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Avaya CS700 Administration And Maintenance

Meeting exchange 5.0 conferencing server
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Table of Contents

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Download this manual See also: Administration and Maintenance
Meeting Exchange ® 5.0
Administration and Maintenance
CS700/CS780 Conferencing Server
04-602166
Issue 1
August 2007

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Summary of Contents for Avaya CS700

  • Page 1 Meeting Exchange ® 5.0 Administration and Maintenance CS700/CS780 Conferencing Server 04-602166 Issue 1 August 2007...
  • Page 2 Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative...

  • Page 3: Table Of Contents

    Contents Preface ........Audience ........Conventions .
  • Page 4 About Annunciator Numbering ......Message Assignment Considerations ..... . 4 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 5 Contents Managing Annunciator Text......About Annunciator Performance ......Chapter 5: Using the System Management Interface .
  • Page 6 Printer Management Menu ......6 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 7 Contents Cancel Print Jobs ....... Display Printer Status ......Disabling Print Jobs .
  • Page 8 Record Format ........8 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 9 Appendix A: Moderator and Participant Touchtone Commands ..301 Managing Avaya conferences using touchtone commands ... . Moderator Touchtone Commands ..... .
  • Page 10 ........383 10 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 11: Preface

    TCP/IP protocols, and UNIX commands. Contact a technical support representative if you require assistance with configuring system and audio conference settings or require in-depth training on using the CS700/CS780 Conferencing Server or Avaya desktop products. Conventions...

  • Page 12: Related Documents

    Meeting Exchange 5.0 Installing the S700/780 Conferencing Server Meeting Exchange 5.0 Relational Database Guide Meeting Exchange 5.0 Bridge Talk User’s Guide MultiSite for Meeting Exchange 5.0 Installation and Configuration Guide 12 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 13: How To Get Help

    How to Get Help Information Telephone +1-877-742-8351 +1-877-742-8352 Web site http://www.avaya.com/support US and Canada Technical Support *1-800-242-2121 E-mail: MXCustomerSupp@avaya.com Fax: +1-978-677-5134 International Technical Support +353-1-207-5667 (CS700/CS780) +353-1-207-5666 (CS7000) E-mail: MXdubsupp@avaya.com International Meeting Exchange E-mail: MXSupport@avaya.com Technical Support Issue 1 August 2007...
  • Page 14 Preface 14 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 15: Chapter 1: System Features

    Introduction The CS700/CS780 Conferencing Server is a scalable, multi-featured audioconferencing system designed to support a variety of audioconferencing requirements including: Control of large conferences from a single user interface.

  • Page 16: System Configuration Overview

    System Features System Configuration Overview The CS700/CS780 can be configured to conduct audio conferences using Public Switched Telephone (PSTN) lines. Operator audio paths and links can be set up as conventional lines. Figure 1 depicts various system components and features in a PSTN environment.

  • Page 17: Attended Conferences

    The CS700/CS780 can be configured for support operators, who can manage and monitor conferences alone or as part of a team.

  • Page 18: On-Demand Conferences

    18 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 19: Conference Overbooking

    Audioconferencing Features Note: If Music is turned on for the conference, participants who arrive early wait on Note: standby. If the moderator specifies a passcode upon arrival, the waiting participants must enter the passcode before they are allowed into the conference.

  • Page 20: Call Routing Service

    The CS700/CS780 can be configured to allow a conferee, a moderator, or both to convene a sub-conference from a main conference. Both conferees and moderators, however, can join a sub-conference regardless of which type of conference participant started the conference.
  • Page 21 Audioconferencing Features The system allows up to nine concurrent sub-conferences to be created from a main conference, but it does not impose any limits on the number of successive sub-conferences that can be created. The system does not permit creation of a sub-conference from another. System Configuration on page 45 for details on enabling the sub-conference feature on the system.

  • Page 22: How Participants Access And Exit A Sub-Conference

    Hang-up feature) when the last moderator in the conference disconnects? The system ends both the main conference and the sub-conference. When a moderator secures a main conference (disallows entry to any additional participants) is the sub-conference secured as well? 22 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 23: Conference Scheduler

    Audioconferencing Features No. A moderator can secure a sub-conference only while in the sub-conference. Can participants become stranded in a sub-conference (unable to transfer back to the main conference) if the only moderator transfers from a secured main conference to sub-conference? No.

  • Page 24: Saved Roster Recordings

    SNMP Agent Configuration and MIB Object Definitions on page 333 for agent configuration guidelines and a list of MIB object definitions. Contact Customer Support for assistance with enabling and configuring SNMP support on your system. 24 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 25: System Component Alerts

    Conference Call Modes System Component Alerts The system MIB’s trap objects alert network managers about potential and actual problems with system elements and processes: Core system resources — Fan, temperature, power supply. Runtime resources — Disk space (90% threshold), memory (75% threshold), host and DSP processor, NICs.

  • Page 26: Dialing Out To Conferees

    While not all calls require an operator to respond to incoming calls, there is often the need to have one or more operators available to initiate and/or process calls, and to be available to help moderators or conferees needing assistance. 26 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 27: Hardware Features

    Telecommunication Network Interface Cards (NICs), each with eight RJ-45 ports that support scalable T1, T1-ISDN, or E1 channel configurations. The CS700 supports up to six NICs (1152 T1, 1104 T1-ISDN PRI, and 1200 E1 channels). The CS780 supports up to 3 NICs (576 TI, 552 T1-ISDN PRI, and 600 E1 channels).
  • Page 28 It also includes two DB9 serial ports, a keyboard /mouse port, a SVGA port, a USB port, and two RJ-45 LAN ports that are each configurable for 10 or 100 Mbps Ethernet connections. 28 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 29: Standard System Components

    CS780 5551 CS780 5551 Redundant, hot-swappable power supplies: up to four for the CS700; up to two for the CS780. RCA Jack (on a DSP card) for connection to analog music source (CD player for example). Removable hard drive (for storing digitally recorded conferences and system file backups).
  • Page 30 The serial and ethernet ports on the NIC card and the serial port on the DSP card are only used by the CS700/CS780 developers for application development.
  • Page 31 Hardware Features Figure 2: CS700 Components ( RAID configuration differs.) Front Rear Figure notes: 1. ESD Jack 12. CD-ROM Drive 22. Hard Drive (removable) 2. DSP Card 13. DSP Monitor Port 23. RCA Jack 3. CPU Card (ZT5551) 14. Ethernet B Port 24.
  • Page 32 26. Network Port 27. Network Adaptor Transition Card 28. Power Switch 29. AC Receptacle Note: Figure does not show optional components such as rack mounting brackets and Note: the protective cover. 32 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 33: Network/Dsp Card Configurations

    DSP cards in the system chassis. NIC/DSP Card Combinations The CS780 chassis holds up to three NIC/DSP pairs, and the CS700 holds up to six NIC/DSP pairs. The DSP system dynamically allocates DSP processing bandwidth so that all channels in the same conference are processed on the same DSP node.
  • Page 34 159 for information on FDAPI channels. NICs can be configured on a trunk-by-trunk basis to support various combinations of the following signaling protocols: E1 ISDN T1 in-band E&M T1 NA-ISDN PRI 34 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 35 Figure 4: Network and DSP Card Numbering DSPs NICs NICs DSPs CS780 CS700 1 2 3 4 5 6 6 5 4 3 2 1 1 2 3 1 2 3 CPU Front View Front View Input/Output Ports Table 5 lists and describes system ports.
  • Page 36 Front 8-pin modular jack DSP card monitoring connection. NIC Mon Front 8-pin modular jack NIC monitoring connection. NIC LAN Front 8-pin modular jack Reserved for future implementation. 2 of 3 36 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 37: Media Drives

    38.) Power Supply The CS700 can be configured with up to four power supply modules, which can provide up to 600 watts of output. The CS780 can be configured with either one or two power supply modules, which can provide up to 600 watts of output. Power supplies for both system models are hot swappable.

  • Page 38: Raid System

    4. Greed LED when power supply is on. 5. Attach/Detach Lever 6. Power Supply capable of hot swap. 7. Power Supply On/Off switch 8. Power Cord connector 9. Cooling Fan 38 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 39 8 GB drive for the /usr3 directory, and one 35 GB drive, which is unused. The maximum physical array size is approximately 51 GB. A single RAID system can be configured to support one CS700/CS780 on one of the system’s backplane segments or two CS700/CS780s on each of the system’s two backplane segments.
  • Page 40 Redundant Disk Array Hot Standby Unused Backplane Segment A Backplane Segment B Floppy Disk Drive 10 11 Redundant Disk Array Hot Standby Unused Floppy Disk Drive RAID Controller Module Interface RAID Controller Module Interface 40 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 41: Status Leds

    Hardware Features Figure 9: CS700/CS780 Dual System RAID Configuration Backplane Segment A Backplane Segment B 10 11 Redundant Disk Array Hot Standby Redundant Disk Array Hot Standby Floppy Disk Floppy Disk Drive Drive RAID Controller RAID Controller Module Interface Module Interface Contact Customer Support for information on RAID system installation and configuration options.
  • Page 42 INPUT FAULT FAIL (CS700) On = Failure Figure notes: 1. The CPU’s yellow Major Alarm LED flashes once every 10 seconds to notify you that the alarm system is correctly functioning. 42 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 43: Peripherals

    SWAP Peripherals A CS700/CS780 installation typically includes the following peripheral devices: UPS — To protect against data loss and prevent spontaneous system shutdown, Avaya recommends the use of an Uninterruptible Power Supply (UPS) that provides 350 W or more. External Maintenance Modem — Provides access to the system software interface.
  • Page 44 System Features 44 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 45: Chapter 2: Configuring System-Wide Settings

    Chapter 2: Configuring System-Wide Settings Describes how to configure various system-wide conference settings, how to configure annunciator delay, dial delay, disconnect notification, wink timeout, and line fault settings, how to set the system date and time, how to configure blast dial settings, and how to assign voice messages and tones to conference events.
  • Page 46 PIN Mode field in the below the Time Format field; when it is not installed, this space will be blank 2. Page Down to see page 2 of System Configuration. Figure 13: System Configuration Page 2 46 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 47 System Configuration 3. Configure parameter values as desired. See Table 7 for parameter descriptions. 4. Save (or cancel) your changes. Table 7: System Configuration Parameters Parameter Description System Name Displays the TCP/IP host name assigned to the system when system software is installed. The name appears on screens and in various system files and serves as the alias for the system IP address.
  • Page 48 ON (recommended) — The system generates transaction logs. OFF (default) — The system does not generate transaction logs. Operator Transaction Logs on page 216 for more information. 2 of 16 48 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 49 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description Automatic CDR Specifies whether the automatic call detail record (CDR) and Print conference detail record (CODR) exporting feature is enabled. This feature can be configured to process (for example, print) records in real-time: See Real-time CDRs and CODRs on page 293...
  • Page 50 Note: Auto Extend Duration is disabled, regardless of this setting, if the External Passcode Validation (EPV) feature is enabled for the system. See Using External Passcode Validation on page 177 for more information on EPV. 4 of 16 50 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 51 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description Auto Extend Ports Specifies whether the system is able to allocate additional conferee ports (lines) to unattended conferences while they are in progress. OnDefault — The system attempts to allocate additional ports to accommodate additional conferees as required.
  • Page 52 Select * FROM ‘bridgedbo’.MessageLog WHERE MsgSrc = “p_ValAllRsrvtns” Refer to the Relational Database Guide for additional information on using DBACCESS and Stored Procedures. 6 of 16 52 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 53 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description Ignore DTMF Determines whether the system ignores DTMF commands entered Commands by conference participants. ON— The bridge ignores DTMF commands entered by conference participants, and will override any of the individual Conferee Mute and Conferee Gain settings.
  • Page 54 Startup Notify Time parameter to a non-zero value to ensure that the conference ID matches the confirmation number. This facilitates matching a conference reservation to the resulting CODR generated when the conference ends. 8 of 16 54 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 55 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description Starting Conf. ID Specifies the 12-digit starting number for system-assigned conference IDs. The default is 000000000001. The system increments IDs by 1 (000000000002, 000000000003, and so on). If you assign an ID using the scheduler or during a batch load process, that ID overrides the ID assigned by the system.
  • Page 56 Tip: This field was named “Conferee Mute” in earlier Tip: releases of the server. 10 of 16 56 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 57 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description Sub Conferencing Specifies whether a conference participant can invoke a Mode sub-conference from a main conference by pressing *93 on their telephone keypad. If the system cannot fulfill a sub-conference request, it plays message 24, “This operation is currently unavailable.”...
  • Page 58 Flex conference. A leader creates the passcode using DTMF commands when starting the conference; however, the system (Flex Only) does not save the passcode after the conference ends. For more information, see Appendix A 12 of 16 58 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 59 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description Save Roster Enable Specifies whether the system saves line-specific roster, or caller information, recordings to an audio file of combined recordings for the conference. See Meeting Exchange 5.0 Bridge Talk User’s Guide for details on scheduling roster recording for conferences.
  • Page 60 ON—The system writes caller DTMF and the system’s responses to a User Transaction log (text file). For additional information refer to Log Files on page 210. 14 of 16 60 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 61 System Configuration Table 7: System Configuration Parameters (continued) Parameter Description DRP: Auto-gen Identifies whether the system automatically assigns names to filename recordings that are initiated by phone commands. OFF (default)—The system will not automatically assign a name to file recordings that were initiated by phone commands.

