Page 1 Date: January 1999 Year Publish FCC TM This Nortel documentation is protected by copyright. It may not be copied in any form or medium except puruant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documents.
Page 2 Revision history January, 1999 Issue 3.0 Standard. Includes content for X27 Release 2. September, 1998 Issue 2.0 Standard. Includes content for Hospitality applications. November, 1997 Issue 1.0 Standard Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 3 553-3121-210 Standard 3.0 January 1999...
Page 4: Table Of Contents
Contents About this guide ......Planning ..........Installation .
Page 5 Contents Chapter 2 — Equipment identification ..Cabinets ..........Power supplies .
Page 6 Contents General layout guidelines ....... . Equipment layout plan for wall mounting ....Card slot assignments .
Page 7 Contents Chapter 8 – Installing a new system ... General information ........Installing the system .
Page 8 Contents NTMW06 16MLC ........NTMW07 4UT/4MLC .
Page 9 Contents Connecting on-premise telephones ......Connecting off-premise telephones ......Connecting an attendant console .
Page 10 Contents Enabling and disabling the console and AML data ports ... Stopping Meridian Mail Compact Option ..... . Resetting Meridian Mail Compact Option .
Page 11 viii Contents Chapter 22 — Upgrading software ... . 305 An overview ..........Introduction .
Page 12 Contents First digits ..........Key Directory Numbers numbers .
Page 13 Technical assistance service ....... . Nortel Technical Assistance Centers ..... . .
Page 14 Contents Fault indicators ......... . . System messages .
Page 15 Contents Symptom: Problems with transferring, placing conference calls, or Music-on-Hold ........Symptom: Problems placing calls on 2500-type telephones and some trunks .
Page 16 Contents xiii Symptom: One end cannot hear or cannot be heard ..... Symptom: Noise or low volume on all calls ......Symptom: Defective indicator, digit display, or component .
Page 17 Contents 553-3121-210 Standard 3.0 January 1999...
Page 18: About This Guide
About this guide This guide contains four types of information related to the Meridian 1 Option 11C Compact systems: • Planning • Installation • Fault Clearing • Customer Configuration Backup and Restore (CCBR) Planning The planning portion of this guide describes the features, limits and general design of the Meridian 1Option 11C Compact system.
Page 19: Customer Configuration Backup And Restore
About this guide Customer Configuration Backup and Restore This guide provides information about Customer Configuration Backup and Restore, including recommendations for performing backups, and procedures for performing restores in situations where customer configuration information has been lost or corrupted. 553-3121-210 Standard 3.0 January 1999...
Page 20: Chapter 1 - Overview Of The Option 11C Compact
Page 1 of 536 Chapter 1 — Overview of the Option 11C Compact Design and architecture The Option 11C Compact is a small wall mounted digital PBX system which can be configured as a one, two or three cabinet system. Expansion cabinets can be connected up to approximately 33 ft (10 m) from the main cabinet using an A0632902 10 m (33þft) multi-mode plastic fiber optic cable.
Page 21 Page 2 of 536 Chapter 1 — Overview of the Option 11C Compact Model telephones There are a wide variety of pre-programmed model telephone layouts from which to choose. Using telephone layouts or templates, technicians can perform a few simple steps at installation to activate multiple telephones. Administration telephone A TTY input terminal is not required for programming the Option 11C Compact if the default models for telephones and trunk routes are suitable for...
Page 22: Fully Featured
Chapter 1 — Overview of the Option 11C Compact Page 3 of 536 Meridian Mail Option 11C Compact The specially designed Option 11C Compact Mail comes pre-configured with mailboxes already setup for pre-programmed extensions. If the numbering plan is being modified, then the mailboxes can be changed from any TTY used for Option 11C Compact administration.
Page 23: Flash Drive
Page 4 of 536 Chapter 1 — Overview of the Option 11C Compact Flash Drive Option 11C Compact software operation and customer data storage is performed by two Flash Drive located on the NTMW01 SSC. The first Flash device, called the Primary Flash Drive, is located on the Software Daughterboard on the NTMW01 SSC.
Page 24: Number Of Peripheral (Pe) Slots
Chapter 1 — Overview of the Option 11C Compact Page 5 of 536 Number of Peripheral (PE) slots There are six PE slots in the main cabinet. Each additional cabinet adds six or ten additional PE slots, depending on the type of cabinet used.
Page 25: Hospitality Applications
Page 6 of 536 Chapter 1 — Overview of the Option 11C Compact Hospitality applications The Option 11C Compact supports advanced Hospitality applications, tailored to the needs of small to medium size hotels. Option 11C Compact Hospitality is a cost effective, integrated system that provides Meridian Mail voicemail, call accounting software, administration telephones, MAT, and many other features.
Page 26: Chapter 2 - Equipment Identification
Page 7 of 536 Chapter 2 — Equipment identification This chapter identifies the major components of the Option 11C Compact system that are pertinent to installation. Identification codes are given where appropriate. Cabinets Main cabinet The NTMW08 Cabinet is the main cabinet for both the Option 11C Compact and the Compact Hospitality.
Page 27: Power Supplies
Page 8 of 536 Chapter 2 — Equipment identification RSM Module Assembly The NTMW50 RSM Module Assembly houses the NTMW49 RSM circuit card. The RSM Module Assembly mounts on the wall near the Compact system. Cable connectors Connectors for cables to the cross-connect terminal are located on the faceplate of each peripheral equipment card.
Page 28: Reserve Power
Chapter 2 — Equipment identification Page 9 of 536 Figure 1 NTMW11 ac power supply Power Supply Units Reserve power Reserve power can be provided by an Uninterruptible Power Supply (UPS) obtained locally. The UPS provides a continuous AC power supply, even during commercial power outages.
Page 29: Common Equipment Circuit Cards
Page 10 of 536 Chapter 2 — Equipment identification Common equipment circuit cards The circuit cards described in this section are used in the Option 11C Compact Main cabinet. NTMW01 Small System Controller (SSC) card The NTMW01 SSC card includes a Central Processing Unit (CPU) which handles call processing for the system.
Page 30 Chapter 2 — Equipment identification Page 11 of 536 NTDK21AA The NTDK21AA Software Daughterboard is compatible with Release 1 and Release 2 Compact software. It provides 24 Mbytes of program store memory. NTDK81AA The NTDK81AA Software Daughterboard is compatible with Release 1.01 (or later) and Release 2 Compact software.
Page 31 Page 12 of 536 Chapter 2 — Equipment identification • parity: none, odd, even • stop bits: 1, 2 • data bits: 7, 8 The default settings are as shown in Table 1 553-3121-210 Standard 3.0 January 1999...
Page 32 Chapter 2 — Equipment identification Page 13 of 536 Table 1 Default SDI port settings Baud rate Data bits Stop bits Parity TTY Port Set by a DIP switch None 1200 (Note) None 1200(Note) None Note: The baud rate shown for ports 1 and 2 is the default rate. Ports 1 and 2 can be set in software to a maximum rate of 19200 bps.
Page 33: Ten-Slot Expansion Cabinet Ntmw35 Backplane
Page 14 of 536 Chapter 2 — Equipment identification Figure 2 Daughterboards and Security Device on the NTMW01 SSC card Security Device Software Daughterboard Fiber Expansion Daughterboard in connector ‘Fiber 1’ Connector ‘Fiber 2’ for second Fiber Expansion Daughterboard Ten-slot expansion cabinet NTMW35 backplane The NTMW36 ten-slot expansion cabinet backplane provides CPU and power slots compatible with Option 11 hardware.
Page 34: Ntmw49 Rsm Circuit Card
Chapter 2 — Equipment identification Page 15 of 536 NTMW49 RSM circuit card The NTMW49 RSM circuit card supports three RS232-C ports and a 2X25 pair socket for the MDF connection. It also provides one socket for connecting to the backplane of the main cabinet. The card has a BYPASS slider switch and an LED indicator light.
Page 35: Fiber Expansion Equipment
Optic cable which is 10 m (33þft) long. Telephones and attendant console The Option 11C Compact system supports analog telephones as well as many telephones currently used with the Meridian 1 systems. The following is a list of the telephones supported by Option 11C Compact: •...
Page 36 Chapter 2 — Equipment identification Page 17 of 536 Table 2 Cable and wire specifications Cables and wires Purpose/description A0391685 power cord Connects a system cabinet to a 220 V ac commercial power source Length: 9 ft 10 in. (3000 mm). A0632902 Plastic Fiber Optic cable Connects a Main and Expansion (multi-mode)
Page 37: Miscellaneous Items
Page 18 of 536 Chapter 2 — Equipment identification Miscellaneous items The following is a list of typical miscellaneous items that can be used as part of the system installation. Quantities needed depend on the site and customer requirements. • modems or Data Communication Equipment (DCE) for remote access to the system •...
Page 38: Chapter 3 - System And Site Requirements
Page 19 of 536 Chapter 3 — System and site requirements Before installing the Meridian 1 Option 11C Compact system, make sure that the site meets all of the following environmental, grounding, power, and cross-connect terminal requirements. Environmental requirements The Option 11C Compact system is designed to operate in an office environment that meets the following general conditions: •...
Page 39: Earthquake Bracing Requirements
Page 20 of 536 Chapter 3 — System and site requirements — all electric motors — electrical transformers Earthquake bracing requirements IMPORTANT The following earthquake bracing guidelines conform to the requirements for the state of California specifications in the U.S.A. The guidelines recommend that the cabinets be mounted on a wall using a sheet of 3/4 in.
Page 40: Grounding Requirements
Chapter 3 — System and site requirements Page 21 of 536 Table 4 Minimum fastener requirements Type of wall Fasteners Wooden studs #10 wood screws Minimum 1 in. embedment in wood studs Metal studs # 14 sheet metal Minimum 1 in. embedment screws in metal studs Concrete...
Page 41: Grounding Requirements
Page 22 of 536 Chapter 3 — System and site requirements Grounding requirements Before installing the Option 11C Compact system and applying AC power, measure the impedance of the building ground reference. (An ECOS 1023 POW-R-MATE or similar meter is suitable for this purpose.) If the ground path connected to the Option 11C Compact has an impedance of 5 ¾...
Page 42 Chapter 3 — System and site requirements Page 23 of 536 • All conductors must be terminated in a permanent manner. Make sure all terminations are easily visible and accessible for maintenance purposes. • Tag ground connections clearly with a message such as “CRITICAL CONNECTION: DO NOT REMOVE OR DISCONNECT”.
Page 43: Grounding Method
Page 24 of 536 Chapter 3 — System and site requirements Grounding method CAUTION In order to prevent grounding problems, cabinets should be powered from the same dedicated power panel. Each Option 11C Compact system cabinet is equipped with two ground lugs located inside the cabinet.
Page 44: Commercial Power Requirements
Chapter 3 — System and site requirements Page 25 of 536 WARNING If conduit link separation occurs anywhere between the Option 11C Compact system and the building ground reference, the conduit is incapable of providing a ground path. This is a hazardous situation. •...
Page 45: Optimal Power Installation
Page 26 of 536 Chapter 3 — System and site requirements Optimal power installation A dedicated AC service panel should be used with the Option 11C Compact system. Equipment unrelated to the Option 11C Compact system should not be connected to this panel. Keep all lighting, fans, motors, air conditioning equipment, and the like, as “electrically separate”...
Page 46 Chapter 3 — System and site requirements Page 27 of 536 • Insulated copper ground conductor Connects the ground bus in the dedicated panel to the main service panel ground or building ground reference. It must always be routed through the same conduit as the supply conductors feeding the panel.
Page 47 Page 28 of 536 Chapter 3 — System and site requirements Figure 3 Isolated Ground Bus Dedicated Transformer Meridian1 Service Panel Note 5 208V 208V 120V 120V Isolated Note 4 Ground Receptacle Isolated Note 3 & 4 Neutral Bus 120V Isolated Ground Bus Note 6...
Page 48: Alternative Power Installation
Chapter 3 — System and site requirements Page 29 of 536 Location of power outlets Commercial power outlets must be installed within reach of the power cord from the cabinet (the power cord from each cabinet is 9 ft 10 in. [3000 mm] long).
Page 49 Page 30 of 536 Chapter 3 — System and site requirements Receptacles Receptacle requirements are as follows: • When mounted on the wall, they must be installed within reach of the cabinet power cords (the power cord from each cabinet is 9 ft 10 in. [3000 mm] long).
Page 50 Chapter 3 — System and site requirements Page 31 of 536 The transformer primary must be powered through a dedicated circuit. If the primary has a pluggable cord, ensure an additional ground connection is made between the Option 11C Compact system SPG and a known building ground reference.
Page 51 Page 32 of 536 Chapter 3 — System and site requirements Figure 4 Typical pluggable cord Isolation Transformer wiring plan Note 4 Note 1 Isolation Note 7 Shared Transformer Note 5 Panel 120V IG Receptacle • • • 240V IG Note 9 •...
Page 52 Chapter 3 — System and site requirements Page 33 of 536 Transformers without pluggable power cords If the transformer does not have a pluggable cord, it must be hardwired to an electrical panel, and all wires (including grounds) must be routed through a single conduit.
Page 53 Page 34 of 536 Chapter 3 — System and site requirements Figure 5 Typical hardwired Isolation Transformer wiring plan Note 4 Note 1 Isolation Note 7 Shared Transformer Note 5 Panel 120V IG Receptacle • • • 240V IG • Note 8 Neutral Bus Receptacle...
Page 54: Auxiliary Equipment Power
Chapter 3 — System and site requirements Page 35 of 536 Auxiliary equipment power Terminals, printers, modems, and other data units used in conjunction with the Option 11C Compact system require special wiring considerations. Power for system equipment in the switch room must: •...
Page 55: Modem Requirements
Page 36 of 536 Chapter 3 — System and site requirements Modem requirements The system can be equipped with a modem to allow remote access. See “Chapter 15 – Installing and connecting SDI and Ethernet ports” on page 125 for information about setting-up modems recommended for use with the Option 11C Compact system.
Page 56: Cross-Connect Terminal Requirements
The BIX cross-connect system is recommended for use with the system. However, use of this system is not mandatory. Other similar cross-connect systems can also be used. Information about the BIX cross-connect system is found in the following Nortel Publications (NTPs): • BIX In-Building Cross-Connect System Material Description (NTP 631-4511-100) •...
Page 57: Equipment Layout Plan
Page 38 of 536 Chapter 3 — System and site requirements Equipment layout plan Develop an equipment layout plan to determine where each system component will be positioned before installing the Option 11C Compact system. Preparation of the site according to the plan is important. Site preparation consists of making sure the site is ready to accept the equipment and that items such as power outlets and backboards are correctly installed.
Page 58: Equipment Layout Plan For Wall Mounting
Chapter 3 — System and site requirements Page 39 of 536 • Leave at least 6 in. (155 mm) above the mounting bracket and any obstruction (such as a pipe or conduit) so that there is room to lift the cabinet on and off the bracket.
Page 59 Page 40 of 536 Chapter 3 — System and site requirements Figure 6 Typical minimum distance layout of wall mounted cabinets 96 in. (2440 mm) 24 in (610 mm) Allow 24 in. (610 mm) at the top for miscellaneous equipment. 72 in.
Page 60: Card Slot Assignments
Chapter 3 — System and site requirements Page 41 of 536 Card slot assignments A card slot allocation plan showing circuit card to Peripheral Equipment (PE) slot assignments (Figures and 9) should be prepared for each cabinet. NTMW01 Small System Controller (SSC) The NTMW01 Small System Controller (SSC) card must be installed in the main cabinet in the CPU slot.
Page 61 Page 42 of 536 Chapter 3 — System and site requirements The trunk portion of the card is always recognized by the system software as the odd-numbered card as follows: • In a main NTMW08 cabinet — card 1, when installed in slot 1 & 2 —...
Page 62 Chapter 3 — System and site requirements Page 43 of 536 To prepare the plan, list the total number of the following circuit cards required for the installation: Used only in the NTMW08 main cabinet NTMW01 SSC NTMW02 Meridian Mail CPU NTMW04 1.5 Mb DTI/PRI NTDK22 Fibre Daughterboard Voice Mail Daughterboards...
Page 63 Page 44 of 536 Chapter 3 — System and site requirements Assign the cards to the main cabinet first. Fill the remaining card slots as required. Assign all line cards in consecutive card slots if using the pre-assigned numbering plan with consecutive Directory Numbers (DN). 553-3121-210 Standard 3.0 January 1999...
Page 64 Chapter 3 — System and site requirements Page 45 of 536 Figure 7 Card slot assignments — NTMW08 Main cabinet layout NTMW04, NTMW05, NTMW06, NTMW07 Main Cabinet 1&2 3&4 5&6 Card Card Card NTMW02 NTMW01 V Mail NTMW11 Power Supply Card Card Card...
Page 65 Page 46 of 536 Chapter 3 — System and site requirements Figure 8 Card slot assigments — NTMW08 Expansion cabinet layout NTMW05, NTMW06, NTMW07 Expansion Cabinet 11&12 13&14 15&16 Card Card Card NTMW10 NTMW11 Empty Fiber Power Supply Slot Receiver Card Card Card...
Page 66 Chapter 3 — System and site requirements Page 47 of 536 Figure 9 Card slot assignments — First NTW35 expansion cabinet NTMW05, NTMW06, NTMW44 NTMW11 NTMW10 Power Supply Fiber Card Card Card Card Card Receiver Card Slot Numbers Card Card Card Card Card...
Page 67 Page 48 of 536 Chapter 3 — System and site requirements Figure 10 Card slot assignments — Second NTW35 expansion cabinet NTMW05, NTMW06, NTMW44 NTMW11 NTMW10 Power Supply Fiber Card Card Card Card Card Receiver Card Slot Numbers Card Card Card Card Card...
Page 68: Chapter 4 - Regulatory And Other Information
Notice for United States installations The Meridian 1 Option 11C Compact complies with Part 68 of the FCC rules. Each system cabinet has a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment.
Page 69: Importance Of Ringer Equivalence Number
However, as a guideline, a total REN of five should allow normal operation of your equipment. If your Meridian 1 Option 11C Compact equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily.
Page 70: Notice For Canadian Installations
Chapter 4 — Regulatory and other information Page 51 of 536 Notice for Canadian installations The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee that the equipment will operate to the user’s satisfaction.
Page 71: Repair Facilities
Page 52 of 536 Chapter 4 — Regulatory and other information CAUTION The Option 11C Compact frame ground of each system cabinet must be tied to a reliable building ground reference. WARNING Users should not attempt to make electrical ground connections themselves, but should contact their local electrical inspection authority or electrician.
Page 72: U.s.a. And Canada Network Connections
Nortel equipment part numbers. North American Numbering Plan The software configuration within the Meridian 1 Option 11C Compact that allows the user access to the public network must be re-programmed to recognize newly established network area codes as they are placed in service.
Page 73: Fcc Compliance: Registered Equipment For Direct Inward
Page 54 of 536 Chapter 4 — Regulatory and other information FCC compliance: registered equipment for Direct Inward Dial (DID) calls Equipment registered for Direct Inward Dial (DID) calls must provide proper answer supervision. Failure to meet this requirement is a violation of part 68 of the FCC’s rules.
Page 74 Chapter 4 — Regulatory and other information Page 55 of 536 Table 6 Network connection specifications Facility Service Manufacturer Interface Order Network network interface Ports MTS/WATS Code Code Jacks port designation 2-Wire, LSA, L-S 02LS2 9.0F 1.1B RJ21X NTMW07 (2-Wire, Local Switched Access, CA21X NTMW44...
Page 75: Radio And Tv Interference
Option 11C Compact must accept any interference received, including interference that may cause undesired operation. If the Meridian 1 Option 11C Compact causes interference to radio or television reception, which can be determined by placing a telephone call while monitoring, the user is encouraged to try to correct the interference by the following measures: •...
Page 76: Chapter 5 - Safety Instructions
Make sure this chapter is readily available for use as a reference tool. Symbols you should recognize Whenever you see the symbol shown below on Meridian 1 Option 11C Compact equipment or documentation, it is intended to alert you to the presence of important operating and maintenance instructions.
Page 77: Safety Instructions When Installing Telephone Equipment
Page 58 of 536 Chapter 5 — Safety instructions Safety instructions when installing telephone equipment Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Page 78 Chapter 5 — Safety instructions Page 59 of 536 Some equipment is equipped with a three-wire grounding type plug: a plug having a third grounding pin. The plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace the obsolete outlet.
Page 79: Fiber Optic Cable Handling Procedures
Page 60 of 536 Chapter 5 — Safety instructions Fiber optic cable handling procedures WARNING The fiber optic interface product used in the Option 11C Compact is considered safe. However, as a precaution do not look at the optical port or the end of fiber optic cable. Under certain conditions (such as during cable testing or under light magnification) the cable or port may expose the eye beyond the limits of Maximum Permissible Exposure recommended in some jurisdictions.
Page 80: Chapter 6 - Bracing Cabinets Against Earthquakes
Page 61 of 536 Chapter 6 – Bracing cabinets against earthquakes General information The cabinets must be mounted on the wall in order to meet earthquake protection requirements. Earthquake bracing is performed by securely fastening a 3/4 in.(20 mm) sheet of plywood to the wall, then placing the system components on the backboard (not attaching them directly to the wall).
Page 81: Bracing System Cabinets
Page 62 of 536 Chapter 6 – Bracing cabinets against earthquakes Bracing system cabinets The following describes how to brace the cabinets. Determine the size of the backboard. A backboard large enough to accommodate all the wall-mounted components is needed. Refer to the equipment layout plan for the site. Note: An equipment layout plan should have been previously completed.
Page 82 Chapter 6 – Bracing cabinets against earthquakes Page 63 of 536 Table 8 Hardware recommendations Vertical spacing Minimum Type of wall Fastener between fasteners embedment Wood stud #10 Wood Screws 12 in. (300 mm) on center 1 in. (25 mm) Metal stud #14 Sheet Metal Screws 12 in.
Page 83 Page 64 of 536 Chapter 6 – Bracing cabinets against earthquakes Table 10 Minimum wall stud sizes — 24 inch spacing Wall Studs Maximum Height of wall Wood Studs 2 X 4 (DF #2) 10 ft (3000 mm) 2 X 6 (DF #2) 17 ft (5100 mm) Metal Studs 2 1/2 X 20 Gauge...
Page 84 Chapter 6 – Bracing cabinets against earthquakes Page 65 of 536 Determine the placement of fasteners. Refer to the following figures for assistance with the placement of fasteners on the backboard. In each figure, the minimum sized backboard (2 ft by 6 ft) and the maximum sized backboard (4 ft by 8 ft) are used as examples: •...
