Agent Loginid - Avaya Communication Manager Administrator's Manual

Agent LoginID

Use this screen in an Expert Agent Selection (EAS) environment to add or change agent login
IDs and skill assignments. If you add or change skills on the media server, the agent must log
out and then log in again before the changes take effect. Note that in non-EAS (basic Automatic
Call Distribution) environments, this screen does not appear at all, and agents are assigned
directly on the Hunt Group screen. The agent's properties are assigned to the physical
telephone extension. For more information, see Avaya Call Center Release Automatic Call
Distribution (ACD) Guide, 07-300478.
Field descriptions for page 1
Figure 293: Agent LoginID screen
add agent-loginID 9011
Coverage Path: ____
Security Code: ____
AAS
Enter y if this extension is used as a port for an Auto Available Split/Skill. Default is n.
Entering y in the AAS field clears the password and requires execution of the remove
agent-loginid command. To set AAS to n, remove this logical agent and add it again. This
option is intended for switch adjunct equipment ports only, not human agents.
Login ID: 9011_
Name:_________________________
TN: 1__
COR: 1
Maximum time agent in ACW before logout (sec): ______
WARNING: Agent must log in again before skill changes take effect
AGENT LOGINID
AUDIX Name for Messaging: ______
Messaging Server Name for Messaging: ______
LoginID for ISDN Display? n
Password (enter again): ______
MIA Across Skills: ______
ACW Agent Considered Idle: ______
AUX Work Reason Code Type: ______
Logout Reason Code Type: ______
Agent LoginID
Page 1 of X
AAS? _
AUDIX? _
LWC Reception: spe
Password: ______
Auto Answer: ______
Issue 2.1 May 2006 737