Avaya Communication Manager Administrator's Manual page 815

Direct Agent Calling
Valid entries
y/n
Facility Access Trunk Test
An associated feature button (trk-ac-alm) status lamp lights when a successful test attempt
occurs. Pressing one of the alarm buttons (ten maximum) when its associated status lamp is lit
turns off all lamps on all buttons whether the access is still in progress or has completed
.
Valid entries
y/n
Forced Entry of Account Codes
FEAC must be enabled on the System Parameters Customer-Options screen and on the
CDR System Parameters screen.
See Forcing Users to Enter Account Codes
Note:
If a COR requiring entry of account codes is assigned a VDN, the route to
Note:
commands executed by the associated vector will not be successful.
Valid entries
y/n
Usage
If this is y, users can dial an ACD agent's extension directly, rather than
anyone in the agent pool. If the system is in Night Service, the call routes
to the Night Service extension. If the extension with this COR belongs to
an agent, the agent can receive calls directly.
Usage
Enter y to allow users with this COR to perform Facility Access Trunk
Tests.
Usage
Enter y to indicate that an account code must be dialed when making
outgoing trunk calls.
If this is y, any telephone assigned the associated COR must dial an
account code before making an outgoing call. If you set this to y for a
COR assigned to a trunk group, users must dial account codes before
calling out over that trunk group. This might be useful for trunks used in
international calls, and those that are more expensive. If a call is being
routed by ARS, account code checking is not done on the COR.
on page 633 for more information.
Class of Restriction
Issue 2.1 May 2006 815