Avaya Communication Manager Administrator's Manual page 241

In all scenarios, the call appearance button on the telephone of the called group member:
Stays steadily lit if the Temporary Bridged Appearance on Call Pickup? field on the
●
Feature-Related System Parameters screen is set to y. (For an example of this field, see
Figure 93: Feature-Related System Parameters screen
member can join the call in progress by pressing the lit call appearance button. The person
who picked up the call can either stay on the call or hang up.
Goes out if the Temporary Bridged Appearance on Call Pickup? field on the
●
Feature-Related System Parameters screen is set to n. The called group member
cannot join the call in progress.
The system uses an algorithm to select what call is answered when multiple calls ring or alert in
a call pickup group at the same time. The system searches the extensions of the call pickup
group until the system finds an extension with a call that is eligible to be answered with Call
Pickup. The system selects this call to be answered. The next time that a group member
answers a call with Call Pickup, the system bypasses the extension that was answered most
recently, and starts the search at the next extension.
For example, if a group member attempts to use Call Pickup when two calls are ringing at
extension A and one call is ringing at extension B, the system selects the calls in the following
order:
1. One of the calls to extension A
2. The call to extension B
3. The remaining call to extension A
The system also determines which call that a group member answers when multiple calls ring or
alert at the same telephone. The system selects the call with the lowest call appearance, which
is usually the call appearance that is nearest to the top of the telephone.
For example, when calls ring or alert at the second and the third call appearances, the system
selects the call on the second call appearance for the user to answer.
The following steps are part of the administration process for the Call Pickup feature:
Administering Call Pickup
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- Setting up Call Pickup
- Enabling Call Pickup Alerting
- Assigning a Call Pickup button to a user telephone
- Assigning a Call Pickup feature access code
Maintaining Call Pickup
●
- Removing a user from a call pickup group
- Deleting pickup groups
- Changing a Call Pickup button on a user telephone
- Removing a Call Pickup button from a user telephone
Adding Call Pickup
on page 244.) The called group
Issue 2.1 May 2006 241