Attended Conferences; Unattended Conferences - Avaya CS700 Administration And Maintenance

Attended Conferences

An attended conference is a conference in which an operator, using the Bridge Talk application
for managing and scheduling conferences, places callers into the conference and remains
available to assist conferees and moderators throughout its duration. The CS700/CS780 can be
configured for support operators, who can manage and monitor conferences alone or as part of
a team. They can also record annunciator messages, create and edit dial lists, dial out to
conference participants, record and playback recorded conference dialog, run question and
answer and polling sessions, and print conference reports directly from their workstations.
Attended conferences are scheduled and configured with the Conference Scheduler
application. To join an attended conference, conferees either dial in at a designated time or an
operator dials out to conferees. When dialing out, an operator can either dial a phone number
directly from the keyboard or launch an automated dialing function that dials numbers from a list
stored on the system (blast dialing).
See the Bridge Talk User's Guide for details on the Conference Scheduler.

Unattended Conferences

An unattended conference is a conference in which conferees gain access to and participate in
a conference without operator assistance. (Operator assistance, however, can be provided as
necessary.) When callers dial in to the unattended conference they are prompted to provide one
or more security codes to enter the conference. Once the system validates the code(s), the
caller is routed directly to the conference, but the system can also be configured to route callers
to a waiting queue to receive operator assistance.
Like attended conferences, specific conference features are set up using the Conference
Scheduler application from Bridge Talk. For instance, Auto Blast, a feature that enables
moderators to initiate a blast dial or enables the system to initiate a blast dial when the
moderator enters a conference is a conference-specific feature. System-wide operational
parameters for unattended conferences are specified by the Conference Scheduler
Configuration set up by a system administrator. See
Scheduler on page 169 for details on configuring the Conference Scheduler and other
unattended conference features.
Other features that can be configured for unattended conferences on a system-wide basis
include:
Auto Extend Duration — The system attempts to extend a conference beyond its
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scheduled end time.
Auto Extend Ports — The system attempts to allocate additional ports to conference to
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accommodate additional conferees.
Early Start Minutes — Conferees can enter a conference 1 to 30 minutes earlier than the
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scheduled start time if ports are available.
Audioconferencing Features
Chapter 7: Configuring Conference
Issue 1 August 2007 17