  • Page 62: System Supervision

    ENABLED - Moderator can press ## to hang up conference DISABLED - DTMF conference hangup not available 16 of 16 System Supervision Supervision configuration specifies dial delay, annuciator delay, disconnect mode, and disconnect notification mode. 62 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 63 System Supervision Use this procedure to configure system supervision settings: 1. Select System Administrator Main > Configurations > Supervision Configuration. The system displays Supervision Configuration Screen. Figure 14: Supervision Configuration Screen Figure notes: The Dial Delay and Wink Timeout settings are not supported for this release Signaling Details and Configuration on page 137.
  • Page 64 Lines in Unattended (Flex or On Demand) conferences that are hung up from the far end are not placed in disconnect mode. 2 of 4 64 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 65 System Supervision Table 8: Supervision Configuration Parameters (continued) Parameter Description Disconnect Specifies whether or not disconnect messages appear on Notification operator workstation displays when lines disconnect from attended conferences. Disconnect Notification provides operators with additional information about a disconnecting line. ON —...

  • Page 66: Time-Sensitive Operator Assistance Configuration

    DEFAULT WAIT_FOR_HELP ¦ +-- MORE:Next/Prev--DEL:'D'/LineDEL--ADD:'I'/LineINS--MOD:Ret--EXIT:Esc + You can press: I or I to insert a new rule. NSERT D to remove the selected rule. to edit the current rule NTER 66 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 67 Time-sensitive Operator Assistance Configuration Important: The first rule on the Timed Assistance dialog always has the Data Type set to Important: DEFAULT. The system uses this rule when none of the other rules apply. Although you can configure the action of this rule, you can not delete this rule. 2.

  • Page 68: System Date And Time

    ¦ ¦ ¦ The conference scheduler database is being ¦ ¦ updated. This may take up to 60 seconds. ¦ ¦ Please wait... ¦ +------------- --- ESC to Exit ----------------+ 68 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 69: Blast Dial Parameters

    Blast Dial Parameters To change the date or time or both: 1. Select System Administrator Main > System Date/Time. The system displays the System Date/Time. System Date/Time +-------System Date/Time--------+ ¦ ¦ ¦ Date (mm/dd/yyyy): 03/16/2006 ¦ ¦ Time (hh:mm) : 07:28 ¦...
  • Page 70 Enter Conference to wait for operator assistance. Hang-up — The system disconnects the caller. Note: The Invalid Code setting also specifies the system response to conferees entering codes for Secured blast conferences. 1 of 2 70 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 71: Voice Message Configuration

    Voice Message Configuration Table 10: Blast Dial Parameters (continued) Parameter Description Scan Time The number of seconds (5 to 20) the system scans for (5 to 20) additional access code digits after a conferee enters the first digit. The default is 20 seconds. Be sure to adjust this parameter to accommodate the longest access code on your system.
  • Page 72 Entry and Exit can be implemented on a per-conference basis using the Note: conference Scheduler’s Entry Tone and Exit Tone settings (see Chapter 7: Configuring Conference Scheduler on page 169). 3. Save (or cancel) your changes. 72 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 73: Operator Audio Paths

    Operator Audio Paths Operator Audio Paths Operator audio communication with the system is typically supported on FDAPI Operator channels (see Configuring the FDAPI on page 159). Under some circumstances (FDAPI limitations for a system with a single network trunk or a faulty FDAPI channel for example) you may have to transfer an operator’s audio path from an FDAPI channel to a revenue channel to maintain operator audio support for attended conferences.
  • Page 74 Switching the operator audio path from an FDAPI Note: Operator channel to a remote channel (Y) does not “free” an FDAPI Operator channel configured for the system. 1 of 2 74 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 75 Operator Audio Paths Table 11: Operator Configuration Parameters (continued) Parameter Description Channel Displays the FDAPI Operator channel or lets you specify a revenue channel number. This parameter displays the FDAPI Operator channel number if the Remote parameter is set to N. This parameter lets you enter a channel number from the available revenue channels on your system if the Remote parameter is set to Y.

  • Page 76: Flex Configuration Settings

    Enter queue. Configure Scheduler On-Demand Pct. Enable Flex calls to be scheduled. On demand percentage must be set from 1-100 as Flex calls use on demand ports. 1 of 3 76 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 77 Flex Configuration Settings Table 12: Flex Configuration Settings (continued) System Administrator Parameter / Setting Main Menu > Configure Scheduler Originator Dial Out The Unsecured setting enables leaders (ODO) = Unsecured to access available system channels for dial-outs. The All setting enables —or—...
  • Page 78 ¦ Flex Maximum Dial Out Digits : 12 ¦ ¦ Flex Leader Pin Modify : ENABLED ¦ ¦ NRP-Oper Timeout (Last Attempt): Conf ¦ ¦ ¦ ¦ ¦ +------ More-Next/Prev Page ESC to Exit ------+ 78 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 79: Chapter 3: Configuring Channels And Call Routing

    Chapter 3: Configuring Channels and Call Routing This chapter discusses configuration options for ports or channels that are not configured for operator audio (see Operator Audio Paths on page 73) or for FDAPI functions (see Configuring the FDAPI on page 159). This chapter additionally describes how to configure call branding for DNIS and DDI calls processed by the system’s Call Routing feature.

  • Page 80: Understanding The Portgroupsib.txt File

    No conference code is necessary for ACS channels, nor is operator assistance required to place the lines in a conference. 80 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 81 Establishing Port Groups Note: Bridge Talk refers to the autoconf setting as “ACS”. Note: When assigning conference numbers to unattended conferences, the system uses the first available (inactive) conference with the lowest conference number. To prevent conflicts on systems running both ACS and unattended lines, specify high-numbered conferences for ACS.

  • Page 82: Outbound Port Groups (Opg)

    OPGs. Conversely, OPGs change whenever trunk provisioning or resource allocation changes. For example, if a dial out request fails because there is no available port, that OPG may be expanded to include more ports. 82 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 83 Establishing Port Groups Tip: To ensure that dial-in participants are not inadvertently routed to FDAPI lines, do Tip: not include FDAPI lines in Outbound Port Groups. See Configuring the FDAPI page 159 Configuring the OPG is a two-part process: 1. Edit the Port Groups Configuration File (PortGroupsOB.txt). 2.

  • Page 84: Call Routing Configuration

    112 for information about the Flexible Annunciator Messages option. CallRouting Configuration +----Call Routing Configuration----+ ¦ ¦ ¦ Digit Parameters ¦ ¦ Flexible Annunciator Messages ¦ ¦ EXIT ¦ +----------------------------------+ 84 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 85 Call Routing Configuration Call Routing Considerations for Operators Operators have additional considerations when a system uses DNIS/DDI. Be sure operators are aware of the following effects: When accessing a DNIS/DDI line from the Enter Queue, use the branded line name to provide a custom greeting and place the caller into the appropriate conference.

  • Page 86: Branding Calls Using Cbutil

    The system sorts the information in the Call Branding table in ascending order of the DNIS or DDI number with the wildcard character (?) last in a series. For example, 129? follows 1299. 86 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 87: Adding Call Branding Entries

    Branding Calls using cbutil The last entry in the table consists entirely of wildcard characters. The number of characters in this entry corresponds to the number of DNIS/DDI digits specified in the Digit Parameters configuration. Tip: The last entry in the call brand table always needs to be a wild card entry, ????, Tip: assigned to message number 208.
  • Page 88 DTMF command. This field determines if the caller will hear the message in the language assigned to the conference or the language assigned to the caller via cbutil <ps>. 1 of 2 88 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 89 Branding Calls using cbutil Table 15: Call Branding Configuration Parameters (continued) Parameter Description function This required entry specifies the function the system performs for this call when the incoming digits match an entry in the table. Functions include: ENTER (default) — Place the line in the Enter Queue.This is the most common choice for attended mode.

  • Page 90: Modifying Call Branding Entries

    To delete Call Branding table entries use cbutil remove command to remove the entry from the Call Branding table. cbutil remove <“dnis”> where: is the DNIS for entry to remove. dnis <“ ”> 90 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 91: Listing The Entries In The Call Branding Table

    Branding Calls using cbutil Listing the Entries in the Call Branding Table You can display a single entry or all entries in the call branding table. Displaying a single call branding entry Use the cbutil lookup parameter to display a single call branding entry. cbutil lookup <“dnis”>...

  • Page 92: Setting The Maximum Dnis Length System Configuration

    The audioconferencing server supports up to 1000 reservation groups. This allows multiple conferences to be scheduled with the same conference code at the same time. Each DNIS will be associated with a specific reservation group. The default Reservation Group is 0. 92 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 93: Adding Reservation Groups

    Branding Calls using cbutil For example, if you wish to set up On Demand conferences for Acme Corporation, you can set up one conference using Reservation Group 1, one with Reservation Group 2, and one with Reservation Group 3. All three conferences can use the same conference entry codes. They will all use a different DNIS to access the bridge.

  • Page 94: Setting Up Flex Call Routing

    Flex flow calls use On Demand ports 2. Add a DNIS to cbutil with a function of FLEX. Calls dialing in with these DNIS digits will be processed according to the Flex call flow. 94 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 95: Chapter 4: Managing Annunciator Messages

    Chapter 4: Managing Annunciator Messages Describes the annunciator message numbering system, considerations for using annunciators, how to configure tone and voice messages, how to manage annunciator text, and recommendations for optimizing annunciator performance. Introduction Annunciator messages are recorded voice messages installed on the system. Annunciator messages inform conferees about the status of conferences, greet conferees and announce their presence to other conferees, guide conferees through conference actions, and provide other types of circumstantial information.

  • Page 96: Prompt Sets

    By default, the system uses the messages contained in the Set0 directory for all non-branded calls. Set1 contains the default annunciators. Note: In prior versions of the system, annunciator files were stored in /usr2/flexannun Note: and /usr2/ivr/ directories. 96 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 97: Annunciator Messages

    Annunciator Messages Annunciator Messages The flexible annunciator and number messages are Raw PCM Audio, 8kHz sample rate, 16-bit resolution, mono, mu-Law files. These messages are saved with a file number and no extension, and are stored in /usr2/Prompts/Set#/messages. Numbers are stored in /usr2/ Prompts/Set#/numbers.

  • Page 98: About Annunciator Numbering

    The system is unable to authorize access to the dial out feature. Conference security feature has been activated. Conference security has been turned off. . Someone has entered the conference. 1 of 13 98 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 99 Annunciator Messages File Message Message Number Number Someonw has left the conference. I’m sorry. You have entered an invalid security code. Please try again. I’m sorry. You have entered an invalid security code. Please stay on the line for the next available operator. I’m sorry.
  • Page 100 Your call could not be completed as dialed or the line was busy. The selected conference is not currently active. Please confirm the scheduled time including the time zone. 3 of 13 100 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 101 Annunciator Messages File Message Message Number Number This conference has been secured by the moderator and entry is not allowed at this time. Please contact the meeting organizer for additional information. This conference has reached its maximum capacity. Please contact the meeting organizer for additional information. No security code has been detected.
  • Page 102 2; to disconnect the line, press star 3; to disconnect the line and continue dialing, press star 4.To proceed with dialing, press pound. I am sorry, your entry … 5 of 13 102 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 103 Annunciator Messages File Message Message Number Number …, is not valid. Enter the valid digits followed by pound. After joining the call, to record your conference, press star 2. For assistance, press star 0. To start your conference, press 1 now. Default conference options.
  • Page 104 I’m sorry, your entry is invalid. Enter the valid digits followed by pound. Welcome to Avaya’s instant conferencing. Enter your conference code followed by pound. The conference has been locked by the leader. The conference has been unlocked. 7 of 13 104 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 105 Annunciator Messages File Message Message Number Number If you are the leader, press star now. Please enter your leader pin followed by pound. I’m sorry, this conference has been locked by the leader. Please hang up and contact your service provider for assistance. You will now be disconnected by the system.
  • Page 106 5 to unlock your conference. This is a Quick Start conference. Please enter your new leader PIN followed by a pound sign. The leader PIN must be.. to … 9 of 13 106 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 107 Annunciator Messages File Message Message Number Number … digits. To return to the previous menu, press star. Your new leader PIN is … I’m sorry, the leader PIN must be between … and … … digits long. Please, re-enter your leader PIN followed by a pound sign.
  • Page 108 Everyone has been moved back to the main conference. Please rejoin the main conference now (by pressing *93/93 0) Entry to the sub conference you were trying to join is now allowed. 11 of 13 108 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 109 Annunciator Messages File Message Message Number Number I am sorry but the conference you were trying to join cannot be unlocked at this time. Please enter one through nine to join a sub conference. Enter zero to go back to the main conference, pound to return all participants to the main conference, or press star to cancel.

