Isuzu Tilt Slide FYJ2000 Instruction Manual page 35

and the type of operation. As an approximate guide only, 5,000 kilometres is equivalent
to 100 hours of highway operation or 150 hours of suburban operation. In certain
circumstances, extended periods of engine operation when a vehicle is stationary can
cause excessive wear, and this warranty excludes such wear. IAL reserves the right to
exclude any claim under this warranty because of, but not limited to, excessive engine
wear under such circumstances, or if the Vehicle is not properly maintained within the
prescribed intervals as set out in your Owner's Manual, or if fitted, the hour-meter is
inaccurate or defective in any way.
No charge
Subject to the terms of this warranty and any exclusions, warranty work accepted by
IAL and undertaken (including parts and labour) will be carried out at no cost to the
owner/operator upon confirmation that this warranty applies to the Vehicle. However,
this work should not be confused with regular servicing specified in the maintenance
schedule of this Owner's Manual, for which a charge is payable.
How to make a claim
If a defect in a Vehicle becomes apparent, an owner/operator must do the following
things to make a valid claim under this warranty:
1. Immediately contact your Authorised Dealer and notify them of the defect as
well as provide any other relevant information;
2. Arrange to have the Vehicle delivered immediately to an Authorised Dealer
as advised by them. (You should note that delivery may be included as part
of IAL's Isuzu Assist program. Conditions apply. Please see the relevant
information in this Owner's Manual for more details);
3. If necessary, use all reasonable means to protect the Vehicle from further
damage once the defect becomes apparent until it is delivered;
4. Delivering a Vehicle to an Authorised Dealer is the responsibility of the owner/
operator;
5. Any costs incurred by an owner/operator in delivering the Vehicle to an
Authorised Dealer are not covered under this warranty, but may be covered
under IAL's Isuzu Assist program. (Conditions apply); and
6. Only repairs or any other works carried out by an Authorised Dealer as
authorised by IAL are free of charge.
IAL also has a grievance policy if an owner/operator is unsatisfied about any aspect
of claiming under this warranty by calling Isuzu Customer Care on 1800 035 640 and
discussing their grievance.
Cancellation of warranty
IAL reserves the right to refuse any claim under this warranty on the grounds if it
reasonably believes that a warranty exclusion applies, the Vehicle has been involved in
any accident and its repair is unsatisfactory in IAL's opinion, the Vehicles odometer has
been tampered with so as to affect its ability to properly record the distance travelled or
the Vehicle was used in an application that has caused excessive wear and tear.
IMPORTANT INFORMATION
2-3