Page 1 SIP DECT Fundamentals Avaya Communication Server 1000 NN43120-123, Standard 04.06 October 2012...
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Page 3: Table Of Contents
Chapter 1: New in this release................... Features..............................7 Revision History............................7 Chapter 2: Product overview..................... Navigation..............................9 Overview of Avaya SIP DECT........................9 Universal extension support........................12 DECT Handset features..........................13 CallPilot and Message Waiting Indication support..................14 SIP DECT capacity limitations........................15 Chapter 3: Site planning and hardware deployment............
Page 4 4720 DAP LED indications........................149 DAP firmware update..........................150 Remove and replace a DAP (if a new DAP is available)................151 Remove and replace a DAP (if a new DAP is not available)..............152 System synchronization analysis......................153 Export and import SIP DECT system......................165 DAP Controller deactivation........................
Page 5 Feature configuration..........................249 Messaging............................249 Contacts............................250 Settings............................251 Calls..............................253 Calendar and Accessories....................... 253 Feature selection............................253 Broadcast Groups............................. 257 Appendix I: DAP multicast group membership..............DECT Access Point network interface...................... 259 Multicast configuration..........................260 The IGMP snooping problem........................261 The IGMP snooping solution........................
Page 6 SIP DECT Fundamentals October 2012...
Page 7: Chapter 1: New In This Release
Chapter 1: New in this release The following sections describe what’s new in this document for DECT Release 5.2 and Avaya Communication Server 1000 Release 7.5. • Features on page 7 • Revision History on page 7 Features DECT Release 5.20.091 for Communication Server 1000 Release 7.5 introduces the following: •...
Page 8 Standard 01.01. This is a new document issued to support Communication Server 1000 Release 5.5. Some of the information in this new document was previously contained in the following document: DECT Fundamentals, NN43120-114. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 9: Chapter 2: Product Overview
Chapter 2: Product overview This section describes the capabilities, configuration, and design of Avaya SIP DECT for Avaya Communication Server 1000 (Avaya CS 1000). Navigation • Overview of Avaya SIP DECT on page 9 Overview of Avaya SIP DECT You can use Avaya Session Initiation Protocol (SIP) Digital Enhanced Cordless Telecommunications (DECT) to move without restriction about your work site while conducting telephone conversations, using wireless handsets.
Page 10 DHCP and the other for TFTP. If the system requires DAP configuration without DHCP or TFTP, the DHCP or TFTP server is required during installation or configuration changes. The following figure shows a general SIP DECT configuration. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 11 PC. However, you can also install them on separate servers to enhance performance or facilitate administration. You connect the DAP to the Communication Server 1000 (CS 1000) using the SIP Line trunks that you configure for SIP Line Gateway Each DAP communicates with the subscribed DECT handsets in the coverage area, and each DAP interacts with the CS 1000 and with other configured DAPs in the company network.
Page 12: Universal Extension Support
There is limited support for Associated Telephone (AST) or Computer-Telephone Integration (CTI) capabilities on SIPL for Presence on OCS. Each DECT Handset has a local Directory Number (DN) in CS 1000. Use this local DN to subscribe the corresponding DECT Handsets on the SIP DECT system through DAP Manager.
Page 13: Dect Handset Features
DECT Handset features • Calling Line ID (CLID) and Calling Party Name Display (CPND) for simple calls not involving call transfer • CLID and CPND for an internal line (digital or IP phone with display) calling to or receiving a call from a DECT Handset •...
Page 14: Callpilot And Message Waiting Indication Support
SIP DECT Handset use (busy/available). • Activate FFC features such as Call Forward, Make Set Busy, Ring Again, Call Park, which are available for SIP Line users from a DECT Handset. For more information, see Avaya SIP Line Fundamentals, NN43001-508 Note: Some of the described features require Call Server configuration.
Page 15: Sip Dect Capacity Limitations
The system can send MWI to the DECT Handset through the SIP Trunk; you can enter the MWI primary DN of the SIP DECT user. CS 1000 supports only the Unsolicited MWI NOTIFY model. An external SIP UA cannot SUBSCRIBE to MWI NOTIFY messages and cannot request the current status of MWI for the DN from the system (by sending SUBSCRIBE messages).
Page 16 Product overview Consider the following additional capacity limitations based on the CS 1000 configuration characteristics. • The number of available UEXTs is limited by the number of available virtual Telephone Numbers (TN) in the system. • The number of DNs available for DECT Handsets depends on the configured dialing plan and the availability of the Directory Number Expansion (DNXP) package 150.
Page 17: Chapter 3: Site Planning And Hardware Deployment
18 Call Server, Signaling Server, and SIP Line Gateway Before you install SIP DECT, you must install and configure an Avaya Communication Server 1000 (Avaya CS 1000) system, as follows: • Install Call Server and SIP Line Gateway.
Page 18 DECT handsets when you select the I use a modem to connect to the network check box in the Audio settings for the softphone. If you select this setting, the Avaya 2050 IP Softphone uses the G.729 codec for all calls.
Page 19 Components of SIP DECT systems Ensure that the DAPs are installed according to the location recommendations. For more information, see Deployment requirements on page 19. Deployment requirements This section describes SIP DECT deployment requirements. Navigation • Radio synchronization on page 19 •...
Page 20 99. The DAPs transmit with a minimum of two channels carrying primary voice and data, also named bearers. If no voice calls occur over a DAP, the DAP transmits two dummy bearers. If SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 21 Components of SIP DECT systems one or more voice calls occur on the DAP, one is one a dummy bearer, while the others are voice calls. Synchronization hierarchy If two or more DAPs belong to the same system, the DAPs automatically synchronize using a hierarchical structure.
Page 22 --72 dBm and a distance X, the signal strength at the double distance, 2X, is --78 dBm. For more information, see Figure 4: Signal strength considerations on page 23. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 23 Components of SIP DECT systems Figure 4: Signal strength considerations • An open area has more than sufficient signal strength for synchronization. The expected level at the double distance is --78 dBm. The required level is --80 dBm to --85 dBm. This leaves a safely margin of 2 to 7 dB.
Page 24 • The TFTP server stores the configuration file and the firmware that are available to the DAPs. After a DAP starts up, the DHCP server sends the DAP the IP address of the TFTP SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 25 Gatekeeper or SIP proxy, depending on the type of PABX that is used. To facilitate network management, Avaya recommends that fixed IP addresses are also assigned by the DHCP server. Ensure that the DHCP server has the hardware MAC addresses of all servers to issue the proper (fixed) IP addresses to each individual server.
Page 26 For more information about the 4720 DAP mounting procedure, see Mounting the 4720 DAP on a wall on page 180 To install the DAPs outdoors, see Install the external housing on page 217. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 27 Components of SIP DECT systems DAP power configuration The C4710 and C4710E DAPs are powered using one of the following methods: • Locally, using an RJ-11 connector. The AC voltage must be 40V (+ or --10 percent). Use an AC adaptor that provides at least 10 Watts. For part numbers of available AC adaptors, Table 1: Part numbers on page 27.
Page 28: Types Of Sip Dect Configuration
Basic (or Simple) Configuration: In Basic Configuration, all DAPs are in the same subnet that is based on one or more IP switches. IP multicast must be able to occur between all DAPs. The configuration supports SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 29 Types of SIP DECT configuration seamless handover between all DAPs. For an illustration of a simple SIP DECT configuration, Figure 6: Simple SIP DECT network configuration on page 29. Figure 6: Simple SIP DECT network configuration Routed Head Quarter configuration: Routed Head Quarter Configuration is used for a Large Campus network that is split into several subnets.
Page 30 SIP DECT system. Branch Office configuration supports seamless handover within each isolated site (branch office), but not between sites. Support is unavailable for roaming between branch offices. For SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 31 Types of SIP DECT configuration an illustration of a Branch Office Configuration, see Figure 8: Branch Office Configuration page 31. Figure 8: Branch Office Configuration For Branch Office Configuration, network settings must comply with the following requirements: • The network between Branch Offices and Call Server must support QoS. •...
Page 32 Multi Site Mobility Network Configuration: Multi Site Mobility Network (MSMN) Configuration makes it possible to use portable DECT handsets on various MCDN nodes where each node is a CS 1000 system plus the corresponding SIP DECT system. MSMN allows roaming between independent SIP DECT systems installed on separate Call Servers (connected by trunks).
Page 33: Site Planning