  • Page 110: Message Assignment Considerations

    Callers dialing in to an attended conference hear the greeting message once. Those answering a blast are either placed immediately into the conference or hear a repeating message depending on configuration. Callers dialing in to an unattended conference hear the message at 110 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 111 Annunciator Messages the beginning of each scan cycle specified for the scheduler (see Working with the Conference Scheduler on page 169. By default, the system plays message 1 on each port entering the system, with the following exceptions: The system automatically plays message 242 to blast conferees unless specified otherwise by the operator when initiating the blast.

  • Page 112: Managing Annunciator Text

    Flexible Annunciator Messages option. See Meeting Exchange 5.0 Bridge Talk User’s Guide for information on recording messages. 112 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 113: About Annunciator Performance

    About Annunciator Performance To view, compose, or edit annunciator text for Prompt Set 1: 1. Select System Administrator Main > Configurations > Call Routing Configuration > Flexible Annunciator Messages. The system displays the Flexible Annunciator Messages screen. Flexible Annunciator Messages +-----------------------Flexible Annunciator Messages------------------------+ ¦...
  • Page 114 For example, use a Tone(s) or Both setting rather than a Message setting to ensure that at least a tone is played under heavy load conditions. 114 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 115: Chapter 5: Using The System Management Interface

    Working with the Management Interface Chapter 5: Using the System Management Interface Lists how to log in to the system’s management interface, the content and organization of management interface menus and options, and how to work with menus and options. It also describes how to create and manage login accounts (sign-ins) for Bridge Talk users.

  • Page 116: Menus And Options

    CAUTION: The dcbmaint and dcbadmin logins provide read/write access to critical system settings. Avaya recommends that you change the default passwords for the logins to prevent unauthorized users from accessing these settings. Changing default passwords requires root access to the system’s UNIX interface. Contact Avaya Customer Support for assistance.
  • Page 117 Working with the Management Interface Figure 15: Organization of Maintenance Menus and Screens Issue 1 August 2007...

  • Page 118: System Maintenance Options

    System Maintenance Main Menu System Maintenance Main Menu Network Configuration FDAPI Configuration Clear Network Statistics Administrator Menu Re-Initialization System Shutdown Transmission Level EXIT Table 18 lists and describes System Maintenance Main Menu options. 118 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 119: System Administrator Options

    Working with the Management Interface Table 18: System Maintenance Options Options Tasks Network Configuration Configure, manage, and view various network layer and physical layer network interface settings: Configure network interface parameters — primary, secondary, and backup trunk; Layer 1 and signal class parameters;...
  • Page 120 Call Detail Records (CDRs) format. Conference Detail Records (CODRs) format. Call Routing parameters. Operator Configuration. Supervision Configuration. System Configuration. Timed Assist Configuration. Voice Messages. Warning Tone frequency for unattended conferences. 1 of 2 120 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 121 Working with the Management Interface Table 19: System Administrator Options (continued) Option Task(s) File Management View, delete, and print various system files: Alarm Report CDRs CODRs Conference Reports Dial Lists LAN Statistics Logs Modify Logs Network Statistics Operator Printouts Operator Transaction Logs Polling Results Record/Playback Tag lists...

  • Page 122: Working With Menus And Screens

    PAGE UP PAGE DOWN screens. Exit a menu or screen Press the key. (You are prompted to save or cancel any changes you have made to an editable screen.) 122 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 123: Managing User Sign-Ins

    Managing User Sign-Ins Managing User Sign-Ins A sign-in consists of a login name and a password created for a Bridge Talk user. The privilege level for a sign-in specifies which Bridge Talk resources that sign-in can use and what management interface menus the sign-in can access through Bridge Talk. Users with the higher-level sign-ins can access more resources than sign-ins with lower-level sign-ins.
  • Page 124 The system displays these prompts: Sign-In Name: Password: Telephone Number: 3. Enter values for: Sign-In Name. Sign-in names can be up to eight characters in length and can include only letters and numbers. Password. 124 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 125: Viewing And Deleting Sign-Ins

    Reservation Features Tip: Do not use underscores (_), hyphens (-), spaces, or other special characters in Tip: the sign-in name or password field. Sign-in names and passwords are case-sensitive. For example, lee, Lee, and LEE represent three different sign-in names. You cannot use identical sign-in names, but different sign-in names can have identical passwords.

  • Page 126: Entry And Exit Announcements

    ONE-TIME DAILY Weekend <Hidden> Name/Telephone <Blank> Enter information. Participant Code and Moderator <Blank> Enter the codes. Code Conference Name <Blank> Use the conference name as profile name. 1 of 2 126 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 127 Reservation Features Table 22: Default Settings for Subscription Features (continued) Subscriber-based Feature Default Flex Name Record / Playback (NRP) INDVL. Do not set NRP to CONF; this feature does not apply. PIN Mode Start Date <Blank> Leave blank. End Date <Blank>...
  • Page 128 Using the System Management Interface 128 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 129: Chapter 6: System Maintenance Options

    Chapter 6: System Maintenance Options This chapter describes how to use the System Maintenance menu and several command line utilities to set up the advanced configurations settings for the audio conferencing system. Note: Generally, you will not change the settings discussed in this chapter unless Note: special circumstances require it.

  • Page 130: Configuring Network Settings

    Trunk (T1/E1) Configuration ¦ ¦ Trunk Status ¦ ¦ Trunk Enable/Disable ¦ ¦ Load Outbound Port Group Cfg ¦ ¦ Load Inbound Port Group Cfg ¦ ¦ MAIN MENU ¦ +-------------------------------+ 130 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 131: Configuring Trunks On T1/E1

    Configuring Network Settings When PSTN is not available on the system, for example only T3 networks are supported, the menu looks like this one: Network Configuration Menu, PSTN not installed +---- Network Configuration ----+ ¦ ¦ ¦ T3 Loopback Enable/Disable ¦...

  • Page 132: Synchronization And Monitoring

    ¦ Poll Period (ms): 0 ¦ ¦ Slip Limit: 0 CRC Limit: 0 ¦ ¦ BPV Limit: 0 OOF Limit: 0 ¦ ¦ Errored Seconds Limit: 0 ¦ +---------------- ESC to Exit ----------------+ 132 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 133 Configuring Network Settings Table 23 lists and describes Synchronization & Monitoring parameters. Table 23: Synchronization & Monitoring Parameters Parameter Description Primary Board Specifies the board through which the primary clocking source is obtained (via the network, internally, or externally). Valid entries include: Board 1 (2, 3, ...6) External When this field is set to External, the Primary...
  • Page 134 If the Primary Board field is set to External and the Primary Source field is set to Note: H.110 Bus, then all PSTN boards ascertain the clock from the H.110 Bus. 134 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 135: Layer 1 Configuration

    Configuring Network Settings Layer 1 Configuration The Layer 1 Configuration screen enables you to specify the carrier service (T1, T1CSU, or E1) and the signaling class for each trunk. The following example screens show settings for T1 and E1 configurations. Table 24 lists and describes Layer 1 Configuration parameters.
  • Page 136 399-533 translates to 0 dB for CSU. 533-655 translates to -22.5 dB for CSU. Termination (ISDN signal class Specifies the line impedance: only) 120 ohm for twisted pair 75 ohm for coaxial 136 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 137: Signaling Details And Configuration

    Configuring Network Settings Signaling Details and Configuration The Configure Signaling Detail screen enables you to view and specify the attributes associated with the signaling class specified in the Layer 1 Configuration screen. Select System Maintenance Main Menu > Network Configuration > Trunk (T1/E1) Configuration >...
  • Page 138 Timeout (1000-20000 ms) The interval during which the system waits for ANI and DNIS digits. The default value is 8000 ms. The range is 1000 to 20000 ms. 1 of 3 138 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 139 Configuring Network Settings Table 25: Signaling Details Parameter (continued) Parameter Description Trunk In-Signaling Specifies how a channel responds to an incoming call: Immediate (default) — The system seizes back immediately upon incoming line seizure. Wink — The system winks back to the far end upon incoming line seizure.
  • Page 140 If any of your trunks use E&M signaling, consult the installation’s network provider to determine the proper dial in supervision for the channels on those trunks. You can specify different dial in and dial out supervisions for a particular channel. 140 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 141: Set Board Count

    Configuring Network Settings Considerations for Configuring Trunk-Out Signaling Trunk-out signaling (also referred to as dial out supervision specifies the type of supervisory signaling a channel uses when dialing out. Keep the following in mind when configuring dial out supervision: When dialing out, the system sends a signal to the recipient machine (CO, PBX) to indicate that digits are coming.

  • Page 142: Trunk Status

    ¦ ¦ ¦ +---------------------------------------------------------------+ Note: The last line(s) of the last active trunk are reserved for Operator, Analog Note: Recording, Link, and Music channels. See Specifying Flex-DAPI Channels page 160. 142 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 143: Configuration And Switches Views

    Configuring Network Settings Table 26 describes the line codes associated with trunk status. Table 26: Trunk Status Line Codes Code Description In Service Connected line Pre seize (when collecting digits) Seize in (dial in call) Seize out (dial out call) Releasing line Out of Service (Maintenance Alarm) Faulted...

  • Page 144: Trunk Enable And Disable

    Note: Disabled trunks cannot be used for teleconferencing. Note: To enable or disable trunks: 1. Set the trunk to Enable or Disable as required. 2. Save (or cancel) your changes. 144 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 145: T3 Loopback Enable/Disable

    Configuring Network Settings T3 Loopback Enable/Disable On T3 systems you can select Network Configuration > T3 Loopback Enable/Disable to display the T1 on T3 Loopback Mode screenUse this dialog to place individual T1 into loopback mode. T1 on T3 Loopback Mode +-T1 on T3 Loopback Mode-+ ¦...

  • Page 146: T3 Trunk Enable

    “default.” This port group searches all ports in ascending order. Administrators may also load the file into shared memory on a live system by selecting the Load Outbound Port Group Configuration option on the Network Configuration menu. 146 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 147: Load The Inbound Port Group Configuration

    Configuring Network Settings Follow these steps: 1. Select Network Configuration > Load Outbound Port Group Cfg. The system displays a prompt letting you know the status, such as Port Groups Loaded. Port Groups Loaded +------------------------+ ¦ ¦ ¦ Port Groups Loaded ¦...

  • Page 148: Configuring T3

    Entering the command with the <filename> (t3config.txt) and without the get or default option—generates a t3config.dat file in the same directory as the t3config.txt file. This command overwrites any existing file with new settings from the t3config.txt. 148 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 149: T3 Configuration Text File

    Configuring T3 option generates two files in the current directory (/usr/dcb/bin): -default t3config.txt.default t3config.dat.default For example: t3config -default Tip: Use t3config -default as the starting point for a new configuration. The Tip: t3config.txt.default file generated contains a Profile section, which specifies None for the SIGTYPEIN and SIGTYPEOUT and the default values for robbed bit signaling.
  • Page 150 Valid settings are 50 — 2000 milliseconds. The default value is 200 ms. HOOKFLASHTIME Valid settings are 50 — 1000 milliseconds. The default value is 100 ms. 1 of 4 150 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 151 Configuring T3 Table 27: T3config.txt file Settings (continued) <Section> Setting Parameter DIALDELAY Valid settings are 50 — 1000 milliseconds. The default value is 100 ms. DNISDIGITS Defines the number of DTMF digits the system expects to receive during call set-up. These digits include all ANI, DNIS, and delimiters specified by the DNISPATTERN.
  • Page 152 T3 system can have the TRUNKn setting. The others need to be C8A. Note: In a mixed-mode configuration you can assigned C8A to all boards. CLOCK_DRIVER Valid settings include: None, C8A 3 of 4 152 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 153 Configuring T3 Table 27: T3config.txt file Settings (continued) <Section> Setting Parameter CLOCK_DRIVER_SOURCE Valid settings include: Internal TRUNKn, where n is 1 - 28. IP_Address The IP address of the T3 card. TRUNKS <trunk>:<id> TRUNKS=3:3 <starting trunk>-<ending trunk>:<id> TRUNKS=1-2:2 4-28:2 Tip: The <id>...
  • Page 154 ANSWER=YES OUTDIAL=NO CALLROUTING=YES <Profile 2> # this is an ISDN configuration example CODING=B8ZS FRAMING=ESF SIGTYPEIN=ISDN SIGTYPEOUT=ISDN # ISDN Configuration SWITCHTYPE=NI2 TYPENUM=UNKNOWN TYPEPLAN=UNKNOWN <Calling-Numbers> 800 555 1234 978.555-1234 3 (978)555 5678 154 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 155: T3 Status Utility, T3Stat