Page 85 Page 66 of 536 Chapter 6 – Bracing cabinets against earthquakes Figure 11 Plywood fastener locations for wood and metal stud walls — 16 inch spacing 3/4 in. plywood, measuring 3/4 in. plywood, measuring 2 ft. by 6 ft. 4 ft. by 8 ft. (minimum backboard size) (maximum backboard size) 16 in.
Page 86 Chapter 6 – Bracing cabinets against earthquakes Page 67 of 536 Figure 12 Plywood fastener locations for wood and metal stud walls — 24 inch spacing 3/4 in. plywood, measuring 3/4 in. plywood, measuring 2 ft. by 6 ft. 4 ft. by 8 ft. (minimum backboard size) (maximum backboard size) 24 in.
Page 87 Page 68 of 536 Chapter 6 – Bracing cabinets against earthquakes Figure 13 Plywood fastener locations for concrete and masonry walls 3/4 in. plywood, measuring 4 ft. by 8 ft. (maximum backboard size) 24 in. 24 in. 2 4 in . Fasteners Fasteners 24 in.
Page 88 Chapter 6 – Bracing cabinets against earthquakes Page 69 of 536 Proceed with the system installation Once the backboard is securely fastened to the wall, proceed with the equipment installation procedures as described in “Chapter 7– Preparing for installation” on page ——————————...
Page 89 Page 70 of 536 Chapter 6 – Bracing cabinets against earthquakes 553-3121-210 Standard 3.0 January 1999...
Page 90: Chapter 7- Preparing For Installation
Chapter 7– Preparing for installation Before proceeding with the installation, obtain all the tools necessary to install the Meridian 1 Option 11C Compact. Check the site requirements. Make sure that all the equipment has been received, and that equipment layout and card slot assignment plans have been prepared.
Page 91: Readiness Checklist
Page 72 of 536 Chapter 7– Preparing for installation Readiness checklist Before proceeding: read all safety instructions in “Chapter 5 — Safety instructions” on page 57 check to ensure you all the equipment ordered has been received make sure the site meets all environmental requirements check for all power requirements check for proper grounding facilities make sure an equipment layout plan for the system has been prepared...
Page 92: Chapter 8 - Installing A New System
Installing the system Follow the steps in Procedure 1 on page 73 to install the new Meridian 1 Option 11C Compact system. Complete each step as described before proceeding with the next step. Check off the box located in the left margin next to each step as it is completed.
Page 93 Page 74 of 536 Chapter 8 – Installing a new system Install the cabinet ground wire for the main cabinet and expansion cabinets (if provided) as described in “Chapter 10 – Installing the system ground” on page Make sure that a minimum #6 AWG ground wire is used. Tag the main ground connection at the ground source to ensure that it is not accidentally disconnected.
Page 94 Chapter 8 – Installing a new system Page 75 of 536 Install the NTMW01 SSC card and the remaining circuit cards as outlined in the card slot assignment plan. Refer to “Chapter 13 – Installing the circuit cards” on page 107.
Page 95 Page 76 of 536 Chapter 8 – Installing a new system Connect the SDI interfaces on the SSC card to the appropriate SDI port cables. If required, connect the ethernet cable to the ethernet interface connector in the main cabinet. Refer to “Chapter 15 –...
Page 96 Chapter 8 – Installing a new system Page 77 of 536 Install (if not previously installed) and activate the telephones. Refer to “Chapter 17 – Connecting the telephones and attendant console” on page 157. Note: Make sure that user guides provided with telephone sets are left with the telephone.
Page 97 Page 78 of 536 Chapter 8 – Installing a new system 553-3121-210 Standard 3.0 January 1999...
Page 98: Chapter 9 - Mounting The Cabinets
General information Procedure 2 on page 80 describes how to mount cabinets on a wall. Earthquake bracing If the Meridian 1 Option 11C Compact system cabinet requires earthquake bracing, refer to “Chapter 6 – Bracing cabinets against earthquakes” on page 61 before continuing.
Page 99 Page 80 of 536 Chapter 9 – Mounting the cabinets CAUTION A fully loaded cabinet weighs up to 60 lb (28 kg). Make sure that the equipment is securely fastened to the wall. Use fasteners that are designed to hold securely in the type of surface chosen to support the equipment.
Page 100 Chapter 9 – Mounting the cabinets Page 81 of 536 Figure 14 Mounting Bracket position Mounting Brackets Leave a space between brackets Expansion Expansion Main Cabinet Cabinet Cabinet 68.5 in. (1740 mm) Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 101 Page 82 of 536 Chapter 9 – Mounting the cabinets Rest the bottom of the bracket on the line drawn for the expansion cabinet, and fasten the mounting bracket to the wall with the screws provided (or other suitable fasteners). Make sure the mounting bracket is even with the line drawn, and that the hook on the bracket is facing upward.
Page 102 Chapter 9 – Mounting the cabinets Page 83 of 536 Figure 15 Front cover locking screw Cover locking screw Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 103 Page 84 of 536 Chapter 9 – Mounting the cabinets Figure 16 Securing the cabinet to the wall Screw holes 553-3121-210 Standard 3.0 January 1999...
Page 104: Chapter 10 - Installing The System Ground
General information Procedure 3 on page 86 of this chapter describes how to install and connect the ground source to the Meridian 1 Option 11C Compact cabinets. Refer to “Grounding requirements” on page 22 for detailed information about grounding requirements.
Page 105: Cabinets Powered By The Same Service Panel
Page 86 of 536 Chapter 10 – Installing the system ground Cabinets powered by the same service panel In two-cabinet systems, a #6 AWG ground wire is connected from one cabinet to the other. The main cabinet is in turn connected to a ground source (the isolated ground bus in the AC service panel).
Page 106 Chapter 10 – Installing the system ground Page 87 of 536 Install a #6 AWG ground wire from the remaining ground lug in the main cabinet to a suitable ground source (the ground bus in the AC power service panel). WARNING The connection in the AC power service panel should be performed by a qualified technician or electrician.
Page 107 Page 88 of 536 Chapter 10 – Installing the system ground 553-3121-210 Standard 3.0 January 1999...
Page 108: Chapter 11 - Installing The Power Supply
General information Procedure 4 on page 92 describes how to install the power supply unit used in the Meridian 1 Option 11C Compact system cabinets. Figure 18 page 90 shows the location of the power supply unit in the cabinet.
Page 109 Page 90 of 536 Chapter 11 – Installing the power supply Figure 18 Power supply location — main and expansion cabinets Power Supply Units 553-3121-210 Standard 3.0 January 1999...
Page 110 Chapter 11 – Installing the power supply Page 91 of 536 Figure 19 NTMW11 power supply switch settings SW1 SW2 SW3 SW4 Message Waiting -150V -120V Frequency Setting Ringing 50 Hz 86VRMS 80VRMS 25 Hz 75VRMS 20 Hz 70VRMS 4 3 2 1 Switches located at top inside unit Unseat unit to set switches Set switch in lower position for ON...
Page 111: Ac Power Supply Installation
Page 92 of 536 Chapter 11 – Installing the power supply AC power supply installation AC power requirements A non-switched dedicated AC power outlet installed within 6 ft (1830 mm) of each cabinet is required, with: • one non-switched dedicated outlet per cabinet with: —...
Page 112 Chapter 11 – Installing the power supply Page 93 of 536 Figure 20 NTMW11 power cable connection Commercial AC power connection Test the ground of each system cabinet using the following procedure. Set the circuit breakers feeding the AC outlet used to power the cabinet to OFF.
Page 113 Page 94 of 536 Chapter 11 – Installing the power supply 553-3121-210 Standard 3.0 January 1999...
Page 114: Chapter 12 - Adding An Expansion Cabinet
Page 95 of 536 Chapter 12 – Adding an expansion cabinet General information Procedure 5 on page 97 of this chapter describes how to install expansion cabinets using the 10 m (33 ft) plastic fiber optic cable. Note: The information contained in this chapter applies to both the Option 11C Compact and Compact Hospitality unless stated otherwise.
Page 115: Grounding
Page 96 of 536 Chapter 12 – Adding an expansion cabinet CAUTION Do not staple fiber optic cable or bend it beyond a minimum 35 mm bend radius (90° soft bend). CAUTION Incorrectly connected fiber optic cables may cause the following problems: –...
Page 116 Chapter 12 – Adding an expansion cabinet Page 97 of 536 Procedure 5 Adding an expansion cabinet Mount the expansion cabinet as described in “Chapter 9 – Mounting the cabinets” on page Make sure that it is mounted according to the equipment layout plan. Make sure that it is securely mounted.
Page 117 Chapter 12 – Adding an expansion cabinet WARNING The fiber optic interface product used in Meridian 1 Option 11C Compact is considered safe. However, as a precaution do not view the optical port or the end of fiber optic cable. Under certain conditions...
Page 118 Chapter 12 – Adding an expansion cabinet Page 99 of 536 Install or expand the cross-connect terminal to accommodate the new expansion cabinet. Refer to “Chapter 14 – Installing and connecting the cross-connect terminal” on page 121. Install the cross-connect terminal as shown on the equipment layout plan.
Page 119 Page 100 of 536 Chapter 12 – Adding an expansion cabinet Power up the new expansion cabinet. Check all connections and make sure that the circuit cards are properly installed. Connect the power line cords. Set the breakers on the power supplies in the cabinet and reserve power supply (if provided) to ON.
Page 120 Chapter 12 – Adding an expansion cabinet Page 101 of 536 WARNING The fiber optic interface product used in the Option 11C Compact system is considered safe. However, as a precaution do not view the optical port or the end of fiber optic cable. Under certain conditions (such as during cable testing or under light magnification) the cable or port may expose the eye beyond the limits of Maximum Permissible Exposure recommended in some jurisdictions.
Page 121 Page 102 of 536 Chapter 12 – Adding an expansion cabinet Figure 21 Fiber optic cable connector on Fiber Receiver card Fiber Cable Connection Cable Storage area 553-3121-210 Standard 3.0 January 1999...
Page 122 Chapter 12 – Adding an expansion cabinet Page 103 of 536 Figure 22 Fiber optic cable connection If the connector is equipped with a marking, it should be hidden by the clasp when properly connected. Insert the connector firmly. A distinct ‘snapping’...
Page 123 Page 104 of 536 Chapter 12 – Adding an expansion cabinet Figure 23 Fiber optic cable connection Fiber Cable Connection to Daughterboard in connector ‘Fiber 1’ Connector ‘Fiber 2’ 553-3121-210 Standard 3.0 January 1999...
Page 124 Chapter 12 – Adding an expansion cabinet Page 105 of 536 Figure 24 Plastic Fiber Optic Cable Connection Insert the connector firmly. A distinct ‘snapping’ sensation is felt when the connector is properly seated and the clasps If the connector is equipped are engaged.
Page 125 Page 106 of 536 Chapter 12 – Adding an expansion cabinet 553-3121-210 Standard 3.0 January 1999...
Page 126: Chapter 13 - Installing The Circuit Cards
General information This chapter describes how and where to install the various circuit cards used in the Meridian 1 Option 11C Compact system. Note: The information contained in this chapter applies to both the Option 11C Compact and Compact Hospitality unless stated otherwise.
Page 127 Page 108 of 536 Chapter 13 – Installing the circuit cards Figure 25 Card slot assignments — NTW08 main cabinet NTMW04, NTMW05, NTMW06, NTMW07 Main Cabinet 1&2 3&4 5&6 Card Card Card NTMW02 NTMW01 V Mail NTMW11 Power Supply Card Card Card MMail...
Page 128 Chapter 13 – Installing the circuit cards Page 109 of 536 Figure 26 Card slot assignments — NTW08 expansion cabinet NTMW05, NTMW06, NTMW07 Expansion Cabinet 11&12 13&14 15&16 Card Card Card NTMW10 NTMW11 Empty Fiber Power Supply Slot Receiver Card Card Card NTMW05, NTMW06...
Page 129 Page 110 of 536 Chapter 13 – Installing the circuit cards Figure 27 Card slot assignments — First NTW35 expansion cabinet NTMW05, NTMW06, NTMW44 NTMW11 NTMW10 Power Supply Fiber Card Card Card Card Card Receiver Card Slot Numbers Card Card Card Card Card...
Page 130 Chapter 13 – Installing the circuit cards Page 111 of 536 Figure 28 Card slot assignments — Second NTW35 expansion cabinet NTMW05, NTMW06, NTMW44 NTMW11 NTMW10 Power Supply Fiber Card Card Card Card Card Receiver Card Slot Numbers Card Card Card Card Card...
Page 131: Circuit Cards
‘Fiber 1’ (top connector). WARNING The fiber optic interface product used in Meridian 1 Option 11C Compact is considered safe. However, as a precaution do not view the optical port or the end of fiber optic cable. Under certain conditions...
Page 132 Chapter 13 – Installing the circuit cards Page 113 of 536 Connect the fiber optic cable to the Fiber Expansion Daughterboard on the NTMW01 SSC card as shown in Figure Remove the two protective plugs from the connectors on the Fiber Expansion Daughterboard.
Page 133 Page 114 of 536 Chapter 13 – Installing the circuit cards Figure 29 NTMW01 SSC card Security Device Software Daughterboard Fiber Expansion Daughterboard in connector ‘Fiber 1’ Fiber Cable Connection Connector ‘Fiber 2’ 553-3121-210 Standard 3.0 January 1999...
Page 134: Ntmw02 Meridian Mail Cpu
Chapter 13 – Installing the circuit cards Page 115 of 536 NTMW02 Meridian Mail CPU The NTMW02 Meridian Mail CPU card can be equipped with up to two NTMW03 4 Port Mail DSP daughterboard, each providing four ports of voice mail (maximum eight ports).
Page 135: Ntmw06 16Mlc
Page 116 of 536 Chapter 13 – Installing the circuit cards NTMW06 16MLC The NTMW06 16 Port Message Waiting Analog Line Card supports 16 analog voice ports, 500/2500-type telephones and high-voltage message waiting indicators. Procedure 8 16MLC installation Insert the NTMW06 card in its assigned slot. The NTMW06 card can be installed in any peripheral equipment slot.
Page 136: Ntmw44 4-Port Universal Trunk Card
Chapter 13 – Installing the circuit cards Page 117 of 536 NTMW44 4-port Universal Trunk Card The NTMW07 4 Port Universal Trunk Card supports 4 universal analog trunk ports (loop and ground start). Procedure 10 4UT installation Verify jumper strap settings (see Table 11, “Jumper Strap Settings,”...
Page 137: Ntmw50Aa
Page 118 of 536 Chapter 13 – Installing the circuit cards Table 11 Jumper Strap Settings Jumper Strap Settings Trunk Types Loop Length J1 n J2 n J3 n J4 n Factory Setting CO/FX/WATS 2-way TIE (LDR) 0 — 5000 ft (1525 m) 2-way TIE (OAID) 0 —...
Page 138 Chapter 13 – Installing the circuit cards Page 119 of 536 The RSM provides three RS232 ports, two of which connect to personal computers used for Property Management System services and Guest Administration services. The third port connects to the small system controller carde in the main cabinet by way of an SDI cable.
Page 139 Page 120 of 536 Chapter 13 – Installing the circuit cards 553-3121-210 Standard 3.0 January 1999...
Page 140: Chapter 14 - Installing And Connecting The Cross-Connect Terminal
General information This chapter describes how to install and connect a typical cross-connect terminal to a Meridian 1 Option 11C Compact system, using the BIX cross-connect system. Although the use of the BIX system is not mandatory, it is the recommended choice.
Page 141: Terminal Block Requirements
Page 122 of 536 Chapter 14 – Installing and connecting the cross-connect terminal Terminal block requirements The cross-connect terminal requires sufficient connecting blocks to terminate the following wires: • up to six 25-pair cables from each NTMW08 cabinet and up to ten 25-pair cables from each NTMW35 cabinet.
Page 142 Chapter 14 – Installing and connecting the cross-connect terminal Page 123 of 536 Figure 30 Typical BIX cross-connect terminal layout Main Cabinet Card in slot1 (2) Card in slot 3 (4) Card in slot 5 (6) Card in slot 7 Telephones Card in slot 8 Trunks...
Page 143: Connecting The Cables
Page 124 of 536 Chapter 14 – Installing and connecting the cross-connect terminal Attach labels on the cross-connect terminal to indicate the terminal blocks assigned to: • 25-pair cables from the cabinets • telephones and consoles • trunks • other miscellaneous equipment Note: If installing the BIX cross-connect system, refer to BIX Installation and Servicing (NTP 631-4511-200) for information about labels used with these terminal blocks.
Page 144: Chapter 15 - Installing And Connecting Sdi And Ethernet Ports
SDI and Ethernet ports General information This chapter describes two procedures for connecting communication devices to the Meridian 1 Option 11C Compact system. Procedure 14 on page 129 explains how to install and connect SDI ports to terminals and modems. Instructions are provided on how to access ports through the NTMW01 SSC and the NTMW10 Fiber Receiver card.
Page 145: Modem Setup Requirements
Page 126 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports Modem setup requirements Configure the modems connected to the Option 11C Compact system as follows: • CD (Carrier Detect): Active if carrier detected on incoming call •...
Page 146 Chapter 15 – Installing and connecting SDI and Ethernet ports Page 127 of 536 Table 12 lists some of the problems that may be encountered. Table 12 Modem problems Problem Solution CDR is not printing on an ESDI port Change the modem set-up to 7 bits, no parity, 1 configured as 8 bits, no parity, and 1 stop stop bit, or add MTC or SCH to the ESDI user bit.
Page 147: Installing And Connecting Sdi Ports
Page 128 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports Installing and connecting SDI ports NTMW01 SSC The baud rate for port 0 is controlled by a switch setting on the circuit card’s faceplate. Ports 1 and 2 are user configurable using overlay program 17. •...
Page 148 Chapter 15 – Installing and connecting SDI and Ethernet ports Page 129 of 536 Procedure 14 Connecting SDI ports on the SSC card Connect the NTBK48 3-port SDI cable to the 9-pin SDI connection at the bottom of the main cabinet. Figure 31 Cable connection NTBK48 cable connection...
Page 149: Ntmw10 Fiber Receiver Card
Page 130 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports NTMW10 Fiber Receiver card The Fiber Receiver card provide one SDI port in the expansion cabinet. The baud rate is set by a DIP switch on the card’s faceplate. Other communication settings are identical to the port 0 configuration on the SSC card (Refer to Table...
Page 150: Terminal Setup
Chapter 15 – Installing and connecting SDI and Ethernet ports Page 131 of 536 Connect the NTAK1118 SDI cable to a TTY terminal. Note: A Modem Eliminator is required to connect to a terminal. If the system is to be accessed remotely, connect the SDI cable to the system modem.
Page 151 Page 132 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports Save changes by returning to the General setup screen, moving the cursor to the Saved field, and pressing Enter . —————————— End of Procedure —————————— Table 14 HP700/32 setup values Global set-up screen Host Port...
Page 152 Chapter 15 – Installing and connecting SDI and Ethernet ports Page 133 of 536 Table 15 VT420 setup values Global Set-Up On Line Comm1=RS232 Sessions on Comm1 70Hz CRT Saver Printer Shared Display Set-Up 80 Columns No Status Display Interpret Controls Cursor Steady Auto Wrap 3x24 pages...
Page 153 Page 134 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports Table 16 VT220 setup values Global Set-Up On Line Comm1=RS232 Sessions on Comm1 70Hz CRT Saver Printer Shared Display Set-Up 80 Columns Light Text, Dark Screen Interpret Controls Cursor Auto Wrap...
Page 154: Installing And Connecting An Ethernet Cable
Chapter 15 – Installing and connecting SDI and Ethernet ports Page 135 of 536 Installing and connecting an ethernet cable Ethernet connection The Option 11C Compact system provides one 10 Mbit/s Ethernet connection to a Local Area Network (LAN). The ethernet cable connector is located to the left of the backplane at the bottom rear of the main cabinet as shown in Figure 33.
Page 155 Page 136 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports Figure 34 J7 Jumper Plug location on NTMW01 SSC card Location of J7 jumper plug connector 553-3121-210 Standard 3.0 January 1999...
Page 156 Chapter 15 – Installing and connecting SDI and Ethernet ports Page 137 of 536 Figure 35 J7 Jumper Plug J7 Jumper Plug Procedure 17 Connecting the Ethernet cable Route the Ethernet cable up through the opening at the bottom rear of the main cabinet. Connect the cable to the 15-pin AUI connector at the bottom of the main cabinet.
Page 157 Page 138 of 536 Chapter 15 – Installing and connecting SDI and Ethernet ports 553-3121-210 Standard 3.0 January 1999...
Page 158: Chapter 16 - Starting Up And Testing The System
The PCMCIA is capable of storing (or archiving) several customer databases. Specific databases can then be retrieved and customized to suit individual Meridian 1 Option 11C Compact sites. When upgrading or modifying an existing Option 11C Compact, the PCMCIA stores a backup copy of the flash ROM while the flash ROM is being erased and re-programmed.
Page 159: Software Installation Program
Page 140 of 536 Chapter 16 – Starting up and testing the system Once the installation or modification is completed successfully, the PCMCIA can be removed from the Small System Controller card and reused at other sites. Software Installation Program The Software Installation Program provides a menu-driven method of selecting from the various options for installing, modifying or upgrading the software, customer data, feature set and Incremental Software Management...
Page 160 Keycodes are unique to each site for a particular combination of items such as software release, feature set, ISM parameters and so on. Note: Contact your Nortel Networks representative if the Keycode Data Sheet is missing. The Software Installation Program validates the keycodes. If the keycodes are valid, the installation function continues.
Page 161 Page 142 of 536 Chapter 16 – Starting up and testing the system If the keycodes are rejected, the installation function is halted and one of the following actions can be taken. • Check the software and make sure it is the correct version for this site •...
Page 162 Chapter 16 – Starting up and testing the system Page 143 of 536 Once assigned, the Aux ID remains for the life of the system. Customer database The Software Installation Program allows the installation of a customer database from one of the following sources: •...
Page 163 Page 144 of 536 Chapter 16 – Starting up and testing the system Menu displays The Software Installation program displays a series of easy to follow menus to assist in installing, upgrading and modifying system software and customer databases. Main menu The Software Installation Main menu allows the selection of: 1) New System Installation 2) System Upgrade...
Page 164: Start-Up Procedures
Chapter 16 – Starting up and testing the system Page 145 of 536 Archive menu The Archive menu provides a means of listing, removing and storing customer databases in an archive. Start-up procedures There are two sets of procedures to follow when starting up the Option 11C Compact system.
Page 165 Page 146 of 536 Chapter 16 – Starting up and testing the system Procedure 18 Loading system software from a Software Daughterboard Connect the external power supply, if not already done. Note: The commercial AC power outlet should be tested to make sure the correct voltage is present before plugging in the power cord.
Page 166 Chapter 16 – Starting up and testing the system Page 147 of 536 Procedure 19 Loading system software from a Software Delivery Card Connect the external power supply, if not already done. Note: The commercial AC power outlet should be tested to make sure the correct voltage is present before plugging in the power cord.
Page 167 Page 148 of 536 Chapter 16 – Starting up and testing the system Set the circuit breaker on the NTMW11 power supply in each cabinet to ON. Observe the LED on the faceplate of the NTMW01 SSC card. The LED should light steadily for a moment, then flash three times as it performs its self test.
Page 168: Installing The Software
