Avaya Communication Manager Administrator's Manual page 700

Telephone Reference
Telecommuter mode
The telecommuter mode enables remote workers to use Communication Manager features
from a remote location, such as while telecommuting from a home office. The telecommuter
configuration uses two connections to Avaya Communication Manager:
a connection to the PC over the IP network
●
a connection to the telephone over the public-switched telephone network (PSTN)
●
The PC user places and takes calls with the IP Softphone interface and uses the telephone
handset to speak and listen.
You can also use a variation of the telecommuter for call center agents: Avaya IP Agent. This
mode uses the Avaya IP Agent interface instead of the IP Softphone interface to emulate a
remote CallMaster telephone.
Stand-alone H.323
The stand-alone H.323 mode enables travelers to use some Avaya Communication Manager
features from a remote location. This mode uses a PC running an H.323 v2-compliant audio
application, such as Microsoft NetMeeting. The H.323 mode controls the call signaling and the
voice path. However, since it does not use the IP Softphone interface, this configuration is
capable of operating only as an analog or single-line telephone making one call at a time
without any additional assigned features. You can provide stand-alone H.323 users only
features that can they can activate with dial access codes.
Control of IP Telephone
This mode allows you to make and receive calls under the control of the IP Softphone - just like
in the Telecommuter or Road Warrior mode. The big difference is that you have a true,
feature-rich digital telephone under your control. In the Road Warrior mode, there is no
telephone. In the Telecommuter mode, the telephone you are using (whether analog, digital, or
IP telephone) is used only to carry audio and not for any features. In this mode (if you have an
IP telephone), you get the best of both worlds. The terminals that are supported for this
registration mode are shown in
page 701.
700 Administrator Guide for Avaya Communication Manager
Supported Terminals for Control of Terminal/Station on