    Configuring T3 T3config.txt, board configuration example <Board 1> RECEIVE_EQUALIZER=0 LINE_BUILDOUT=0 CHASIS_SLOT=14 CLOCK_SOURCE=Internal CLOCK_DRIVER=C8A CLOCK_DRIVER_SOURCE=Internal IP_ADDRESS=10.221.11.10 TRUNKS=1-2:2 4-28:2 TRUNKS=3:3 CALLING=1-9:1 10-19:2 20-28:3 <Board 2> RECEIVE_EQUALIZER=0 LINE_BUILDOUT=0 CHASIS_SLOT=13 CLOCK_SOURCE=C8A CLOCK_DRIVER=None CLOCK_DRIVER_SOURCE=None IP_ADDRESS=10.221.11.12 TRUNKS=1-28:2 CALLING=1-28:3 <Board 3> RECEIVE_EQUALIZER=0 LINE_BUILDOUT=0 CHASIS_SLOT=12 CLOCK_SOURCE=C8A CLOCK_DRIVER=None CLOCK_DRIVER_SOURCE=None IP_ADDRESS=10.221.11.13 TRUNKS=1-28:2 T3 Status Utility, t3stat...
  • Page 156 While viewing the T3stat display, you can press "c" to display the alarms for the T1 and the state of each trunk. See, T3stat - trunk alarm states on page 158. 156 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 157 Configuring T3 Table 28 describes the fields in the T3stat display. Table 28: t3stat fields Field Description Put ptrs These are the messages sent from the T3 board to the host. The head and tail values are not important. Get ptrs These are the messages sent from the host to the T3 board.
  • Page 158 T3 Rx Alarms: Green T3 Tx Alarms: Green T2 RX Alrm:1234567 T2 TX Alrm:1234567 R:------- ------- B:------- ------- Y:------- ------- OOF:------- ------- LOS:------- ------- Press “q’ to exit the utility. 158 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 159: Configuring The Fdapi

    170 of the system’s digital phone channels as auxiliary channels to support music (digital or analog source), analog conference recording and playback, dedicated links to other CS700/CS780 Conferencing Servers, and dedicated operator audio paths. Channels configured for FDAPI functions channels are not available as revenue channels.

  • Page 160: Specifying Flex-Dapi Channels

    ¦ +----------------- ESC to Exit ---------+ 2. Enter the number of operator, record/playback, link, and music channels you want to specify. Refer to Table 29 for a description of fields. 160 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 161 Default Range Operators / Operator voice channels — For operator 0 — 70 audio paths, the number of operator audio paths lines. Avaya Operator Audio Paths on page 73 for information recommends on configuring operator audio paths over non-FDAPI not exceeding channels.

  • Page 162: About Configuring Link Channels

    Site. For configuration details, see document number 04-601028, Administration and Configuration Guide for Multi Site 1.2. See the Bridge Talk User’s Guide for instructions on linking conferences using Link-channel to Link-channel connections and Link-channel to VLL connections. 162 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 163: Configuring The System Hosts File

    Configuring the System Hosts File Configuring the System Hosts File The LAN Configuration option enables you to view, add, modify, and delete hostname entries in the system’s hosts file. To access the LAN Configuration menu: 1. Select System Maintenance Main > LAN Configuration. The system displays the LAN Configuration menu.

  • Page 164: Adjusting The Channel Transmission Level

    Bridge Talk users can apply Gain to a conference to equalize voice levels, Note: overriding the Transmission Level setting. See the Bridge Talk User’s Guide for more information on adjusting conference gain. 164 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 165: Clearing Network Statistics

    Clearing Network Statistics To adjust the transmission volume level: 1. Select System Maintenance Main > Transmission Level. The system displays the Transmission Level Screen screen. Transmission Level Screen +- Transmission Level , Current Setting = unity -+ ¦ ¦ ¦ -8.0 dB -2.0 dB ¦...

  • Page 166: System Re-Initialization

    During the re-initialization, the system displays this message: System Shutdown in progress. Please stand by... The re-initialization process lasts approximately 3 minutes. 166 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 167: System Shutdown

    System Shutdown System Shutdown A system shutdown terminates system processes. To shut down the system: 1. Select System Maintenance Main > System Shutdown. The system displays the System Shut Down prompt. System Shut Down +-------System Shut Down--------+ ¦ ¦ ¦ ARE YOU SURE? (yes/NO): ¦...
  • Page 168 System Maintenance Options 168 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 169: Chapter 7: Configuring Conference Scheduler

    Except for the External Passcode Validation features, all unattended services described in this chapter are standard features. Contact your Avaya representative for more information on optional features. This chapter is organized as follows: Working with the Conference Scheduler on page 169 describes how to configure the Conference Scheduler.
  • Page 170 ¦ Flex Maximum Dial Out Digits : 12 ¦ ¦ Flex Leader Pin Modify : ENABLED ¦ ¦ NRP-Oper Timeout (Last Attempt): Conf ¦ ¦ ¦ ¦ ¦ +------ More-Next/Prev Page ESC to Exit ------+ 170 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 171 Working with the Conference Scheduler 2. Set the required parameter values. Table 31 lists and describes the scheduler configuration parameters. 3. Save (or cancel) your changes. Table 31: Conference Scheduler Configuration Parameters Parameter Description Group Name This is a non-editable field with the value Schedule. Status Specifies whether or not the Conference Scheduler is used.
  • Page 172 Scan Attempts Specifies the number of times the system prompts for a code, 1, 2, or 3 (default) times. 2 of 6 172 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 173 Working with the Conference Scheduler Table 31: Conference Scheduler Configuration Parameters (continued) Parameter Description Specifies whether or not the system disconnects all lines Auto Hang-up when the conference duration Enabled — The system disconnects all lines when a conference duration expires. All lines become immediately available, a feature especially important on a fully unattended system.
  • Page 174 10%, you can schedule 1100 lines. 0 (default) —The system allows Infinite conference overbooking. Note: Contact Customer Support for assistance with enabling the Overbooking feature and recommendations on setting the parameter. 4 of 6 174 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 175 Working with the Conference Scheduler Table 31: Conference Scheduler Configuration Parameters (continued) Parameter Description On-Demand Specifies the percentage of the system lines available for Pct (%) On-Demand conferences, which are unattended conferences that can be convened on an ad hoc, first-come, first-served (Scheduler basis.

  • Page 176: Configuring Warning Tones

    To implement this feature, set the Auto Hang-up and Warning Tones parameters to Enabled in the Scheduler configuration. See Warning Tones on page 173 for information on this parameter. 176 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 177: Using External Passcode Validation

    Using External Passcode Validation By default, the system sounds warning tones at each of the following intervals before the conference is scheduled to end: 15 minutes 10 minutes 5 minutes 4, 3, 2, 1 minutes until the conference ends To configure the frequency with which warning tones are sounded: 1.

  • Page 178: Overview

    The system convenes the conference and validates passcodes entered by all subsequent callers based on the conference information in memory received from the database server. 178 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 179: Xml Data Source Configuration

    Using External Passcode Validation If instead the first caller enters an invalid passcode, the passcode database server withholds validation and notifies the system. The number of times the system repeats the passcode prompt to the caller is dependent on the value specified for the Scan Attempts parameter for the Schedule.
  • Page 180 True, the passcode being verified is used as the name of an htm file. For example, to validate a passcode of 97979 on a test HTTP server, place a file with the name 97979.htm in the / epvtest directory. 180 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 181: Validation Requests

    Using External Passcode Validation Validation Requests When the chdbased.reg configuration information is accurate and the specified EPV server is available, then the system establishes the specified number of connections to the EPV server. Each passcode and PIN code validation request is sent to the EPV server using the HTTP GET command.

  • Page 182: Http Get Syntax

    When EPV operates in test mode, the passcode becomes the name of an ascii file containing a valid XML response. Using the values from the prior example, the GET request now looks like this: GET /epvdtest/97979.htm HTTP/1.1 Host: webmaster7 182 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 183: Passcode Validation Response

    Note: The following sample is a valid XML response which uses epv.dtd: Example XML response using the epv.dtd <?xml version="1.0"?> <!DOCTYPE spectel PUBLIC "-//Avaya Inc//DTD for Avaya Conferencing Systems//EN" "spectel.dtd"> <!-- Sample vFlow conference passcode:701 Leader PIN:777 MUSIC=on MOD HUP=off...
  • Page 184 <leaderPinStatus>0</leaderPinStatus> <lpMin>3</lpMin> <lpMax>7</lpMax> The CS700/CS780 Conferencing Server can send commands to the EPV server to update conference schedule data. The cmdURI parameter in the xmldatasource section of the /usr/ dcb/dbase/admin/chdbased.reg file defines the URI where EPV commands are sent. 184 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 185: Mandatory Billing Codes For Systems Configured With Flex

    Using External Passcode Validation To construct EPV commands, you append the cmdtok parameter to an http request sent to the URI defined by cmdURI. This parameter identifies which command the system is requesting. The cmdtok parameter is followed by a set of command-specific parameters. Currently, the only supported command updates the Leader PIN in a Flex conference.

  • Page 186: Stranded Participant Disconnect With Epv

    <spctConfPeriodZ> Interval between warning 1 - 60 System setting prompts Keep Alive Response The following sample Keep Alive response conforms to the epvd.dtd. <spectel> <spectelSys700> <pingResponse> <ping>ALIVE</ping> </pingResponse> </spectelSys700> </spectel> 186 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 187: The Xcalcli Test Program

    Using External Passcode Validation The xCalcli Test Program The xCal Client sample application, xCalcli resides in /usr/dcb/bin after a successful installation. xCalcli uses the same libraries that EPV uses to make requests and receive data from an external passcode validation server. Use xCalcli to: verify connectivity to the server verify your sample/test XML files...

  • Page 188: Validating Pin Codes Via A Web Browser

    Retrieved when the conference is started in the EPV server’s passcode reply conf_br_003 Configured in chdbased.reg as the bridgeid The following is an example of a reply for a valid PIN: <?xml version="1.0?> 188 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 189 Using External Passcode Validation <spectel> <spectelSys700> <epvPinResponse> <pinStatus>VALID</pinStatus> <code>5555</code> <pinInfo> <linename>test_linename</linename> <company>test_co</company> <telenum>555-1212<telenum> </pinInfo> <epvPinResponse <spectelSyst700> </spectel> For an invalid PIN, the response shows <pinStatus>INVALID</pinStatus> and the <pinInfo> ... <pinInfo> tag is empty. Issue 1 August 2007...
  • Page 190 Configuring Conference Scheduler 190 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 191: Chapter 8: Managing Files

    Introduction Chapter 8: Managing Files This chapter describes how to work with system files using the file-management tools available from the management interface. It also describes procedures for managing files from the UnixWare command line interface. Introduction The system generates files and reports that include conference, system event, system configuration, and statistical data.

  • Page 192: About System Files

    Tag Files — Sets of responses for particular polling questions or question types. Traffic Statistics — Record of overall bridge usage. Operator Transactions — Logs of the commands issued by Bridge Talk operators. 192 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 193: System File Summary

    About System Files System File Summary The system generates some files automatically; others are generated in response to user actions. Table 37 summarizes the file features. Table 37: System File Summary File type Generation Filename Extensio Example Retention Period Saved Roster Auto Cross ref.

  • Page 194: System File Locations

    /usr/dcb/dbase/sysmsg System messages ASCII: sysmessages Read/Write /usr/dcb/dbase/tagfiles Tag files (polling) ASCII: filename Read/Write /usr/dcb/dbase/ Unattend schedule Binary: filename Read/Write unattend /usr/dcb/dbase/admin Flexible annunciator ASCII: annmsgs.txt Read/Write table 1 of 2 194 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 195: Working With The File Management Menu

    Working with the File Management Menu Table 38: System Data File Names and Locations (continued) Directory Description File Format: Name Permission DNIS Call branding table ASCII: callbran.txt Read/Write CDR/CODR export Binary: cdrstyle.dat Read/Write configuration ASCII: cdrstyle.txt Read/Write Channel configuration Binary: channel.dat Read/Write ASCII: channel.txt Read/Write...

  • Page 196: File Management Capabilities

    Working with system files using the File Management menu provides a more convenient way of accessing system files than navigating through the system directory structure. Table 39: File Management Capabilities File Type Delete Print View Alarm Report CODR Conference Report 1 of 2 196 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 197: Working With File Lists

    Working with the File Management Menu Table 39: File Management Capabilities (continued) File Type Delete Print View Configurations Dial List LAN Statistics Logs Modify Log Network Statistics Operator Printouts Operator Transaction Logs Polling Results Record/Playback Tag File Traffic Statistics 2 of 2 Working with File Lists This section includes a few guidelines on working with the file lists displayed when you invoke any of the File Management menu options discussed in this chapter.