Site planning • All visitor UEXT SIPL clients above the maximum licenses number are deleted on sysload. • All visitor UEXT SIPL clients are deleted on sysload if the MSMN package is restricted. • Overlay 20 does not print the VSIT and HMDN lines in reports. •...
Page 34 For an illustration of the relationship between coverage and voice quality in an open environment, see Figure 10: Coverage and speech quality in an open environment. on page 35. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 35 Site planning Figure 10: Coverage and speech quality in an open environment. Be aware that DECT is a digital communication system. It incorporates a “transmission errors hiding” system. This means that it tries to hide the transmission errors. The results of this mechanism are as follows: •...
Page 36 The air and the obstacles cause attenuation called insertion loss. The following table shows typical insertion losses for some obstacles. Table 2: Typical insertion losses of some obstacles Material Insertion loss (dB) Glass SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 37 Site planning Material Insertion loss (dB) Glass, metal reinforced grid Glass, metal clad sunguard Wall, indoor, plaster, wood Wall, brick, 10 cm Wall concrete, 10 cm Wall concrete, 15 cm Wall concrete, 20 cm, large windows Wall concrete, 40 cm Ceiling, concrete, reinforced, tiles 17-20 With the DECT equipment, the available link budget is 38 dB.
Page 38 The following items cause shadowing of the radio signal: • Thick walls, especially cavity walls and reinforced concrete walls. • Windows or glass in doors with steel wire reinforcement or metallic reflection film. • Steel doors, partitions, or walls. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 39 Site planning • Fire resistant doors. • A wall of steel cabinets, large computer equipment or machinery. • Thick concrete floors. During the site survey, be aware of the following: • Choose a corridor or other large open space, rather than an enclosed area, so that the radio signal passes through as few walls as possible to reach as large an area as possible.
Page 40: System Deployment
41. For more information about the deployment kit, see the DeTeWe User Manual that accompanies each kit. Important: If you use an older deployment tool that differs from the one in the following figure , see Deployment tool on page 205. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 41 System deployment Figure 12: Deployment Kit 2 and carrying case The following figures shows the assembled kit. SIP DECT Fundamentals October 2012...
Page 42 Site planning and hardware deployment Figure 13: Assembled Deployment Kit 2 and DeTeWe handsets SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 43 System deployment Figure 14: Deployment Kit 2 basestation Use the following information in conjunction with the DeTeWe User Manual that accompanies the deployment tool. • The two DeTeWe handsets with the kit are subscribed to the basestation and are numbered 13 and 15. To view the assembled basestation and the DeTeWe handsets, see Figure 13: Assembled Deployment Kit 2 and DeTeWe handsets on page 42.
Page 44 If a handset and a basestation are in radio communication with each other. Range The distance from a cell center to the cell boundary. Office The location where a handset user spends the majority of the day. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 45 System deployment Term Definition Traffic table Traffic tables record site traffic information from the floor plan and the customer. The traffic table helps to determine the required number of basestations for each cell. The following figure illustrates some of the preceding terms. Figure 15: Example showing deployment terms Deploying on a single floor Use the information in this section when you are installing SIP DECT on a single floor.
Page 46 Determine the range from the cell center to the cell boundary, or the distance to a potential cell center from a critical point, by using the cell boundary value and the deployment tool. Important: Close all doors, and hold the survey handset about 1.2 m above the ground. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 47 System deployment Figure 17: Cell boundary terminology Determine a cell boundary for the cell center by placing the deployment tool at the cell center and using the deployment handset to establish the cell boundary. Use the following procedure to mark the cell contour based on the most distant point. Demarcating the cell contour for the critical point farthest from the center of the full coverage area 1.
Page 48 Demarcating the cell contour for the critical point farthest from the center of the full coverage area on page 47 to mark the cell contour of the closest adjacent critical point to the first critical point. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 49 System deployment Figure 19: Cell contour of the closest adjacent critical point to the initial critical point on page 49, P2 is the closest adjacent critical point to the first critical point. Figure 19: Cell contour of the closest adjacent critical point to the initial critical point Use the following procedure to locate the cell center.
Page 50 50 until there you have sufficient Xs so you can draw a contour arc around the cell center. For an example of a cell boundary, see Figure 21: Example of a cell center boundary on page 51. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 51 System deployment Figure 21: Example of a cell center boundary Use the following procedure to mark and label the cell boundary. Marking and labeling the cell boundary on the floor plan 1. Mark each office within the cell that is isolated from the office area. 2.
Page 52 For more information, see Demarcating the cell contour for the critical point farthest from the center of the full coverage area on page 47 to Demarcating a cell boundary on page 50. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 53 System deployment Cell contour arcs must pass near the cell boundary of adjacent cells. For an example, Figure 23: Example of deployment for cell center 1C2 on page 53. Figure 23: Example of deployment for cell center 1C2 Use the following procedure to mark cell contours, centers, and boundaries at the far end of the intended coverage area.
Page 54 P15, P16, P17) on page 55, and 3. Mark critical points where cell boundaries meet (P16 and P17 in Figure 25: Identify new critical points (P11, P12, P13, P14, P15, P16, P17) on page 55. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 55 System deployment Figure 25: Identify new critical points (P11, P12, P13, P14, P15, P16, P17) Use the following procedure to mark additional cell boundaries and define the extent of the coverage area. Demarcate additional cell boundaries to cover all areas of the building Repeat the procedures Identifying critical points on the floor on page 45 to...
Page 56 Cell boundary 1C7 completes the floor plan. Figure 26: Contours formed by critical points P11, P13, and P16 Figure 27: Cell center 1C5 formed by critical points P11, P13, and P16 SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 57 System deployment Figure 28: Cell boundary 1C5 formed by critical points P11, P13, and P16 Figure 29: Example of critical point cell boundaries SIP DECT Fundamentals October 2012...
Page 58 For more information, see Entering the site survey mode on page 43 if you use Deployment Kit 2, or Entering the monitor mode on page 213 if you use an older Deployment tool. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 59 System deployment 3. Measure the deployment contour as if the basestation was on this floor, instead of the floor below. If only a small area is covered (less than a 10 metre radius), no through-the-floor coverage is available on the floor above an installed basestation. 4.
Page 60 To plan an unusual condition, consider the following situations. • Cell centers are too close on page 61 • Cell centers are too far apart on page 61 • Too many cell centers on page 61 SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 61 System deployment Cell centers are too close If you deploy cell centers less than 10 metres apart, the handsets can initiate unnecessary handover. Unnecessary handover results in excessive internal messaging and degraded speech quality. Cell centers are too far apart If you deploy cell centers too far apart, the edge of a cell does not overlap the coverage from another cell.
Page 62 Calculating the number of users with an office outside the cell who walk into the cell page 65 • Calculating the number of users without an office on page 66 • Totalling the estimate for users in a cell on page 66 SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 63 System deployment • Calculating the data for all remaining cells on page 67 • Creating a table to document telephone types in a cell on page 67 • Determining cell reengineering on page 68 Estimating traffic within a cell To adjust the number of users supported by the system, you can modify the deployment procedures you followed in Deploying on a single floor on page 45 or...
Page 64 Table 6: Example of the table first row calculation Estimate for: Users inside the cell with an office Users with an office outside of a cell who walk into the cell Users without an office Users in a cell SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 65 System deployment Calculating the number of users inside the cell with an office 1. Estimate the number of users in the first cell with an office. Use the formula: (users with an office in the cell × 0.7) 2. Enter the result in the row Users inside the cell with an office. In the example in Figure 33: Example of dividing the coverage area and recording offices...
Page 66 2. Enter the result in the bottom row users in a cell. For the example in Figure 33: Example of dividing the coverage area and recording offices on page 63, the 1C1 handset estimate equals 11.6. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 67 System deployment 8.4 + 3.2 + 0 = 11.6. Calculating the data for all remaining cells Table 10: Example of a completed estimate table Estimate for: Users inside the cell with 21.0 14.7 an office Users with an office outside of a cell who walk into the cell Users without an office Users in a cell...
