The Power On, But The Cutter Does Not Operate; Media Is Loaded, But The Cutter Does Not Operate; Data Is Sent From The Computer, But The Cutter Does Not React; Data Is Sent From The Computer, But Errors Occur On The Cutter's Side - MUTOH kona Series User Manual

User's Guide Kona / Kona apparel cutting plotter
Troubleshooting
9.1.4

The power ON, but the cutter does not operate.

Is the power cable connected to the cutter?
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9.1.5

Media is loaded, but the cutter does not operate.

Is the pressure roller lever lowered?
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Is the media properly loaded?
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Are the paper sensors clean?
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Is the cutter in an error state?
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Is the cutter protected against direct sunlight which could disorder the media sensors?
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9.1.6

Data is sent from the computer, but the cutter does not react.

Is there a proper interface cable connected?
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Do the interface conditions on the host computer match those set on the cutter?
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Are you in the pause state?
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Is there media loaded?
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9.1.7

Data is sent from the computer, but errors occur on the cutter's side.

Are the output settings correct on the host computer and in the cutting software?
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Do the interface conditions on the host computer match those set on the cutter?
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Does the command mode on the host computer match the command mode on the cutter?
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190 AP-75370 - Revision 1.1