Avaya Communication Manager Administrator's Manual page 69

Figure 20: Tenant screen
change tenant 1
9. In the Tenant Description field, type Dentist.
This identifies the client in this partition.
10. In the Attendant Group field, type 1.
Note:
The attendant group number must also appear in the Group field of the attendant
Note:
console screen for this tenant.
11. In the Music Source field, type 1.
Callers to this tenant will now hear country music while on hold.
12. Press Enter to save your changes.
13. To administer the next partition, type change tenant 2. Press Enter.
14. Administer this tenant, Insurance Agent, to use Attendant Group 2 and Music Source 3. Be
sure to change the
This tenant's callers will hear classical music on hold.
More MOH information
If a call with either Data Privacy or Data Restriction activated is placed on hold, the Music/Tone
on Hold is withheld. This is to prevent transmission of a musical tone that a connected data
service might falsely interpret as a data transmission.
If you administer the Music/Tone on Hold field to provide music, the system provides the music
after a hunt group or Automatic Call Distribution (ACD) split delayed announcement.
Music on Hold might sound distorted when played to IP trunks or to IP telephones through
certain codecs, particularly the G.723 codec. You can provide different on-hold materials for
these endpoints. Using the instructions for
one tenant partition for all endpoints that do not use the G.723 codec and administer Music on
Hold for this tenant. Create another tenant partition for endpoints that use the G.723 codec and
administer silence, news, or other material that does not sound distorted for these endpoints.
Tenant 1
Tenant Description: ________________________________________
Attendant Group: 1
Ext Alert Port (TAAS): _______ Ext Alert (TAAS) Extension: ____
Night Destination: _____
Music Source: 1
Attendant Vectoring VDN:
Attendant Console screen so that this attendant is in group 2.
Providing MOH Service for Multiple
Setting up Music-on-Hold
Tenants, create
Issue 2.1 May 2006 69