Avaya Communication Manager Administrator's Manual page 852

Screen Reference
Call-Type Ordering Within Priority Levels?
If you use call-type ordering, calls to the attendant are first grouped by the queue priority level,
then by call type, and, finally, in the order received.
Valid entries
y
n
QUEUE PRIORITIES
Attendant Priority Queue allows attendants to answer calls by call category (for example, by
trunk type). The Attendant Priority Queue handles incoming calls to an attendant when the call
cannot be immediately terminated to an attendant. The calling party hears ringback until an
attendant answers the call.
You can assign the same priority level to more than one call. Priority 1 is the highest priority and
is the default for Emergency Access. Assign a priority level from 1 through 13 to each of the call
types.
The attendant call categories are:
Emergency Access — A call from a telephone user who dials the emergency access code
●
(default is highest-priority level)
Assistance Call— A call from a telephone user who dials the attendant-group access code,
●
or from a telephone that has the Manual Originating Line Service feature activated
CO Call — An incoming trunk call (CO/FX/WATS trunk) to an attendant group. This does
●
not include trunk calls that return to the attendant group after a timeout or deferred
attendant recall.
DID to Attendant — An incoming DID trunk call to an attendant group. This does not
●
include trunk calls that return to the attendant group after a timeout or deferred attendant
recall.
Tie Call — An incoming TIE trunk call (dial-repeating or direct types) to an attendant group.
●
This does not include trunk calls that return to the attendant group after a timeout or
deferred attendant recall.
Redirected DID Call — A DID or ACD call that times out due to ring/no-answer, busy
●
condition (if applicable), or Number Unobtainable and reroutes to the attendant group.
Redirected Call — A call assigned to one attendant, but redirected to the attendant group
●
because the attendant is now busy
852 Administrator Guide for Avaya Communication Manager
Usage
Enter y if you want to present calls by call type. You can assign a
type-disp button on the
can review the call type for the active call.
Enter n if you wish the calls to be queued in chronological order by queue
priority level.
Attendant Console screen so that the attendant