Avaya Communication Manager Administrator's Manual page 156

Managing Telephone Features
Fixing problems
Problem
A user cannot
access a dial
list
156 Administrator Guide for Avaya Communication Manager
Possible causes
The specific list
●
might not be
assigned to the
user's telephone.
If the user
●
attempted to use
a feature access
code to access
the list, they
might have dialed
the incorrect
feature access
code.
If the user
●
attempted to
press a feature
button, they might
have pressed the
incorrect feature
button.
Solutions
Resolution:
1. Type display station
nnnn, where nnnn is the
user's extension. Press
Enter.
2. Review the current settings
of the List1, List2, and List3
fields to determine if the list
the user wants to access is
assigned to their telephone.
Resolution:
1. Type display
feature-access-codes.
Press Enter.
2. Verify that the user is dialing
the appropriate feature
access code.
Resolution:
1. Type display station
nnnn, where nnnn is the
user's extension. Press
Enter.
2. Review the current feature
button assignments to
determine if the user was
pressing the assigned
button.
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