Nortel Meridian Meridian 1 Maintenance Manual page 482

470 List of terms
attendant
Automatic Call Distribution (ACD)
Automatic Call Distribution directory number (ACD DN)
Base Operating System (BOS)
CDN
central office (CO)
Command and Status Link (CSL)
553-3211-510 Standard 1.0 October 1998
A PBX operator position. Attendants typically receive incoming calls and
extend them to the desired party. PBX users typically contact the attendant
by dialing 0. The Meridian 1 supports multiple attendants, and offers
features such as a busy lamp field showing the busy/idle state of DNs.
This is a feature offered by the Meridian 1 that queues and distributes
incoming calls to a number of answering positions. Calls are queued until
an agent is available. If multiple agents are available, calls are serviced in
the order they arrive and distributed so that the workload at each answering
position is approximately equal. ACD has many additional features,
including recorded announcement (RAN), music while queued, night
treatment, overflows, statistics/reports, and networking with ISDN.
An ACD DN is the queue where incoming calls wait until they are
answered. Calls are answered in the order in which they entered the queue.
MotorolaÕs SYSTEM V/68 Base Operating System (UNIX). UNIX
System V Release 3 Version 7.1 (V/68 R3V7.1) is used with the
Application Module or IPE Module.
See control directory number.
A public network telephone exchange. Local subscribers are connected to
the CO via local loops; PBXs are connected to the CO via trunks. NortelÕs
DMS-100 is an example of a CO.
A Nortel internal and proprietary link, also known as AML.