Appendix B: Service, Ordering, And Warranty; Authorized Representative; Limited Instrument Warranty And Service Delivery Policy; Warranty Period - Siemens Rapidlab 1200 Operator's Manual

Appendix B: Service, Ordering, and Warranty

This section provides the following information:
• the address of the Siemens authorized representative, which is the Siemens
contact within the European community
• system warranty and service delivery policy information

Authorized Representative

Siemens Healthcare Diagnostics Ltd.
Sir William Siemens Sq.
Frimley, Camberley, UK GU16 8QD

Limited Instrument Warranty and Service Delivery Policy

Siemens and its authorized distributors may provide customers who acquire new
Siemens instruments with a limited warranty either in a specific agreement or in
standard language on their invoices. This limited warranty is designed to protect
customers from the cost associated with repairing instruments that exhibit
malfunctions due to defects in materials and/or workmanship during the warranty
period.
Siemens, at its election, provides warranty service either by providing repair
service of the instrument on site, or by exchanging the defective instrument or
component, subject to the limitations and exclusions set forth in Replacement of
Parts‚ page B-3 and Warranty and Service Exclusions‚ page B-4. Repairs,
replacements or exchanges of instruments or components provided during the
warranty or any additional service period, does not extend the warranty or service
period beyond the initially agreed upon period.
When the customer calls for service, the Siemens representative or authorized
distributor informs the customer of the type of service available for the customer's
instrument, and instructs the customer as to how to obtain that service.

Warranty Period

The limited warranty period generally commences upon installation of the
original instrument at the customer's location and extends for a period of
1 year thereafter, unless otherwise specifically agreed to by and between Siemens
(or its authorized distributors) and customer in a writing signed by duly authorized
representatives of both parties (sales representatives are generally not authorized
representatives of Siemens for these purposes).
02087462 Rev. V