Page 68 68, the handset estimate is 11.6. 2. Determine the telephone types in the first cell. In the example shown in Table 12: Example of a completed estimate table page 68, the telephone type is H&W. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 69 System deployment 3. Locate the telephone type column in Table 12: Example of a completed estimate table on page 68. In the example, H&W is the users with both a handset and a wired telephone. 4. Find the handset estimate range in Table 14: Cell reengineering on page 68.
Page 70 Site planning and hardware deployment Estimated number of handsets for users Adjusted estimated number of handsets without wired telephones for each cell SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 71 System deployment Estimated number of handsets for users Adjusted estimated number of handsets without wired telephones for each cell Adjusting for users without wired telephones 1. Count the number of user offices with handsets and wired telephones (H&W), and record the number. 2.
Page 72 5. Determine the number of handset users in the new cell areas. 6. Count the number of user offices within each smaller sector. Ensure fewer user offices exist within the cell than the traffic limit. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 73 System deployment 7. Take the deployment tool to the locations calculated on the floor plan. Ensure that there is a location that meets the requirements in Deployment requirements page 19. 8. Ensure the new cells have complete coverage. 9. Use the deployment handset to check coverage. 10.
Page 74 Site planning and hardware deployment SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 75: Chapter 4: Software Requirements
75 Call Server and SIP Line Gateway software For information about the CS 1000E Call Server, see Avaya Communication Server 1000E Installation and Commissioning, NN43041-310. For more information about SIP Line Gateway application installation, see Avaya SIP Line Fundamentals, NN43001-508.
Page 76 TFTP server or both, or the built-in DAP controller DHCP and TFTP servers. DHCP servers and TFTP servers are the network components of the Microsoft Windows 2003 Server. Install these servers as services for the SIP DECT system functions. For more SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 77 DAP controller software information about Microsoft Windows 2003 DHCP and TFTP server installation and configuration, see DHCP and TFTP servers. The DAP controller software includes DHCP and TFTP servers that you can configure from the IP DECT Configurator. For more information about built-in DHCP and TFTP servers, see Built-in DHCP and TFTP servers on page 86.
Page 78 10. Close the Add/Remove Programs window and close the Control panel window. Configuring the Settings for SIP DECT 1. Start the DHCP manager:Start > Programs > Administrative Tools > DHCP. The DHCP Administration Tools window appears. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 79 DAP controller software 2. Select the active DHCP server and create a new scope: Action > New Scope. The New Scope Wizard starts. 3. Click Next in the wizard dialog box. 4. Enter a name and description for the new scope; for example, SIP DECT. 5.
Page 80 11. Click Next The Lease Duration window appears. 12. Set the desired lease duration of the granted IP addresses to the desired value. 13. Click Next The New Scope Wizard—Configure DHCP options window appears. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 81 DAP controller software 14. Select No, and click Finish. The newly created scope appears with a new line called Scope Options. 15. Right-click Scope Options, and select Configure Options. The Scope Options page appears. SIP DECT Fundamentals October 2012...
Page 82 17. Check Option 067 for the boot file name. Enter dapcfg.txt. 18. Select the Option 3 check box, and enter the Router or Default Gateway IP address (for example, 192.168.100.1), and click Add. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 83 DAP controller software 19. Click Apply to save the changes and OK to close the dialog box. 20. Right-click Scope, and select Activate. Now your DHCP server is configured correctly. 21. Close the DHCP window. TFTP server Many types of TFTP servers are available, including shareware and freeware. A TFTP server must handle several accesses at the same time, because several accesses occur at the same time, when the DAPs start simultaneously.
Page 84 9. Click yes after you are prompted to restart the computer. Starting the TFTP server 1. If you have Windows 2003, go to Start > Control Panel. 2. Open Administrative Tools. 3. Open Services. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 85 DAP controller software The Services window appears. 4. Select Trivial FTP Deamon. 5. Right-click the Trivial FTP Deamon , and then select Start. 6. Right-click the Trivial FTP Deamon, and then select Properties. 7. Change the Startup Type setting to Automatic. 8.
Page 86 DAP controller to start or stop the DHCP server program. This DHCP server responds to DHCP requests from DAPs because it checks on Vendor Class Identification D(ECT) AP 49 from a DAP. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 87 DAP controller software You can configure built-in DHCP server using the Network Settings window of IP DECT Configurator. Prerequisites If you are configuring a new system, perform the following procedures before you configure the built-in DHCP server. • Starting the IP DECT Configurator on page 94 •...
Page 88 1. Start the DHCP manager by clicking Start > Programs > Administrative Tools > DHCP. 2. Right-click Scope, and select Properties. The DHCP Administrative tools page appears. 3. Select Unlimited for Lease duration for DHCP clients. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 89 DAP controller software 4. Click the Advanced tab, and select Both for Assign IP addresses dynamically to clients of and Unlimited for Lease duration for OOTP clients. 5. Click OK to save changes. SIP DECT Fundamentals October 2012...
Page 90 • Ensure that you have DAP firmware 4910b524.dwl or later. • Ensure that you have configured the IP addressing on the network adaptor. Installing the DAP Controller 1. Insert the CD-ROM in the CD drive, and run setup.exe. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 91 Multiple Systems installation type, you can activate one of the configured SIP DECT systems and make changes. The DAP Controller PC can work with only one active SIP DECT system. Avaya recommends that you configure a dedicated DAP Controller PC in each SIP DECT system.
Page 92 The system installs the software. The InstallShield Wizard Completed page appears when the installation is complete. 10. Click Finish. The IP DECT Configurator starts automatically, so that you can configure your SIP DECT system. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 93: Chapter 5: System Configuration
Session Initiation Protocol (SIP) DECT on SIP Line provides the features of traditional DECT so that the SIP DECT system can interact with Avaya Communication Server 1000 (Avaya CS 1000) through the SIP Line gateway.
Page 94 2. Enter the System name; for example, System_1. Use no special characters in your SIP DECT system name. The folder and the SIP DECT system share the same name. 3. Select SIP on CS1000 SIPL in the PBX menu. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 95 Basic (simple) SIP DECT configuration with Communication Server 1000 SIP Line Gateway 4. In the General Settings window, enter the path to the firmware, the DAP package file; for example, C:\tftpdroot\4910b524.dwl. 5. Click Apply. Configuring IP Settings 1. On the Settings pane, click IP Settings. The IP Settings page appears.
Page 96 • To create a Routed Head Quarter with Branch office configuration, see Routed Head Quarter Configuration with Branch Office on page 111. Configuring SIP Settings 1. In the Settings pane, click SIP Settings. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 97 Basic (simple) SIP DECT configuration with Communication Server 1000 SIP Line Gateway The SIP Settings window appears. Figure 35: SIP settings 2. In General Settings tab In the SIP Domain field, enter the domain name. The SIP domain you enter here must be the same as the SIP domain name you enter as the domain in SIP LINE Gateway, in SIP Line Gateway configuration page 106.
Page 98 This setting is applied to the predial mode as well. f. Select the check box for sdp_payload_size and enter the value (in milliseconds) to define the SDP (Session Description Protocol) offer payload size. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 99 Avaya customers usually receive unique PARIs with their DECT systems. For information about the allocation of PARI or SARI for your DECT installation, contact your Avaya DECT supplier. The worldwide unique PARI for your DECT system is issued by the European Telecommunications Standards Institute (ETSI). For more information, see http://www.etsi.org.
Page 100 DAP determines if calls between SIP DECT handsets and IP-based endpoints use G.711 or G.729, regardless of zone configuration (Best Bandwidth or Best Quality) on CS 1000. • The options preferred use of G.729 and only use of G.729 in DAP Controller are not supported.
Page 101 Basic (simple) SIP DECT configuration with Communication Server 1000 SIP Line Gateway 8. Select the Email Settings tab 9. Enter a value next to SMTP Server with the DNS name or the IP address of your SMTP mail server. Email messages can be sent automatically if a DAP fails or if the channel occupation threshold is exceeded for more than a specified number of seconds.
Page 102 4. Click the Activate all button. Note: After you have activated the system in the IP DECT Configurator window you will see a timer, indication the time left before the program will be closed. When the SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 103 Basic (simple) SIP DECT configuration with Communication Server 1000 SIP Line Gateway time expires, IP DECT Configurator will be closed, but all services will be up and running. To stop the timer open any configuration tab. Enabling or re-enabling the DAPs To enable or re-enable the DAPs, start the DAPs.
