Avaya Communication Manager Administrator's Manual page 267

Adding hunt group announcements
You can add recorded announcements to a hunt group queue. Use announcements to
encourage callers to stay on the line or to provide callers with information. You can define how
long a call remains in the queue before the caller hears an announcement.
For more information on how to record an announcement, see "Announcements" in Feature
Description and Implementation for Avaya Communication Manager, 555-245-205.
Let us add an announcement to our internal helpline. We want the caller to hear an
announcement after 20 seconds in the queue, or after approximately 4 or 5 rings. Our
announcement is already recorded and assigned to extension 1234.
Tip:
You can use display announcements to find the extensions of your recorded
Tip:
announcements.
Instructions
To add an announcement to our helpline queue:
1. Type change hunt-group n. Press Enter, where n is the number of the hunt group to
change.
In our example, type change hunt-group 5.
The system displays the
2. Press Next Page to find the First Announcement Extension field.
Figure 101: Hunt Group screen
Calling Party Number to INTUITY AUDIX? _
Hunt Group
HUNT GROUP
Message Center: ________
AUDIX Extension: ________
Message Center AUDIX Name: ______
LWC Reception: _______
AUDIX Name: _______
Messaging Server Name: _______
First Announcement Extension: 1234 ___ Delay (sec): 20
Second Announcement Extension: ________ Delay (sec): __ Recurring? _
screen.
Primary? _
Managing Hunt Groups
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Issue 2.1 May 2006 267