Avaya Communication Manager Administrator's Manual page 256

Handling Incoming Calls
In addition to answering calls to their own pickup group:
Any member of pickup group 13 can answer calls to pickup groups 14 and 16.
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Any member of pickup group 14 can answer calls to pickup groups 13 and 16.
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Any member of pickup group 16 can answer calls to pickup groups 13 and 14.
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Any member of pickup group 15 can answer calls to pickup groups 13, 14, and 16 because
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pickup group 15 points to extended pickup group 4.
Any member of pickup groups 13, 14 and 16 cannot answer calls to pickup group 15
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because pickup group 15 is not a member of extended pickup group 4.
Changing extended pickup groups
You define extended pickup groups on a system-wide basis. The system cannot support both
simple and flexible extended pickup groups at the same time. You can, however, change your
extended pickup groups from one type to another.
Changing from simple to flexible
If you want to change all extended pickup groups from simple to flexible, you can easily make
the change. See
automatically populates the Extended Group Number field on the Pickup Group screen for all
pickup groups that are part of an extended pickup group.
Changing from flexible to simple
The process is more complex to change all extended pickup groups from flexible to simple.
Before you can change the extended pickup group from flexible to simple, you must first delete
all of the individual pickup groups from all of the extended pickup groups. Then you can change
the extended pickup group from flexible to simple (see
groups on page 249). After that step, you must re-administer all of the extended pickup groups
again.
256 Administrator Guide for Avaya Communication Manager
Creating flexible extended pickup groups on page 253. The system
Creating simple extended pickup