Page 104 DAP manager. Subscribing a DECT handset 1. Select Subscriptions from the menu on the left. The Subscriptions page appears. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 105 Basic (simple) SIP DECT configuration with Communication Server 1000 SIP Line Gateway 2. Select the required available extension number or numbers. If the required number is not visible, select another page. The page number appears in the top and bottom rows of the subscriptions table. 3.
Page 106 SIP Line Gateway configuration There are no specific SIP DECT configuration requirements for SIP Line. For information about installing and configuring SIP Line Gateway, see Avaya SIP Line Fundamentals, NN43001-508. When configuring SIP Line Gateway for use with a SIPL configuration, ensure that you configure the following parameters: •...
Page 107: Branch Office Configuration
Basic (simple) SIP DECT configuration with Communication Server 1000 SIP Line Gateway If you plan to configure Microsoft Office Communicator for your SIP DECT handset, you must add the required settings to the UEXT block (AST 0; CLS T87A). Table 17: LD 11: Add universal extension Prompt Response Description...
Page 108 Open the IP DECT Configurator, and click Modify. 2. Select the SIP DECT system that you are running, and click System Configuration. 3. Choose Main Site with Branch Office(s) for System configuration, as shown in the following figure. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 109: Routed Head Quarter Configuration
Routed Head Quarter configuration 4. Configure each branch office by entering the following parameters: • Subnet - the first address in the subnet range. For instance, 192.168.32.0. • Subnet mask - mask to specify the subnet boundaries. • RPN range - lowest RPN and highest RPN in this Branch Office. •...
Page 110 IP multicast. Example: DAPs in three subnets: • 192.168.1.0/24 • 192.168.4.0/24 • 192.168.5.0/24 For this example, enter the Aggregated Subnet Mask 255.255.248.0. 6. Perform one of the following steps: SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 111: Routed Head Quarter Configuration With Branch Office
Routed Head Quarter configuration If you were referred to this procedure from Configuring System Settings page 96, click Apply, and continue configuring the SIP DECT system using Configuring SIP Settings on page 96. Go to step 7. 7. Click Save System and deactivate the system. 8.
Page 112 8. Ensure DHCP and TFTP servers are configured properly, so that DAPs can start in all Branch Offices. 9. Activate the system and restart all DAPs. 10. Start DAP Manager, open the Access Points page and ensure all DAPs are present and working. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 113: Multiple-Site Mobility Network Configuration
MSMN configuration requires Multi-site Mobility Networking package 370 enabled. DECT Visitor User on SIP DECT consumes one SIPN license (AVAYA SIP LINES) from a pool of SIPN licenses that are available to all SIP clients and one DECT (wireless) Visitor license from a pool that are available to DECT clients (DMC/SIP DECT).
Page 114 1. In the navigation menu, click Pack Up & Go. 2. SelectExport (multi-site) from the menu. 3. Move the required subscriptions from the Selection list to the Export list, using the buttons > (for one selected subscription) or >> (for all subscriptions). SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 115 Multiple-site mobility network configuration 4. Click OK, and then Save in the File Download Page. 5. Enter the name of the file with exported subscriptions, navigate to the folder in which to store the file, and click Save. Importing subscriptions on remote systems 1.
Page 116 - NCFW DSC+CDN of the home system or AC+LOC+ CDN of the home system; for example, 7384500 • Enter the forward DN and enable required class of service for UEXT block of DECT visitor: - FDN XXXX (ACDN, configured in the above step); for example, 4700 SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 117: Multiple Gatekeepers Configuration
Multiple-site mobility network configuration - cls FNA FBA MWA Note: Ensure that message waiting indication is enabled in Customer Data Block (LD 15): IMS must be set to YES; MCI must be present in the OPT prompt (FTR_DATA). Operating the MSMN feature To activate the MSMN feature, perform the following steps: •...
Page 118 3. In the Proxy IP address field, enter a value for proxy IP address. 4. In the Proxy port field, enter a value for proxy port. Note: The proxy port value must correspond to the proxy port value configured in SIP Line. 5. Click OK. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 119 Communication Server 1000 hardware type and the deployment type. - SIP Line requires a separate CP PM or COTS server. For more information about the CP PM platform, see Avaya Co-resident Call Server and Signaling Server Fundamentals, NN43001-509. For more information about COTS platforms, see Avaya Linux Platform Base and Applications Installation and Commissioning, NN43001-315.
Page 120 DNR prefix to a DECT Handset only for the first selection. If this proxy (SIP Line Node) fails, then the DAP selects the next proxy from the list regardless of the DNR prefix. SIP DECT registrations are not strictly bound to proxies by DNR prefixes. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 121: Chapter 6: System Administration
Chapter 6: System administration This chapter contains information about the administration of the Avaya SIP DECT system for Avaya Communication Server 1000 (Avaya CS 1000) . Navigation • DAP manager overview on page 121 • Subscription management on page 123 •...
Page 122 Use this section to view history of the DECT Access Points status. • Pack Up & Go Use this section to prepare subscription data for use in another system and to export multi-site subscriptions. 2. Task list SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 123: Subscription Management
• A Directory Number (DN) must be available and free. For information about making DNs available on the system, see Add a DN range on page 132. • You also must configure the Communication Server 1000 (CS 1000) system to which the SIP DECT system is connected. For information, see Call Server Configuration on page 114.
Page 124 The DAP manager IP DECT page appears. 2. Select Subscriptions from the menu on the left in the DAP manager IP DECT page. The Subscriptions page appears. 3. Select the subscription to edit. 4. Click Edit. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 125 Follow this procedure to remove subscription data from the system only. This procedure does not clear the subscription from the handset. Important: Avaya recommends that you use the following procedure only if a handset was lost or damaged beyond repair. Removing a subscription from the system 1.
Page 126 Use a filter to display certain numbers or numbers with certain characteristics. Using the DNR filter 1. Open the DAP manager IP DECT page. 2. Select Subscriptions. 3. Select the Use DNR filter check box at the top of the Subscriptions page. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 127 Subscription management TheFilters page appears. 4. Click the Filter menu, and choose the required filter type. For an explanation of the various filter types, see Table 19: Filter types on page 127. 5. To disable the Filter, click the Filter and select No Filter from the list. Table 19: Filter types Filter type Description...
Page 128 The status changes to absent if one of the following cases occurs. - The handset is switched off. - The handset is placed in the charger in disconnected charging mode (only for Avaya 4027, 4070, and 4075 DECT handsets). - The handset is out of reach or switched off. The system detects that the handset is no longer reachable and the status automatically changes to absent.
Page 129: Dap Management
DAP management The Registration status indicates the status of the handset in the SIP DECT system. The status is Registered or Absent. - If the Registration status is Registered, the handset is registered in the SIP DECT system and can make calls. - If the Registration status is Absent, the handset is not registered in the SIP DECT system and cannot be used to make calls.
Page 130 2. Click Access points. The DECT Access Points page appears. 3. Select the DAP to restart. 4. Click Reboot. The DAP restarts. It takes several minutes for the DAP to begin working again after it restarts. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 131 DAP management Important: If you use Reboot to restart a DAP, information about types and software versions of subscribed handsets is lost, and is restored after several hours. You can restore this information immediately using either of the following methods: •...
Page 132: Add A Dn Range
2. Browse to the .csv file that contains the extension numbers (phone book). 3. Click OK. The file contents is imported. 4. Click the Subscriptions menu to verify that the extension numbers imported properly. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 133: System Backup
• A Central Directory .csv file. When you use the Central Directory Access tool with an .xls file, you can convert this xls file to .csv format by using Microsoft Office Excel. System backup Avaya recommends that you back up the SIP DECT system whenever you make changes to the system configuration. Backing up a system 1.
Page 134: Subscription Export And Import
113. Exporting subscriptions 1. Open Internet Explorer, and enter the following URL in the address field: localhost/ cds. The DAP manager IP DECT page appears. 2. Click Pack Up & Go. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 135 Subscription export and import 3. If you are exporting multi-site subscriptions, select Multi-site subscriptions. 4. Enter the PARI of the remote system. 5. If you are exporting multi-site subscriptions, enter the SARI of the remote system. 6. Click OK. 7. Click Add Number Range. The Add Number Range page appears.
