Managing Hunt Groups - Avaya Communication Manager Administrator's Manual

Managing Hunt Groups

This section shows you how to set up hunt groups. This section explains how calls to a hunt
group are handled, and shows you different call distribution methods.
What are hunt groups?
A hunt group is a group of extensions that receive calls according to the call distribution method
you choose. When a call is made to a certain telephone number, the system connects the call to
an extension in the group.
Use hunt groups when you want more than one person to be able to answer calls to the same
number. For example, set up a hunt group for:
a benefits department within your company
●
a travel reservations service
●
Setting up hunt groups
Let us set up a hunt group for an internal helpline. Before making changes to Communication
Manager, we'll decide:
the telephone number for the hunt group
●
the number of people answering calls
●
the way calls are answered
●
Our dial plan allows 4-digit internal numbers that begin with 1. The number 1200 is not in use.
So, we'll set up a helpline hunt group so anyone within the company can call extension 1200 for
help with a telephone.
We will assign 3 people (agents) and their extensions to our helpline. We want calls to go to the
first available person.
Managing Hunt Groups
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