Acd Configuration - Yealink SIP-T2 Series Administrator's Manual

Administrator's Guide for SIP-T2 Series/T4 Series/T5 Series/CP920 IP Phones
Related Topic
Line Keys Configuration

ACD Configuration

The following table lists the parameters you can use to configure ACD.
Parameter account.X.acd.enable
Description It enables or disables the ACD (Automatic Call Distribution) feature.
Permitted 0-Disabled
Values 1-Enabled
Default 0
Parameter account.X.acd.available
It enables or disables the IP phone to display the Available/Avail or Unavailable/Unavail soft key after the
IP phone logs into the ACD system.
Description
Note: It works only if "account.X.acd.enable" is set to 1 (Enabled).
Permitted
0-Disabled
1-Enabled
Values
Default 0
Parameter account.X.subscribe_acd_expires
It configures the period (in seconds) of ACD subscription.
Description
Note: It works only if "account.X.acd.enable" is set to 1 (Enabled). It is not applicable to CP920 IP phones.
Permitted
Integer from 120 to 3600
Values
Default 3600
Web UI Account->Advanced->ACD Subscribe Period(120~3600s)
Parameter acd.enable
It enables or disables the IP phone to automatically change the status of the ACD agent to available after
the designated time.
Description
Note: It works only if "account.X.acd.enable" is set to 1 (Enabled).
Permitted
0-Disabled
1-Enabled
Values
Default 0
Web UI Features->ACD->ACD->ACD Available Auto
Parameter features.homescreen_softkey.acd.enable
It enables or disables the IP phone to display the ACD softkeys such as Login or Logout on the idle
screen.
Description
Note: It works only if "account.X.acd.enable" is set to 1 (Enabled).
Permitted
0-Disabled
1-Enabled
Values
408
[1]
[1]
[1]
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