Page 136 Importing subscriptions 1. Open Internet Explorer and enter the following URL in the address field: localhost/ cds. The DAP manager IP DECT page appears. 2. Click Pack Up & Go. 3. Click Import. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 137: Dap Reboot History
4. Navigate to the folder where the file to be imported is stored. 5. Select the file to be imported. 6. Click OK. You must also configure the CS 1000 system to which the SIP DECT system is connected. For information, see Call Server Configuration on page 114.
Page 138: Handset Firmware Update
You can install new firmware and software on the handsets using the Handset Firmware update option. Handset Firmware update is available only on handsets that support this feature. Go to the Define Handset Packages and see the list of handsets for which you can upgrade the firmware. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 139 4. In the table Define Update Periods, specify the days of the week and the time period updates are to occur. Avaya recommends that you have the system perform updates during out-of-office periods. The handset functions during firmware updating; however firmware updating reduces the number of available channels on a radio.
Page 140 Click the handset or package relation in the left panel to display the available firmware packages in the right column. 11. In the right pane, click the package, and then click Select. 12. In the menu, click Add Handsets. The Add handsets window appears. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 141 Handset firmware update 13. In the Add handsets window, add the extension number range on which to upgrade firmware. 14. Click OK. 15. Click Update Handsets. A list of the handsets that are ready to update appears. 16. Click Start Update to start the update. The update starts according to the time schedule you defined.
Page 142: Central Directory Access Tool
Central Directory on that handset type. Consult your SIP DECT supplier to find the handset types that support Central Directory dialing. Supported database types Avaya supports using Flat Excel database as a database type for a Central directory access tool. Create an Excel file for the central database You can create a an Excel sheet to contain your central database.
Page 143 Central Directory access tool Creating an Excel file for the central database 1. Open Microsoft Office Excel. 2. Add three columns as shown in the following figure. Important: It is important to use the column headers DBID, Name, and Extension. The first column contains sequence numbers and each must be unique.
Page 144 Wizard Completed appears. 11. Click Finish. As result of the installation, two new services are running. • Avaya AccessService • Avaya DirectoryService 12. Ensure that both these services are present and show a Status of Started. Configure SIP DECT for Central directory access You must configure SIP DECT to reach the Central directory access services.
Page 145 Central Directory access tool Use the steps in the following procedure to configure SIP DECT for using Central directory access. Configuring IP DECT 1. Open the IP DECT Configurator and click Modify. 2. Select the SIP DECT system that you are running. Click IP Settings. The IP Settings page appears.
Page 146 System administration SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 147: Chapter 7: System Maintenance
Chapter 7: System maintenance This chapter contains information to help you perform system maintenance, such as replacing DECT Access Points (DAP) and managing DAP synchronization. Navigation • DAP Web interface on page 147 • C4710 DAP LED indications on page 149 •...
Page 148 4. Browse to the folder where you want to save the file. 5. Enter the name of the file, and click Save. 6. Optionally, click Home Page to return to the General Settings page. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 149: C4710 Dap Led Indications
C4710 DAP LED indications C4710 DAP LED indications The DAP is equipped with one LED, which can indicate six DAP statuses: • Off: No power • On 0.5 seconds, off 0.5 seconds: Loading software/firmware. • Short flash every 0.25 seconds: IP Network error (not connected; no DHCP or TFTP server;...
Page 150: Dap Firmware Update
During the DAP firmware update, you must restart the DAPs. When you restart the DAPs, any DECT calls that are in progress are dropped, and the SIP DECT system is not available to handle calls until the DAPs finish restarting. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 151: Remove And Replace A Dap (If A New Dap Is Available)
Remove and replace a DAP (if a new DAP is available) Updating the DAP firmware 1. Start IP DECT Configurator. 2. In the IP DECT Configurator main window, click General. 3. If you have more than one DECT system configured in IP DECT Configurator, click Modify, and select the system you want to update.
Page 152: Remove And Replace A Dap (If A New Dap Is Not Available)
Each handset is now connected to another DAP. 9. When you receive a new DAP, ensure that the DHCP server and the TFTP server are available in the IP network. 10. Connect the new DAP. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 153: System Synchronization Analysis
System synchronization analysis Wait until the new DAP appears in the DAP list of the DAP manager. 11. Click Edit. 12. In the RPN field of the new DAP, enter the RPN value you recorded after you removed the old DAP in step 4. 13.
Page 154 • The DAP Information pane shows data of the selected DAP. In this main Window, you will find the following items in the tools bar in the top: • Open Opens a Visibility File (e.g. visadm.txt) • Print SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 155 System synchronization analysis Print the hierarchy of the Synchronization structure. • View This opens the Location window without asking for a Location file, see Subsection Synchronization Analyzer Location page • Load This button allows you to load a location file to make the DAP positions visible in a map of the building.
Page 156 “-” sign Red = The current level of an RPN is lower that the one in file that you have loaded for comparison. “=” sign Green = means current level is the same as the compared level. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 157 System synchronization analysis “X” sign Red = This DAP does not exist in the file that you have loaded for comparison. Print: Sends the Tree view to a printer. Exit: Exits the program. • View Problems: This selects the problem view, which is the default. A number of potential problems, like DAPs that can synchronize to one other DAP only, are made visible with this view type.
Page 158 When clicking this button, the system asks you to open a Location file (file that contains a “map” of the building). File type .xml. This file can be created by means of the Location Builder tool. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 159 System synchronization analysis Note: Using the Location Builder in the DAP Controller Release 5.0 and lower, you can create maps of the location and import these maps as xml files in the Sync Analyser. In the DAP Controller Release 5.2, the Location Builder has been changed completely and is a tool for third line engineers.
Page 160 System maintenance • Show Seen DAPs SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 161 System synchronization analysis This type of view, shows you the selected DAP and it shows you the DAPs that the selected DAP can see. The selected DAP is flashing its colour in the synchronization tree and dark red. In the example above, RPN 018 is the selected DAP. The DAPs that have a colour are seen by the selected DAP.
Page 162 The following procedures describe how to analyze DAP synchronization and track portable devices in the system. Tracking a portable device 1. Click Start > All programs > DAP controller > DAP Applications > IPDECT Performance Manager to open the DAP Performance Management Interface. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 163 System synchronization analysis 2. Select the Enable Logging check box. The file pmtbc.dat is generated, and contains Traffic Bearer Control information. Important: You must disable logging when you finish the synchronization analysis activities. 3. Click Start> All programs > DAP controller > DAP Applications > DAP Sync Analyzer.
Page 164 7. Optionally, load a Traffic Bearer Control (pmtbc.dat) data file. This file contains statistics and logging information about traffic bearers. To open this file, choose Tools > Track Portable. A file requestor appears. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 165: Export And Import Sip Dect System
Export and import SIP DECT system 8. Navigate to the directory C:\..\PM\ on the DAP controller or manager PC, and choose the file pmtbc.dat. The data from the TBC file appears in a table, and the PMID of each portable appears. 9.
Page 166: Dap Controller Deactivation
• Deactivate the DAP Controller software. You can then use the DAP Controller PC for other purposes, and optionally disconnect it from the network. You can reactivate the DAP Controller software at any time to configure the SIP DECT system. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 167: Uninstalling Dap Controller Software
DAP Controller deactivation Important: If you use the built-in DHCP and TFTP servers, do not deactivate the DAP Controller software. In this case, deactivating the DAP Controller software can interrupt service when a DAP restarts, for instance during a power interruption or during a firmware upgrade.
Page 168: Dap Controller Software Update
(the DAP package file) is stored, select the DAP package file, and click Open. 4. Stop IIS Admin and Diag@Net services using the buttons on the screen. 5. Click Install and follow the procedure. Important: PC restart maybe required after the system is upgraded. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 169: Troubleshooting
Troubleshooting Troubleshooting The Troubleshooting section provides settings you can check to resolve some common configuration problems. • If DAP is not working on page 169 • If you cannot make calls to or from a DECT Handset with SIPL configuration page 170 If DAP is not working Prerequisites...