  • Page 198: Delete

    ¦ ¦ Record/Playback Files ¦ +------------------------------+ 2. Select the type of file you want to delete. The system displays a list of files, similar to the list shown in Figure 198 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 199: Print

    Working with the File Management Menu Figure 20: Recorded File List 3. Select and delete the required files. 4. Save (or cancel) your changes. Print Use the File Management Menu’s Print option to print dial lists, logs, reports, and the following configuration files: cdrstyle.txt (call detail record style) channel.txt...
  • Page 200 The system printer is the network printer specified for the system you are managing. See Working with the Printer Management Menu on page 202 for information on working with the system printer. The report prints to the selected printer. 200 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 201: View

    Working with the File Management Menu View Use the View option to view dial lists, logs, reports, and configuration files. To view files: 1. Select Administrator Menu > File Management > View. The system displays View File. View File +---------------------View File----------------------+ ¦...

  • Page 202: Hard Disk Status

    2. Press any key to return to the File Management menu. Working with the Printer Management Menu The default configuration for the CS700/780 sends output to the local printer (the default printer for the workstation from which you invoke a print job). See...

  • Page 203: Cancel Print Jobs

    Working with the Printer Management Menu To access the Printer Management menu: 1. Select Administrator Menu > Printer Management. The system displays Printer Management. Printer Management +----Printer Management----+ ¦ ¦ ¦ Cancel Print Jobs ¦ ¦ Display Printer Status ¦ ¦...

  • Page 204: Disabling Print Jobs

    Table 40 lists the file types which you can backup, restore, or both backup and restore. 204 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 205: Back Up Files

    Working with the Backup/Restore Menu Table 40: Backup/Restore Options File Type Backup Restore System Configuration Call Detail Record (CDR) Dial List Sign-in Note: If you prefer, you can use any of the TCP/IP utilities and UNIX commands Note: described in Managing System Files from a Remote Host on page 229 to directly access system directories and files in order to perform backup operations.

  • Page 206: Restore Files

    Whether or not the system creates saved roster files is determined by the setting for the Save Roster Enable parameter in System Configuration. See System Configuration on page 45 for details. 206 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 207: Configuration Files

    Configuration Files Saved Roster Audio Files are saved to the /usr3/savedroster directory. The system assigns the Cross Ref number for a conference as the filename for the each saved roster file. See Configuring CODRs on page 274 for information on the Cross Ref number. The raw audio file does not include an extension (for example, 000225456037), but is saved in pcm format.

  • Page 208: Dial Lists

    Sample Dial list Screen Larry (123)4449306 / ACME Chuck (123)4446761 / ACME Phil (123)4449001 / ACME Paul (123)4449333 / ACME Mike (123)4447246 / ACME Mark (123)4446348 / ACME Alan (123)4442000 / ACME 208 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 209: Lan Statistics Report

    LAN Statistics Report LAN Statistics Report The LAN Statistics report includes IP, ICMP, IGMP, TCP, and UDP data derived from the system’s LAN interfaces. For information on viewing LAN Statistics files and other files, see View on page 201. You can directly access LAN Statistics Report files from the /usr/dcb/lanstats directory.

  • Page 210: Log Files

    The name of the log file is the current date (for example, Aug06). The system stores a maximum of 30 log files, automatically deleting the oldest file as necessary. 210 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 211: User Transaction Log

    Log Files You can directly access daily log files from the /usr/dcb/logs directory or you can view them by selecting: Administration > File Management > View File > Logs. Sample Log File Screen UnixWare_sqa25 2006-04-01 23:57:05 0000.0100 REPT AUTO /* 0n0100ain.c 1464 Information <==init main.c 1464 B SYSTEM RESTARTED ================>*/ <================ DCB SYSTEM RESTARTED ================>*/ UnixWare_sqa25 2006-04-01 23:58:25...

  • Page 212: Configuration

    # provided they include this notice and the associated copyright # notice with any such product. The information in this file is # provided "AS IS" without warranty. local2.notice /usr/dcb/apilog/UsrTransLog *.info,*.debug;local2.none/usr/adm/syslog local0.notice /var/adm/syslog kern.warn /dev/console kern.notice /dev/console 212 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 213 Log Files 3. Restart syslogd to activate the new settings. Use one of these methods: a. Type, to report syslog’s pid. "ps -e | grep syslog" b. Type, <pid of syslog>" "kill -l —or— Restart the server. User Transaction Log Format The message format used by the syslog to display information is: <date>...

  • Page 214: Modify Log

    — for example, Oct13.mod. The system stores a maximum of 30 modify log files, automatically deleting the oldest file as necessary. You can directly access Modified In-Progress logs from the /usr/dcb/modilog directory. 214 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 215: External Passcode Validation Log

    Log Files In the Example Modify Log File the first entry indicates a conference modification, while the second entry shows an additional modification. First, the code duration was increased to 75 minutes; later, the end time was extended to 5:00 PM. The “start time” shown for modified records represents the time the modification was made.

  • Page 216: Operator Transaction Logs

    If you choose to print a transaction log, the log for the date you selected is sent to the printer. If you choose to view a transaction log, the Operator Transaction List screen (Figure appears listing the transactions according to the filtering criteria you specified. 216 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 217: Specifying Filtering For A Operator Transaction View

    Operator Transaction Logs Figure 24: Operator Transactions List Screen Specifying Filtering for a Operator Transaction View The Log Selection screen (Figure 23) lets you to specify the information you want to view from a transaction log. You can specify whether you want to view operator transactions for a single day, all days in a month, or all days for all months.

  • Page 218: Operator Commands

    Table 43: Logged Operator Transactions Command Parameters Access/Dial Linenum; name; company; digits Access/Hangup Linenum Access/Next_Available Linenum Access/Next_Enter Linenum; seizetime Access/Place Linenum; confnum Access/Release Linenum Access/Transfer Linenum; number/Extension 1 of 6 218 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 219 Operator Transaction Logs Table 43: Logged Operator Transactions (continued) Command Parameters Access/User_Selected Linenum Conference/AUX1 Confnum; aux1 Conference/AUX2 Confnum; aux2 Conference/ClearAll Conference Conference/EntryTone Confnum; entry tone = On/Off Conference/ExitTone Confnum; exit tone = On/Off Conference/Gain Confnum; gain = On/Off Conference/Hangup Confnum Conference/ID Confnum;...
  • Page 220 Confnum; secure allowed = TRUE/FALSE Conference/Play_Rec/Stop Confnum Conference/Transfer fromConf; toConf Debug_Mode Mode Fastdial/Blast Listname; confnum; startlinenum; annunciator Fastdial/Create Listname; accesscode Fastdial/Modify Listname; accesscode Fastdial/Remove Listname Help/Conf Confnum; helpreqtime Help/Individual Linenum; helpreqtime 3 of 6 220 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 221 Operator Transaction Logs Table 43: Logged Operator Transactions (continued) Command Parameters Line/Aux1 Linenum; aux 1 Line/Aux2 Linenum; aux 2 Line/Aux3 Linenum; aux 3 Line/CallType Linenum; call type Line/CompanyName Linenum; company Line/Fault Linenum; mode = TRUE/FALSE Line/Hangup Linenum Line/Moderator Linenum; moderator = TRUE/FALSE Line/Mute Line/Mute linenumb = ;selfMute = TRUE/ FALSE;...
  • Page 222 Time; inProg Scheduler/Getsched Month; day; numItemsFound Scheduler/Getver VersionMajor; versionMinor Scheduler/Usage LinesAvail; linesEnt; opersAvail; confsAvail Scheduler/Lsconf Month; day; confirmNum; confID; confCode; confName; signinName; attended; onDemandLines; inProg; numItemsFound Scheduler/Conference/Purge SaveWeeks 5 of 6 222 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 223: Network Statistics

    Network Statistics Table 43: Logged Operator Transactions (continued) Command Parameters Scheduler/Conference/ ConfirmNum Remove Scheduler/Conference/ ConfirmNumIn; confirmNumOut Setspecial Scheduler/Debug Debug Scheduler/Timer TimerA; timerB; timerC Set/ACS Confnum; linenum Set/Answer Linenum; answer = ON/OFF Set/Night_Time NightTime = TRUE/FALSE Set/Scan_Time Oldscantime; newscantime 6 of 6 Network Statistics Network Statistics files include counts of trunk events, such as alarms and errors.

  • Page 224: Digital Record/Playback (Drp) Files

    Up to 293 hours of digitally recorded conference dialog can be stored on either the system’s removable hard drive or the RAID 5 disk drive system, depending on how the system is configured. 224 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 225: Drp Information In Codrs And Conference Reports

    Digital Record/Playback (DRP) Files DRP files contain up to twelve hours of digitally recorded conference dialog. DRP files are stored in the directory (on the removable hard drive or RAID5 when installed). /usr3/confrp DRP file names, specified by operators when they initiate conference recordings, can consist of up to eight alphanumeric characters.

  • Page 226: Converting Drp Files To Wav Files

    0091 Converting DRP Files to WAV Files The soundcvt utility enables you to convert digitally recorded conference files to sound files, which can played using any PC-based standard multimedia application. 226 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 227 Digital Record/Playback (DRP) Files CAUTION: Use of this utility to convert large files will degrade system performance. Only use CAUTION: this procedure when the bridge is idle. To convert a DRP file to a .wav file: 1. Login to the system dcbguest account. login: dcbguest password: abc123 2.

  • Page 228: Traffic Statistics

    Print on page 199. For information on viewing Traffic Statistics files and other files, see View on page 201. You can directly access Traffic Statistics files from the /usr/dcb/traffic directory. 228 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 229: Managing System Files From A Remote Host

    Managing System Files from a Remote Host Traffic Statistics Report shows an example report. Traffic Statistics Report Date: Feb 26 188 Channels Installed System Channels Channels In Channels In Total Time Capacity Scheduled Scheduled Conf Use - Total Utilization Min/Max/Avg Min/Max/Avg Min/Max/Avg Min/Max/Avg...

  • Page 230: Unix Commands Summary

    Rename a file. mv file1 file2 Rename a directory. mv dir1 dir2 Move files from one directory to another. mv filelist dir 1 of 2 230 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 231: Remote Login And File Transfer

    Managing System Files from a Remote Host Table 44: UNIX Command Subset (continued) Command Syntax Description Change login password. passwd prompts for the old passwd password and then the new password. If accepted, you must re-enter the new password before system sets it.

  • Page 232: Using Rlogin

    8-bit character set such as the Asian or European character sets. [- l login] login is the name of the CS700/CS780 Conferencing Server account to which you want to log in. (The current login name on your system is assumed if this option is waived.) Note: Your remote host’s software may vary.

  • Page 233: Using Telnet

    Managing System Files from a Remote Host Logging in using rlogin: 1. Log into the 1100_a guest directory from your remote host. $ rlogin s1100_a -l dcbguest The system displays the password prompt. If your host is listed in the system’s .rhosts file, this step is unnecessary.

  • Page 234: Using Rcp

    [-p] [host:]file1 [host:]file2 rcp [-p] [-r] [host:]file1 ... [host:]directory Where: Represents the name of the host you want to copy from or to. [host] Copy from file. file1 Copy to file. file2 234 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 235: Using Ftp

    Managing System Files from a Remote Host Copy to directory. directory Preserves the last access time, last modification time, and [-p] access mode of the file being transferred. Causes a recursive copy of any subdirectory whose root appears [-r] in the list of files. When you use this form of the rcp command, the source can be either a file or a directory, but the destination must be a directory.
  • Page 236 Connected to s1100_a.220 s1100_a.acme.com FTP server Version 1.1 Oct 17 1999) ready Name (s1100_a:muse) 3. Use the guest login by typing dcbguest The system displays the message: 331 Password required for dcbguest and the prompt: Password: 236 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 237 Managing System Files from a Remote Host 4. Enter a password by typing abc123 The system displays the message: 230 User dcbguest logged in. Remote system type is UNIX. Using binary mode to transfer files. 5. At the ftp> prompt, change to the directory containing the files to be transferred by typing: cd /usr/dcb/dbase/admin The system displays the message: 230 User dcbguest logged in.

  • Page 238: Ssh

    SSH provides secure connections to perform remote system administration on the system from Bridge Talk. Administrators install and configure SSH on both the conferencing server and on Bridge Talk. This section documents the procedures required on the CS700/780. Refer to Meeting Exchange 5.0 Bridge Talk User’s Guide to configure that application.

  • Page 239: Installing Zlib

    Managing System Files from a Remote Host Note: Zlib, OpenSSL, and OpenSSh are third party products not licensed by, or Note: distributed through, Avaya, Inc. SSH installation is a sequential, three-part process: 1. Installing zlib version 1.2.1 2. Installing OpenSSL version 0.96 or later 3.

  • Page 240: Installing Openssl

    For additional information refer to the INSTALL file located in this make test directory. make install Installing SSH OpenSSH can be downloaded from http://www.openssh.com/portable.html. Before you begin. download the openssh-3.7.1.tgz file. 240 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 241 Managing System Files from a Remote Host Follow this procedure to install SSH on the Bridge Talk workstation. Table 47: Installing SSH on the Bridge Talk Workstation Step Description Log into the system as root. login: root Start the Account Manager to create an scoadmin Account Manager sshd account.

