Isuzu Tilt Slide FYJ2000 Instruction Manual page 47

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IMPORTANT INFORMATION
Attempted Repairs
If you request Isuzu Assist, the service provider will on arrival examine the truck. If it is
found that a third party has attempted repairs causing further problems and the service
provider considers in his/her opinion that the truck cannot be started or driven without
risk of further damage, service may be refused. In these circumstances the owner/
driver will be responsible for any towing costs incurred.
Unattended Trucks
It is imperative that the driver, or a representative, wait with the truck until the service
provider arrives unless previous arrangements have been made and agreed to by
the attending service provider. Unattended trucks will not be serviced under any
circumstances. Where the owner/driver has elected an authorised representative,
the representative must hold a current and appropriate truck driver's licence in case
the truck is required to be moved. Where the truck is found to be unattended, any
subsequent calls for assistance may be at the driver's expense.
Special Equipment/Parts
If the service provider is required to return to their service facility to collect any special
equipment/parts required to deliver effective service, the additional cost will be the
owner/ driver's responsibility.
Natural Disasters
If a natural disaster places extraordinary demands on service resources, Isuzu Assist
may alter and/or offer alternative service. If a disabled truck cannot be reached owing
to events such as floods or bushfires, Isuzu Assist will endeavour to provide whatever
assistance is practicable under the circumstances.
Damage during Service
If you believe your truck has been damaged by a service person providing roadside
assistance, you should contact Isuzu Assist on 1800 947 898. The truck in question
must be inspected by a person authorised by Isuzu and agreement gained prior to any
further repairs being undertaken.
Owner / Driver
Isuzu Truck owners requiring assistance for a flat tyre and/or damaged rim, may be
requested to assist the service provider at the roadside due to the combined weight of
the tyre/wheel combination.
Cargo
Isuzu Australia Limited, National Transport Insurance Limited and their service
providers will accept no responsibility under any circumstances, for the security, loss or
any damage of cargo carried by a disabled truck.
General Customer Comments
Please direct any comments or concerns regarding the Isuzu Assist program and/or
the service/s provided, to our Customer Care Centre on 1800 035 640.
Isuzu reserves the right to change the service provider's conditions and supply
procedures outlined in this booklet, without notice. Isuzu has the right to refuse any
provisions of this service.