Page 170 95. - ensure that the following values are configured: SIP domain = root domain (SIP Line configuration) Realm = SIP domain (case-sensitive) user and password are entered correctly use_registrar = yes redirect=no multiple_sip_ports=yes SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 171: If You Have Problems
IP addresses, software version, configuration, and numbering plan. If you have problems with your SIP DECT system, send your completed system survey with the system archive to Avaya support. SIP DECT Fundamentals...
Page 172 • Simple or Routed Head Quarter, or MSMN: • Microsoft Windows or built-in DHCP server: • Microsoft Windows or built-in TFTP server: Numbering plan • CDP or UDP: • Number range for SIP DECT handsets: SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 173 Network packet capture traces Avaya support may ask you to collect network traces if some call scenarios fail on your SIP DECT system. Traces contain SIP messages and RTP packets sent over the Ethernet. You can collect traces from a computer connected to the network (when hubs are in use or if port mirroring is configured on IP switches).
Page 174 System maintenance SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 175: Appendix A: G.729 Daughterboard And Dap Wall Mounting
Appendix A: G.729 daughterboard and DAP wall mounting This chapter contains information about procedures to mount the G.729 daughterboard and 4720 DECT Access Point (DAP) against the wall, and adjust the antenna position. Navigation • Mount the G.729 daughterboard on page 175 •...
Page 176 5. Mount the G.729 Daughter Board onto the main PWB. Push the Daughter Board carefully onto the main board. The white connector should fit well. Ensure the adhesive portion sticks to the Main Board. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 177: Adjusting The Antenna Position
Adjusting the antenna position Figure 40: Mounting the G.729 Daughter Board onto the Main board Figure 41: G.729 Daughter Board on the Main Board 6. Put the 4720 DAP together by mounting the PWB into the cabinet and assembling the cabinet. Do not forget to mount the two screws back into the rear side of the cabinet.
Page 178 3. Remove the antenna cover from the 4720 DAP cover. 4. Carefully bend the antennas to position them vertically, as shown in Figure 43: Bend Antennas carefully into vertical position on page 178. Figure 43: Bend Antennas carefully into vertical position SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 179 Adjusting the antenna position 5. After the antennas are put in the vertical position, replace the 4720 DAP cover and secure the screws at the rear side of the cabinet. Figure 44: Antennas locked into Cover 6. Ensure that the antennas are properly locked into the locks in the 4720 DAP cover, as shown in Figure 45: Antenna in locked position on page 179.
Page 180: Mounting The 4720 Dap On A Wall
Wire color coding for Category 5 cables on page 27. 5. Lead the Cat 5 cable to the 4720 DAP cabinet and connect the RJ45 connector. Push the cable into the groove. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 181 Mounting the 4720 DAP on a wall Figure 49: Cable at rear side of the cabinet 6. Push the cabinet onto the mounting plate. Note: When pushing the 4720 DAP on to the mounting plate, make sure that you hear/ feel a distinct click.
Page 182 G.729 daughterboard and DAP wall mounting SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 183: Appendix B: Location Builder Tool
Appendix B: Location builder tool The Location Builder in IP DECT Release 5.2 differs from the Location Builder in previous releases. You can import files from the previous versions into this new version. The user interface of this Location Builder allows you to use images/pictures of floors in buildings.
Page 184 (However, you can change this relation via Tools > Options, when the dialogue window is closed). When done, Click OK. 5. Let the location Area fit to your screen to get an overview. 6. Go to Building and then select Add 7. The following window is displayed. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 185 8. Enter the Building parameters and click OK. Please note that this building is just a “label”. You won’t see it in the location area. The actual building will be the ground floor picture. 9. Click Building view in the right left corner of the screen. See screen capture below. 10.
Page 186 Location. Please remember the position settings for the adding more floors. The other floors should be positioned on the same position in the location. When done, click OK. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 187 16. The image is now put in the Location and represents the position of the building. It should look like the following screen capture. 17. If you want to add a second floor, select Floor > Add again. SIP DECT Fundamentals October 2012...
Page 188 20. The screen below is displayed. Browse to you second jpg picture/image file. Also fill in the image location with the same values as the previous image for Floor 0. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 189 21. When done, click OK. The following screen is displayed. 22. Now you can select the floor that you want to see, by means of the drop down list in the top of this screen. Please note that when it is not possible to display a certain floor, try to change the setting of the “Z-order”.
Page 190 25. After the import, the RPN numbers of the DAPs are shown in the right window pane. See screen capture below. Now you can simply drag and drop the RPNs to the location where they are/should be installed. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 191: Use The Location Builder Tool
Use the Location builder tool 26. When done, you can save the Location file. Use the Location builder tool Use the steps in the following procedure to start the Location builder tool. Starting the Location builder tool 1. To start the IP DECT Configurator tool through the Start menu, choose Start > All programs >...
Page 192 • Use the DAP list view mode pane to select the view mode for the DAP list: - RPN numbers - MAC addresses - Info field The DAP list shows a list of DAPs not yet on the map. You can drag these DAPs onto map. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 193: Create A Location File
Create a location file To add values to the DAP list click File > Import, and add new DAPs to the RPNadm.txt file. • In the Edit box area, you can edit properties of the selected location, building, or DAP. After editing the values in the Edit box, click Set to save your changes.
Page 194 The size values used in the location builder do not correspond to real-world units, such as meters or feet. However, Avaya recommends that you consistently enter values that equal the measurements in meters to make your location map easy to understand.
Page 195 • In the h field, define the width (x size) of the building. Avaya recommends that you enter the actual width of the building in meters. • In the field, define the depth (y size) of the building. Avaya recommends that you enter the actual depth of the building in meters.
Page 196 • The previous DAP added must have an Info field in the form {current floor number}{string}{number}, for example, 0R05. These notations are used in the Site Survey; therefore, consult the Site Survey manual for more information about the notations. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 197 Create a location file • The current DAP must have an empty Info field. If both requirements are met, the current DAP has an Info field assigned in the form {current floor number}{string}{number + 1}, for example, 0R06. The following figure shows the RPN data and the Info field data in the Edit box pane, titled Current DAP.
Page 198: Maintenance
Choosing between RPN and MAC Address is necessary if, for example, a number of RPNs changed in the DAP manager, but the radios are still identical, thus having identical MAC addresses. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 199: Appendix C: Site Survey Example
Appendix C: Site survey example The site survey is an information gathering process. The information determines customer requirements and the number of cells required to support traffic. Site planning example: Able-Studio This section describes a site survey for Able-Studio, a fictitious company. Follow this example to conduct the site survey.
Page 200 Obtain two scaled plans. You need a scale to check wiring distances from the controller to the basestations. The scale is in the form of a measured line so it remains in proportion to the floor plan through reduction copiers. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 201 Site planning example: Able-Studio Figure 50: Example of a site coverage floor plan Obtaining site plans Obtain two site plans or maps with dimensions marked. Use one working copy to identify critical points, cell centers, and cell boundaries. Use one clean copy to attach to the site provisioning record for the installer, customer, or maintenance.
Page 202 7. Record unsuitable basestation locations, such as stone columns, air ducts or horizontally on the ceiling. 8. Discuss which basestations are to be installed out of sight. 9. Inquire about areas of special coverage, such as, elevators, stairwells, and washrooms. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 203 Site planning example: Able-Studio Profile handset use Areas of above-average traffic density can have a low number of incumbent users but many incoming users. These can include areas such as cafeterias, restaurants, canteens, and meeting room areas where handset users tend to gather. Another example of above-average traffic density is an environment where all occupants of an area use handsets.
Page 204 Site survey example SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 205: Appendix D: Deployment Tool
Appendix D: Deployment tool The DECT Deployment Tool (deployment tool) determines cell centers and cell boundaries. If you have the Deployment tool shown in the following figure, read the instructions in this section. SIP DECT Fundamentals October 2012...
