Table of Contents
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6 Troubleshooting
This section contains procedural information for system issues:
•
troubleshooting system problems
•
removing obstructions
•
understanding and resolving D codes
•
understanding and resolving system messages
Troubleshooting Failed or Missed QC Analysis
Use this section to help determine causes and corrective actions for failed QC
analysis and for QC analysis not performed as scheduled. Perform the steps in the
solution, in the order listed, until the problem is resolved.
Troubleshooting the Yellow Parameter Error
Error
The parameter
is yellow with
a line through
it and QC is
displayed in
the lower left
corner.
Probable
Cause
Corrective Action
•
Repeat QC Analysis.
The parameter
•
If the parameter fails analysis again (check the
has failed QC
Results screen), perform a successful 2-point
because the
calibration.
sensor has
drifted since
•
Repeat QC analysis.
the last
•
If the parameter fails analysis again, view the
automatic
events log for D codes and messages.
calibration.
•
Follow the storage and handling requirements
Errors
provided with the control material.
occurred
during storage
For AutomaticQC cartridges, ensure that the
cartridge was stored at a temperature between
or handling of
°
2
the control
failed QC performed from an ampule, refer to
material.
Troubleshooting the Ampule QC‚ page 6-3.
•
If the parameter fails analysis again,
troubleshoot the affected sensor.
to 8°C. For recommendations to resolve
02087462 Rev. V
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Table of Contents
Troubleshooting
