Avaya Communication Manager Administrator's Manual page 240

Handling Incoming Calls
Note:
You must activate Call Pickup Alerting in your system, and assign a Call Pickup
Note:
button to the telephones of each pickup group member, before the Call Pickup
button status lamps work properly.
For information how to set up Call Pickup Alerting, see
page 244.
If the Call Pickup Alerting field on the Feature-Related System Parameters screen is set to n
(see Figure 93), members of the call pickup group must rely only on ringing to know when
another group member receives a call. Pickup group members must be located close enough
that they can hear the ringing of the other telephones.
To answer a call, a pickup group member can either press the Call Pickup button on the
telephone, or dial the Call Pickup feature access code (FAC). For more information, see
Assigning a Call Pickup button to a user telephone
feature access code
The Call Pickup Alerting field on the Feature-Related System Parameters screen
determines how the Call Pickup button status lamps operate.
If the Call Pickup Alerting field is set to n, the Call Pickup Button status lamps on all
●
pickup group member telephones do not flash when a call comes in. When a pickup group
member hears the telephone of another group member ring and presses the Call Pickup
button to answer the call, the:
- Call Pickup button status lamp of the answering group member becomes steadily lit for
the duration of the call.
- Telephone of the called group member stops ringing.
If the Call Pickup Alerting field is set to y, the Call Pickup Button status lamps on all
●
pickup group member telephones flash when a call comes in. When a pickup group
member sees the Call Pickup button status lamp flash and presses the Call Pickup button
to answer the call, the:
- Call Pickup button status lamp of the answering group member goes out for the duration
of the call.
- Call Pickup button status lamp of the called group member goes out.
- Call Pickup button status lamps of the other pickup group members go out.
- Telephone of the called group member stops ringing.
If another call comes into the pickup group while a group member is talking on a pickup call, the
member on the pickup call cannot answer the incoming call. If the group member who is already
on a pickup call attempts to answer the incoming call to another telephone using Call Pickup,
the Call Pickup button status lamp "flutters" for a few seconds. The fluttering status lamp
indicates denial of service. The call that the member is currently on is not interrupted.
240 Administrator Guide for Avaya Communication Manager
on page 245.
Enabling Call Pickup Alerting
on page 245, and Assigning a Call Pickup
on