Chapter 16 – Starting up and testing the system Page 149 of 536 Installing the software Procedure 20 describes how to use the Software Installation Program install the system software. Procedure 20 Software Installation Procedure Observe the terminal screen. SOFTWARE INSTALLATION PROGRAM message appears.
Page 169 Page 150 of 536 Chapter 16 – Starting up and testing the system Select the Feature Set to be enabled. Note: The Feature Set selected must match the ones provided with key codes. The Feature Set names shown below are examples only. *** NOTE: The following questions require information on the Keycode Data Sheet.
Page 170 Chapter 16 – Starting up and testing the system Page 151 of 536 Select the Feature packages to be added. (example) Summary of Packages selected is: 0-2 4-5 7-14 16-21 23-25 28-29 32-64 67 70-77 79-83 86-93 95 98-104 107-111 113-116 118-120 122-125 127-129 131-133 135 137-141 Enter packages (s) to be added, blank line to end: 22<cr>...
Page 171 Page 152 of 536 Chapter 16 – Starting up and testing the system Review ISM parameters. Note: On a new installation, the ISM parameters displayed on the terminal screen will be the default settings associated with the Feature Set selection. These settings can be accepted without changes or changed to suit the requirements of the new system.
Page 172 Chapter 16 – Starting up and testing the system Page 153 of 536 Confirm ISM parameters. New ISM parameters are: (0064) AGNT (0128) ACDN (0100) (0000) (0000) LTID (0000) MOPT (0000) Is this correct? n<cr> (no) y<cr> (yes) a<cr> (abort, return to main menu) If the response was n go to Step 10...
Page 173 Page 154 of 536 Chapter 16 – Starting up and testing the system y<cr> (yes) n<cr> (no) a<cr> (abort, return to main menu) If the response was n go to Step 5 If the response was y go to Step 15 Enter the keycodes Note: Enter keycodes in place of x, y, z, as shown.
Page 174 Chapter 16 – Starting up and testing the system Page 155 of 536 Complete the software installation. Are you sure you wish to perform the installation? y<cr> (yes) n<cr> (no) a<cr> (abort, return to main menu) If the response was y —End—...
Page 175 Page 156 of 536 Chapter 16 – Starting up and testing the system 553-3121-210 Standard 3.0 January 1999...
Page 176: Chapter 17 - Connecting The Telephones And Attendant Console
Page 157 of 536 Chapter 17 – Connecting the telephones and attendant console General information This chapter contains information about connecting telephones to the cross-connect terminal. It also contains information about the location of the individual extension numbers (DNs) when you are implementing one of the default numbering plans and how to activate each telephone.
Page 177 Page 158 of 536 Chapter 17 – Connecting the telephones and attendant console Power Failure Transfer The NTMW07 Trunk/Line card has a built-in Power Failure Transfer (PFT) feature, designed to operate with a loop start trunk. This feature allows the connecting one trunk on the card to an analog telephone on the same card in the event of a commercial power or system failure, or if this card is disabled.
Page 178: Cross-Connecting Telephones
Chapter 17 – Connecting the telephones and attendant console Page 159 of 536 — When the NTMW07 card is in slot 15 & 16 TN 15 03 connects to TN 16 03 (Trunk on Card 15 Unit 03 connects to the telephone on Card 16 Unit 03) WARNING Always use caution when installing or modifying telephone lines.
Page 179 Page 160 of 536 Chapter 17 – Connecting the telephones and attendant console Figure 36 NTMW06 Analog Line Card cross-connections Lead Cable pairs designation Cross Line connect Card terminal Unit W-BL To 500/2500-type BL-W telephone Unit To 500/2500-type telephone Unit To 500/2500-type telephone Unit...
Page 180 Chapter 17 – Connecting the telephones and attendant console Page 161 of 536 Figure 37 NTMW07 Analog Trunk/Line Card cross-connections (telephone sets) Lead Cable pairs designation Cross Line connect Card terminal Unit To 500/2500-type W-BL telephone BL-W Unit To 500/2500-type telephone Unit To 500/2500-type...
Page 181 Page 162 of 536 Chapter 17 – Connecting the telephones and attendant console Figure 38 Meridian Digital Telephone cross-connections Lead Cable pairs Telephone connecting designation Cross block, or connector Line connect Card terminal Unit Line cord W-BL to telephone BL-W For Power Unit Supply leads...
Page 182: Connecting Off-Premise Telephones
Chapter 17 – Connecting the telephones and attendant console Page 163 of 536 Connecting off-premise telephones Off-premise 500/2500-type telephones must be connected through an NTAK92AA Off-Premise Protection module. Each module can connect up to four analog telephones and can interface with an NTMW06 Analog Line Card or with an NTMW07 Trunk/Line Card.
Page 183: Connecting An Attendant Console
Page 164 of 536 Chapter 17 – Connecting the telephones and attendant console Cross-connect the J1 cable to the Tip and Ring connections coming from the line card. Refer to Tables 20 and 21. Cross-connect the J2 cable to the off-premise telephone. Install the regulatory label provided with the Off-Premise protection module on the inside right-hand wall of the cabinet near the velcro wriststrap fastener.
Page 184 Chapter 17 – Connecting the telephones and attendant console Page 165 of 536 Figure 39 NTAK92AA Off-Premise Protection Module connections Cross-connect terminal block BL - 1W BL - 2W O - 1W O - 2W To off-premise G - 1W telephones G - 2W BR - 1W...
Page 185 Page 166 of 536 Chapter 17 – Connecting the telephones and attendant console Figure 40 Attendant console connections Console Cross-connect connector block W-BL To 1st TN BL-W To 2nd TN ASM/ To 3rd TN + AUX 4th TN Cable to (Note 1) M2250 - AUX...
Page 186 Chapter 17 – Connecting the telephones and attendant console Page 167 of 536 Table 17 NTMW05 24 DLC Terminal number assignments Card Card First TN..Last TN Cable Cabinet Slot Assignment Voice 01 00..01 23 Main 1 & 2 Data 01 24..01 31 1 &...
Page 187 Page 168 of 536 Chapter 17 – Connecting the telephones and attendant console Table 18 NTMW06 16 ALC Terminal number assignments Card Card First TN..Last TN Cable Cabinet Slot Assignment 01 00..01 15 Main 1 & 2 1 & 2 —...
Page 188 Chapter 17 – Connecting the telephones and attendant console Page 169 of 536 Table 19 NTMW07 Trunk/Line Terminal Number (TN) assignments Note: The NTMW07 can only be installed in slots 1 & 2, 3 & 4 and 5 & 6 in the main cabinet, and in slots 11 &...
Page 189 Page 170 of 536 Chapter 17 – Connecting the telephones and attendant console Table 20 Default DN assignments — Main cabinet Slot Unit Default Directory Number (DN) 2200 2201 2202 2203 2204 2205 2206 2207 0 - 7 Note 1 2208 2209 2210...
Page 190 Chapter 17 – Connecting the telephones and attendant console Page 171 of 536 Table 21 Default DN assignments — Expansion cabinet Slot Unit Default Directory Number (DN) 2440 2441 2442 2443 2444 2445 2446 2447 0 - 7 Note 1 2448 2449 2450...
Page 191: Activating Telephones
Page 172 of 536 Chapter 17 – Connecting the telephones and attendant console Activating telephones Each telephone is activated by carrying out a procedure on the telephone itself. Note: The data feature cannot be activated using the procedures in this chapter.
Page 192: Activating Default Models
Chapter 17 – Connecting the telephones and attendant console Page 173 of 536 Activating default models Telephone with a character display Procedure 24 describes how to activate a default model on a telephone with a character display. Procedure 24 Activating the telephone Plug the telephone set into the jack and wait 20 seconds.
Page 193 Page 174 of 536 Chapter 17 – Connecting the telephones and attendant console Press the pound key to select the default extension number. Relocation tone is heard. The character display shows “OK”. If the extension number is already in use by another telephone, special dial tone is heard.
Page 194 Chapter 17 – Connecting the telephones and attendant console Page 175 of 536 Telephone without a character display Procedure 25 describes how to activate a default model on a telephone with a character display. Procedure 25 Activating the telephone Plug the telephone set into the jack and wait 20 seconds. Note: The 20 second time interval is required for the system to determine whether the set is new or if it is being relocated using the Modular Telephone Relocation feature.
Page 195: Activating Customized Models
Page 176 of 536 Chapter 17 – Connecting the telephones and attendant console Activating customized models Telephone with a character display Procedure 26 describes how to activate a customized model on a telephone with a character display. Procedure 26 Activating a customized telephone Plug the telephone set into the jack and wait 20 seconds.
Page 196 Chapter 17 – Connecting the telephones and attendant console Page 177 of 536 Enter the customized extension number and press the pound key. Relocation tone is heard. The character display shows “OK”. If the extension number is already in use by another telephone, special dial tone is heard.
Page 197 Page 178 of 536 Chapter 17 – Connecting the telephones and attendant console Telephone without a character display Procedure 27 describes how to activate a customized model on a telephone without a character display. Procedure 27 Activating a customized telephone Plug the telephone set into the jack and wait 20 seconds.
Page 198: Chapter 18 - Connecting The Trunks
Page 179 of 536 Chapter 18 – Connecting the trunks General information This chapter describes how to connect trunks. During the initial software installation, the installer has the option of loading a default database containing pre-programmed trunk data into software. If necessary, the default data can be modified at any time to meet the specific needs.
Page 199: Connecting Trunks
Page 180 of 536 Chapter 18 – Connecting the trunks The Terminal Numbers (TNs) that are equipped to perform the PFT function vary depending on the slot assignment in the cabinets. When a PFT occurs, the following are connected: • In the Main cabinet —...
Page 200 Chapter 18 – Connecting the trunks Page 181 of 536 Procedure 28 Connecting trunks From the assignment record, determine the location of the trunk connection and its associated Terminal Number (TN) at the cross-connect terminal. With cross-connecting wire, connect the trunk to the TN. Make sure that the wiring is not reversed and is on the proper terminals.
Page 201: Ntmw07 Trunk/Line Card
Page 182 of 536 Chapter 18 – Connecting the trunks NTMW07 Trunk/Line card The NTMW07 card provides four analog trunks which can function in the modes shown in Table 22. Table 22 Jumper Strap Settings Jumper Strap Settings Trunk Types Loop Length J1 n J2 n...
Page 202 Chapter 18 – Connecting the trunks Page 183 of 536 Table 23 Power fail transfer Power Fail Transfer Power Fail Transfer On Power fail Transfer Off Figure 41 Jumper Strap Jumper Strap Jumper Pin Jumper Block Refer to Table 24 for information about Terminal Number (TN) assignments and to Table 25...
Page 203 Page 184 of 536 Chapter 18 – Connecting the trunks Table 24 NTMW07 Line/Trunk Terminal Number Assignments (see Note) Note: The NTMW07 can only be installed in slots 1 & 2, 3 & 4 and 5 & 6 in the main cabinet, and in slots 11 &...
Page 204 Chapter 18 – Connecting the trunks Page 185 of 536 Table 25 NTMW07 Line/Trunk connections Paging All other Cable from cabinet Unit mode mode modes Pair Color Designations R-BR BR-R Unit SIG0.B SIG0.A BK-BL BL-BK Unit BK-O SIG1.B O-BK SIG1.A BK-GR GR-BK Unit...
Page 205: Activating Trunks
Page 186 of 536 Chapter 18 – Connecting the trunks Activating trunks Refer to “Trunk models” on page 375 for a description of available pre-programmed trunk models. The following procedures describe how to activate trunks. Activating a default model trunk Review the following procedure before starting.
Page 206 Chapter 18 – Connecting the trunks Page 187 of 536 Enter the access code of the route to which a trunk is to be added and press the pound key (#). If a valid route number is not entered, “TN?” does not appear and the screen remains the unchanged.
Page 207: Activating A Selected Model Trunk
Page 188 of 536 Chapter 18 – Connecting the trunks Activating a selected model trunk Review the following procedure before starting. Since the administration menu times-out in thirty seconds, note the data that will be required to complete the procedure. To determine corresponding TNs and trunks, check the location of trunk cards in the cabinet or by using LD 32.
Page 208 Chapter 18 – Connecting the trunks Page 189 of 536 Enter the TN in the CCUU format (Card Unit) and press the pound key. In response to the prompt “TN?” enter a TN (Terminal Number) from one of the installed trunk cards. The prompt “MODEL”...
Page 209 Page 190 of 536 Chapter 18 – Connecting the trunks 553-3121-210 Standard 3.0 January 1999...
Page 210: Chapter 19 - Connecting An External Alarm
Chapter 19 – Connecting an external alarm General information The Meridian 1 Option 11C Compact system can be equipped with an alarm port using an analog line connected to an Analog (2500/500)-type telephone or other similar type of ringing or alerting device.
Page 211 Page 192 of 536 Chapter 19 – Connecting an external alarm • Enter the DN of the line assigned as an alarm port in response to the prompt ALDN. Note: If the assigned DN is inadvertently called the alarm will activate. To avoid false alarms, make sure that the DN is not consistent with the assigned numbering plan.
Page 212: Chapter 20 - Meridian Mail Compact Option Installation And Maintenance
Page 193 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance General information This chapter describes the software procedures you need to know in order to switch between Meridian Mail Compact Option and the Option 11C Compact, to stop and start the Meridian Mail Compact Option system, and to back up and restore a customer’s Meridian Mail Compact Option data.
Page 213 Page 194 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance — “Switching between Meridian Mail Compact Option and the Option 11C Compact” on page 208 — “Logging on to the Option 11C Compact” on page 207 •...
Page 214 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 195 of 536 — “Defining Mail in the customer data block - overlay 15” on page 247 — “Continuing the configuration” on page 250 • “Meridian Mail Compact Option upgrade” on page 251 —...
Page 215: Installing The Meridian Mail Compact Option Hardware
RSM Assembly Module first before installing any other Meridian Mail hardware components. Before touching any components, ensure that you are properly grounded by putting on the wrist strap connected to the Meridian 1 cabinet. Static electricity can irreparably damage sensitive electronic components. CAUTION Risk of equipment damage Wear an ESD wristband connected to an appropriate ground.
Page 216: Installing The Hard Drive
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 197 of 536 If you are installing a new Meridian Mail system, install the RSM Assembly Module before you install the Meridian Mail Compact Option CPU card assembly. To install the RSM Assembly Module, follow these steps: Mount the RSM Assembly Module on the same wall as the Option 11C Compact cabinet, with the hardware provided.
Page 217 Page 198 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Procedure 32 Installing the hard drive To install the hard drive, follow these steps. Figure 42 The mail CPU card and the hard drive Hard drive power cable Hard drive SCSI...
Page 218: Installing The Daughterboards
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 199 of 536 To connect the daughterboards go to the next procedure. Installing the daughterboards The following procedure describes installation of the daughterboards on the mail CPU card. To replace a daughterboard see Procedure 57 on page 288.
Page 219: Installing The Meridian Mail Compact Option Cpu (68K) Card
Installing the Meridian Mail Compact Option CPU (68K) card The following procedure describes installing the Meridian Mail Compact Option CPU (68K) card into the Meridian 1 Option 11C Compact card cage. Procedure 34 Installing the mail CPU card into the card cage Note: Before installing the mail (68K) CPU card, check that all connections on the card are secure.
Page 220 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 201 of 536 Hold the mail card by the card latches and orient it as shown in Figure 44. Slide the card into slot 10 and push it into the connector at the back of the card cage.
Page 221: Installing Hospitality Voice System Hardware
Page 202 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Installing Hospitality voice system hardware The Meridian Mail Compact Option Hospitality system is used by hotels to offer voice messaging services to their staff and guests. It is designed to work with a hotel’s property management system (PMS).
Page 222: Installing The Sdi Cable
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 203 of 536 Installing the SDI cable To install the SDI cable, refer to “Connecting SDI ports on the SSC card” on page 129. Installing the RSM Assembly Module To install the RSM Assembly Module refer to page 196.
Page 223: Using The Rsm Assembly Module
Page 204 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance insert a If the connector on the PMS is not female, female-to-female gender changer (A0351509) Use a 40 ft. null-modem cable to connect P2 on the RSM (NTMW55AA) Assembly Module to the guest administrative console.
Page 224 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 205 of 536 Figure 45 Hospitality system cables Note: The null modem cable or adapter may not be required. Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 225 Page 206 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Table 26 P5 connections for hospitality systems Peripheral Signal name P5 pin no. TXD2 RTS2 TXC2 DTR2 RXD2 CTS2 RXC2 DSR2 DCD2 SGND FGND TXD3 RTS3 DTR3 RXD3 CTS3...
Page 226: Meridian Mail Compact Option And The Option 11C Compact
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 207 of 536 Meridian Mail Compact Option and the Option 11C Compact The following procedure describes how to go from Meridian Mail Compact Option to the Option 11C Compact, and how to logon to the switch. Procedure 35 Logging on to the Option 11C Compact To log on to the Option 11C Compact, follow these steps...
Page 227: Enabling And Disabling The Console And Aml Data Ports
Page 208 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Procedure 36 Switching between Meridian Mail Compact Option and the Option 11C Compact You use the same terminal to access both Meridian Mail Compact Option and the Option 11C Compact.
Page 228: Stopping Meridian Mail Compact Option
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 209 of 536 Procedure 38 Disabling the console and the AML data ports Log on to the Option 11C Compact. (Refer to Procedure 35.) At the prompt, enter the following: >...
Page 229: Resetting Meridian Mail Compact Option
Page 210 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance At the prompt, Do you want to courtesy down the system?, press the up arrow key to choose Yes, and press <Return>. The display charts the progress of the courtesy down. Hardware locations are put out of service as users finish their sessions.
Page 230: Installing The External Tape Drive And Printer
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 211 of 536 Installing the external tape drive and printer The external tape drive is used to install and upgrade software, and to make backups of Meridian Mail Compact Option data. It can be attached permanently to the SCSI connector on the Meridian Mail Compact Option voice mail card or installed only when needed.
Page 231 Page 212 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Table 27 Setting the tape drive SCSI ID Tape drive To set SCSI ID Archive Viper or Press the up and down buttons 2150 ES until 1 appears in the SCSI ID window.
Page 232 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 213 of 536 Figure 47 SCSI setting for TandbergTDC 4220 tape drive—Rear view Note: • Leave Out connector unterminated. • Select SCSI address=1 in the window. If desired, mount the external tape drive below and to the right of the cabinet, following the instructions in Figure 48.
Page 233 Page 214 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Figure 48 Mounting the external tape drive Affix the first bracket to the wall with its lips to the left. Affix the second With the top of bracket to the wall with the tape drive its lips overlapping the...
Page 234 Gently close the tape drive door. Note: The tapes you receive from Nortel are 3M brand DC6250 tapes (part numberA0368760). Be sure to use this tape format for your backups.
Page 235 Page 216 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Table 30 Tandberg Panther SE2000 tape drive status Light status Description Steady The tape is in and idle. Flashing The tape is in and spinning. The tape is out or the power is off. Procedure 44 Removing the external tape drive For systems not equipped with a permanently installed external tape drive, the...
Page 236: Installing A Printer
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 217 of 536 Installing a printer Connecting a printer to the system administrator’s terminal allows the administrator to print reports using Meridian Mail Compact Option’s Operational Measurements function. You can also configure Meridian Mail Compact Option to print System Error and Event Reports (SEERs) on the same printer as they are generated.
Page 237 Page 218 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Plug the printer’s AC power cord into an appropriate outlet, and turn on the power. There is no need for it to be on the same circuit as the Meridian Mail Compact Option cabinet.
Page 238 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 219 of 536 Table 31 LA75 Plus Companion printer default settings Feature Value Name Name number number Generic 1 Protocol at power-up Port dependent Generic 2 Form length 11 inches (A) Generic 3 Vertical pitch 6 lines per inch...
Page 239: Keycodes
If the system needs to be changed or expanded, a new keycode can be obtained from Nortel. Keycode composition A keycode consists of 20 alphanumeric characters divided into 5 groups of 4 characters.
Page 240: What Is A Keycode Used For
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 221 of 536 What is a keycode used for? A keycode will permit you to do certain system operations. These system operations are: • software installation • comprehensive upgrade, which can combine any one or more of the following: —...
Page 241: What To Do If Your Keycode Is Rejected
Page 222 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance This is the number of full service voice ports that has been purchased with the keycode. This means, for instance, that you can only configure your system up to this number of full service voice ports without purchasing a new keycode.
Page 242: Understanding The Keycode Label
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 223 of 536 Understanding the keycode label Definition Keycode labels identify the keycode that you purchased with your system. A set of these labels is attached to your tapes and a second set is provided as a loose item with your shipped system.
Page 243 Page 224 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Label Heading Description MM Serial NBR This is the serial number for the platform you have purchased. PBX Serial NBR This is the serial number for your PBX. Customer order number.
Page 244: Mail Software Installation
• Obtain a Meridian Mail Compact Option Install/data tape. • Obtain the keycode from Nortel. • Verify that all the appropriate hardware is installed. Performing a software installation This section provides information about installing Meridian Mail Compact Option software.
Page 245 Page 226 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Use the following procedure to install a Compact Option mail. Step Action Insert the Meridian Mail Compact Option Install/data tape into the tape drive and make sure the tape drive is powered up. Note: Refer to Procedure 42 of this guide for tape insertion instructions.
