Avaya Communication Manager Administrator's Manual page 254

Handling Incoming Calls
!
Important:
If you change your system from simple to flexible extended pickup groups (see
Important:
Changing extended pickup groups
populates the Extended Group Number field on the Pickup Group screen for
each pickup group member. For example, pickup groups 13 and 14 are members
of extended pickup group 4. If you change the system from simple to flexible
extended pickup groups, the system automatically populates the Extended
Group Number field to 4 on the Pickup Group screen for these two pickup
groups.
You are not required to keep the number that the system automatically populates
in the Extended Group Number field. You can change the number in the
Extended Group Number field to another pickup group number. You can also
make the field blank.
2. If you want to associate, or "point" the pickup group to an extended pickup group, type the
number of the extended pickup group for which this pickup group can answer calls in the
Extended Group Number field. In this example, manually associate pickup group
15 (Executives) to extended pickup group 4. For this example, let us say that you followed
the same procedure for pickup group 16 (Finance).
Note:
You do not have to populate the Extended Group Number field. You can leave
Note:
the Extended Group Number field blank. You can just as easily point the pickup
group to a different extended pickup group. For example, you can point pickup
group 13 (Credit Services) to extended pickup group 2, even though pickup
group 13 is not a member of extended pickup group 2.
As you will see in the
group 13 can answer calls to any member that is in extended pickup group 2. The
reverse is not true, however. Members that are in extended pickup group 2
cannot answer calls to pickup group 13.
3. Press Enter to save your changes.
Assigning pickup groups to a flexible extended pickup group
To assign pickup groups to a flexible extended pickup group:
1. Type change extended-pickup-group n, where n is the number of the extended
pickup group. In this example, type change extended-pickup-group 4. Press Enter.
The system displays the
Figure 97: Extended Pickup Group screen
254 Administrator Guide for Avaya Communication Manager
on page 256), the system automatically
Example on page 255, this means that members in pickup
Extended Pickup Group
on page 255).
screen for extended pickup group 4 (see