Customer Controlled Routing; Meridian Link; Meridian 1 Utilities - Nortel Meridian Meridian 1 Maintenance Manual

2 Chapter 1: Overview

Customer Controlled Routing

Meridian Link

Meridian 1 utilities

553-3211-510 Standard 1.0 October 1998
The Customer Controlled Routing (CCR) application provides a scripting
interface, through which you can control the handling and treatment for
calls that come through the Meridian 1 system.
You can install either the large version of CCR or the small version but not
both versions. Small CCR supports twenty active script associations at
most; Large CCR supports as many as 240 active associations.
The Meridian Link application is a communications facility between a host
computer and a Meridian 1 system. Optionally, the Meridian Link
application also provides an interface between the Meridian 1 system and
Meridian Mail for voice processing.
You can use the X11 input/output programs listed below for configuring
and maintaining the Application Module Link (AML). You can also use the
programs for configuring telephones, Automatic Call Distribution (ACD),
routes, and trunks.
Note: For basic application configuration, see the Meridian
Link/Customer Controlled Routing Installation and Upgrade Guide
(NTP 553-3202-210). Further information can be found in the
X11 Input/Output Guide (NTP 553-3001-400).
¥ LD2: Traffic report control program
¥ LD10: Single-line telephone administration; it configures
500/2500-type telephones
¥ LD11: Multiline telephone administration; it configures multiline and
digital telephones
¥ LD14: Trunk administration; it configures trunks
¥ LD15: Customer data block; it configures customer-wide options
¥ LD16: Trunk routes; it configures routes