Page 246 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 227 of 536 Step Action To choose installation, press the up or down arrow keys until a “1” appears after the following prompt. Please enter the operation number: Type “1”, then press <Return>. The following statement appears.
Page 247 Page 228 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Entering the keycode To enter the keycode, follow these steps. Step Action Start entering the 20-character keycode four letters at a time, as prompted, pressing <Return> after each four-character entry. Example: The following shows character block prompts.
Page 248 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 229 of 536 Step Action Once the keycode is entered, the system displays the first keycode screen listing your system configuration. Result The following screen is displayed. Note: The displayt above is intended only as an example of this screen. Your keycode screen may differ.
Page 249 Press the up or down arrow keys to select Yes, and press <Return>. Go to “Entering your customer name” on page 231. If the system configuration is not correct, contact your Nortel representative to obtain another keycode. 553-3121-210 Standard 3.0...
Page 250 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 231 of 536 Entering your customer name To change the customer name follow these steps. Step Action When you confirm that your system features are correct, the system prompts: Customer Name: MeridianMail This name is assigned by you and may be an alpha-numeric string up to 30 characters long.
Page 251 Page 232 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Note: Your languages display may allow you to include more than one language depending on your keycode, and may have a different selection of languages. Press the up or down arrow key until the desired number of the language you require is displayed on the screen (or press backspace and type a number), then press <Return>.
Page 252 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 233 of 536 Step Action Select Yes, then press <Return>. Note: If your keycode calls for more than one language, the prompt is repeated until the number of languages specified in the keycode has been selected. When you have finished your language selection(s), select Done, and press <Return>.
Page 253 Page 234 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Select Change, then press <Return>. Result The following CPTD screen is displayed. Press the up or down arrow key until the desired country number is displayed on the screen (or press backspace and enter the number), then press <Return>.
Page 254 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 235 of 536 Entering DSP parameters To review or change the DSP parameters on your system, follow these steps Step Action From the previous procedure, press <Return>. Result The following DSP parameters screen is displayed. You have four selections at the “Select operations”...
Page 255 If the above DSP encoding parameter is set incorrectly, severely degraded voice quality may result. Note: Do not change DSP parameters unless you are instructed to by Nortel. Example: The following screen is provided as an example of how your display may look.
Page 256 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 237 of 536 Step Action At the prompt “Select operation:” IF you select THEN go to Done next procedure. Change or Reset step Table 32 DSP parameters DSP parameter name Default value Range DSP encoding type...
Page 257 Page 238 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Defining voice port hardware locations To define your voice channels for entries into the Voice Port Hardware Location table, follow these steps. Step Action Select Done on the DSP parameters. Result The following voice port screen is displayed.
Page 258 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 239 of 536 Step Action When you select your ACDDN and press <Return>, the table will change to display your changes, as in the following example. Result Notice that one more Vb port has been added at port 3. Select DetailedDisplay, then press <Return>.
Page 259 Page 240 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Press <Return>. Result The Voice Port Hardware Location table (see below) is displayed again. If you are satisfied with the changes, select Done. The following prompt is displayed.
Page 260 Meridian Mail Compact Option systems can have up to six data ports: the first two are reserved for the system administration terminal and the link to the Meridian 1 switch, the third is reserved for the RS-232 port on the faceplate of the Meridian Mail Compact Option CPU card, and the remaining three are the three ports available on the RSM Assembly Module, if one is installed.
Page 261 Page 242 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Select operation: If you are installing an HVS system, go to step 3. If you are installing a basic system, there is no need to change the default dataport settings shown in Step 1.
Page 262 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 243 of 536 Default datafill To default datafill your system, follow these steps. Step Action The following screen appears after selecting Done from the previous procedure Do you want Default Data fill? If No, go to“Continuing the software installation”...
Page 263 Page 244 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action The following line is displayed: Number of Default Users to be Created? Respond by entering a number between 1 and 192 (inclusive) and press <Return>.
Page 264 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 245 of 536 Continuing the software installation To continue the software installation, reenter information, or to abort the installation, follow these steps. Step Action After selecting the starting DN , and pressing <Return>. The following prompt is displayed.
Page 265 Note: Press the reset button on the mail card with the Install/data tape in the tape drive, and try the installation again (see “Beginning the software installation” on page 225), or call your Nortel representative. 553-3121-210 Standard 3.0 January 1999...
Page 266: Defining Mail In The Customer Data Block - Overlay 15
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 247 of 536 Defining Mail in the customer data block - overlay 15 Once the voicemail software is installed (see “Beginning the software installation” on page 225), the voice mail service must be defined in the customer data block using Overlay 15.
Page 267 Page 248 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Table 33 Overlay 15 - Customer data block Prompts Responses Description NEW or CHG TYPE CUST FTR_DATA Message center is included for the customer. IMS_DATA Integrated Voice Messaging feature Enable Integrated Voice Messaging attendant for the...
Page 268 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 249 of 536 Prompts Responses Description FNAN (or Call forward no - answer non-DID FNAT) calls are routed to the flexible CFNA DN. FNAL Call forward no - answer local calls(with CFCT enabled) are routed to the flexible CFNA DN CFTA...
Page 269 Page 250 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Continuing the configuration To provide minimum voice mail administration to your Meridian Mail Compact Option system, once the customer data block has been defined (see Procedure 46), you have to perform the following: •...
Page 270: Meridian Mail Compact Option Upgrade
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 251 of 536 Meridian Mail Compact Option upgrade This section explains how to perform a comprehensive upgrade on your Meridian Mail Compact Option system. This operation is performed when an Meridian Mail Compact Option system requires upgrading because of a new internal upgrade of the software release (for instance, from xx.05 to xx.06), features, hardware, or storage during a new equipment installation.
Page 271 Page 252 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Following the common procedure are procedures broken into tasks that, in general, all platforms use. Where there are deviations because of platform specifics, these are remarked on within the procedure or broken out and given their own procedure.
Page 272 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 253 of 536 Starting Point: Meridian Mail System Status and Maintenance Menu. Step Action Select the “System Status” screen and perform a courtesy-down procedure before starting on any of the following steps. Note: Do this prior to starting any of the procedures described in this guide to prevent calls from being abruptly terminated when the operation begins.
Page 273 Page 254 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action To choose comprehensive upgrade, press the up or down arrow keys until a 2 appears beside the following prompt: Please enter the operation number: or type 2, then press <Return>.
Page 274 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 255 of 536 Step Action The following text is displayed. IF the Select Operation THEN go to prompt is Comprehensive step 10 Upgrade step 11 Note: Use the up or down arrow keys to toggle between Comprehensive and Upgrade.
Page 275 Page 256 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Keycode procedure To enter the keycode, follow these steps. This procedure also indicates your system configuration and features. Step Action Start entering the 20-character keycode, four letters at a time, as prompted, pressing <Return>...
Page 276 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 257 of 536 Step Action Note: The display above is intended only as an example of this screen. Your keycode screen may differ . Is this correct? If Yes, go to step 4. If No, go to step Press the up or down arrow keys to select Yes and press <Return>.
Page 277 If No, go to step 7. Press the up or down arrow keys to select Yes and press <Return>. Go to the next procedure. If the system configuration is not correct, contact your Nortel representative to obtain another keycode. 553-3121-210 Standard 3.0...
Page 278 Result The following screen is displayed. Note: If the rules check fails, the procedure is aborted. Check your keycode. If the rules check continues to fail even after checking your keycode, contact your Nortel representative. Press <Return>. Result The following system messages are displayed.
Page 279 Page 260 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Selecting call progress tone detection To select the Call Progress Tone Detection (CPTD) number for your country, follow these steps. Step Action You are provided with the current CPTD selection and the following prompt: Select operation: Done (Change) Select operation:...
Page 280 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 261 of 536 Entering DSP parameters To review or change the DSP parameters on your system, follow these steps. Step Action From the previous procedure, press <Return>. The following DSP parameters screen is displayed. You have four selections at the “Select operations”...
Page 281 Note: Do not change DSP parameters unless you are instructed to do so by Nortel. Example: The following screen is provided as an example of how your display may look. Note: For a list of DSP parameters, see...
Page 282 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 263 of 536 Step Action At the “Select operation:” prompt, If Change or Reset, go to step If Done, go to step 5. When you select Done, go to the next procedure. Defining voice port hardware locations To define your voice channel entries for the Voice Port Hardware Location table, follow these steps.
Page 283 Page 264 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action You have four selections at the Select operations prompt which are revealed each time you press the up or down arrow keys. Select • “Detailed Display” if you need to see a detailed display of all the hardware locations on the node.
Page 284 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 265 of 536 Step Action Select DetailedDisplay, then press <Return>. Note: You are asked to provide the node range (which is 1 for Meridian Mail Compact Option) and location ranges to view the hardware locations on the node.
Page 285 Page 266 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Press <Return>. Result The Voice Port Hardware Location table (see below) is displayed again. If you are satisfied with the changes, select Done. The following prompt is displayed: Is this correct? No (Yes) Note: At this point in the procedure, Reset and Change are still available as...
Page 286 Meridian Mail Compact Option systems can have up to six data ports: the first two are reserved for the system administration terminal and the link to the Meridian 1 switch, the third is reserved for the RS-232 port on the faceplate of the Meridian Mail Compact Option CPU card, and the remaining three are the three ports available on the RSM Assembly Module, if one is installed.
Page 287 Page 268 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Select operation: If you are installing an HVS system, go to step 3. If you are installing a basic system, there is no need to change the default dataport settings sjown in step 1.
Page 288 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 269 of 536 Adding languages To select more languages in a comprehensive upgrade/conversion, follow these steps. Step Action From the previous procedure, select Done then press <Return>. Result The following screen is displayed (your display may differ). Select operation: If AddLanguage, go to step...
Page 289 Page 270 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Step Action Select AddLanguage, then press <Return>. Result The following screen is displayed. Press the up or down arrow key until the desired number of the language you require is displayed on the screen (or press backspace and type a number), then press <Return>.
Page 290 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 271 of 536 Step Action Note: If you select Yes and your keycode calls for more than one language, the prompt is repeated until the number of languages specified in the keycode has been selected.
Page 291 Page 272 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Continuing the comprehensive upgrade To continue the comprehensive upgrade, to reenter information, or to abort, follow these steps. Step Action Select Done, then press <Return>. Result The following prompt is displayed. All required information has been input.
Page 292 Note: Press the reset button on the Meridian Mail Compact Option card with the Install/data tape in the tape drive, and try the comprehensive upgrade again (see “Setting up for a comprehensive upgrade” on page 252), or call your Nortel representative. Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 293: Backing Up The System
The tapes you receive from Nortel are 3M brand DC6250 tapes. Be sure to use this tape format for your backups. If you encounter any problems with the following procedure, refer to “Tape drive problems”...
Page 294: Scheduling Backups
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 275 of 536 At the prompt, insert an appropriate tape into the tape drive. Note: You may refer to Procedure 42 for more information about how to insert a tape. Press [OK To Start Backup].
Page 295: Restoring The System
Page 276 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Fill out the appropriate fields. Press [Save Schedule]. You are returned to the Volume Administration screen. From here you can press [View Backup Schedule] to display the schedule you just entered.
Page 296: The Tools Menu
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 277 of 536 At the prompt, insert the most recent full-system backup tape you have into the tape drive and press <Return>. Note: The restore process takes approximately 40 to 80 minutes to complete.
Page 297 Page 278 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance CAUTION Risk of service interruptions Do not attempt to use any TOOLS function until you have reviewed it in the System Administration Tools Guide (NTP 555-7001-305) . The following Tools options apply to Meridian Mail Compact Option.
Page 298 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 279 of 536 Figure 51 System/feature dependent tools menu For full descriptions of every function, refer to System Administration Tools. (NTP 555-7001-305). Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 299: Troubleshooting And Maintenance
The components cannot be repaired in the field; return them to your Northern Telecom (Nortel) distributor for repair. Problems with the switch often cause problems with Meridian Mail Compact Option.
Page 300 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 281 of 536 CAUTION Risk of data error Before removing or handling any Meridian Mail Compact Option hardware, ensure that you courtesy down the system. Refer to Procedure 39 on page 209.
Page 301 Page 282 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Table 34 LED problem indicators LED Indicator Refer to does not light at start-up Procedure 51 lights at start-up but does not go Procedure 52 flashes rapidly or does not come Procedure 53 back on after four minutes,...
Page 302 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 283 of 536 Procedure 52 LED lights at start-up but does not go out Ensure that you have not installed an older 68Kcard (NTMW02AA)and an older DVP4 (daughterboard) card (NTMW03AA) in slot 10. Remove the DVP4 cards and reinstall Meridian Mail Compact Option without them.
Page 303 Page 284 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Procedure 54 LED flashes slowly The LED flashes slowly (approximately five seconds on and five seconds off) when the software fails to load. If a tape drive is connected, ensure that it is turned on and that its SCSI address is set to 1.
Page 304 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 285 of 536 If Meridian Mail Compact Option starts, attempt the comprehensive upgrade procedure again. If it fails a second time, restore the system and attempt the procedure again but with a different software tape. If Meridian Mail Compact Option does not start correctly, follow the trouble-shooting procedures beginning on page...
Page 305 Page 286 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Meridian Mail Compact Option card and hard drive replacement The following procedures describe mail card and hard drive replacement. Procedure 56 Replacing the CPU card assembly Note: Before proceeding, follow Procedure 39 on page 209.
Page 306 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 287 of 536 Figure 52 Mail CPU card assembly Stand offs Stand Daughter board 2 offs (ports 5 to 8) Daughter board 1 (ports 1 to 4) Hard drive SCSI cable Power cable...
Page 307 Page 288 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Procedure 57 Replacing a daughterboard Note: Before proceeding, follow Procedure 56 on page 286 up to step 2. Pull up the end of the daughterboard to detach it from the stand-offs (see Figure 52), then detach the board from its connector.
Page 308 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 289 of 536 Figure 53 The mail CPU card and the hard drive Hard drive power cable Hard drive SCSI cable Screws Bracket Card latch G100805 Remove the power cable and SCSI cable from the connectors on the CPU (see Figure 53) and lift out the hard drive.
Page 309 Page 290 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance To restore your latest system, you need to attach the external tape drive cable to the connection on the voicemail card faceplate. Insert the mail install/data tape into the tape drive and press the reset button located on the voicecard faceplate.
Page 310 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 291 of 536 Tape drive problems Procedure 59 Tape is not recognized by the system If the tape does not seem to be recognized by Meridian Mail Compact Option, try some or all of the following measures: If you are performing a restore, ensure that you have inserted the correct tape.
Page 311 Page 292 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Procedure 62 Defective tape during backup If, while attempting to manually back up the system, you insert a defective tape Retry the backup procedure with a different tape. If the backup is successful, discard the defective tape.
Page 312 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 293 of 536 Terminal problems Under most circumstances, the Meridian Mail Compact Option system should start up automatically and display the Meridian Mail Compact Option logon screen on the system administrator’s terminal. You may notice problems at start-up or the terminal may become disabled during normal operation.
Page 313 Page 294 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance If the screen is incorrectly displaying the lines on the Meridian Mail Compact Option screens as a string of “q”s, follow these steps Press <Control> W. You are presented with a small pop-up menu.
Page 314: Maintaining The External Tape Drive
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 295 of 536 Procedure 67 View SEERs for a given period From the Main Menu on the system administrator’s terminal, choose “5 System Status and Maintenance”→ “5 System Event and Error Reports”.
Page 315 Page 296 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Cleaning the tape drive To clean the tape drive, you need the following supplies: • Low pressure aerosol air. • Tape head cleaning fluid or reagent grade chemically-pure isopropyl alcohol.
Page 316 Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 297 of 536 Figure 55 Cleaning the tape head Sensor holes Tape head Cotton swab Discard the used swab and repeat steps 5 with new swabs until the swab shows no signs of dirt. Use a new, dry swab to remove any remaining cleaning fluid from the head.
Page 317 Page 298 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance Procedure 69 Using a tape drive cleaning kit If there is a tape cartridge in the tape drive, remove it. Push the head loading lever down into the load position (for an Archive tape drive) or press the release button to open the tape drive (on the Tandberg tape drive).
Page 318: References
Chapter 20 — Meridian Mail Compact Option installation and maintenance Page 299 of 536 Insert a new, dry pad into the holder by sliding it into place. Insert the cleaning cartridge into the tape drive and lock into place. Move the dry pad using four strokes of the guide rod, moving the rod as far as it will go each time.
Page 319 Page 300 of 536 Chapter 20 — Meridian Mail Compact Option installation and maintenance 553-3121-210 Standard 3.0 January 1999...
Page 320: Chapter 21 - Installing Hospitality
Page 301 of 536 Chapter 21 — Installing Hospitality An overview This chapter discusses the installation of the software and hardware needed to support Hospitality features. Installing hardware connections between the telephone system and the Hospitality PC The Hospitality applications run on a dedicated PC, typically located at the front desk of the hotel.
Page 321 Page 302 of 536 Chapter 21 — Installing Hospitality Procedure 70 Installing Hospitality software Place the Hospitality CDROM in the PC’s CDROM drive. Run the SETUP.EXE file on the CDROM, using Windows File Manager or the RUN command in the Start menu. When you run the installer (setup) program, you see screens that ask you to confirm the installation, and to identify a destination directory.
Page 322 Chapter 21 — Installing Hospitality Page 303 of 536 Once the activation key is accepted, complete the installation and restart the PC. —————————— End of Procedure —————————— Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 323 Page 304 of 536 Chapter 21 — Installing Hospitality 553-3121-210 Standard 3.0 January 1999...
Page 324: Chapter 22 - Upgrading Software
This chapter contains two procedures. The first procedure on page 306 describes how to upgrade the software on an existing Meridian 1 Option 11C Compact to a new release or issue using the Software Delivery (PCMCIA) card. The second procedure on page 315 describes how to revert to the previous software version.
