Avaya Communication Manager Administrator's Manual page 264

Handling Incoming Calls
Dynamic hunt group queue slot allocation
The dynamic hunt group queue slot allocation feature eliminates the need to preallocate queue
slots for hunt groups. The system dynamically allocates the queue slots from a common pool on
an as-needed basis. All possible calls can be queued. There is no additional administration
needed. This feature expands the capacities of your system by eliminating the potential of
missed calls due to a full queue.
When the Queue? field on the Hunt Group screen is set to y, this feature applies to all uses of
hunt groups:
Automatic Call Distribution (ACD) non-vector/vector splits and skills
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Non-ACD hunt group
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Voice mail
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Related topics
See Hunt Group
Changing a hunt group
To make changes to a hunt group:
1. Type change hunt-group n, where n is the number of the hunt group. Press Enter.
2. Change the necessary fields.
3. Press Enter to save your changes.
Setting up a queue
You can tell your server running Communication Manager how to handle a hunt-group call when
it cannot be answered right away. The call waits in "queue."
We will tell Communication Manager that as many as 10 calls can wait in the queue, but that
you want to be notified if a call waits for more than 30 seconds.
You also want Communication Manager to send a warning when 5 or more calls are waiting in
the queue. This warning flashes queue-status buttons on telephones that have a status button
for this hunt group. When the buttons flash, everyone answering these calls can see that the
help-line calls need more attention.
264 Administrator Guide for Avaya Communication Manager
on page 1082 for more information on an ACD and non-ACD hunt group.