  • Page 242: Environment Variables

    Follow this procedure only when you plan to use Bridge Talk as a workstation. Note: Bridge Talk workstations connected to this system require configuration as documented in the Bridge Talk Managing and Scheduling Conferences Guide 242 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 243 Managing System Files from a Remote Host 1. Enter the command: ssh-keygen -t [rsa | dsa] This command generates a public/private rsa key pair. The system displays these prompts: Enter a file in which to save the key: (/home/username/.ssh/id_rsa) Enter passphrase: (leave blank for no passphrase) Enter the same passphrase again: Your identification has been saved in /home/username/.ssh/id_rsa.

  • Page 244: Configuration

    .ssh. Changes ownership of the directory to chown dcbadmin dcbadmin. authorized_keys Changes group ownership to the dcb chgrp dcb authorized_keys group. Changes directories to dcbmaint. cd /usr/dcbmaint 1 of 2 244 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 245: Improving System Security

    Managing System Files from a Remote Host Table 48: Commands to configure SSH on the system (continued) Step Description Verify that you are in the correct directory Creates the new .ssh directory. mkdir .ssh Changes ownership of the directory to chown dcbdcbmaint .ssh dcbmaint Changes group ownership to the dcb...

  • Page 246: Additional Information About File Transfers

    Thus, file names “ACME,” “Acme,” “acme” are unacceptable, but “ACME1,” “Acme2,” “acme3” are fine, and “acme1,” “acme2,” “acme3” are even better. 246 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 247: Creating Files Off-Line For Downloading

    Additional Information About File Transfers If your ftp package forces file names to upper-case, do not use ftp for transferring configuration files (files residing in /usr/dcb/dbase/admin) to the system. Creating Files Off-line for Downloading You can create selected files off-line and download them to the system using ftp or rcp. Applicable file types are tag files and dial lists.

  • Page 248: Copying Voice Files

    Voice files consume large amounts of disk space and require special handling to prevent fragmentation. Therefore, they must be stored in special voice file directories maintained by the system. 248 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 249: About Mlcp

    Additional Information About File Transfers LAN users have read-only access to voice directories. However, the mlcp utility provides a mechanism for copying voice files from one system to another. After using rcp or ftp to copy files to designated download directories, you can run mlcp, which automatically performs data checks and moves the files to the appropriate voice directories.

  • Page 250: Starting Mlcp

    Example: Transferring flexible annunciator messages from remote host s1100_a to remote host s1100_b using the local host. 1. From the local host, copy files from /usr2/prompts/set1/messages on s1100_a to /temp on the local host. $ rcp -p dcbguest\@s1100_a:/usr2/prompts/set1/messages temp 250 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 251: Managing The Pin Code Files

    2. Copy the files onto the system 3. Load PIN codes into the bridgedb. 4. Unload PIN information from the bridgedb. Refer to the CS700/780 Relational Database Guide for detailed information on batch loading data into the bridge database. Creating PIN Code Files The batch load script used to load PIN data into bridgedb requires two files: 1.

  • Page 252: Pre-33 Pin Code File Format

    Optional fields must contain a space to separate the field delimiters. For Note: example: 8975| | |654-555-9436| Files containing duplicate PIN codes cannot be loaded onto the system. An example pins.txt file follows. !| | | | 99999999901|ACBRIDGE|AnyCo,Inc.|197865551212| 99999999902|ACBRIDGE|AnyCo,Inc.|197865551212| 99999999903|ACBRIDGE|AnyCo,Inc.|197865551212| 252 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 253: Pre-33 Pin List File Format

    Managing the PIN Code Files Pre-33 PIN List file format The first line of the pinlist.txt file contains two fields delimited by pipes (|). The first field contains the name of a PIN list and the second field contains an exclamation point (!) followed by a For example: ETURN listname|!|...

  • Page 254: Pin Code File Format

    Char(30) N. Reserved for future use. LineAux1 Char(80) N. Reserved for future use. LineAux2 Char(80) N. Reserved for future use. LineAux3 Char(80) N. Reserved for future use. 1 of 2 254 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 255: Pin List File Format

    Managing the PIN Code Files Table 52: PINs.txt File Format (continued) Field Type Required InsertTimet Integer in seconds since midnight, 1 Jan 1970 in InsertLogin Char(30) UpdateTimet Integer in seconds since midnight, 1 Jan 1970 in UpdateLogin Char(30) 2 of 2 PIN List File Format The fields required for the pinlist.txt file format are documented in Table...

  • Page 256: Copying The Files To The System

    Before you attempt to load PIN Codes or Pin Lists, verify that the pinlist.txt and pins.txt files are located in the /usr/dcb/dbase/bridgedb/batchdata/ directory on the system. See Copying the files to the system on page 256. 256 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 257 Loading PIN Codes and PIN Lists to into Bridgedb Note: Chapter 2 Maintenance on the Relational Database Guide, includes Note: recommendations and options for batch loading data. Follow this procedure to load pin codes into the database: 1. Log on to the bridge with the brdgdbo account: login: brdgdbo Password:******* 2.

  • Page 258: Unloading Pin Codes

    Password:******* 2. Run the batch unload script: $ ./batchunload_pins.sh The system displays this message: Enter full path and file name where the pin code data will be unloaded to [/usr/dcb/dbase/bridgedb/batchdata/pins.txt]: 258 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 259 Loading PIN Codes and PIN Lists to into Bridgedb 3. Press Enter to accept the default. If the file exists, then the system displays this prompt: The file '/usr/dcb/dbase/bridgedb/batchdata/pins.txt' already exists, overwrite?. Enter 'y' to continue [n]: 4. Type “y” and press NTER The system displays this prompt: Enter full path and file name where the pin list data will be unloaded to [/usr/...
  • Page 260 Managing Files 260 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 261: Chapter 9: Managing Reports

    Chapter 9: Managing Reports Describes how to configure, manage, view and print system reports. The system generates various reports that include conference, system event, system configuration, and LAN statistical data. You can view, print, and backup and restore system files using the system’s management interface tools.

  • Page 262: How The System Manages Detail Records

    The system offers two methods for saving CDR and CODR files—text files or a relational database. For additional information on using the relational database method for detail records, refer to the CS700/CS780 Conferencing Server Relational Database Guide. The remainder of this chapter will discuss using text files to manage detail records.
  • Page 263 Working with CDRs and CODRs Figure 27: Order of CDR and CODR Data Fields When you configure CDRs and CODRs for printing or viewing from the system’s management interface, you can specify the data fields you want included in each of four output styles (or formats).

  • Page 264: Configuring Cdrs

    Use the CDR Configuration option to specify the content and format for the four CDR output styles. You do not have to configure every style, only the style(s) you plan to use for printing and viewing. 264 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 265: Specifications

    Working with CDRs and CODRs To configure CDRs: 1. Select Administrator Menu> Configurations > CDR Configuration. The system displays CODR Configuration, screen 1. There are four configuration screens, each with editiable fields for each CDR style. See Table 54 for configuration/output field specifications.
  • Page 266 Output Examples— Examples of data values showing the output format. Options — Configuration options presented on the configuration screen for including or excluding CDR fields in output styles. Description — Data value descriptions. 266 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 267 Working with CDRs and CODRs Table 54: CDR Field Specifications Field Size Options Description Output Example Style Name Up to 15 Name of a CDR output style. The characters system stores four different CDR styles. You can rename all styles (no more than 15 characters) except the Auto CDR style.
  • Page 268 — SHORT (11 digits), MEDIUM (20 digits), LONG (40 digits), or OFF (0). (The phone number from which a caller actually dials is represented by the Calling Phone parameter.) 2 of 8 268 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 269 Working with CDRs and CODRs Table 54: CDR Field Specifications (continued) Field Size Options Description Output Example Conf Name OFF, ON Name of the conference in which Sales mtg the line was included. The system name appears in the Conf Name field for the first entry in a CDR.
  • Page 270 ODO — An operator or moderator made the call or initiated the call (blast dial). Other possible values include: VLL, u_Blast, or any string. 4 of 8 270 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 271 Working with CDRs and CODRs Table 54: CDR Field Specifications (continued) Field Size Options Description Output Example Disc. OFF, ON Code indicating the reason the Reason system disconnected a call. Valid codes include: 0 = Unknown 1 = Network 2 = Operator hangup 3 = Invalid code 4 = Code timeout 5 = Conference secured...
  • Page 272 The field is blank if the line was never accessed or was a dial-out call. 6 of 8 272 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 273 Working with CDRs and CODRs Table 54: CDR Field Specifications (continued) Field Size Options Description Output Example Calling OFF, ON Phone number from which a caller 978-552-6222 Phone dialed in to the conference. Applies only to systems configured to collect ANI digits.

  • Page 274: Configuring Codrs

    ¦ Max User Count(4) ¦ ¦ Start Time(17) ¦ ¦ Conf Duration(8) ¦ ¦ Conf Minutes(8) ¦ ¦ Attended(U/A) (1) ¦ ¦ Status Info.(43) ¦ +---------------------- More-Next/Prev Page ESC to Exit ----------------------+ 274 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 275 Working with CDRs and CODRs CODR Configuration, screen 2 +-----------------------------CODR Configuration------------------------------+ ¦ ¦ ¦ FIELD(size) STYLE 1 STYLE 2 STYLE 3 AUTO CODR ¦ ¦ ¦ ¦ Notes(60) ¦ ¦ Conf End Time(17) ¦ ¦ Contact Name(20) ¦ ¦ Contact Phone(20) ¦...
  • Page 276 Output Example— Examples of data values showing the output format. Options — Configuration options presented on the configuration screen for including or excluding CODR fields in output styles. Description — Data value descriptions. 276 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 277 Working with CDRs and CODRs Table 55: CODR Field Specifications Field Size Options Description Output Example Style Name Up to 15 Name of a CODR output style. The characters system stores four different CODR styles. You can rename all styles (no more than 15 characters) except the Auto CODR style.
  • Page 278 OFF, ON Date and time the conference begins. mm/dd/yy- Start Time is rounded up to the nearest hh:mm:ss second, based on a 24-hour clock. e.g. 07/27/ 08:59:30 2 of 8 278 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 279 Working with CDRs and CODRs Table 55: CODR Field Specifications (continued) Field Size Options Description Output Example Conf OFF, ON Period in minutes, (rounded up to the 1440 Duration nearest minute), between the first participant joining the conference and the last participant leaving the conference.
  • Page 280 Date and time the last participant leaves mm/dd/yy- Time the conference. It is recorded to the hh:mm:ss nearest second, based on a 24-hour e.g. 07/27/ clock. 10:00:00 4 of 8 280 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 281 Working with CDRs and CODRs Table 55: CODR Field Specifications (continued) Field Size Options Description Output Example Contact OFF, ON Contact name entered for a conference Audie O. Name by a conference scheduler. Conference See the Bridge Talk’s Guide for details on entering contact name text to scheduled conference forms.
  • Page 282 ON, OFF A unique number the system assigns to a 000002163 main conference CODR and all sub-conference CODRs created from it to associate main conferences and sub-conferences. 6 of 8 282 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 283 Working with CDRs and CODRs Table 55: CODR Field Specifications (continued) Field Size Options Description Output Example User Conf ON, OFF Indicates the type of conference: Type 0 — This conference is not a sub-conference or an intercept conference. 1 — This conference is a sub-conference convened from another conference.

  • Page 284: Multiple Codrs For One Conference Id

    201, then use the additional steps in the following sections to complete the process. Printing and Viewing CDRs File Management menu options enable you to view and print CDRs. Figure 29 shows a sample Conference Report. 284 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 285 Working with CDRs and CODRs To view or print a CDR: 1. Follow instructions for printing CDRs and other files provided under the heading, Print page 199 and for viewing CDRs and other files provided under the heading View page 201. The system displays Call Detail Record Type Select.

  • Page 286: Printing And Viewing Codrs

    If you want to print the report, the system prompts you for a destination, the system or local printer. Upon making your selection the report prints to the selected destination. 286 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 287: Printing Cdrs And Codrs With More Than 80 Columns

    Alarm Report If you want to view the report, the system displays it. Figure 29 shows an example report. Figure 29: Conference Detail Record Screen (Short Format) Printing CDRs and CODRs with More than 80 Columns Because you can customize call detail records (CDRs) and conference detail records (CODRs) to include many fields, the number of columns a record contains may be over 80.

  • Page 288: Conference Reports

    Conference start time (time the first participant entered the conference) Recorded file number (number of file used to store conference recording) Scheduled duration minutes (number of minutes between the conference’s specified start and end times) 288 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 289: Printing And Viewing Conference Reports

    Conference Reports Scheduled participants (number of lines reserved for a scheduled conference) Conference duration (interval between the first person joining the conference and the last person leaving the conference) Total conference minutes (the approximate sum of the line conference minutes, with a minimum of maximum participants minutes) Notes (information entered by the operator) Features status (ON/OFF for each of 11 conference features;...
  • Page 290 Use this screen to select a conference from a list of conferences for the selected day. Printing — Specify the destination printer, the system or local printer. Viewing — The report appears on the screen. 290 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 291: Lan Statistics Report

    LAN Statistics Report If you specify all conferences: Printing — Specify the destination printer, the system or local printer. Viewing — The report appears on the screen. The top portion of the Conference Report Screen lists CODR information, while the bottom portion lists individual line data from the CDRs associated with the conference.