Page 206 Deployment tool Figure 51: Deployment tool carrying case and packing details SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 207: Prepare The Tool For Deployment
Prepare the tool for deployment Figure 52: Assembled deployment tool Prepare the tool for deployment Preparing the tool for deployment involves the following activities: • Charging the deployment tool battery on page 208 • Charging the deployment handset battery on page 209 •...
Page 208 Caution: Equipment Damage Use the Avaya battery charger. This charger is a separately ordered item. Failure to use an automatic shutoff battery charger can damage the battery. Do not use the battery supplied with the CT2 deployment tool. The CT2 and DECT batteries are not interchangeable.
Page 209 Prepare the tool for deployment Charging the deployment handset battery Charging time Charge the deployment handset battery for at least 12 hours before the first use. Charge the handset at least 6 hours before subsequent use. Figure 54: Deployment handset battery charger Charging the deployment handset battery 1.
Page 210 Charge the deployment tool battery and the deployment handset battery for at least 6 hours before use. The deployment tool battery is composed of the following parts (letters correspond to labels on the following figure): • a--battery mount • b--Allen screws SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 211 Prepare the tool for deployment • c--thumb screw • d--battery pack • e--guides • f--thumb screw nut • g--power cord • h--power cord receptacle • i--tripod Figure 56: Deployment tool battery details Assembling the deployment tool 1. Set up the tripod. Remove the tripod from the carrying case and place it upright.
Page 212 Pull the release pin on the bracket back and slide the battery grooves on to the bracket. Ensure the bracket pin locks into the battery. 11. Connect the basestation to the battery. Plug the basestation power cord connector into the upper right edge of the battery. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 213 Prepare the tool for deployment Testing the deployment handset Figure 57: Handset display and keypad details Entering the monitor mode 1. Ensure that the basestation is installed and supplied with power. 2. To turn the handset on, press the Shift key and press the ON/OFF button. DECT HANDSET appears on the handset display.
Page 214: How The Deployment Tool Works
For example, at signal strength 7, the three shaded boxes that are on the right side of the display disappear. At signal strength 5, all the shaded boxes and one of the equal sign icons disappear. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 215: Using The Deployment Tool
• Some environments can cause poor tone at a RSSI meter reading of 7 to 10. In this case, contact Avaya support for assistance. • The tone stops after the radio link is lost. For more information about deployment requirements, see...
Page 216 4. If you use the deployment tool outdoors, ensure the deployment tool does not fall over or come in contact with electrical wires and cables. 5. If an outdoor critical point cannot be reached, inform the customer. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 217: Appendix E: Install The External Housing
Appendix E: Install the external housing Important: The cabling to the C4710/4720 is Category 5 Ethernet cabling. However, the cabling and C4710E/ 4720E is submitted to the following safety restriction: The cabling and/or the C4710E/4720E may never be exposed to over-voltages (for example, lightning). Therefore, the C4710E/4720E and cabling associated with it may never be installed outdoors.
Page 218 Figure 60: Position of the hole in the cabinet on page 218. Figure 60: Position of the hole in the cabinet 5. Drill a hole for the swivel. Use a 12 mm drill. Figure 61: Drilling the hole (12 mm) SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 219 Installing 4720 DAP with internal antennas 6. Mount the swivel in the hole that you have drilled. Do not forget to install the rubber ring to seal the conjunction between the swivel and the cabinet. The conjunction must be waterproof. Figure 62: Swivel with black rubber ring Figure 63: Swivel mounted to the cabinet 7.
Page 220 14. Lead the cable to the 4720 DAP and mount the RJ45 connector to it using the tool for mounting an RJ45 connector plug to a Category 5 cable. For more information on standard color schemes, see Wire color coding for Category 5 cables on page SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 221 Installing 4720 DAP with internal antennas Figure 67: Cable run in the Cabinet 15. Connect the RJ45 connector to the 4720 DAP (at the rear side) and push the Category 5 Ethernet cable into the round foam-free area in the rear side of the cabinet.
Page 222: Installing A 4720 Dap With External Antennas
4. At the right hand side of the cabinet, you will have to drill a hole for the cable inlet. Mark the hole as follows: Figure 71: Position of the hole in the cabinet 5. Drill a hole for the swivel. Use a 12 mm drill. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 223 Installing a 4720 DAP with external antennas Figure 72: Drilling the hole (12 mm) 6. Mount the swivel in the hole that you have drilled. Do not forget to install the rubber ring to seal the conjunction between the swivel and the cabinet. The conjunction must be waterproof.
Page 224 11. Push the special nuts that came with the cabinet into the corner holes of the cabinet. Figure 77: Pushing the special nuts in place in the corners of the cabinet 12. Lead the cable via the swivel into the cabinet. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 225 Installing a 4720 DAP with external antennas Note: The cable length in the cabinet must be 20 cm (this includes the RJ45 connector which you have to mount to the cable later on). Note: At the outside of the box, the cable must be led directly from the cabinet into the building to avoid exposing the cable to lightning.
Page 226 22. Cut the hole for the directional antenna to the correct size, to be able to push the antenna in the hole. Figure 82: Cutting the foam to allow the antenna to fit into it, in the required position SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 227 Installing a 4720 DAP with external antennas Figure 83: Cutting the foam to allow the antenna to fit into it, in the required position 23. Lead the coax cables to the antenna via the groove in the top of the foam and push the antenna into its final position into the foam.
Page 228: Installing A C4710 Dap In An External Housing
5. Connect the incoming cable to the connection box that is delivered with the outdoor cabinet. 6. Connect the CAT5 cable that is inside the outdoor cabinet to the connector box. 7. Place the foam below the foam blocks. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 229 Installing a C4710 DAP in an external housing 8. Connect the Ethernet CAT5 to the DAP as shown. 9. Push the DAP into the foam. 10. Place the cover foam into position. SIP DECT Fundamentals October 2012...
Page 230: Installing A C4710E Dap In An External Housing With An External Antenna
3. Drill two holes (10 mm in diameter) in the rear side of the cabinet. 4. Connect the antenna cables to the connectors on the printed circuit board. Secure the nuts with an SMA Torque Wrench. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 231 Installing a C4710E DAP in an external housing with an external antenna 5. Snap the cover of the C4710E DAP to the rear side, to close the DAP cabinet. Fasten the cabinet by mounting the two screws into the two holes in the rear side of the cabinet.
Page 232: Mounting The Cabinet On A Wall
Ensure that the C4710E DAP is line powered through the Ethernet cable. Local power provision is not possible in this outdoor cabinet. Mounting the cabinet on a wall Mount the cabinet on a wall. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 233: Mounting The Cabinet On A Pole
Mounting the cabinet on a pole 1. Install the wall mount set on the back of the cabinet. You can configure the wall mount set for vertical or horizontal mounting; select the mounting style before you install the mounting set on the cabinet. 2.
Page 234 Install the external housing 5. Ensure that the cabinet is at the desired height, and tighten the metal strip around the pole by twisting the bolt. 6. Secure the metal strip with the lock-nuts. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 235: Appendix F: Upgrade A Sipn Connection To A Sipl Connection
Prior to Avaya Communication Server 1000 (Avaya CS 1000) Release 7.0, SIP clients could connect by using the SIPN connection method. Beginning in CS 1000 Release 7.0, support is no longer available for the SIPN connection method; however, you can migrate your SIPN connection to a SIPL connection.
Page 236: Sipl Deployment
SIPL deployment To upgrade to the SIPL connection method, you must deploy the SIP Line application to a server. For information about deploying the SIP Line application, see Avaya Linux Platform Base and Applications Installation and Commissioning, NN43001-315. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 237: Convert Sipn/Sip3 Tns To Sipl Uext Tns
TNs, or you can use the SIP Line Conversion Utility (SIPLCU) to configure values for multiple TNs. Avaya recommends that you use the SIPLCU when you configure values for 25 or more TNs. For information about installing the SIPLCU, see Avaya SIP Line Fundamentals, NN43001-508.
Page 238 5. Enter PBX setting for conference as described in the procedure Configuring other settings—PBX Settings on page 100. 6. Save your system and reboot DAPs as described in the procedure Saving the system on page 102. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 239: Appendix G: Third Party Software
Appendix G: Third Party Software Within the SRTP and TLS, open libraries are applied. The following text applies to these open libraries: SRTP For SRTP the libSRTP library version 1.4.4 is applied. The following license text is applicable to the SRTP library: Copyright (c) 2001-2006 Cisco Systems, Inc.
Page 240: Tls
