Avaya Communication Manager Administrator's Manual page 853

Return Call — A call returned to the attendant after it times out. If the attendant is now
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busy, the call redirects to the attendant group.
Serial Call — A call from the Attendant Serial Call feature when an outside trunk call
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(designated as a serial call by an attendant) is extended to and completed at a telephone,
and then the telephone user goes on-hook. If the attendant who extended the call is busy,
the call redirects to the attendant group.
Individual Attendant Access — A call from a telephone user, incoming trunk call, or a
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system feature to the Individual Attendant Access (IAA) extension of a specific attendant.
If the attendant is busy, the call queues until the attendant is available.
Interposition — A call from one attendant to the Individual Attendant Access (IAA)
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extension of another attendant
VIP Wakeup Reminder Call — A VIP Wakeup reminder call.
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Miscellaneous Call — All other calls.
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The call types, in descending order of priority, are:
Type 1 call: outgoing public-network calls receive answer supervision when the Answer
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Supervision Timer of the trunk group expires, even if the trunk is actually still ringing. Also,
incoming calls when answered by the attendant.
Type 2 call: incoming external public-network calls before they receive answer supervision
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or before the Answer Supervision Timer of the trunk group expires
Type 3 call: all other calls (internal calls, conference calls, and tie-trunk calls of any type)
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Note that external public-network calls have priority over all other calls including conference
calls. And, answered public-network calls have priority over those calls not yet answered.
Field descriptions for page 4
Figure 328: Console Parameters — Queue Priorities screen
change console-parameters
QUEUE PRIORITIES
MLPP PRECEDENCE CALL
Flash Override: 2
CONSOLE PARAMETERS
Flash: 3
Immediate: 4
Priority: 5
Console Parameters
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Issue 2.1 May 2006 853