Page 325: How To Upgrade Software On An Existing Option 11C Compact
Page 306 of 536 Chapter 22 — Upgrading software How to upgrade software on an existing Option 11C Compact Summary of steps The Software Upgrading and Installation steps are summarized in the following list. They consist of: • Making sure that the Software Delivery (PCMCIA) card is installed. •...
Page 326 Chapter 22 — Upgrading software Page 307 of 536 If not previously done, install the Software Delivery (PCMCIA) card in the socket labeled A in the faceplate of the SSC Card in the Option 11C Compact. To install the Software Delivery (PCMCIA) card, insert the PCMCIA card in slot A in the PCMCIA socket located in the faceplate of the NTMW01 SSC card.
Page 327 Page 308 of 536 Chapter 22 — Upgrading software Select the type of upgrade to be performed. Select type of upgrade to be performed: 1. New Software Upgrade 2. Feature/parameter Upgrade [q]uit, <cr> current menu, [m]ain menu, [h]elp or [?],[p]revious menu Enter Selection: 2<cr>...
Page 328 Chapter 22 — Upgrading software Page 309 of 536 Indicate whether or not packages are to be added. Feature Set Selection: Inter-Office Communications Do you wish to add packages? (y/n/[a]bort) : n<cr> (no) y<cr> (yes) If the response was n go to Step 11 the response was y...
Page 329 Page 310 of 536 Chapter 22 — Upgrading software Review ISM parameters. Note: The ISM parameters displayed on the terminal screen are the default settings associated with the Feature Set selection. These settings can be accepted without changes or changed to suit the requirements of the system.
Page 330 Chapter 22 — Upgrading software Page 311 of 536 Confirm ISM parameters. New ISM parameters are: TNS (0064) AGNT (0128) ACDN (0100) AST (0000) DSL (0000) LTID (0000) MOPT (0000) Is this correct? n<cr> (no) y<cr> (yes) a<cr> (abort, return to main menu) If the response was n go to Step 11...
Page 331 Page 312 of 536 Chapter 22 — Upgrading software Enter the AUX ID. Enter the new AUX ID, <cr> to maintain 12121212<cr> New AUX ID: 12121212 Is this correct? y<cr> (yes) n<cr> (no) a<cr> (abort, return to main menu) If the response was n go to Step 14 If the response was y...
Page 332 Chapter 22 — Upgrading software Page 313 of 536 Review and confirm information entered. Software Upgrade Summary: System ID 20000326 Aux ID 12121212 Added Pkgs none Feature Set Inter-Office Communications Database Company.ABC S/W Release 0100 0100 ISM Parameters 0048 0064 AGNT 0128 0128...
Page 333 Page 314 of 536 Chapter 22 — Upgrading software Enter the keycodes Note: Enter keycodes in place of x, y, z, as shown. Enter new Keycodes: xxxxxxxx<cr> Key 1: yyyyyyyy<cr> Key 2: zzzzzzzz<cr> Key 3: If after the last keycode is entered, ‘Keycode validation successful”...
Page 334: How To Revert To The Previous Release Of Software
Chapter 22 — Upgrading software Page 315 of 536 How to revert to the previous release of software The following procedure describes how to revert to the previous release of software, Feature Set, Customer data and ISM Parameters using the Undo Installation option.
Page 335 Page 316 of 536 Chapter 22 — Upgrading software Procedure 72 Reverting to Previous Software Procedure If not previously done, install the Software Delivery (PCMCIA) card in the socket in the faceplate of the SSC Card. Note: This Software Delivery card must be the same one that was used to upgrade this Option 11C Compact.
Page 336 Chapter 22 — Upgrading software Page 317 of 536 Invoke the Software Installation Program using Overlay 143. Note: Perform this step only when using the Overlay 143 to invoke the Software Installation Program. To invoke the program during a SYSLOAD, skip this step and do Step Login to the system by entering LOGI<cr>...
Page 337 Page 318 of 536 Chapter 22 — Upgrading software Select Utilities from the Main Menu. SOFTWARE INSTALLATION PROGRAM ********************************* Verify Security ID: 12345678 ********************************* Software Installation Main Menu 1. New System Installation - From Software Daughterboard 2. System Upgrade 3. Utilities 4.
Page 338: Feature Set And Ism Parameters Upgrade
Chapter 22 — Upgrading software Page 319 of 536 Complete the software installation. *** WARNING *** A system restart will be invoked as part of the Undo Installation process. Are you sure you wish to undo the installation? y<cr> (yes) n<cr>...
Page 339 Page 320 of 536 Chapter 22 — Upgrading software Procedure 73 Upgrading Feature Set and ISM Parameter Procedure Invoke the Software Installation Program using Overlay 143. Login to the system by entering LOGI<cr> then entering the password. Note: The response to PASS? is unique to each system. Once logged in, enter: LD 143<cr>...
Page 340 Chapter 22 — Upgrading software Page 321 of 536 Indicate whether the current Feature Set will or will not be retained. Do you wish to change the Feature Sets? n<cr> (no) y<cr> (yes) a<cr> (abort, return to main menu) If the response was n go to Step 6 the response was y...
Page 341 Page 322 of 536 Chapter 22 — Upgrading software Indicate whether or not packages are to be added. (example) Feature Set Selection: Inter-Office Communications Do you wish to add packages? (y/n/[a]bort) : n<cr> (no) y<cr> (yes) a<cr> (abort, return to main menu) If the response was n go to Step 9...
Page 342 Chapter 22 — Upgrading software Page 323 of 536 If the response was y go to Step 5 Review ISM parameters. Note: The ISM parameters displayed on the terminal screen are the default settings associated with the Feature Set selection. If Feature Set is not changed, the parameters displayed remain as the current ISM parameters.
Page 343 Page 324 of 536 Chapter 22 — Upgrading software Confirm ISM parameters. New ISM parameters are: TNS (0064) AGNT (0128) ACDN (0100) AST (0000) DSL (0000) LTID (0000) MOPT (0000) Is this correct? n<cr> (no) y<cr> (yes) a<cr> (abort, return to main menu) If the response was n go to Step 9...
Page 344 Chapter 22 — Upgrading software Page 325 of 536 Enter the AUX ID. Enter the new AUX ID, <cr> to maintain 12121212<cr> New AUX ID: 12121212 Is this correct? y<cr> (yes) n<cr> (no) a<cr> (abort, return to main menu) If the response was n go to Step 12 If the response was y...
Page 345 Page 326 of 536 Chapter 22 — Upgrading software If the response was n go to Step 4 to make changes If the response was y go to Step 15 to enter keycodes Enter the keycodes Note: Enter keycodes in place of x, y, z, as shown. Enter new Keycodes: xxxxxxxx<cr>...
Page 346 Chapter 22 — Upgrading software Page 327 of 536 Complete the software installation. Are you sure you wish to perform the installation? y<cr> (yes) n<cr> (no) a<cr> (abort, return to main menu) If response was y —End— See Note If response was n go to Step 2 Note: A system reload (SYSLOAD) must be invoked for the changes...
Page 347: Restoring A Backed Up Database
Page 328 of 536 Chapter 22 — Upgrading software Restoring a backed up database Introduction This section describes how to use the Restore Backed Up database utility to restore a database from any of the following sources: • the backup Flash Drive (using LD 143) •...
Page 348 Chapter 22 — Upgrading software Page 329 of 536 Procedure 74 Database Restoration Procedure Invoke the Install Setup Program using Overlay 143. Login to the system by entering LOGI<cr> and enter the password in response to PASS?. Note: The response to PASS? is unique to each system. The response shown below is an example.
Page 349 Page 330 of 536 Chapter 22 — Upgrading software Select item 1 from the Utilities Menu. Utilities Menu: 1. Restore backed Up Database 2. Archive Database Utilities 3. Install Archived database 4. Review Upgrade Information 5. Clear Upgrade Information 6. Undo Installation 7.
Page 350 Chapter 22 — Upgrading software Page 331 of 536 Restore successful message is displayed go to Step 15 Restore unsuccessful BKP011 message is displayed go to Step 1 Note: Definition of BKP011 message is: Restore successful but site ID in backup image differs from that of the switch.
Page 351 Page 332 of 536 Chapter 22 — Upgrading software Complete restore from Flash Drive Note: Perform this step only when restoring a database from the flash drive. If restoring from another source, return to Step Restore successful message is displayed —End—...
Page 352 Chapter 22 — Upgrading software Page 333 of 536 WARNING: You must have an Option 11C Compact CCBR file backed up. WARNING: Your internal backup will be erased. Are you sure you wish to Restore? n<cr> (no) y<cr> (yes) a<cr> (abort, return to main menu) Entering receive mode for data transfer...
Page 353 Page 334 of 536 Chapter 22 — Upgrading software SOFTWARE INSTALLATION PROGRAM message does not appear go to Step 1 Select Utilities from the Main Menu. Software Installation Main Menu 1. New Install - From Software Daughterboard 2. System Upgrade 3.
Page 354 Chapter 22 — Upgrading software Page 335 of 536 Select 1 to Backup flash drive. Select Restore Database Source: 1. Backup Flash Drive 2. External Drive 3. Option 11C Compact CCBR File q]uit, [p]revious, [m]ain, [h]elp or [?], <cr> - redisplay Enter Selection: 1<cr>...
Page 355 Page 336 of 536 Chapter 22 — Upgrading software Complete restore from Flash Drive. Note: Perform this step only when restoring a database from the flash drive. If restoring from another source, return to Step Restore successful. Restore successful message is displayed go to Step 15 Restore unsuccessful message is displayed go to Step 2...
Page 356: Archiving And Removing Databases
Chapter 22 — Upgrading software Page 337 of 536 Archiving and removing databases Introduction This section describes how to use the Archive feature to: • archive a new customer database • list the databases that are archived • remove existing archived databases. The database can be defined in an off-site lab environment and saved (archived) on a Software Delivery (PCMCIA) card until it is required.
Page 357 Page 338 of 536 Chapter 22 — Upgrading software Procedure 75 Using the archive feature If not previously done, install the Software Delivery card in the socket in the faceplate of the SSC Card. Note: When adding a customer database to the archive, it must first be loaded in the SSC card of this system.
Page 358 Chapter 22 — Upgrading software Page 339 of 536 Invoke the Software Installation Program using Overlay 143. Note: Perform this step only when using the Overlay 143 to invoke the Software Installation Program. To invoke the program during a SYSLOAD, skip this step and do Step 4. Login to the system by entering LOGI<cr>...
Page 359 Page 340 of 536 Chapter 22 — Upgrading software Select Utilities from the Main Menu. Software Installation Main Menu 1. New System Installation - From Software Daughterboard 2. System Upgrade 3. Utilities 4. New System Installation - From Software Delivery Card [q]uit, [h]elp or [?], <cr>...
Page 360 Chapter 22 — Upgrading software Page 341 of 536 Select archive function. Customer Database Archives: 1. List customer databases 2. Remove customer database 3. Archive a customer database [q]uit, [p]revious, [m]ain, [h]elp or [?] <cr> - redisplay Enter Selection: 1<cr> (List Customer databases) 2<cr>...
Page 361 Page 342 of 536 Chapter 22 — Upgrading software Remove the desired customer database from the archive. Note: Perform this step only when removing a customer database from the archive. To add a database to the archive, do Step 10. 1.
Page 362: Installing An Archived Database
Page 343 of 536 Installing an archived database Introduction This section describes how to install an archived Customer Database in a designated Meridian 1 Option 11C Compact using the Software Delivery (PCMCIA) card. How to install an archived database Summary of steps The archived customer database installation steps are summarized in the following list.
Page 363 Page 344 of 536 Chapter 22 — Upgrading software Select the method of invoking the Software Installation Program. There are two methods of invoking the Software Installation Program: • By using the UPGRADE command in Overlay 143 (this is the recommended method —...
Page 364 Chapter 22 — Upgrading software Page 345 of 536 Invoke the Software Installation Program when prompted. Note: Perform this step only when invoking the Software Installation Program when prompted after the Software Delivery card is installed. To invoke the program using Overlay 143, disregard this step and do instead.
Page 365 Page 346 of 536 Chapter 22 — Upgrading software Select item 6 from the Utilities Menu. Utilities Menu: 1. Restore Backed Up database 2. Archive Customer defined databases 3. Install Archived database 4. Review Upgrade Information 5. Clear Upgrade Information 6.
Page 366 Chapter 22 — Upgrading software Page 347 of 536 Restore the archived database. Restoring Archived database to Primary drive... Restore successful. System Restart required to activate database. If restore was successful —End— If restore was not successful go to Step 5 ——————————...
Page 367: Reviewing And Clearing Upgrade Information
Page 348 of 536 Chapter 22 — Upgrading software Reviewing and clearing upgrade information Introduction This section describes how to use the Review Upgrade Information and Clear Upgrade Information options. These options provide a means of reviewing the upgrade information that was entered and, if required, a means of clearing the upgrade information from the Software Installation Program.
Page 368 Chapter 22 — Upgrading software Page 349 of 536 Procedure 77 Review and Clear Upgrade Information If not previously done, install the Software Delivery card in the socket in the faceplate of the NTMW01 Small System Controller (SSC) card. Note: This Software Delivery card must be the same one that was used to upgrade this Option 11C Compact system.
Page 369 Page 350 of 536 Chapter 22 — Upgrading software Invoke the Software Installation Program using Overlay 143. Note: Perform this step only when using the Overlay 143 to invoke the Software Installation Program. To invoke the program during a SYSLOAD, skip this step and do Step 4. Login to the system by entering LOGI<cr>...
Page 370 Chapter 22 — Upgrading software Page 351 of 536 Select Utilities from the Main Menu. Software Installation Main Menu 1. New System Installation - From Software Daughterboard 2. System Upgrade 3. Utilities 4. New System Installation - From Software Delivery Card [q]uit, [h]elp or [?], <cr>...
Page 371 Page 352 of 536 Chapter 22 — Upgrading software Review summary of upgrade information. Software Upgrade Summary: Security ID: 12345678 Aux ID 12345678 Database : Retain current S/W Release: 0100 ISM Parameters AGNT : 0128 ACDN : 0100 0000 0100 LTID : 0000 MOPT :...
Page 372: Using The Flash Boot Rom Utility
Chapter 22 — Upgrading software Page 353 of 536 Using the flash boot ROM utility Introduction This section describes how to use the Flash Boot ROM utility to: • display a list showing the status and version of the Flash Boot ROMs installed in the system and on the Software Delivery (PCMCIA) card (if it is present) •...
Page 373 Page 354 of 536 Chapter 22 — Upgrading software Procedure 78 Using Flash Boot ROM Utility If not previously done, install the Software Delivery (PCMCIA) card in the socket in the faceplate of the System Core Card. To install the Software Delivery card: •...
Page 374 Chapter 22 — Upgrading software Page 355 of 536 Invoke the Software Installation Program using Overlay 143. Note: Perform this step only when using the Overlay 143 to invoke the Software Installation Program. To invoke the program during a SYSLOAD, skip this step and do Step 4. Login to the system by entering LOGI<cr>...
Page 375 Page 356 of 536 Chapter 22 — Upgrading software Select Utilities from the Main Menu. SOFTWARE INSTALLATION PROGRAM ********************************* Verify Security ID: 12345678 ********************************* Software Installation Main Menu 1. New System Installation - From Software Daughterboard 2. System Upgrade 3. Utilities 4.
Page 376 Chapter 22 — Upgrading software Page 357 of 536 Select an option from the Flash Boot ROM Utilities menu. Flash Boot ROM Utilities Menu: 1. List Flash Boot ROM 2. Upgrade Flash Boot ROM 3. Restore Flash Boot ROM [q]uit, <cr>current menu, [m]ain, [p]revious menu, Enter Selection: 1<cr>(List Flash) 2<cr>(Upgrade Flash Boot ROM)
Page 377 Page 358 of 536 Chapter 22 — Upgrading software Example 1 The Software Delivery Card (PCMCIA) contains a new version of the Flash Boot ROM. There is also an older backed-up version of the Flash Boot ROM. Flash Boot ROM Summary: Active -- NTDK34AA REL 09 (the version which is active) Backup -- NTDK34AA REL 01 (the previous active version) Software Delivery Card -- NTDK34AA REL 10 a.ab06 (a...
Page 378 Chapter 22 — Upgrading software Page 359 of 536 Perform or terminate Flash Boot ROM upgrade. Upgrading Active Boot ROM to NTDK34AA REL 03 System Restart required to activate Flash Boot ROM upgrade. *** WARNING *** A system restart will be invoked as part of the Flash Boot ROM Upgrade.
Page 379: Installation Summary
Page 360 of 536 Chapter 22 — Upgrading software Installation summary Introduction This section describes how to obtain an installation summary using the Utilities menu. How to use the Installation Summary utility Summary of steps The steps to follow to obtain an installation summary are summarized in the following list.
Page 380 Chapter 22 — Upgrading software Page 361 of 536 Select Utilities from the Main Menu. SOFTWARE INSTALLATION PROGRAM ********************************* Verify Security ID: 12345678 ********************************* Software Installation Main Menu 1. New System Installation - From Software Daughterboard 2. System Upgrade 3. Utilities 4.
Page 381 Page 362 of 536 Chapter 22 — Upgrading software Review the Installation summary. The following is an example of what might be displayed on the screen. Security ID 20000132 Aux ID 20000132 Feature Set Inter-Office Communications Additional Pkgs : none Database Inter-Office Communications S/W Release...
Page 382: Chapter 23 - Pre-Programmed Data
Chapter 23 – Pre-programmed data Introduction When a Meridian 1 Option 11C Compact system is initially installed, customer data must be entered into the system software. Telephones, for example, must be assigned features on their keys to allow them to function properly.
Page 383: Passwords And Codes
Page 364 of 536 Chapter 23 – Pre-programmed data Passwords and codes Table 1 lists the various passwords and codes that are used when working with pre-programmed data. Table 1 Passwords and codes Function Code or extension(s) TTY password (For access to TTY Option 11C Compact 0000 overlays) Meridian Mail administration password...
Page 384: Default Numbering Plan
Chapter 23 – Pre-programmed data Page 365 of 536 Default numbering plan The default numbering plan for Option 11C Compact is based on the following guidelines: • The default numbering plan uses four digits and starts at 2200. • The prime extension number (DN) for each telephone is in the range 2200-2XXX.
Page 385: Key Directory Numbers Numbers
Page 366 of 536 Chapter 23 – Pre-programmed data Note: The first number of the default numbering plan is pre-programmed as 2200. The remaining numbers in the default numbering plan are designated in software, but do not become active until they are selected during the telephone activation procedure. The digit “7”...
Page 386: Directory Numbers (Dn) Assigned To Card Slots
Chapter 23 – Pre-programmed data Page 367 of 536 Directory Numbers (DN) assigned to card slots Tables 4 and show the relationship between slots, cards and DNs. Table 4 Main cabinet Slot Card Card Type Available DNs Number Number NTMW05 2200 through 2223 1 &...
Page 387 Page 368 of 536 Chapter 23 – Pre-programmed data Table 5 Six-slot expansion cabinet Slot Card Card Type Available DNs Number Number NTMW05 2440 through 2463 11 & 12 NTMW06 2440 through 2455 NTMW07 Trunk NTMW07 2464 through 2467 Note NTMW05 2488 through 2511 13 &...
Page 388 Chapter 23 – Pre-programmed data Page 369 of 536 Table 6 Ten-slot expansion cabinet 1 Slot Number Card Number Card Type Available DNs NTMW05 2440 through 2463 11 & 12 NTMW06 2440 through 2455 NTMW44 Trunk NTMW05 2464 through 2487 NTMW06 2464 through 2479 NTMW44...
Page 389 Page 370 of 536 Chapter 23 – Pre-programmed data Table 7 Ten-slot expansion cabinet 2 Slot Number Card Number Card Type Available DNs NTMW05 2680 through 2703 21 & 22 NTMW06 2680 through 2695 NTMW44 Trunk NTMW05 2704 through 2727 NTMW06 2704 through 2719 NTMW44...
Page 390: Flexible Feature Codes
Chapter 23 – Pre-programmed data Page 371 of 536 Flexible Feature Codes Flexible Feature Code (FFC) is used in many administrative procedures. Table 8 lists the FFC prompts, their definition and code. Table 8 Flexible Feature Codes FFC Prompt Definition FFC Code ASRC Automatic Set Relocation...
Page 391: Sdi Ports
Page 372 of 536 Chapter 23 – Pre-programmed data SDI ports The minimum system port configuration is three SDI ports, all of which are on the NTMW01 SSC card. An additional SDI port is located on the Fiber Receiver card on systems equipped with an expansion cabinet.
Page 392: Telephone Tones
Chapter 23 – Pre-programmed data Page 373 of 536 Table 10 ESDI Settings Setting Code 4800 CLOK IADR RADR RXMT ORUR ABOR USER Telephone tones The telephone tones in North America are as follows: • Dial tone — A continuous tone. •...
Page 393: Trunks
Page 374 of 536 Chapter 23 – Pre-programmed data Trunks Trunk routes Table 11 shows pre-programmed trunk route information that you need on hand to activate and modify trunks. Table 11 Pre-programmed trunk route information Access Route Type Code Mode Interface 00 * 7100...
Page 394: Trunk Models
Chapter 23 – Pre-programmed data Page 375 of 536 Trunk models Table 12 lists trunk characteristics according to trunk type and model number. Note: All trunks are programmed as immediate start / supervision = yes, with the exception of trunks with an asterisk beside them (*). Trunks marked with an asterisk (*) are set for wink start / supervision = yes.
Page 395 Page 376 of 536 Chapter 23 – Pre-programmed data Table 12 Trunk model information Trunk Model Signaling Mode DIP or DTN BIMP and TIMP Type Number 3COM/900 - /600 - /600 3COM/600 (Wink Start Supv =Yes) 3COM/600 (Wink Start Supv =Yes) 3COM/900 (Wink Start Supv =Yes)
Page 396 Chapter 23 – Pre-programmed data Page 377 of 536 Table 12 Trunk model information Trunk Model Signaling Mode DIP or DTN BIMP and TIMP Type Number 3COM/900 (Wink Start Supv =Yes) 3COM/600 3COM/600 3COM/600 3COM/600 3COM/900 3COM/900 3COM/900 3COM/900 3COM/600 600/1200 3COM/600 3COM/600...
Page 397 Page 378 of 536 Chapter 23 – Pre-programmed data Table 12 Trunk model information Trunk Model Signaling Mode DIP or DTN BIMP and TIMP Type Number 3COM/900 - /600 - /600 - /600 3COM/600 3COM/600 3COM/600 3COM/600 3COM/900 3COM/900 3COM/900 3COM/900 —...
Page 398: Telephones
Chapter 23 – Pre-programmed data Page 379 of 536 Telephones Telephone Models Telephone Models are organized into the following groups according to their anticipated function: Administration telephones M2008 — “Administration (maintenance) telephone” on page 383 M2616 — “Administration (maintenance) telephone” on page 384 CAP telephones M2616 —...
Page 399 Page 380 of 536 Chapter 23 – Pre-programmed data M2006 — “General business telephone with message indication and speed call” on page 389 — “General business telephone with message indication and speed call, toll denied” on page 390 M2008 — “General business telephone with message indication” on page 391 —...
Page 400 Chapter 23 – Pre-programmed data Page 381 of 536 Table 13 Class of service options - analog telephones Prompt Meaning Toll Denied Hunting Allowed Last Number Redial Allowed Call Forward No Answer Allowed Pickup Allowed Ring Again Allowed Message Waiting Allowed Table 14 Class of Service options - digital telephones Prompt...
Page 401 Page 382 of 536 Chapter 23 – Pre-programmed data Table 15 Class of Service Options - ACD telephones Prompt Meaning Unrestricted Digit Display Observation of Supervisor Allowed Call Forward Busy Allowed Call Forward No Answer Allowed Agent CNDA Call Party Name Display Allowed Prime DN used for CLID CNIA Call Number Information Allowed...
Page 402: Administration Telephones
