Playing An Announcement; Routing Based On Time Of Day - Avaya Communication Manager Administrator's Manual

Handling Incoming Calls

Playing an announcement

Write a vector to play an announcement for callers in a queue. Use the announcement to ask
callers to wait. You need to record the announcement before the vector can use it.
Let us play our announcement 4001, asking the caller to wait, then play music for 60 seconds,
then repeat the announcement and music until the call is answered. The goto command
creates the loop to repeat the announcement and the music. Unconditionally means under all
conditions.
Tip:
Rather than loop your vectors directly back to the announcement step, go to the
Tip:
previous queue-to step. This way, if for some reason the call does not queue the
first time, Communication Manager can attempt to queue the call again. If the call
successfully queued the first time though, it merely skips the queue-to step and
plays the announcement. The system cannot queue a call more than once in the
exact same priority level.
To play and repeat an announcement, write this vector (steps 3-5):
Figure 104: Call Vector screen
Number:
Basic? y
Prompting? y
01 ____________
02 queue-to main split 47 pri 1
03 announcement 4001 (All agents are busy, please wait...)
04 wait-time 60 secs hearing music
05 goto step 2 if unconditionally
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________

Routing based on time of day

Write a vector for calls that come in after your office closes.
Assume that your business is open 7 days a week, from 8:00 a.m. to 5:00 p.m. When calls
come in after business hours, you want to play your announcement 4002, which states that the
272 Administrator Guide for Avaya Communication Manager
1 Name: main number calls
Attendant Vectoring? n
EAS? n G3V4 Enhanced? y
LAI? n G3V4 Adv Route? y
CALL VECTOR
Meet-me Conf? y
ANI/II-Digits? y
CINFO? y
Lock? n
ASAI Routing? n
BSR? n Holidays? n