Avaya Communication Manager Administrator's Manual page 738

Screen Reference
ACW Agent Considered Idle
Enter y to have agents who are in After Call Work included in the Most-Idle Agent queue. This
means that ACW is counted as idle time. Enter n to exclude ACW agents from the queue. Valid
entries are system (default), n, and y. The system value indicates that settings assigned on the
Feature Related System Parameters screen apply.
Audix
Enter y if this extension is used as a port for AUDIX. Default is n. The AAS and AUDIX fields
cannot both be y.
Audix Name for Messaging
Do one of the following actions:
Enter the name of the messaging system used for LWC Reception, or
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Enter the name of the messaging system that provides coverage for this Agent LoginID.
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Auto Answer
When using EAS, the agent's auto answer setting applies to the station where the agent logs in.
If the auto answer setting for that station is different, the agent's setting overrides the station's
setting. The following entries are valid:
all - immediately sends all ACD and non ACD calls to the agent. The station is also given a
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single ring while a non-ACD call is connected. The ringer-off button can be used to
prevent the ring when, on the Feature-Related System Parameters screen, the
Ringer-off with Auto-Answer
acd - only ACD split /skill calls and direct agent calls go to auto answer. If this field is acd,
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non ACD calls terminated to the agent ring audibly.
none - all calls terminated to this agent receive an audible ringing treatment. This is the
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default.
station - auto answer for the agent is controlled by the auto answer field on the Station
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screen.
738 Administrator Guide for Avaya Communication Manager
field is set to y.
Allow