Setting Up Advanced Call Coverage - Avaya Communication Manager Administrator's Manual

2. Type 2 in the Coverage Path 1 field.
To give extension 2054 another coverage path, you can type a coverage path number in the
Coverage Path 2 field.
3. Press Enter to save your changes.
Related information
Assigning Coverage Options

Setting up Advanced Call Coverage

Advanced incoming call coverage:
redirects calls based on time-of-day
●
allows coverage of calls that are redirected to sites not on the local server running
●
Communication Manager
allows users to change back and forth between two coverage choices (either specific lead
●
coverage paths or time-of-day tables).
Covering calls redirected to an off-site location
You can provide coverage for calls that have been redirected to an off-site location (for example,
your home). This capability, called Coverage of Calls Redirected Off-Net (CCRON) allows you
to redirect calls onto the public network and bring back unanswered calls for further coverage
processing.
Before you start:
On the System-Parameters Customer-Options
●
Redirected Off-Net Enabled field is y. If not, contact your Avaya representative.
You need call classifier ports for all situations except ISDN end-to-end signaling, in which
●
case the ISDN protocol does the call classification. For all other cases, use one of the
following:
- Tone Clock with Call Classifier - Tone Detector circuit pack. See the Hardware
Description and Reference for Avaya Communication Manager, 555-245-207 for more
information on the circuit pack.
- Call Classifier - Detector circuit pack.
on page 413
Setting up Advanced Call Coverage
screen, verify the Coverage of Calls
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