Chapter 5: Managing Attendant Consoles; 302 Attendant Consoles - Avaya Communication Manager Administrator's Manual

Chapter 5: Managing Attendant Consoles

Attendant Consoles
The attendant console is the main answering position for your organization. The console
operator is responsible for answering incoming calls and for efficiently directing or "extending"
calls to the appropriate telephone.
The attendant console also can allow your attendants to monitor:
system problems
●
toll fraud abuse
●
traffic patterns
●
The number of consoles you can have in your organization varies depending on your Avaya
solution.

302 attendant consoles

Avaya Communication Manager supports the following 302 attendant consoles: the 302A/B,
302C, and 302D consoles. You might have a basic or enhanced version of these consoles.
Figure 56 shows the 302A/B console and
figures show the button layouts on the Feature area and on the optional Selector console.
Figure 57 shows the 302C console. The next two
Attendant Consoles
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