Avaya Communication Manager Administrator's Manual page 217

Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to coverage paths
according to the time of day and day of the week when the call arrives. You need to define the
coverage paths you want to use before you define the time of day coverage plan.
For example, let us say you want to administer the system so that incoming calls to extension
2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., and to a home office from
5:30 p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m.
weekdays and on weekends.
Instructions
To set up a time-of-day coverage plan that redirects calls for our example above:
1. Type add coverage time-of-day next. Press Enter.
The system displays the
undefined table number in the sequence of time-of-day table numbers. If this is the first
time-of-day coverage plan in your system, the table number is 1.
Figure 74: Time of Day Coverage Table screen
change coverage time-of-day 3
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Record the table number so that you can assign it to extensions later.
2. To define your coverage plan, enter the time of day and path number for each day of the
week and period of time.
Enter time in a 24-hour format from the earliest to the latest. For this example, assume that
coverage path 1 goes to the coworker, path 2 to the home, and path 3 to voice mail.
Define your path for the full 24 hours (from 00:01 to 23:59) in a day. If you do not list a
coverage path for a period of time, the system does not provide coverage for that time.
3. Press Enter to save your changes.
Time of Day Coverage Table
TIME OF DAY COVERAGE TABLE 1___
Act CVG Act
Time PATH Time
00:00 ____ __:__ ____
00:00 ____ __:__ ____
00:00 ____ __:__ ____
00:00 ____ __:__ ____
00:00 ____ __:__ ____
00:00 ____ __:__ ____
00:00 ____ __:__ ____
Setting up Advanced Call Coverage
screen, and selects the next
CVG Act CVG
PATH Time PATH
__:__ ____
__:__ ____
__:__ ____
__:__ ____
__:__ ____
__:__ ____
__:__ ____
Act CVG Act
Time PATH Time
__:__ ____ __:__ ____
__:__ ____ __:__ ____
__:__ ____ __:__ ____
__:__ ____ __:__ ____
__:__ ____ __:__ ____
__:__ ____ __:__ ____
__:__ ____ __:__ ____
Issue 2.1 May 2006
CVG
PATH
217