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 241 This product includes software written by Tim Hudson (tjh@cryptsoft.com). Original SSLeay License Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscape SSL. This library is free for commercial and noncommercial use as long as the following conditions are adhered to.
Page 242 The licence and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence, including the GNU Public Licence. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 243: Appendix H: Dect Handset Configurator Tool
Appendix H: DECT Handset Configurator Tool The DECT Handset Configurator is a tool for managing the configuration data of 4027/4070/4075 DECT Handsets. Note: Handset configuration data depends on the handset firmware version. Always ensure you use the latest version of the DECT Handset Configurator to be able to manage the latest DECT Handset features. Requirements The DECT Handset Configurator tool only supports the memory cards supplied with the 4027/4070/4075 DECT Handsets.
Page 244: Main Operations
Non-applicable settings are ignored by the handset if they are not supported; for example, Messaging settings are ignored by the 4027 DECT Handset. 3. Click File > Save to save your configuration file. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 245: Operations With A Mem Card
Main operations Note: The image file with the handset configuration for 4027/4070/4075 DECT Handsets has the following extension: .x55. Creating an image file using a MEM card If you’d like to have a configuration image files based on settings of a DECT Handset with a MEM Card, perform the following steps: 1.
Page 246 7. Click Browse and navigate to the prepared subscription file. 8. Click OK. 9. When the card is written, remove it from the card reader. You are then informed about the DN of the next card to write. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 247: Handset Subscription
Main operations 10. Insert a new MEM card and click OK . 11. . Perform this step for each DN of the range entered in the subscription file. When the process is finished, you will have a number of MEM cards. Each card contains the set of configuration parameters from the image file and a subscription from the subscription file.
Page 248 MEM card is removed from the handset. You can have up to eight subscriptions on the handset only if you already have four subscriptions on the MEM card that was in the handset and then you add new subscriptions. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 249: Feature Configuration
Feature configuration Feature configuration You can preconfigure some handset features on a MEM card that are applied to your DECT Handset as soon as the MEM card is inserted in the handset and it is turned on. Some examples are Messaging, Contacts, Settings, and Calls. Preconfiguring handset features To configure the handset features, perform the following steps: 1.
Page 250: Contacts
Deleting a contact To delete a contact, perform the following procedure. 1. Select the Contacts menu on the left and click the right mouse button on the contact record to delete. 2. Select Delete. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 251: Settings
Feature configuration Importing contacts from a file To import the contacts from an .xls (Corporate Directory) or .csv file to the current image, perform the following procedure. 1. Select the Contacts menu on the left and click the right mouse button on the field on the right.
Page 252 - Startup screen picture selection - Power Save settings, Full display time - Power Save settings, dim display • Calls - Man down (applied only to 4075) - Caller Filter settings (applied only to 4070/4075) SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 253: Calls
Feature selection - Emergency Call number - Message for emergency call (applied only to 4070/4075) - Answer Mode - Silent Charging mode • Connectivity - Subscription data, such as: • PARI (read only) • SARI (read only) • Network name (changeable) •...
Page 254 • Auto Answer Msg • Silent Answer Msg • Contacts - Central Directory - Modify Private Directory • Settings - Profiles • Select • Modify • Reset - Time and date - Language - Shortcuts SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 255 Feature selection - Security • Phone lock • Auto lock • Modify Pin • Proxy password - Handset name - Reset Settings - Reset MEM card - Status - Led signal - Sounds and Alerts • Ring volume • Ring external •...
Page 256 - Enable Call logs - Delete calls • Calendar - Enable Calendars - Modify Calendar • Accessories - Calculator - Stopwatch - Alarms • Enable alarms • Modify alarms • Miscellaneous - Power down SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 257: Broadcast Groups
Broadcast Groups Broadcast Groups The Broadcast Groups feature allows you to add a DECT Handset to a group for receiving broadcast messages. Important: The Broadcast Groups feature is protected by a password. The default password is *632*. Adding a new group Follow this procedure to add a new group.
Page 258 1. Select the Broadcast menu on the left and click the right mouse button on the field on the right 2. Select Export. 3. Enter the file name for the output file. 4. Click OK. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 259: Appendix I: Dap Multicast Group Membership
Appendix I: DAP multicast group membership The SIP DECT product is a combination of advanced technologies in both wireless communications and networking. Wireless communications are implemented by means of DECT technology; while on the networking side, various IPv4 and other network technologies are used as a supporting infrastructure for VoIP communications.
Page 260: Multicast Configuration
Layer 3 switch listens to the IGMP traffic and uses that information to distribute the multicast traffic on network ports on which it knows multicast members are present. This feature is called IGMP snooping. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 261: The Igmp Snooping Problem
The IGMP snooping problem The IGMP snooping problem IGMP snooping is a valuable technique to limit and shape (multicast) network traffic. But as IGMP snooping is a technique based upon eavesdropping on other protocols, it is necessary to ensure that the entire IGMP infrastructure is there. Also, when the topology changes (for example, changes in the spanning tree due to switch maintenance), the network administrator must make sure that IGMP information remains consistent.
Page 262: Multicast Host Behavior Of A Dap
IGMP Querier 192.168.21.221 The following table is an example of a textual representation of a network capture. Time Source Destination Protoc Info 14:18:46.89 192.168.21 239.192.49 Source port: nxlmd Destination 3950 .102 port: hbci SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 263 Multicast host behavior of a DAP Time Source Destination Protoc Info 14:18:48.45 0.0.0.0 255.255.25 DHCP DHCP Discover - Transaction ID 7573 5.255 0xadf6ffff 14:18:48.45 192.168.21 192.168.21 DHCP DHCP Offer - Transaction ID 9613 .251 .222 0xadf6ffff 14:18:53.95 0.0.0.0 255.255.25 DHCP DHCP Request - Transaction ID 7944 5.255...
Page 264 239.192.49 Source port: hbci Destination 0094 .222 port: hbci 38 4:19:47.127 192.168.21 239.192.49 Source port: nxlmd Destination .102 port: hbci 39 14:19:55.20 192.168.21 192.168.21 Source port: hbci Destination 0897 .222 .102 port: nxlmd SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 265 Multicast host behavior of a DAP Time Source Destination Protoc Info 40 14:19:57.74 192.168.21 224.0.0.1 IGMP V2 Membership Query, general 0275 .221 41 14:19:59.67 192.168.21 239.192.49 IGMP V2 Membership Report / Join 0419 .221 group 239.192.49.21 42 14:20:02.17 192.168.21 239.192.49 Source port: nxlmd Destination 7188 .102...
Page 266 DAP multicast group membership SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 267: Appendix J: Dect Messaging And Location Service
Appendix J: DECT Messaging and Location Service DECT Messaging and Location Service (DMLS) is a software implementing an open interface that allows third party applications to communicate with SIP DECT system (DAP Controller PC) through TCP/IP sockets. DMLS supports: • getting general information about handset status •...
Page 268: Configuration
When DMLS establishes a connection to DAP Controller and you set up a connection to DMLS, you can send service commands according to the DMLS interface specification. Refer to Client interface description DECT Messaging and Location Service provided with the DMLS software package. SIP DECT Fundamentals October 2012 Comments? infodev@avaya.com...
Page 269: Index
Index Adding a DN range ........... Adding number range ..........Editing a subscription RPN ........Assess radio coverage ..........Export a SIP DECT system ........Export and import SIP DECT system ....... Export subscriptions ..........Basic (or Simple) Configuration ........Built-in DHCP and TFTP servers .......
Page 270 SIP Line Gateway configuration ....... Site planning example (Able-Studio) ......Site survey process ..........Obtain site plans ............Software deinstallation ..........Overview of SIP DECT ..........Software requirements ..........Software requirements, Call Server software ..... Software requirements, DAP controller software ..Software requirements, Signaling Server software ..

Avaya CS 1000 Fundamentals

Chapter 1: New in this Release

Chapter 2: Product Overview

Chapter 3: Site Planning and Hardware Deployment

Chapter 4: Software Requirements

Chapter 5: System Configuration

Chapter 6: System Administration

Chapter 7: System Maintenance

Appendix A: G.729 Daughterboard and DAP Wall Mounting

Appendix B: Location Builder Tool

Appendix C: Site Survey Example

Appendix D: Deployment Tool

Appendix E: Install the External Housing

Appendix F: Upgrade a SIPN Connection to a SIPL Connection

Appendix G: Third Party Software

Srtp

Tls

Appendix H: DECT Handset Configurator Tool

Appendix I: DAP Multicast Group Membership

Appendix J: DECT Messaging and Location Service

Index

Quick Links

Related Manuals for Avaya CS 1000

Summary of Contents for Avaya CS 1000

Table of Contents