  • Page 292: Drp Information In Codrs And Conference Reports

    OFF — Feature not applied ANL — Analog feature applied DIG — Digital feature applied A/D — Both analog and digital feature applied 292 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 293: Real-Time Cdrs And Codrs

    0091 Real-time CDRs and CODRs The CS700/CS780 Conferencing Server’s Auto CDR server (cdrland) is a mechanism for real-time transmission of Call Detail Records (CDR) and Conference Detail Records (CODR) across the LAN. The system sends records to a host as they are generated (that is, each time a line disconnects from the system (CDRs) or each time a conference empties and clears (CODRs).

  • Page 294: The Autocdr Process

    If the connection breaks, any subsequent records are not sent. To transfer these files, re-establish connection and issue a request, specifying the date, starting sequence number, and mode. Note: It takes up to 45 seconds to re-establish a lost or broken connection. Note: 294 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 295: Record Format

    Real-time CDRs and CODRs Record Format Each Auto CDR record contains data specific to an individual call (CDR) and/or conference (CODR) on the audioconferencing system. When a record is sent across the LAN, this text string is prefixed by a code/date/sequence#/flags header. Clients can distinguish between the two types of records by examining the header: CDRs have a field type of "51", CODRs a field type of "52".

  • Page 296: Retrieving Records

    Technically, the client can reside on any host, including the CS700/CS780 Conferencing Server (local host), but is more typically installed on a remote host. The program contains socket commands consisting of plain ASCII text and must be sent over a socket connection for processing.

  • Page 297: Checking A Connection

    Real-time CDRs and CODRs The format of REQUEST_CDR_CODR_FILE is: struct request_cdr_codr_file char cmd[2];// "03" char cdrMonth[3];// MMM (e.g. "Jan") char cdrDay[2];// DD (e.g. "01") char cdrSeqnum[5];// NNNNN (e.g. "00012") char mode[1];// Y or N char codrMonth[3];// MMM (e.g. "Jan") char codrDay[2];// DD (e.g.

  • Page 298: Auto Cdr Process Flow

    The system must be in a LAN environment and the system configuration Automatic CDR Print parameter set to LAN. Records are sent in Auto CDR export format prefixed with header information. Any CDR file’s data can be sent. 298 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 299: Preparing For Real-Time Export

    Consult your TCP/IP documentation for the location of the /etc/services file on your host system. Note: Avaya service personnel configure the Auto CDR option during system Note: installation. Contact them, if you have any questions; for example, if you need to change the TCP/IP port assignment.
  • Page 300 Optionally, the client program may send a Ping message to the server to verify that the connection is still open. This is not necessary to maintain the connection. The bridge returns the Ping message, with an additional line feed character (ASCII decimal 10). 300 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 301: Appendix A: Moderator And Participant Touchtone Commands

    However, the system administrator must pre-configure the unattended help line prior to use. For more information, see the Meeting Exchange 5.0 Bridge Talk User’s Guide . Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...

  • Page 302: Managing Avaya Conferences Using Touchtone Commands

    To browse a list of touchtone commands for participants, see Table Note: Contact Avaya Customer Support to enable features listed with an asterisk (*): Note: - Request help menu - Requst roster...
  • Page 303 Return Note: moderator to the Moderators can dial Note: conference and out from a secured hang up the conference if enabled called party on the system. 2 of 6 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 304 Playback playback of a digital recording saved conference as a file number Equalize voice Gain Increases the volume on the lines. levels on all conference lines 3 of 6 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 305 Moderators can modify codes unattended or during the conference but only the last on-demand code entered appears in the Billing conferences Code field of the Conference Detail Record (CODR). 4 of 6 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 306 Replay a Unattended When a moderator presses *94, the conference Digital Record/ system replays the 8-digit file number recording file Playback of the conference recording. number 5 of 6 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...

  • Page 307: Participant Touchtone Commands

    Playback playback of a digitally recorded file conference saved as a file number Equalize voice Gain Increases the volume on the lines levels on all conference lines Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...

  • Page 308: Managing Flex Conferences Using Touchtone Commands

    Moderator Hang up. Modifying flex conference settings After a participant enters a leader PIN code and assumes leader (moderator) status, one of the following scenarios occurs: Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 309 If no keys are pressed, the system places the leader into the conference. Adding a conference passcode affects only the current conference but does carry over to future conferences. Edit options Change conference options. 1 of 2 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...

  • Page 310: Managing Conferences Using Flex Touchtone Commands

    Flex conferences require that moderators and participants use non-default keypad commands during the conference. You can toggle these commands on and off. Table 4 lists the default flex touchtone commands for leaders. Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 311 *1 to access a line for the conference dial out. Note: Leaders can dial out from Note: a secured conference, if enabled on the system. Join the participant and continue dialing 1 of 5 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 312 However, the files are not stored on the system so the leader cannot access or play back these recordings from Bridge Talk. 2 of 5 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 313 (Leader Hang Choose ON to extend the conference after the leader hangs up. Choose OFF to end the conference when the leader hangs up. 3 of 5 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 314 Press any key to cancel. End the Conference The leader can press 77 to end the conference hang up conference immediately. 4 of 5 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 315 8-digit file number of the recording file Playback conference recording. number 5 of 5 Note: The Billing Code touchtone command is not available for flex conferences. Note: Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 316 Any single key Stop playing the Ends the roster playback. roster Hear a private Roster Available to both the leader and participant count participants. 1 of 2 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 317 If the caller presses Note: the current subconference number, the system ignores the command. Press 0 to return to the main conference. Press * to escape. 2 of 2 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 318 Moderator and Participant Touchtone Commands Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...

  • Page 319: Appendix B: Site Requirements

    Describes network, power, environmental, and cabling requirements for the system installation. Overview To maintain the low noise, low echo features of the system, Avaya recommends the following: Use T1 or E1 connections from the system to the public network. Use T1 or E1 connections from the system to the PBX.

  • Page 320: Environmental

    5 Hz to 20 Hz at 0.34 mm (5 g) for the chassis alone Non-operating vibration: 5 Hz to 20 Hz at 0.35 mm (5 g) for the chassis alone Storage temperature: -40°C to 85°C Relative humidity: Less than 95% at 40°C, noncondensing 320 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 321: Lan Cabling

    Network Connection Lines LAN Cabling The system connects to an Ethernet network through a 10/100BaseT network concentrator using unshielded twisted pair (UTP) cabling containing at least two pairs and meeting the specifications listed in the following section. The 10/100BaseT network concentrator must meet specifications defined in the ISO/IEC 8802.3 standard for repeaters and 10/100BaseT signaling.

  • Page 322: Maintenance Modem Line

    Cabling Cabling is shielded twisted pair (1 pair transmit, 1 pair receive). Avaya recommends use of Category 5 cable. The shield is not terminated at the digital system. If the cable is continuous to the PBX or channel bank, the shield must be grounded to frame ground at that end. If there is a DSX or other break in the cable, the shield must be connected to the shield of the other cable.

  • Page 323: Appendix C: System Maintenance

    Appendix C: System Maintenance Describes recommended system cleaning procedures, guidelines for using the Power On/Off switch and the Reset button, and the DSP card hot swap procedure. Introduction This chapter is organized as follows: Hot Swapping describes the recommended procedures for replacing DSP cards and T1 cards in an activated system.

  • Page 324: Extracting A Dsp Card

    2. Flip the card’s top latch down and the bottom latch up simultaneously to connect the card to the system backplane. The HOT SWAP LED lights and remains lit until the system finishes configuring the card. 3. Tighten the screws on the latch assemblies. 324 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 325: Hot Swapping A Pri

    Hot Swapping Hot Swapping a PRI This section describes how to safely replace the PRI board while the system is active. Note: Hot swap is only supported for systems with Net Access Series NS301 PRI Note: cards. These hot swap procedures do not apply to other PRI cards. Contact Customer Support for help determining the model of PRI board installed in a system.

  • Page 326: Inserting The Pri

    The RUN LED will turn off. Trunks are restored after about 15 seconds. 8. Verify the trunk status for this board by using the Network Status screen the Maintenance menu. 326 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 327: Monthly Maintenance Procedures

    6. Verify the room temperature is lower than 40°C 7. Ensure that the hard wired music source is powered and running. 8. Ensure that the system is dust free. 9. Clean filters of fans for CS700/CS780 Conferencing Server. Issue 1 August 2007...

  • Page 328: Cleaning The Air Filter Assembly

    Warnings will be shown in BridgeTalk. This procedure will take approximately 10 to 15 minutes. Note: The DRP (Digital Recording Playback) is cleared by moving all files from the DRP Note: directory onto a temporary location. 328 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 329: Clear Network Statistics

    Monthly Maintenance Procedures Clear Network Statistics This procedure will take approximately 5 to 7 minutes. Follow this procedure to clear the Network Statistics files: 1. Login using a maintenance password. 2. Select Clear Network Statistics. The System will display the prompt, 'Are You Sure'? 3.

  • Page 330: Powering Down

    12. Check for alarms and check logs for any problems Note: Some systems may not go live on the first Power up attempt. If this happens, Note: repeat the shutting down procedure. 330 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 331: Using The Power On/Off Switch And Reset Button

    Powering Down Using the Power On/Off Switch and Reset Button The Power On/Off switch (see Standard System Components on page 29) turns the system on and shuts the system off. The Reset button initiates a power-off/power-on cycle. Follow these guidelines: Avoid using the Power On/Off switch or the Reset button to reboot the bridge after setting configuration parameters.
  • Page 332 System Maintenance 332 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 333: Appendix D: Snmp Agent Configuration And Mib Object Definitions

