Avaya Communication Manager Administrator's Manual page 30

System Basics
Logging in with ASG
To log into the system with ASG:
1. Enter your login ID. Press Enter.
The system displays the challenge number (for example, 555-1234) and system Product ID
number (for example, 1000000000). The Product ID provides Avaya Services with the
specific identifier of your Avaya MultiVantage communications application.
2. Press ON to turn on your Access Security Gateway Key.
3. Type your PIN. Press ON.
The Access Security Gateway Key displays a challenge prompt.
4. At the challenge prompt on the Access Security Gateway Key, type the challenge number
without the "-" character (for example, 5551234) from your screen. Press ON.
The Access Security Gateway Key displays a response number (for example, 999-1234).
5. At the response prompt on your terminal, type the ASG response number without the "-"
character (for example, 9991234). Press Enter.
The Command prompt displays.
Note:
If you make 3 invalid login attempts, the system terminates the session. For more
Note:
information, see the appropriate maintenance book for your system.
Fixing problems
Note:
When logging in failures occur, if you are a super-user, you can use the list
Note:
asg-history command to determine the cause. The ASG history log contains
the last 100 or 250 records depending on your system. This log contains the date
and time, the port mnemonic, the login ID entered (correct or incorrect), and the
status for each session attempt. For specific information about the ASG history
log, see Reports for Avaya Communication Manager, 555-233-505.
30 Administrator Guide for Avaya Communication Manager