Isuzu Tilt Slide FYJ2000 Instruction Manual page 39

This section is designed to assist you in understanding the IAL Warranty provided with
your new Isuzu vehicle.
The following are some of the most frequently asked questions, for which detailed
answers have been provided.
Q. 1 How do I go about obtaining IAL Warranty Service?
You must follow the procedure set out in "How to make a claim" above. It is the
responsibility of the selling Isuzu Authorised Dealer to provide IAL Warranty service;
therefore you should take your Vehicle to the dealer whenever IAL Warranty service is
needed. However, if this is not possible, you may go to any other Isuzu dealer who will
require the details recorded inside this owner's manual.
Q. 2 What should I do if my Vehicle becomes unsafe or inoperative as
a result of a defect which is covered by the IAL new vehicle warranty?
You should immediately contact an authorised Isuzu Dealer as set out above in the
section entitled "How to make a claim", and arrange for that dealer to carry out the
required IAL warranty service.
Q. 3 What should I do if, in an emergency the Vehicle is unsafe, and,
IAL warranty service is required and an authorised Isuzu dealer is not
available to provide such service at the time?
Under no circumstances should you operate the Vehicle whilst it is unsafe. If, in an
emergency, a repair, replacement or adjustment (as discussed above) is required to
enable the Vehicle to be operated safely and it is not practical for you to go to an Isuzu
Authorised Dealer, the service (but only to the extent that it is necessary to enable the
Vehicle to be operated safely) may be performed by any other qualified mechanic or
repairer. A claim for the reasonable cost may be made through your Isuzu Authorised
Dealer who would normally provide you with an IAL warranty service. You must also
take your vehicle to the Isuzu Authorised Dealer for inspection of the service and/or
completion of any required IAL warranty service, as soon as possible.
(Note: During normal business hours you should seek authorisation from your nearest
Isuzu Authorised Dealer or IAL prior to repairs being commenced).
Q. 4 Are damage or injury, loss of time, inconvenience, commercial or
other direct or indirect loss covered by the IAL warranty?
No, these items are not covered, although an owner/operator may have additional
rights under the Australian Consumer Law. The extent of the coverage under this
warranty are discussed above. Subject to any additional rights under the Australian
Consumer Law, where there is no failure to comply with a consumer guarantee, no
other types of claim for compensation of any kind will be recognised under the IAL
warranty.
IMPORTANT INFORMATION
Warranty Questions
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