Chapter 23 – Pre-programmed data Page 383 of 536 Administration telephones M2008 telephone The following is a description of each model that can be assigned to M2008 telephones. M2008 model 99 • Intended use: — Administration (maintenance) telephone • Assigned Class of Service options: —...
Page 403 Page 384 of 536 Chapter 23 – Pre-programmed data M2616 telephone The following is a description of each model that can be assigned to M2616 telephones. M2616 model 99 • Intended use: — Administration (maintenance) telephone • Assigned Class of Service options: —...
Page 404: Central Answering Position (Cap) Telephones
Chapter 23 – Pre-programmed data Page 385 of 536 Central Answering Position (CAP) telephones The following is a description of each model that can be assigned to M2616 and M2216 telephones. M2616 and M2216 CAP telephone model 60 • Intended use: —...
Page 405 Page 386 of 536 Chapter 23 – Pre-programmed data M2616 and M2216 CAP telephone model 61 • Intended use: — General Business Multi-line Central Answering Position telephone • Assigned Class of Service options: — ADD/CNDA/HTA/IRA/NIA/OLA/FITA/ARHA/POA/LND • Key assignments — See Table 19 Table 19 M2616 and M2216 model 61 key assignments Key Number and...
Page 406 Chapter 23 – Pre-programmed data Page 387 of 536 Table 20 M2616 model 62 key assignments Key Number and Feature Feature Position Call Forward Program Ringing Number Message Waiting Pick-up Wake-up Auto Dial Class of Service Auto Dial Room Status Display Conference Transfer...
Page 407: General Business Telephones
Page 388 of 536 Chapter 23 – Pre-programmed data General business telephones 500- and 2500-type telephones The following is a description of each model that can be assigned to 500- (rotary dial) and 2500- (dial pad) type telephones. Note: When activating a 500-type telephone, a 2500-type telephone is required to define the features.
Page 408: General Business Telephone With Message Indication And Speed Call
Chapter 23 – Pre-programmed data Page 389 of 536 — MWA/UNR/C6A/CFXD/DTN/FNA/GPU/LNA/XFA/XRA/FBD/ 500- and 2500-type telephones model 26 • Type of telephone: — Courtesy telephone • Intended use: — House telephone • Assigned Class of Service options: — MNL/TLD M2006 telephone models The following is a description of each model that can be assigned to M2006 telephones.
Page 409: General Business Telephone With Message Indication And Speed Call, Toll Denied
Page 390 of 536 Chapter 23 – Pre-programmed data Table 21 M2006 model 22 key assignments Key Number and Position Feature Message Speed Call Pick-Up Forward Conference M2006 model 25 • Intended use: — General business telephone with message indication and speed call, toll denied •...
Page 410: General Business Set With Message Indication And Display
Chapter 23 – Pre-programmed data Page 391 of 536 M2008 telephone models The following is a description of each model that can be assigned to M2008 telephones. M2008 model 21 • Intended use: — General business telephone with message indication •...
Page 411 Page 392 of 536 Chapter 23 – Pre-programmed data Table 24 M2008 model 23 key assignments Key Number and Position Feature Program Message Transfer Ring Again Pick-Up Forward Conference 553-3121-210 Standard 3.0 January 1999...
Page 412: Two-Line General Business Telephone With Message Indication And Display
Chapter 23 – Pre-programmed data Page 393 of 536 M2008 model 27 • Intended use: — Two-line general business telephone with message indication and display • Assigned Class of Service options: — FNA/GPUA/LNA/MWA/ADD/FBD • Key assignments — See Table 25 Table 25 M2008 model 27 key assignments Key Number and Position...
Page 413: Secretary Telephone With Display And Message Indication
Page 394 of 536 Chapter 23 – Pre-programmed data Table 26 M2008 model 33 key assignments Key Number and Position Feature Program Message Voice Call Speed Call (personnel: 20) Forward Conference M2616 telephone models The following is a description of each model that can be assigned to M2616 telephones.
Page 414 Chapter 23 – Pre-programmed data Page 395 of 536 Table 27 M2616 model 21 key assignments Key Number and Feature Feature Position Auto Dial Program Auto Dial Message Auto Dial Ring Again Auto Dial Speed Call (personnel: 20) Auto Dial Forward Auto Dial Conference...
Page 415: Advanced Business Telephone With Message Indication And Display
Page 396 of 536 Chapter 23 – Pre-programmed data M2616 model 25 • Intended use: — Advanced business telephone with message indication and display • Assigned Class of Service options: — LNA/FNA/GPUA/MWA/ADD/HFA/FBD • Key assignments — See Table 28 Table 28 M2616 model 25 key layout Key Number and Feature...
Page 416 Chapter 23 – Pre-programmed data Page 397 of 536 Table 29 M2616 model 33 key assignments Key Number and Feature Feature Position Handsfree Program Auto Dial Message Auto Dial Ring Again Auto Dial Pick-Up Auto Dial Forward Voice Call Conference Transfer Speed Call (personnel: 20)
Page 417: Acd Agent With Display
Page 398 of 536 Chapter 23 – Pre-programmed data M2216 telephone models The following is a description of each model that can be assigned to M2216 telephones. M2216 model 20 • Intended use: ACD agent with display • Assigned Class of Service options: —...
Page 418 Chapter 23 – Pre-programmed data Page 399 of 536 — See Table 29 Table 31 M2216 model 30 key assignments Key Number and Feature Feature Position Auto Dial Program Auto Dial Transfer Auto Dial Speed Call Auto Dial Forward Auto Dial Conference Display Agents Make Set Busy...
Page 419 Page 400 of 536 Chapter 23 – Pre-programmed data 553-3121-210 Standard 3.0 January 1999...
Page 420: Chapter 24 - Changing Pre-Programmed Data
Chapter 24 – Changing pre-programmed data Introduction The pre-programmed data on the Meridian 1 Option 11C Compact system provides an effective starting point for programming the system’s telephone and trunking information. This chapter describes how to change the default numbering plan. It may be...
Page 421: Changing The Default Numbering Plan
Page 402 of 536 Chapter 24 – Changing pre-programmed data Changing the default numbering plan Extensions assigned differ from the default numbering plan Compare the first digits assigned to this system with the default numbering plan as shown in the Table 2, “Default numbering plan—First digit,”...
Page 422: Changing The Assignment Of The First Dn
Chapter 24 – Changing pre-programmed data Page 403 of 536 Select “2 NUMBERING PLAN” by entering the number “2”. The character display reads FIRST NUMBER (XXXX)? To create a new first number, enter the digits of the new first number and press the pound key.
Page 423 Page 404 of 536 Chapter 24 – Changing pre-programmed data • To assign DN 2200 to card 8 unit 0, define the First DN as 2032. The resulting DN to TN assignments are shown in Tables 50 and 51. • To assign DN 2200 to card 9 unit 0, define the First DN as 2008.
Page 424 Chapter 24 – Changing pre-programmed data Page 405 of 536 Table 36 Main cabinet DN assignments — DN 2200 on Card 1 Unit 0 (default assignment) Card Unit Directory Number (DN) Assign 2200 as First DN (Default) 2201 2202 2203 2204 2205 2206...
Page 425 Page 406 of 536 Chapter 24 – Changing pre-programmed data Table 37 Expansion cabinet DN assignments — DN 2200 on Card 1 Unit 0 Card Unit Default Directory Number (DN) 2440 2441 2442 2443 2444 2445 2446 2447 0 - 7 2448 2449 2450...
Page 426 Chapter 24 – Changing pre-programmed data Page 407 of 536 Table 38 Main cabinet DN assignments — DN 2200 on Card 2 Unit 0 Card Unit Directory Number (DN) Assign 2176 as First DN 2201 2202 2203 0 - 3 2200 2224 2225...
Page 427 Page 408 of 536 Chapter 24 – Changing pre-programmed data Table 39 Expansion cabinet DN assignments — DN 2200 on Card 2 Unit 0 Card Unit Directory Number (DN) 2416 2417 2418 2419 2420 2421 2422 2423 0 - 7 2424 2425 2426...
Page 428 Chapter 24 – Changing pre-programmed data Page 409 of 536 Table 40 Main cabinet DN assignments — DN 2200 on Card 3 Unit 0 Card Unit Directory Number (DN) Assign 2152 as First DN 2201 2202 2203 2204 2205 2206 2207 0 - 7 2200...
Page 429 Page 410 of 536 Chapter 24 – Changing pre-programmed data Table 41 Expansion cabinet DN assignments — DN 2200 on Card 3 Unit 0 Card Unit Default Directory Number (DN) 2416 2417 2418 2419 2420 2421 2422 2423 0 - 7 2424 2425 2426...
Page 430 Chapter 24 – Changing pre-programmed data Page 411 of 536 Table 42 Main cabinet DN assignments — DN 2200 on Card 4 Unit 0 Card Unit Directory Number (DN) Assign 2128 as First DN 2201 2202 2203 0 - 3 2200 2224 2225...
Page 431 Page 412 of 536 Chapter 24 – Changing pre-programmed data Table 43 Expansion cabinet DN assignments — DN 2200 on Card 4 Unit 0 Card Unit Default Directory Number (DN) 2368 2369 2370 2371 2372 2373 2374 2375 0 - 7 2376 2377 2378...
Page 432 Chapter 24 – Changing pre-programmed data Page 413 of 536 Table 44 Main cabinet DN assignments — DN 2200 on Card 5 Unit 0 Card Unit Directory Number (DN) Assign 2104 as First DN 2201 2202 2203 2204 2205 2206 2207 0 - 7 2200...
Page 433 Page 414 of 536 Chapter 24 – Changing pre-programmed data Table 45 Expansion cabinet DN assignments — DN 2200 on Card 5 Unit 0 Card Unit Default Directory Number (DN) 2344 2345 2346 2347 2348 2349 2350 2351 0 - 7 2352 2353 2354...
Page 434 Chapter 24 – Changing pre-programmed data Page 415 of 536 Table 46 Main cabinet DN assignments — DN 2200 on Card 6 Unit 0 Card Unit Directory Number (DN) Assign 2080 as First DN 2201 2202 2203 0 - 3 2200 2224 2225...
Page 435 Page 416 of 536 Chapter 24 – Changing pre-programmed data Table 47 Expansion cabinet DN assignments — DN 2200 on Card 6 Unit 0 Card Unit Default Directory Number (DN) 2320 2321 2322 2323 2324 2325 2326 2327 0 - 7 2328 2329 2330...
Page 436 Chapter 24 – Changing pre-programmed data Page 417 of 536 Table 48 Main cabinet DN assignments — DN 2200 on Card 7 Unit 0 Card Unit Directory Number (DN) Assign 2056 as First DN 2201 2202 2203 2204 2205 2206 2207 0 - 7 2200...
Page 437 Page 418 of 536 Chapter 24 – Changing pre-programmed data Table 49 Expansion cabinet DN assignments — DN 2200 on Card 7 Unit 0 Card Unit Default Directory Number (DN) 2296 2297 2298 2299 2300 2301 2302 2303 0 - 7 2304 2305 2306...
Page 438 Chapter 24 – Changing pre-programmed data Page 419 of 536 Table 50 Main cabinet DN assignments — DN 2200 on Card 8 Unit 0 Card Unit Directory Number (DN) Assign 2032 as First DN 2201 2202 2203 2204 2205 2206 2207 0 - 7 2200...
Page 439 Page 420 of 536 Chapter 24 – Changing pre-programmed data Table 51 Expansion cabinet DN assignments — DN 2200 on Card 8 Unit 0 Card Unit Default Directory Number (DN) 2272 2273 2274 2275 2276 2277 2278 2279 0 - 7 2280 2281 2282...
Page 440 Chapter 24 – Changing pre-programmed data Page 421 of 536 Table 52 Main cabinet DN assignments — DN 2200 on Card 9 Unit 0 Card Unit Directory Number (DN) Assign 2008 as First DN 2201 2202 2203 2204 2205 2206 2207 0 - 7 2200...
Page 441 Page 422 of 536 Chapter 24 – Changing pre-programmed data Table 53 Expansion cabinet DN assignments — DN 2200 on Card 9 Unit 0 Card Unit Default Directory Number (DN) 2248 2249 2250 2251 2252 2253 2254 2255 0 - 7 2256 2257 2258...
Page 442: Removing Numbering Plan Interferences
Chapter 24 – Changing pre-programmed data Page 423 of 536 Removing numbering plan interferences Interference with ACD queues The system has pre-programmed ACD queues for Meridian Mail, the Central Answering Position, and general purpose ACD. (Pre-programmed ACD queues are listed in “Chapter 23 –...
Page 443: Interference With Sdi Ports
Page 424 of 536 Chapter 24 – Changing pre-programmed data Interference with SDI ports Five SDI/ESDI ports are pre-programmed. Ports 8 and 9 are associated with the Meridian Mail option, and ports 0, 1 and 2 are associated with the Small System Controller (SSC) card.
Page 444: Changing Or Removing The Pre-Programmed Night Number
Chapter 24 – Changing pre-programmed data Page 425 of 536 Changing or removing the pre-programmed night number The default value of the night number is listed in “Chapter 23 – Pre-programmed data” on page 363. To change or remove the night number, use LD 15. LD 15 CHG = Change TYPE...
Page 445: Interference With Flexible Feature Codes
Page 426 of 536 Chapter 24 – Changing pre-programmed data Interference with Flexible Feature Codes If the pre-programmed Flexible Feature Codes interfere with the programming required for the Option 11C Compact system, use LD 57 to remove the data from the system. (Default FFCs are listed in“Chapter 23 –...
Page 446: Creating, Changing, And Removing Telephone Models
Chapter 24 – Changing pre-programmed data Page 427 of 536 To remove all access codes, type in the following commands: Action request TYPE FFC = Flexible feature codes CUST 0-31 Customer Number FFCT YES,(NO) FFC Confirmation tone Remove all access codes CODE <CR>...
Page 447: Creating Analog Telephone Models
Page 428 of 536 Chapter 24 – Changing pre-programmed data Creating analog telephone models The following information must be entered in LD 10 in order to create an analogue (500/2500- type) telephone model: LD 10 TYPE 500 M MODL “YYY” = the model number of the telephone that you are creating Enter responses to the remaining prompts in order to complete the new model.
Page 448: Creating Digital Telephone Models
Chapter 24 – Changing pre-programmed data Page 429 of 536 Creating digital telephone models When creating telephone models for digital telephones, key 0 must be programmed with a function that can act as a prime extension number or its equivalent. This includes telephones that are programmed to have Single Call Ringing (SCR), Multiple Call Ringing (MCR), Single Call Non-Ringing (SCN), Multiple Call Non-Ringing (MCN), and Automatic Call Distribution (ACD).
Page 449: Printing Model Information
Page 430 of 536 Chapter 24 – Changing pre-programmed data For more information about LD 11 and its associated prompts and commands, refer to the Option 11C Compact Software guides that are shipped with the system. Printing model information To print information about telephone models, use LD 20. Analog telephones LD 20 TYPE...
Page 450: Removing Telephone Models
Chapter 24 – Changing pre-programmed data Page 431 of 536 Removing telephone models Use LD 10 to remove analog telephone models and LD 11 to remove digital telephone models. Respond as follows to the prompts in either overlay: LD 10 or LD 11 TYPE XXXX M “XXXX”...
Page 451: Modifying Trunk Models
Page 432 of 536 Chapter 24 – Changing pre-programmed data XTRK XUT, XEM, XCOT, This prompt only appears XDID defining the first model in a group. Each group consists of 16 consecutive model definitions. (Refer to the group boundaries listed below.) Once the first model in a group is defined, the remaining model numbers in the group(s) are assumed to...
Page 452: Removing Trunk Models
Chapter 24 – Changing pre-programmed data Page 433 of 536 Removing trunk models To remove a trunk model from the system, load LD 14 and respond to the prompts as follows: LD 14 TYPE XXX M “XXX” = the trunk type of the model that you are removing (Examples: COT, TIE, DID, FEX, WAT, etc.) CUST...
Page 453: Changing A Route Access Code
Page 434 of 536 Chapter 24 – Changing pre-programmed data Changing a route access code Procedure 82 describes how to change a route access code. Procedure 82 Lift the handset of the administration telephone. Enter the administration Flexible Feature Code to access the administration menu.
Page 454 Chapter 24 – Changing pre-programmed data Page 435 of 536 Enter the new access code and press the pound key. The display shows “CODE CHANGED”. After a delay of approximately 4 seconds special dial tone is heard and the sequence is repeated when the prompt “ROUTE ACCESS?”...
Page 455 Page 436 of 536 Chapter 24 – Changing pre-programmed data 553-3121-210 Standard 3.0 January 1999...
Page 456: Chapter 25 - Fault Locating And Clearing
Page 437 of 536 Chapter 25 — Fault locating and clearing This chapter contains fault clearing information for Meridian 1 Option 11C Compact. To clear faults, you should have a basic knowledge of Option 11C Compact system operation and maintenance.
Page 457: Fiber Cable
The connectors must be kept clean. WARNING The fiber optic interface product used in Meridian 1 Option 11C Compact is considered harmless. However, as a precaution do not view the optical port or the end of fiber optic cable. Under certain...
Page 458: Communicating With The System
Chapter 25 — Fault locating and clearing Page 439 of 536 • Unpack or handle circuit cards away from electric motors, transformers, or similar machinery. • Store circuit cards in protective packing. Do not stack cards on top of each other unless they are packaged. •...
Page 459 Page 440 of 536 Chapter 25 — Fault locating and clearing System messages are codes with a mnemonic and number. Some messages contain additional information indicating the location of the fault, such as BSD090 MAIN. The mnemonic identifies a software program or a type of message.
Page 460: Hardware Maintenance Tools
Chapter 25 — Fault locating and clearing Page 441 of 536 An alternate connection option for either local or remote access is to connect to the system using Ethernet in the main cabinet. Maintenance telephone A telephone functions as a maintenance telephone when the class-of-service is defined as MTA (maintenance allowed) in LD 11 or the telephone is assigned as a Model 99.
Page 461: Circuit Card Features
Page 442 of 536 Chapter 25 — Fault locating and clearing Circuit card features Circuit card features include: • self-tests • LED indicators Self-tests A self-test checks to see that a circuit card is working correctly. Many cards perform a self-test on power-up. The software commands Disable and Enable forces a card to self-test.
Page 462 Chapter 25 — Fault locating and clearing Page 443 of 536 NTMW01 SSC card Faceplate LEDs The NTMW01 SSC (Small System Controller) card has two faceplate LEDs. The top LED indicates the status of the . The middle and SSC circuit card bottom LEDs indicate the status of the NTDK22 Fiber Daughter Board.
Page 463 Page 444 of 536 Chapter 25 — Fault locating and clearing NTMW10 Fbr Rcvr card Faceplate LEDs The NTMW10 Fbr Rcvr card has three faceplate LEDs. The top LED indicates the status of the card. The middle LED indicates the status of the Serial Data Interface (SDI) port.
Page 464: Initialize Button
Chapter 25 — Fault locating and clearing Page 445 of 536 Initialize button Pressing the manual initialize button starts the Initialize Program which clears common equipment faults then rebuilds call-dependent data and generates system messages indicating the status of the system. This process is called an initialization (or INI).
Page 465 Page 446 of 536 Chapter 25 — Fault locating and clearing Table 57 Causes of major and minor alarms Alarm Cause Major CPU or control bus failure Software daughterboard failure when attempting to load the system System power faults Minor Conference failure Digitone receiver failure Memory failure...
Page 466 Chapter 25 — Fault locating and clearing Page 447 of 536 • In the Main cabinet — When the NTMW07 card is in slot 1/2 TN 01 03 connects to TN 02 03 (Trunk on Card 01 Unit 03 connects to the telephone on Card 02 Unitþ03) —...
Page 467: Software Maintenance Tools
Page 448 of 536 Chapter 25 — Fault locating and clearing Software maintenance tools Software maintenance tools help identify and clear faults, and provide self-checking capabilities. Software maintenance tools are divided into the following categories: • Diagnostic programs monitor a variety of operations, detect faults, and initiate corrective action during normal call processing.
Page 468 Chapter 25 — Fault locating and clearing Page 449 of 536 You can activate an initialization by pressing the manual initialize (Man Int) button on the NTMW01 SSC card. An initialization occurs automatically after the System Loader program runs, when a software or firmware fault is detected, and when a common equipment hardware fault is detected.
Page 469 Page 450 of 536 Chapter 25 — Fault locating and clearing Table 58 Programs used in Midnight and Background Routines Program number Program function LD 30 Network and Signaling Diagnostic LD 34 Tone and Digit Switch and Digitone Receiver LD 36 Trunk Diagnostic 1 LD 38 Conference Circuit Diagnostic...
Page 470: History File
Chapter 25 — Fault locating and clearing Page 451 of 536 A failure on a trunk may keep the trunk from detecting incoming calls. The threshold mechanism cannot detect such a failure, so this program also records how many days it has been since each trunk received an incoming call.
Page 471: End User Reports
Page 452 of 536 Chapter 25 — Fault locating and clearing The contents of the History File are erased during a sysload or if you change the length of the History File. However, the contents survive an initialization. You can change the length of the History File with the prompt HIST in the Configuration Record (LD 17).
Page 472 Chapter 25 — Fault locating and clearing Page 453 of 536 Table 59 User report indications User report Type of fault Major alarm reported by attendant Power No ring on 500/2500-type telephones Major alarm reported by attendant Common equipment Minor alarm reported by attendant Common equipment Users cannot transfer or conference Users cannot dial out on 500/2500-type...
Page 473: Technical Assistance Service
Technical assistance service Nortel Technical Assistance Centers To help customers obtain maximum benefit, reliability, and satisfaction from their Meridian 1 Option 11C Compact, Nortel provides technical assistance in resolving system problems. This service is provided through the centers listed in Table 60.
Page 474 Page 455 of 536 Except as excluded by the provisions of warranty or other agreements with Nortel, a fee for technical assistance may be charged, provided at rates established by Nortel. Information on rates and conditions for services are available through Nortel sales representatives.
Page 475 Page 456 of 536 Chapter 25 — Fault locating and clearing Table 62 Technical services non-emergency classifications Class Degree of failure Symptoms Failure which affects service Software or hardware trouble directly and continuously affecting user's service or customer's ability to collect revenue Problem that will seriously affect service at in-service or cut-over date Intermittent failure which...
Page 476: Requesting Assistance
Chapter 25 — Fault locating and clearing Page 457 of 536 Requesting assistance Collect the information listed in Table 63 before calling for service. Table 63 Checklist for service requests Name of person requesting service ____________________________________ Company represented ____________________________________ Telephone number ____________________________________ System type/identification ____________________________________...
Page 477: How To Clear Faults
Page 458 of 536 Chapter 25 — Fault locating and clearing How to clear faults Fault clearing process When a fault must be cleared in the Option 11C Compact, follow these steps: • Observe and record all fault indicators. • System messages, visual fault indicators and user reports identify many problems.
Page 478: How To Clear Faults
Chapter 25 — Fault locating and clearing Page 459 of 536 How to clear faults To clear faults in the Option 11C Compact system, follow the steps below: Classify the fault by the indicators present (see the section “Fault indicators” on page 460.
Page 479: Fault Indicators
Page 460 of 536 Chapter 25 — Fault locating and clearing Fault indicators When there is a fault in the system, you may be notified by any combination of the following indicators: • system messages • visual fault indicators • user reports Each type of indicator is described below.
Page 480 Chapter 25 — Fault locating and clearing Page 461 of 536 Table 64 System message fault indicators and related fault types System messages Type of fault BSD90 messages Power CCED messages Common Equipment CED messages CIOD messages HWR messages INI001, 002, 004, 005, 007 IOD006, 007, 060, 061, 291—297 NWS030, 102, 103, 142 SYS messages...
Page 481: Visual Fault Indicators
Page 462 of 536 Chapter 25 — Fault locating and clearing Visual fault indicators There are visual indicators that can help identify faults. These indicators include: • A major alarm display: indicates a possible power, or Common Equipment, or Network fault •...
