Nortel DMS-100 Series Maintenance Manual page 356

11-10 Routine maintenance procedures
Returning a card for repair or replacement
RLCM-EDC
(continued)
Returning a card for repair or replacement
At your current location
1
2
3
4
5
6
297-8381-550 Standard 02.02 April 1999
Place the card in an electrostatic-discharge (ESD) protective bag.
If your location
is in Canada
is in the United States
Fill in the return label for each card that you return. If you require help to fill out
the label, call 1-800-347-4850.
Pack the card or assembly in a Nortel card shipping carton and seal the carton.
If a Nortel shipping carton is not available, use another carton. Make sure that
you perform the following actions:
enclose each card or assembly in packing paper
surround each card or assembly in bubble pack or foam
secure each card or assembly in the carton so that no card or assembly
can shift around
Address the carton to: Nortel Customer Service Center, 4600 Emperor Blvd.,
Morrisville, North Carolina, 27560
Go to step 11.
Fill in one return label (form 24-115) for each card or assembly that you return.
Make sure that you include the following information:
return authorization number from customer service
NT product engineering code (PEC)
serial number
release number
BCS release software used at the time of replacement
peripheral module load name
description of the failure and action taken to repair
fault code that describes the fault best (see the bottom of the label)
name of your company
office identifier code
your name
site name
Do
step 6
step 2