Setting Up Call Forwarding - Avaya Communication Manager Administrator's Manual

Handling Incoming Calls

Setting up Call Forwarding

This section explains how to administer various types of automatic call forwarding. To provide
call forwarding to your users, assign each extension a class of service (COS) that allows call
forwarding. Then assign call-forwarding buttons to the user telephones (or give them the feature
access code (FAC) for call forwarding) so that they can easily forward calls. You use the Station
screen to assign the COS and any call-forwarding buttons.
Within each class of service, you can determine whether the users in that COS have the
following call forwarding features:
Call Forwarding All Calls — allows users to redirect all incoming calls to an extension,
●
attendant, or external telephone number.
Call Forwarding Busy/Don't Answer — allows users to redirect calls only if their extensions
●
are busy or they do not answer.
Restrict Call Fwd-Off Net — prevents users from forwarding calls to numbers that are
●
outside your system network.
As the administrator, you can administer system-wide call-forwarding parameters to control
when calls are forwarded. Use the
screen to set the number of times an extension rings before the system redirects the call
because the user did not answer (CFWD No Answer Interval). For example, if you want calls to
ring 4 times at an extension and, if the call is not answered, redirect to the forwarding number,
set this parameter to 4.
You also can use the
determine whether the forwarded-to telephone can override call forwarding to allow calls to the
forwarded-from telephone (Call Forward Override). For example, if an executive forwards
incoming calls to an attendant and the attendant needs to call the executive, the call can be
made only if the Call Forwarding Override field is set to y.
Instructions
To determine which extensions have call forwarding activated:
1. Type list call-forwarding. Press Enter.
This command lists all the extensions that are forwarded along with each forwarding
number.
Note:
If you have a V1, V2, or V3 system, you can see if a specific extension is
Note:
forwarded only by typing status station nnnn, where nnnn is the specific
extension.
220 Administrator Guide for Avaya Communication Manager
System Parameters Call Coverage/Call Forwarding
System Parameters Call Coverage/Call Forwarding screen to