Avaya Communication Manager Administrator's Manual page 265

Instructions
To set up our helpline queue:
1. Type change hunt-group n, where n is the number of the hunt group to change. Press
Enter.
In our example, type change hunt-group 5. The system displays the
screen.
Figure 100: Hunt Group screen
change hunt-group n
ISDN Caller Disp: ________
Calls Warning Threshold: ___
Time Warning Threshold: ___
2. In the Queue field, type y.
3. In the Queue Length field, type the maximum number of calls that you want to wait in the
queue.
In our example, type 10.
4. In the Calls Waiting Threshold field, type the maximum number of calls that can be in the
queue before the system flashes the queue status buttons.
In our example, type 5.
5. In the Time Warning Threshold field, type the maximum number of seconds you want a
call to wait in the queue before the system flashes the queue status buttons.
In our example, type 30.
6. Press Enter to save your changes.
Group Number: 4__
Group Name: ____________________________
Group Extension: ________
Group Type:
TN:
COR:
Security Code: ____
HUNT GROUP
Night Service Destination: ____
Local Agent Preference?
Port: x Extension: ____
Port: x Extension: ____
Managing Hunt Groups
Hunt Group
Page 1 of X
ACD?
Queue? y
Queue Limit:____
Vector?
Coverage Path: ____
MM Early Answer?
Issue 2.1 May 2006 265