    Appendix D: SNMP Agent Configuration and MIB Object Definitions Describes SNMP agent configuration procedures and provides MIB object definitions. Configuring the Master Agent Configuration File The /etc/srconf/agt/snmpd.cnf includes the configuration settings for the system’s master SNMP agent, snmpdm. You can store a backup copy of the configuration file in any directory other than the /etc/srconf/agt directory.
  • Page 334 # Entry format: integer MAX_PDU_TIME 2500 # Entry type: MAX_OUTPUT_WAITING # Entry format: integer MAX_OUTPUT_WAITING 65536 # Entry type: MAX_SUBAGENTS # Entry format: integer MAX_SUBAGENTS # Entry type: subagent # Entry format: octetString 334 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 335 Configuring the Master Agent Configuration File ################################################################### Define SNMP Community - Use this variable to change the default read-only and read-write SNMP Community Name for the t0000000 community from “public” to a customer-confidential name. Example: Change “public” to “myName.” snmpCommunityEntry t0000000 public public localSnmpID - - nonVolatile snmpCommunityEntry t0000000 myName myName localSnmpID - - nonVolatile...
  • Page 336 If the value of a trap recipient object is trap(1), then it will transmit SNMPv2-Trap PDUs to the target recipient (Network Management Station) . If the value of a trap 336 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 337 Configuring the Master Agent Configuration File recipient object is inform(2), then it will transmit Inform PDUs to the target recipient (Network Management Station). Each notification type defined has a label that is used in subsequent definitions (described below) - in this case, they are called "31" and "32", but can be any text string.
  • Page 338 DESCRIPTION "SMI for the Spectel Bridge700 system. Initial Version of this MIB module" ::= { spectelBridge700 1 } spectelOBJECT IDENTIFIER ::= { enterprises 4236 } spectelBridge700 OBJECT IDENTIFIER ::= { spectel 2 } 338 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 339 Configuring the Master Agent Configuration File tSystemParams OBJECT-IDENTITY STATUS current DESCRIPTION"Subtree for system parameters." ::= { spectel-bridge700-mib 1 } tRunTimeRsc OBJECT-IDENTITY STATUS current DESCRIPTION "Subtree for the run-time resources. " ::= { spectel-bridge700-mib 2 } tTelecomTrunks OBJECT-IDENTITY STATUS current DESCRIPTION "Subtree for the telecom trunks. " ::= { spectel-bridge700-mib 3 } tLANMonitor OBJECT-IDENTITY STATUS current...
  • Page 340 OBJECT-TYPE SYNTAXSEQUENCE OF RunTimeRscFSTableEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "A table of disk usage by file system" ::= { tRunTimeRsc 1 } RunTimeRscFSTableEntry ::= SEQUENCE { tRunTimeRscFSIndexINTEGER, tRunTimeRscFSNameDisplayString, tRunTimeRscFSSpaceINTEGER tRunTimeRscFSTableElementOBJECT-TYPE SYNTAXRunTimeRscFSTableEntry 340 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 341 Configuring the Master Agent Configuration File MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION"Information about a specific instance of a filesystem" INDEX{ tRunTimeRscFSIndex } ::= { tRunTimeRscFSTable 1 } tRunTimeRscFSIndexOBJECT-TYPE SYNTAXINTEGER (1..65535) MAX-ACCESSread-only STATUScurrent DESCRIPTION"Index used to select a filesystem in the table" ::= { tRunTimeRscFSTableElement 2 } tRunTimeRscFSName OBJECT-TYPE SYNTAXDisplayString MAX-ACCESSread-only...
  • Page 342 SYNTAXSEQUENCE OF TelecomTrunksTableEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION "A table of telecom trunks " ::= { tTelecomTrunks 1 } tTelecomTrunksTableElementOBJECT-TYPE SYNTAXTelecomTrunksTableEntry MAX-ACCESSnot-accessible STATUScurrent DESCRIPTION"Information about a specific instance of a telecom trunk." 342 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 343 Configuring the Master Agent Configuration File INDEX{ tTelecomTrunksIndex } ::= { tTelecomTrunksTable 1 } TelecomTrunksTableEntry ::= SEQUENCE { tTelecomTrunksCountINTEGER, tTelecomTrunksIndex INTEGER, tTelecomTrunksIdentifier DisplayString, tTelecomTrunksLineType INTEGER, tTelecomTrunksLineStatus INTEGER, tTelecomTrunksLineCoding INTEGER, tTelecomTrunksLES Gauge32, tTelecomTrunksCSS Gauge32, tTelecomTrunksES Gauge32, tTelecomTrunksBES Gauge32, tTelecomTrunksSES Gauge32, tTelecomTrunksSEFS Gauge32, tTelecomTrunksDM Gauge32,...
  • Page 344 DESCRIPTION"The number of Line Errored Seconds in the last 15 minutes." ::= { tTelecomTrunksTableElement 7 } tTelecomTrunksCSS OBJECT-TYPE SYNTAXGauge32 MAX-ACCESSread-only STATUScurrent DESCRIPTION"The number of Control Slip Seconds in the last 15 minutes." ::= { tTelecomTrunksTableElement 8 } tTelecomTrunksES OBJECT-TYPE SYNTAXGauge32 344 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 345 Configuring the Master Agent Configuration File MAX-ACCESSread-only STATUScurrent DESCRIPTION"The number of Errored Seconds in the last 15 minutes." ::= { tTelecomTrunksTableElement 9 } tTelecomTrunksBES OBJECT-TYPE SYNTAXGauge32 MAX-ACCESSread-only STATUScurrent DESCRIPTION"The number of Bursty Errored Seconds in the last 15 minutes." ::= { tTelecomTrunksTableElement 10 } tTelecomTrunksSES OBJECT-TYPE SYNTAXGauge32 MAX-ACCESSread-only...
  • Page 346 DESCRIPTION"The number of packets sent without errors in the last 15 minutes" ::= { tLANMonitor tLANMonitorBytesTransmitted OBJECT-TYPE SYNTAXCounter32 MAX-ACCESS read-only STATUScurrent DESCRIPTION"The number of bytes sent without errors in the last 15 minutes" ::= { tLANMonitor 346 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 347 Configuring the Master Agent Configuration File tLANMonitorPacketsReceived OBJECT-TYPE SYNTAXCounter32 MAX-ACCESS read-only STATUScurrent DESCRIPTION"The number of packets received without errors in the last 15 minutes" ::= { tLANMonitor tLANMonitorBytesReceived OBJECT-TYPE SYNTAXCounter32 MAX-ACCESS read-only STATUScurrent DESCRIPTION"The number of bytes received without errors in the last 15 minutes" ::= { tLANMonitor tLANMonitorTransmitErrors OBJECT-TYPE SYNTAXCounter32...
  • Page 348 DESCRIPTION "The serial number of this log message." ::= { tLogTableElement 1 } tLogLevel OBJECT-TYPE SYNTAX Integer32 MAX-ACCESS read-only STATUS current DESCRIPTION "The severity of the event." ::= { tLogTableElement 2 } tLogTime OBJECT-TYPE SYNTAX TimeTicks 348 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 349 Configuring the Master Agent Configuration File MAX-ACCESS read-only STATUS current DESCRIPTION "The time when this log message was generated, as measured (in hundredths of a second) since the network management portion of the system was last re-initialized." ::= { tLogTableElement 3 } tLogSubSystem OBJECT-TYPE SYNTAX...
  • Page 350 SNMP Agent Configuration and MIB Object Definitions 350 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 351: Appendix E: System And Log Messages

    Appendix E: System and Log Messages Describes system messages, log message codes, UNIX error message codes, and hardware error message codes. System Messages The following messages may appear across the top of the operator screen. The appropriate action for each situation is described. Table 7: System Messages and Recommended Responses Message Meaning...
  • Page 352 No Annunciator Blast does not begin as Wait a few seconds for Available For Blast all annunciators are an annunciator to busy. become available and try again. 2 of 3 352 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 353 System Messages Table 7: System Messages and Recommended Responses (continued) Message Meaning Action Empty Blast List Or No There are several View dial list to Items Selected possibilities: determine nature of error and try again. Operator blasted empty list or list without phone numbers.

  • Page 354: Log Message Codes

    (/). Conventions used in the messages: % = variable %d = decimal number %s = string %x = hexadecimal number (0x%X) 354 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 355: 0000-0999: Status Messages

    Log Message Codes 0000–0999: Status Messages Table 8: Status Message Definitions Message Message Meaning Code 0100 DCB SYSTEM RESTARTED Someone ran a system shutdown and the system restarted at the specified time. Typically followed by diagnostics and cold restart messages. 0103 %s alarm clear on %s: %s Indicates a network (T1) alarm has...
  • Page 356 Enter Conference. This is an internal software error and may be preceded with Message 0126 (No Transition...) 2 of 9 356 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 357 Log Message Codes Table 8: Status Message Definitions (continued) Message Message Meaning Code 0110 Blast dial list %d (%s) - A blast/reblast has been requested insufficient channels available but insufficient user channels are available. The channels are either in use for other calls, still disconnecting from previous calls, or are out of service/faulted.
  • Page 358 Initiating network device warm Indicates that the network devices restart (trunks) in the system are being restarted. Warm indicates that the current states of the trunk will not be affected. 4 of 9 358 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 359 Log Message Codes Table 8: Status Message Definitions (continued) Message Message Meaning Code 0125 No transition found for channel Indicates a T1/Call Handler state %d, message 0x%X, state %s transition error. An event has occurred on a channel which is not defined for the state that the channel is in.
  • Page 360 0148 Conference activity screen Conference has so many CDRs window is full associated with it, that the maximum number of lines has been reached. 6 of 9 360 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 361 Log Message Codes Table 8: Status Message Definitions (continued) Message Message Meaning Code 0149 Duplicate DTMF Digits in Indicates that the ‘digits.txt’ file has digits.txt, %s and %s been modified and that an error has occurred in the definition of the indicated digits.
  • Page 362 Error Executing DigRP Request Indicates an internal DigRP %s on DigRP Channel %c processing/database error conditions. 0167 Flexible Annunciator Message An administrator updated the flexible Database Updated annunciator message database. 8 of 9 362 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 363: 1000-1999: User/Usage Messages

    Log Message Codes Table 8: Status Message Definitions (continued) Message Message Meaning Code 0168 LAN configuration updated. An administrator changed the LAN configuration. 0174 Rebuilt conference scheduler This message follows 0134 on a shared database. system running the Conference Scheduler (administrator resets system date/time) or 0146 (administrator activates Conference Scheduler).

  • Page 364: 2000-2999: Process Interface Messages

    Error message has The log process has been unknown source key requested to enter a log 0x%d message from an unknown process with the specified source key. 1 of 3 364 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 365 Log Message Codes Table 10: Process Interface Messages (continued) Message Code Message Meaning 2101 Received unknown A process received a command 0x%d message to perform an unknown or unsupported operation with the specified command number. 2102 Undefined message type Indicates a message has 0x%X received from been received by a process %d...
  • Page 366 CDR file and current=NNNNN, indicates the current sequence number received from the call handler to be sent next. 3 of 3 366 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 367: 3000-3999: Unix System Error Messages

    Log Message Codes 3000–3999: UNIX System Error Messages These are UNIX directory, file, fork/exec, alloc, shm, lock, prio, rtalarm, and ipc errors. Table 11: Unix System Error Messages Message Code Message Meaning 3000 Cannot change to name The process cannot change directory to the specified directory.
  • Page 368 Process '%s %d' The system terminated Respawning Too Rapidly respawning of a dead process. 3304 Cannot initialize alarm An attempt to initialize the database alarm database failed. 2 of 4 368 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 369 Log Message Codes Table 11: Unix System Error Messages (continued) Message Code Message Meaning 3305 Cannot map dual-port A failed attempt to write the memory reference memory using the dual-port memory defining DSo timeslots for use by the transmit PLD on the MVIP bus.
  • Page 370 IP-addr socket data to host host-name at IP address IP-addr. This error may occur due to either inadequate system resources or a LAN hardware/software problem. 4 of 4 370 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 371: 4000-4999: Hardware And Device Messages

    Log Message Codes 4000–4999: Hardware and Device Messages Table 12: Hardware and Device Messages Message Code Message Meaning 4000 Annunciator ready event An attempt to report to the %d failed for channel %d annunciator process that the specified buffer is ready for the logical channel failed.
  • Page 372 4100 device diagnostic failed The diagnostic for the specified device failed. 4101 device diagnostic passed The diagnostic for the specified device was completed with no problems found. 2 of 8 372 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 373 Log Message Codes Table 12: Hardware and Device Messages (continued) Message Code Message Meaning 4103 DSP reports error %d on A DSP reported error on channel %d the specified logical channel number. Recognized errors are: 1 - LLEGAL_COMMAND .set 1. This command never gets reported.
  • Page 374 If expected value and read value do match, the host received the correct value on the second read. 4 of 8 374 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 375 Log Message Codes Table 12: Hardware and Device Messages (continued) Message Code Message Meaning 4112 DPM corrupted A process has detected that one of the circular buffers maintained in dual-port memory was corrupted. The command process or the init process found a problem with the head of the remove-talker buffer, or the event process...
  • Page 376 During testing of the Memory: Wrote 0x%d, got specified DSP, the host 0x%d at 0x%d wrote the specified value and read a different value at the specified memory address. 6 of 8 376 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 377 Log Message Codes Table 12: Hardware and Device Messages (continued) Message Code Message Meaning 4122 DSP node %d test During the specified DSP command: Wrote 0x%d, test, the specified got 0x%d command was written, but the DSP got a different one or did not recognize the command.

  • Page 378: Api Messages

    NAT'd workstation unexpectedly Failed on poll. POLLER on terminates connection. NAT event Session API Num API num is equal to the number of the API session 378 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 379: Appendix F: Trunk Alarms

    Appendix F: Trunk Alarms Describes trunk alarms and recommends how to respond to trunk alarms. Trunk Alarm Definitions The system tracks numerous trunk alarm conditions. Alarm conditions indicate trouble along the transmission path, either at the system end or the far network end. These problems occur on a per-trunk basis.
  • Page 380 Slip Results from poor synchronization of the T1 clocks. After a slip, the system attempts resynchronization. Two consecutive nonzero signal elements have the same polarity. 2 of 3 380 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...
  • Page 381 Trunk Alarm Definitions Table 14: Summary of Trunk Alarm Conditions (continued) Alarm Type Cause Severity Class Clears When Determines how many frames have errors. (Available for ESF framing mode only.) ESecs The system tracks the number of seconds having at least one CRC error.

  • Page 382: Responding To Trunk Alarms

    Table 16: Recommended Alarm Responses Alarm Type Action Critical Contact Customer Support immediately Major Contact Customer Support immediately Minor Send alarm report to Customer Support NonAlarmed None 382 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server...

  • Page 383: Index

    ....autocdr ..../usr3/confrp Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 384 ....configuring ....modifying entries Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 385 ....... contact phone Conference overbooking Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 386 ... . . /usr/dcb/dbase/polprnts Disconnect Mode, supervision configuration parameter ... . . /usr/dcb/dbase/sysmsg Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 387 ....operator printouts ..External Passcode Validation ... . operator transaction logs Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 388 Flexible Annunciator Messages screen ....ISDN, switch type Flexible Digital Auxiliary Port Interface (FDAPI). See FDAPI Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 389 ....Line Aux3, CDR field ....MIB object definitions Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 390 ... . . tTelecomTrunksCount ....CRC errors Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 391 ..Operator Assistance, system parameter ....pre-33 Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 392 ... . Printer, specified for system ..REQUEST_CDR_FILE socket command Printing ..REQUEST_CODR_FILE socket command Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 393 ....Style Name, CDR field ....Transmission Level Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 394 ..... . . Tones ....operator assistance Touchtone Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 395 ....auto extend duration ....auto extend ports Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...
  • Page 396 Index ....Yellow trunk alarm Administration and Maintenance of the CS700/CS780 Audio Conferencing Server August 2007...

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