Avaya Communication Manager Administrator's Manual page 103

Telecommuter or Avaya IP Agent
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For the telecommuter or Avaya IP Agent mode, you make two separate connections to the
Avaya DEFINITY server. The signaling path is carried over an IP network and the voice path
is carried over the standard circuit-switched telephone network (PSTN). Since you are using
a telephone for audio, you do not need an H.323 PC audio application.
The telecommuter mode uses the Avaya IP Softphone interface (on the user's PC) and a
standard telephone. The Avaya IP Agent mode uses the Avaya IP Agent interface (on the
agent's PC) and a call center telephone, such as a CallMaster.
Native H.323 (only available with Avaya IP Softphone R2)
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The stand-alone H.323 mode enables travelers to use some Communication Manager
features from a remote location. This mode uses a PC running an H.323 v2-compliant audio
application, such as Microsoft NetMeeting. The H.323 mode controls the call signaling and
the voice path. However, since it does not use the IP Softphone interface, this configuration
is capable of operating only as an analog or single-line telephone making one call at a time
without any additional assigned features. You can provide stand-alone H.323 users only
features that can they can activate with dial access codes.
Control of IP Telephone (only available with IP Softphone R4 and later)
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This mode allows you to make and receive calls under the control of the IP Softphone - just
like in the Telecommuter or Road Warrior mode. The big difference is that you have a real
digital telephone under your control. In the Road Warrior mode, there is no telephone. In the
Telecommuter mode, the telephone you are using (whether analog, digital, or IP telephone
is brain dead). In this mode (if you have an IP telephone), you get the best of both worlds.
Control of DCP Telephone (only available with IP Softphone R5 and later)
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This feature provides a registration endpoint configuration that will allow an IP softphone
and a non-softphone telephone to be in service on the same extension at the same time. In
this new configuration, the call control is done by both the softphone and the telephone
endpoint. The audio is done by the telephone endpoint.
Tip:
Use status station to show the part (product) ID, serial number, and the
Tip:
audio connection method used by existing stations.
Note:
Beginning with the November 2003 release of Communication Manager, R1 and
Note:
R2 IP Softphone and IP Agent, which use a dual connect (two extensions)
architecture, are no longer supported. R3 and R4 IP Softphone and IP Agent,
which use a single connect (one extension) architecture, continue to be
supported. This applies to the RoadWarrior and the Telecommuter configurations
for the IP Softphone. Native H.323 registrations for R1 and R2 Softphones
continue to be supported.
Adding an IP Softphone
Issue 2.1 May 2006 103