Page 482: User Reports
Chapter 25 — Fault locating and clearing Page 463 of 536 User reports Many faults reported by users, such as a damaged telephone or data set, are obvious and can be fixed by replacing the damaged equipment. Some faults are less obvious and may be caused by other equipment, such as a defective Peripheral Equipment circuit card.
Page 483: Accessing The System
Page 464 of 536 Chapter 25 — Fault locating and clearing Accessing the system When replacing equipment, you send maintenance commands to the system software to disable faulty equipment and to software enable and test newly installed equipment. You send maintenance commands to the system through the system terminal or the maintenance telephone.
Page 484 Chapter 25 — Fault locating and clearing Page 465 of 536 Procedure 83 Accessing the system from a system terminal Press the return key. • If the response is OVL111 nn IDLE or OVL111 nn BKGD you are ready to log into the system. Go to Step 2. •...
Page 485: Access Through The Maintenance Telephone
Page 466 of 536 Chapter 25 — Fault locating and clearing Access through the maintenance telephone A telephone functions as a maintenance telephone when you define the class-of-service as MTA (maintenance telephone allowed) in the Telephones program (LD 11). A maintenance telephone allows you to send commands to the system, but you can only use a subset of the commands that can be entered from a system terminal.
Page 486 Chapter 25 — Fault locating and clearing Page 467 of 536 Table 67 Translation from keyboard to dial pad Keyboard Dial Pad Space or # Return Note: There is no equivalent for Q or Z on a dial pad. Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide...
Page 487 Page 468 of 536 Chapter 25 — Fault locating and clearing Procedure 84 Accessing the maintenance telephone Press the prime DN key. Place the telephone in maintenance mode by entering xxxx91 “xxxx” represents the customer Special Prefix (SPRE) number. It is defined in the Customer Data Block and can be printed using LD 21.
Page 488: Clearing Power Faults
Chapter 25 — Fault locating and clearing Page 469 of 536 Clearing power faults Power faults The various electrical voltages required to power the system, including ringing voltages for Analog 500- and 2500-type telephones and to light message waiting lamps on 2500-type telephones, are provided by a power supply located in each cabinet.
Page 489 Page 470 of 536 Chapter 25 — Fault locating and clearing You must clear power faults before you try to clear other types of faults in the system. You must clear power faults in the main cabinet before clearing power faults in an expansion cabinet. If the fault is not cleared after you have gone through each possible cause, check the most recent fault indications.
Page 490: Symptom
Chapter 25 — Fault locating and clearing Page 471 of 536 Symptom: Main circuit breaker off and all LEDs off All the LEDs in the system are off and the circuit breaker on the power supply in the cabinet is tripped. Use this procedure to clear the problem. High room temperature or a power surge can shut down the system.
Page 491 Page 472 of 536 Chapter 25 — Fault locating and clearing Figure 56 Location of top cover fasteners Two fasteners securing top Two fasteners securing top cover to cabinet cover to cabinet Figure 57 View of fan from rear of cabinet (cover removed) 553-3121-210 Standard 3.0 January 1999...
Page 492: Symptom
Chapter 25 — Fault locating and clearing Page 473 of 536 Symptom: Circuit breaker on the power supply in the cabinet is on but all LEDs in the cabinet are off All the LEDs in the cabinet are off but the circuit breaker on the Power Supply Unit in the cabinet is not tripped.
Page 493: Clearing Common Equipment Faults
Page 474 of 536 Chapter 25 — Fault locating and clearing Clearing Common Equipment faults Common Equipment faults Common Equipment (CE) functions perform system control and switching. Common Equipment, located on the NTMW01 SSC card, can include: • CPU: Comprised of two processors. The main processor handles call processing, serial ports, and network traffic.
Page 494 Chapter 25 — Fault locating and clearing Page 475 of 536 If the fault is not cleared after you have gone through each possible cause, check the most recent fault indications. Also check “How to clear faults” on page 458 to see if another type of fault is indicated.
Page 495: Symptom
Page 476 of 536 Chapter 25 — Fault locating and clearing Symptom: Call processing stopped on the entire system Call processing has stopped. Look up all system messages in the Option 11C Compact Software Guide and follow the instructions given. If the fault does not clear, use this procedure.
Page 496: Fault Indicated On The Ntmw01 Ssc Card, Or Memory
Chapter 25 — Fault locating and clearing Page 477 of 536 Possible cause Action Defective NTMW01 Replace the NTMW01 SSC circuit card with the original Daughter SSC card Boards installed on it. If the system does not recover, go to the next possible cause. Defective NTDK22 Unseat the NTMW01 SSC circuit card and replace the Fiber Fiber Daughter Board...
Page 497 Page 478 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Improperly installed Power down the system, remove the NTMW01 SSC card. NTDK21 or NTDK81 Unseat the Software Daughter Board and then reseat it. Software Daughter Reinsert the NTMW01 SSC card. Board Power up the system.
Page 498: Fault Indicated On The Tone And Digit Switch
Chapter 25 — Fault locating and clearing Page 479 of 536 Symptom: Fault indicated on the Tone and Digit Switch The red LED is lit on the CPU circuit card, or a Tone and Digit Switch fault is indicated. Look up all system messages in the Option 11C Compact Software Guide and follow the instructions given.
Page 499: Fault Indicated When Trying To Perform A Data Dump
Page 480 of 536 Chapter 25 — Fault locating and clearing Symptom: Fault indicated when trying to perform a data dump You are able to log onto the system but you get an error message when trying to perform a data dump. Possible cause Action Corrupted Software...
Page 500: Clearing Network Faults
Chapter 25 — Fault locating and clearing Page 481 of 536 Clearing Network faults Network faults Network functions in the Option 11C Compact are an integral part of the NTMW01 SSC card. It provides speech path switching and transmit and receive signaling messages from the CPU.
Page 501 Page 482 of 536 Chapter 25 — Fault locating and clearing Table 71 Network fault indicators Indicator Possible indications System messages CNF messages DTA, DTC, DTI messages ERR020, 120, 4060 INI003, 008—012 NWS101, 141, 201—204, 301, 401 OVD021, 022, 023, 031 SYS messages TDS messages Visual indicators...
Page 502: Symptom
Chapter 25 — Fault locating and clearing Page 483 of 536 Symptom: Disabled card indicated by OVD message An overload (OVD) message indicates a card disabled. All terminal connections on the card are disabled. Test the card by entering: LD 30 TEST If the card tests “OK”...
Page 503 Page 484 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective cable Isolate the feeder cable from the system. Defective PE circuit Unseat the PE circuit card. Enable and test the card by entering card LD 30 TEST If you receive an OVD message after a few minutes, go to the next possible cause.
Page 504 Chapter 25 — Fault locating and clearing Page 485 of 536 Possible cause Action If the fault remains replace the Fiber Daughter Board NTDK22 Fiber Daughter Board on the NTMW01 SSC card. Note: Reuse the Software Daughter Board and the other Fiber Daughter Board, if equipped, attached to the original SSC card.
Page 505 Page 486 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective NTMW01 Install a new NTMW01 SSC card. SSC card Note: Reuse the daughter boards attached to the original NTMW01 SSC card . Call processing on the entire system is interrupted while is being replaced.
Page 506: Symptom
Chapter 25 — Fault locating and clearing Page 487 of 536 Symptom: Card disabled without OVD message There is a system message indicating one or more cards are defective or disabled, but there is no overload (OVD) message indicating disabled equipment.
Page 507 Page 488 of 536 Chapter 25 — Fault locating and clearing Possible cause Action PE card circuitry Disable card, reseat card and enable the card. latched If the fault persists, go to the next possible cause. Defective PE circuit Replace the PE circuit card. card Enable and test the card by entering LD 30...
Page 508 Chapter 25 — Fault locating and clearing Page 489 of 536 Possible cause Action Defective NTMW10 Fbr Replace the NTMW10 Fbr Rcvr. Rcvr (Fiber Receiver) Note: Call processing for the Expansion cabinet is interrupted card if affected card is while the Fbr Rcvr card is being replaced.
Page 509 Page 490 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective NTDK22 Replace the Fiber Daughter Board on the NTMW01 SSC card. Fiber Daughter Board if Note: Reuse the Software Daughter Board attached to the original affected card is in SSC card.
Page 510 Chapter 25 — Fault locating and clearing Page 491 of 536 Possible cause Action Defective NTMW01 Install a new NTMW01 SSC card. Note: Reuse the daughter board attached to the original SSC card Call processing on the entire system is interrupted while the is being replaced.
Page 511: Problems With Transferring, Placing Conference Calls, Or Music-On-Hold
Page 492 of 536 Chapter 25 — Fault locating and clearing Symptom: Problems with transferring, placing conference calls, or Music-on-Hold Several users cannot transfer or place conference calls, or calls do not receive Music-on-Hold. A circuit card that provides conference capability may be disabled.
Page 512 Chapter 25 — Fault locating and clearing Page 493 of 536 Possible cause Action Defective NTDK22 If a fault is indicated on conference loop 31, replace the Fiber Fiber Daughter Board Daughter Board. Note: Call processing on the entire system is interrupted while the is unseated.
Page 513: Problems Placing Calls On 2500-Type Telephones And Some Trunks
Page 494 of 536 Chapter 25 — Fault locating and clearing Symptom: Problems placing calls on 2500-type telephones and some trunks Several users of 2500-type telephones report trouble placing calls. Other users may report trouble dialing on certain trunks. A Digitone Receiver may be disabled.
Page 514: Clearing Peripheral Equipment Faults
Chapter 25 — Fault locating and clearing Page 495 of 536 Clearing Peripheral Equipment faults Peripheral Equipment faults Peripheral Equipment (PE) provides the interface between Network switching and terminal equipment (such as trunks, telephones, data sets, and attendant consoles). Peripheral Equipment faults can disable network and terminal equipment.
Page 515 Page 496 of 536 Chapter 25 — Fault locating and clearing Table 73 Peripheral Equipment fault indicators Indicator Possible indications Sample system BSD655 FIBER 1 LINK DOWN messages ERR4062 NWS301, 401, 501 OVD001—010, 024 Visual indicators Red LEDs lit on circuit cards User reports Trouble with calls on attendant console Trouble with calls on telephones...
Page 516: Symptom
Chapter 25 — Fault locating and clearing Page 497 of 536 Symptom: Disabled Peripheral Equipment circuit card A Peripheral Equipment (PE) circuit card is disabled, the red LED the PE circuit card is lit, or two or more units on a circuit card are disabled. There is a system message indicating the circuit card or units on it are disabled.
Page 517 Page 498 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective PE circuit Replace the affected circuit card. card Enable the circuit card by entering LD 32 ENLC c (“c” represents the card number) Test the card by entering LD 30 UNTT c (“c”...
Page 518 Chapter 25 — Fault locating and clearing Page 499 of 536 Possible cause Action Defective NTDK22 Replace the Fiber Expansion Daughter Board on the NTMW01 Fiber Expansion SSC card. Daughter Board if Note: Call processing for the entire system is interrupted while the affected card is in SSC circuit card is unseated.
Page 519: Symptom
Page 500 of 536 Chapter 25 — Fault locating and clearing Symptom: More than one Peripheral Equipment circuit card disabled More than one Peripheral Equipment circuit card, or two or more units on different circuit cards, are disabled in the same cabinet. There is a system message indicating the circuit cards or units on the circuit cards are disabled.
Page 520 Chapter 25 — Fault locating and clearing Page 501 of 536 Possible cause Action If the PE circuit Note: Call processing for the Expansion cabinet is interrupted while the card is in an is being replaced. Fbr Rcvr card expansion cabinet, the fiber optic Disable the Expansion cabinet by entering: cable may be...
Page 521 Page 502 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Fiber link problems Replace the Fbr Rcvr (Fiber Receiver) card or Fiber Expansion Daughter Board especially if BSD655 messages have been output indicating there is a problem. Defective PE Replace the affected circuit cards.
Page 522: Clearing Trunk Faults
Chapter 25 — Fault locating and clearing Page 503 of 536 Clearing trunk faults Trunk faults Trunk circuit cards provide the interface between the system and Central Office (CO) trunks, or between PBXs. The maintenance telephone can be used to test trunks. The Universal Trunk card provides four trunk units, each of which can be connected to a trunk configured to operate as one of the following: •...
Page 523 Page 504 of 536 Chapter 25 — Fault locating and clearing After the fault is corrected, go to “Final maintenance procedure” on page 534 to completely restore normal operation. Table 74 Trunk fault indicators Indicator Possible indications System messages ERR090, 220, 270 OVD001—010 TRK messages Visual indicators...
Page 524: Symptom
Chapter 25 — Fault locating and clearing Page 505 of 536 Symptom: Trunk cannot make or receive calls (OVD message received) You cannot make or receive calls over a trunk and an overload (OVD) system message is received. The message indicates only this trunk has been disabled. Look up all system messages in the Option 11C Compact software guide and follow the instructions given.
Page 525 Page 506 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective trunk circuit Hardware disable then re-enable the circuit card to initiate a card self-test. If the test fails, replace the circuit card. If the test passes, follow the procedure below.
Page 526 Chapter 25 — Fault locating and clearing Page 507 of 536 Possible cause Action Defective trunk Make sure the CO equipment or other trunk equipment is not equipment defective. If there is no problem with this equipment, go to the next possible cause.
Page 527: Symptom
Page 508 of 536 Chapter 25 — Fault locating and clearing Symptom: Trunk cannot make or receive calls (no OVD message) You cannot make or receive calls over a trunk, but there is no overload (OVD) or other system message showing the TN for this trunk is defective or has been disabled.
Page 528 Chapter 25 — Fault locating and clearing Page 509 of 536 Possible cause Action Defective trunk Make sure the CO equipment or other trunk equipment is not equipment defective. If there is no problem with this equipment, go to the next possible cause.
Page 529: Clearing Attendant Console Faults
Page 510 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective NTMW01 SSC Use the attendant console Barge-in to seize trunks and audibly card test for dial tone and outpulsing, or use a maintenance telephone and enter LD 36 TRK c u (“c u”...
Page 530: Fault Clearing Procedures
Chapter 25 — Fault locating and clearing Page 511 of 536 Use the following software programs to isolate attendant console faults: • LD 31 to test sets and consoles • LD 30 to perform signaling and continuity tests Fault clearing procedures Table 75 lists common attendant console fault indications.
Page 531: Symptom
Page 512 of 536 Chapter 25 — Fault locating and clearing Symptom: Console cannot make or receive calls (OVD message received) The attendant console cannot make or receive calls. There is an OVD message indicating a TN for the attendant console has been disabled. Look up all system messages in the Option 11C Compact software guide and follow the instructions given.
Page 532 Chapter 25 — Fault locating and clearing Page 513 of 536 Possible cause Action PE card circuitry Disable card, reseat card and enable the card latched If the fault persists, go to the next possible cause. Defective PE circuit Software disable the TN indicated by the OVD message by entering card LD 32 DISU c u...
Page 533: Symptom
Page 514 of 536 Chapter 25 — Fault locating and clearing Symptom: Console cannot make or receive calls (no OVD message) The attendant console cannot make or receive calls. There is no OVD message. There may be other system messages indicating the TN for this console is defective or has been disabled.
Page 534: Symptom
Chapter 25 — Fault locating and clearing Page 515 of 536 Symptom: Indicator or digit display not functioning properly The attendant console operates, but some LCD indicators or digit displays are not functioning properly. Look up all system messages in the Option 11C Compact software guide and follow the instructions given.
Page 535: Symptom
Page 516 of 536 Chapter 25 — Fault locating and clearing Symptom: Operator cannot hear or be heard properly The attendant console operates, but the user cannot hear or be heard properly. Look up all system messages in the Option 11C Compact software guide and follow the instructions given.
Page 536: Clearing Telephone Faults
Chapter 25 — Fault locating and clearing Page 517 of 536 Possible cause Action Defective wiring to Make sure wiring is properly connected and wires are not console interchanged, crossed, or grounded Check the wiring between the console and the cross-connect terminal Check the wiring between the PE shelf and the cross-connect terminal...
Page 537: Fault Clearing Procedures
Page 518 of 536 Chapter 25 — Fault locating and clearing Fault clearing procedures Table 76 lists common telephone fault indications. To clear faults, select the symptom listed in this section that most resembles the fault indications and go through the procedure for clearing each possible cause until the fault is fixed.
Page 538: Symptom
Chapter 25 — Fault locating and clearing Page 519 of 536 Symptom: Telephone cannot make or receive calls (OVD message received) The telephone cannot make or receive calls. There is an OVD message indicating the TN for only this telephone has been disabled. Look up all system messages in the Option 11C Compact software guide and follow the instructions given.
Page 539 Page 520 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective PE circuit Software disable the TN indicated by the OVD message by entering card LD 32 DISU c u (“c u” represent card and unit number) Disconnect the wiring between the PE circuit card and the cross-connect terminal.
Page 540: Symptom
Chapter 25 — Fault locating and clearing Page 521 of 536 Possible cause Action Defective wiring Disable the TN. Disconnect the wiring between the telephone and the cross-connect terminal. Re-enable the TN and wait for an OVD message. If you do not receive an OVD message, replace or repair the wiring between the telephone and the cross-connect terminal.
Page 541 Page 522 of 536 Chapter 25 — Fault locating and clearing Possible cause Action No power to digital Check the power supply (if one is required) and make sure it is telephone not defective. If there is a power supply problem, correct it. If there is no problem with the power supply, go to the next possible cause.
Page 542: Symptom
Chapter 25 — Fault locating and clearing Page 523 of 536 Possible cause Action Defective telephone Disconnect the telephone from the jack. Plug in another telephone of the same type. If the replacement telephone works, replace the telephone you removed. If the replacement telephone does not work, reconnect the original telephone and go to the next possible cause.
Page 543 Page 524 of 536 Chapter 25 — Fault locating and clearing • Wiring to the telephone Possible cause Action Fault on other Check with the user to determine if the fault is present only on equipment • certain types of calls (such as on a paging trunk or a Tie trunk) •...
Page 544: Symptom
Chapter 25 — Fault locating and clearing Page 525 of 536 Possible cause Action Defective PE circuit Software disable the telephone TN by entering card LD 32 DISU c u (“c u” represents card and unit number) Disconnect the wiring between the PE circuit card and the cross-connect terminal.
Page 545 Page 526 of 536 Chapter 25 — Fault locating and clearing • Wiring to the telephone Possible cause Action Defective handset Replace handset If problem is not cleared, go to the next possible cause. Defective wiring Make sure wiring is properly connected and wires are not interchanged, crossed, or grounded.
Page 546: Symptom
Chapter 25 — Fault locating and clearing Page 527 of 536 Symptom: Defective indicator, digit display, or component The telephone can place and receive calls, but one or more LED or LCD indicator, a digit display, or a component (such as a handsfree unit) is not working.
Page 547: Symptom
Page 528 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective telephone Disconnect the telephone from the jack. Plug in another telephone of the same type. If the replacement telephone works, replace the telephone you removed. If the replacement telephone does not work, reconnect the original telephone and go to the next possible cause.
Page 548: Symptom
Chapter 25 — Fault locating and clearing Page 529 of 536 Possible cause Action Feature not assigned Make sure the feature or the indicator is assigned in software (see the Option 11C Compact input/output guide ). If there is still a console problem, go to the next possible cause. Defective telephone Disconnect the telephone from the jack.
Page 549: Symptom
Page 530 of 536 Chapter 25 — Fault locating and clearing Possible cause Action Defective power If the add-on module requires a separate power supply, make sure it supply for add-on is properly connected. module If there is still a telephone problem, go to the next possible cause. Defective add-on Replace the add-on module.
Page 550 Chapter 25 — Fault locating and clearing Page 531 of 536 Possible cause Action Incorrectly To determine the correct Class Of Service (CLS) use programmed LD 20 If CLS is DIP, change to DTN using LD 10 Defective telephone If only one telephone is affected, replace it. If there is still a telephone problem, go to the next possible cause.
Page 551: Symptom
Page 532 of 536 Chapter 25 — Fault locating and clearing Symptom: No ring on 500- and 2500-type telephones Both 500- and 2500-type telephones do not ring. One or several sets in the same cabinet are experiencing the problem. Look up all system messages in the Option 11C Compact software guide and follow the instructions given.
Page 552 Chapter 25 — Fault locating and clearing Page 533 of 536 Possible cause Action Defective PE circuit Software disable the telephone TN by entering card LD 32 DISU c u (“c u” represents card and unit number) Disconnect wiring between the PE circuit card and the cross-connect terminal.
Page 553: Final Maintenance Procedure
Chapter 25 — Fault locating and clearing Final maintenance procedure Refer to Procedure 85 and perform the final maintenance procedure to verify that the Meridian 1 Option 11C Compact is operating properly and there are no remaining faults. Procedure 85...
Page 554 Chapter 25 — Fault locating and clearing Page 535 of 536 If there was a sysload (SYSLOAD) while you were clearing a fault, reset the correct time and date by entering LD 2 STAD (day) (month) (year) (hour) (minute) (second) Check the time and date you entered TTAD End the session in LD 2 and log out of the system...
Page 555 Page 536 of 536 Chapter 25 — Fault locating and clearing 553-3121-210 Standard 3.0 January 1999...
Page 556 P0890123 Option 11C Compact Planning, Installation, Fault Clearing and CCBR Guide © 1999 Nortel (Northern Telecom) All rights reserved Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

