Modifying Call Routing - Avaya Communication Manager Administrator's Manual

Routing Outgoing Calls

Modifying Call Routing

If your system uses ARS Digit Analysis to analyze dialed strings and select the best route for a
call, you must change the digit analysis table to modify call routing. For example, you'll need to
update this table to add new area codes or to restrict users from calling specific areas or
countries.
Adding a new area code or prefix
A common task for system administrators is to configure their system to recognize new area
codes or prefixes.
When you want to add a new area code or prefix, you look up the settings for the old area code
or prefix and enter the same information for the new one.
Tip:
Use display toll xxx, where xxx is the prefix you want to add, to see if the
Tip:
new area code or prefix number is set up as a toll call (y) or not. Some users
might not be allowed to dial toll call numbers.
Instructions
We will add a new area code. When the California area code, 415, splits and portions change to
650, you will need to add this new area code to your system.
Tip:
If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 in
Tip:
our example. Also, enter 10 in the Total Min and Total Max fields (instead of 11)
in step 6.
To add this non-local area code:
1. Type list ars route-chosen 14152223333. Press Enter.
You can use any 7-digit number after 1 and the old area code (415). We used 222-3333.
The ARS Route Chosen Report screen appears.
304 Administrator Guide for Avaya Communication Manager