This manual is also suitable for:

Option 11c compact

Nortel Meridian 1 Planning, Installation And Operating Instructions

Section 1

Chapter 1 - Overview of the Option 11C Compact

Chapter 2 - Equipment Identification

Chapter 3 - System and Site Requirements

Chapter 4 - Regulatory and Other Information

Chapter 5 - Safety Instructions

Chapter 6 - Bracing Cabinets against Earthquakes

Chapter 7- Preparing for Installation

Chapter 8 - Installing a New System

Chapter 9 - Mounting the Cabinets

Chapter 10 - Installing the System Ground

Chapter 11 - Installing the Power Supply

Chapter 12 - Adding an Expansion Cabinet

Chapter 13 - Installing the Circuit Cards

Chapter 14 - Installing and Connecting the Cross-Connect Terminal

Chapter 15 - Installing and Connecting SDI and Ethernet Ports

Chapter 16 - Starting up and Testing the System

Chapter 17 - Connecting the Telephones and Attendant Console

Chapter 18 - Connecting the Trunks

Chapter 19 - Connecting an External Alarm

Chapter 20 - Meridian Mail Compact Option Installation and Maintenance

Chapter 21 - Installing Hospitality

Chapter 22 - Upgrading Software

Chapter 23 - Pre-Programmed Data

Section 2

Chapter 24 - Changing Pre-Programmed Data

Chapter 25 - Fault Locating and Clearing

Quick Links

Chapters

Related Manuals for Nortel Meridian 1

Summary of Contents for Nortel Meridian 1