Cisco Small Business Pro SPA 502G Manuals

Manuals and User Guides for Cisco Small Business Pro SPA 502G. We have 24 Cisco Small Business Pro SPA 502G manuals available for free PDF download: Administration Manual, User Manual, Quick Start Manual, Configuration Manual, Quick Reference Manual, Quick User Manual

Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (371 pages)

Brand: Cisco | Category: IP Phone | Size: 2.13 MB
Table of contents
Table Of Contents2................................................................................................................................................................
Chapter 1: Getting Started13................................................................................................................................................................
Overview Of The Phones13................................................................................................................................................................
Cisco Attendant Console14................................................................................................................................................................
Changing The Cisco Spa500ds Attendant Console Display14................................................................................................................................................................
Network Configurations16................................................................................................................................................................
Cisco Spa9000 Voice System16................................................................................................................................................................
Cisco Uc320w17................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business17................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems17................................................................................................................................................................
Updating Firmware18................................................................................................................................................................
Upgrading Cisco Spa30x, Spa50x, And Spa51x Ip Phones18................................................................................................................................................................
Upgrading Cisco Spa525g And Cisco Spa525g2 Ip Phones19................................................................................................................................................................
Determining The Firmware Version19................................................................................................................................................................
Determining The Ip Address Of The Phone21................................................................................................................................................................
Downloading The Firmware22................................................................................................................................................................
Installing The Firmware22................................................................................................................................................................
Using The Web-based Configuration Utility23................................................................................................................................................................
Allowing Web Access To The Ip Phone24................................................................................................................................................................
Saving The Configuration Profile26................................................................................................................................................................
Understanding Administrator And User Views27................................................................................................................................................................
Restricting User Access To The Phone Interface Menus (cisco Spa300 And Cisco Spa500 Series)27................................................................................................................................................................
Accessing Administrative Options28................................................................................................................................................................
Using The Web Administration Tabs28................................................................................................................................................................
Viewing Phone Information28................................................................................................................................................................
Viewing Reboot Reasons28................................................................................................................................................................
Viewing The Reboot History On The Phone Web User Interface30................................................................................................................................................................
Viewing The Reboot History On The Ip Phone Screen30................................................................................................................................................................
Viewing The Reboot History In The Spa Status Dump File30................................................................................................................................................................
Using Ivr On Ip Phones Without Screens31................................................................................................................................................................
Ensuring Voice Quality34................................................................................................................................................................
Cisco Small Business Spa300 Series, Spa500 Series, And Wip310 Ip Phone Administration Guide34................................................................................................................................................................
Bandwidth Requirements36................................................................................................................................................................
Factors Affecting Voice Quality37................................................................................................................................................................
Voice Quality Report Via Sip Publish38................................................................................................................................................................
Chapter 2: Configuring Lines40................................................................................................................................................................
Configuring A Line Key40................................................................................................................................................................
Configuring Shared–line Appearance41................................................................................................................................................................
Configuring Call Appearance Per Line43................................................................................................................................................................
Expand Call Appearance Per Line44................................................................................................................................................................
Configuring Call Appearance Mapping Style44................................................................................................................................................................
Configuring Unused Line Keys To Access Services45................................................................................................................................................................
Broadsoft Advanced Call Park And Recall Support46................................................................................................................................................................
Assigning, Picking, And Monitoring A Parked Call46................................................................................................................................................................
Assigning Busy Lamp Field, Call Pickup, Or Speed Dial Functions To Unused Lines48................................................................................................................................................................
Configuring Call Pickup And Busy Lamp Field48................................................................................................................................................................
Configuring Speed Dial49................................................................................................................................................................
Configuring Dtmf Wait And Pause Parameters50................................................................................................................................................................
Configuring Audio Indication For Call Pickup Event52................................................................................................................................................................
Configuring Basic Or Advanced Call Park Function To A Line Key53................................................................................................................................................................
Chapter 3: Customizing Standard Features55................................................................................................................................................................
Configuring Phone Information And Display Settings55................................................................................................................................................................
Enabling Sms Messaging55................................................................................................................................................................
Configuring The Phone Name56................................................................................................................................................................
Customizing The Startup Screen56................................................................................................................................................................
Changing The Display Background (wallpaper)57................................................................................................................................................................
Configuring The Screen Saver59................................................................................................................................................................
Configuring The Lcd Contrast60................................................................................................................................................................
Configuring Back Light Settings (cisco Spa525g Or Cisco Spa525g2)61................................................................................................................................................................
Configuring Linksys Key System Parameters61................................................................................................................................................................
Enabling Call Features62................................................................................................................................................................
Secure Call Indication Tone63................................................................................................................................................................
Enabling Anonymous Call And Caller Id Blocking Services64................................................................................................................................................................
Enabling Call Back Service64................................................................................................................................................................
Enabling Call Park And Call Pickup Services65................................................................................................................................................................
Enabling Call Transfer And Call Forwarding Services65................................................................................................................................................................
Logging Missed Calls66................................................................................................................................................................
Enabling Paging (intercom)67................................................................................................................................................................
Configuring Paging Groups67................................................................................................................................................................
Enabling Service Announcements69................................................................................................................................................................
Configuring Voice Mail And Message Waiting Settings69................................................................................................................................................................
Configuring Voice Mail69................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (using A Cisco Spa400)69................................................................................................................................................................
Configuring The Message Waiting Indicator70................................................................................................................................................................
Customizing Phone Softkeys70................................................................................................................................................................
Programmable Softkeys75................................................................................................................................................................
Configuring Psk Fields75................................................................................................................................................................
Configuring Toggling For Psks77................................................................................................................................................................
Configuring Psks To Call Xml Scripts78................................................................................................................................................................
Physical Hold Button And Psk Linking78................................................................................................................................................................
Configuring Ring Tones79................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa525g Or Cisco Spa525g2)82................................................................................................................................................................
Assigning A Ring Tone To An Extension84................................................................................................................................................................
Configuring Rss Newsfeeds (cisco Spa525g Or Cisco Spa525g2)85................................................................................................................................................................
Configuring Audio Settings86................................................................................................................................................................
Pairing A Bluetooth Headset89................................................................................................................................................................
Configuring Broadsoft Settings (cisco Spa300 Series And Cisco Spa500 Series)100................................................................................................................................................................
Configuring Broadsoft Directory100................................................................................................................................................................
Configuring Personal Address Book101................................................................................................................................................................
Synchronization Of Do Not Disturb And Call Forward On A Per Line Basis (ap Plicable To Broadsoft)102................................................................................................................................................................
Configuring Synchronization Of Dnd And Cfwd103................................................................................................................................................................
Configuring Synchronization Of Dnd And Cfwd By Using The Configuration File103................................................................................................................................................................
Broadsoft Acd Support103................................................................................................................................................................
Configuring Broadsoft Acd Support104................................................................................................................................................................
Configuring Xml Services104................................................................................................................................................................
Xml Directory Service105................................................................................................................................................................
Xml Applications106................................................................................................................................................................
Macro Variables106................................................................................................................................................................
Configuring Music On Hold110................................................................................................................................................................
Configuring Extension Mobility110................................................................................................................................................................
Configuring Video Surveillance (cisco Spa525g Or Cisco Spa525g2)111................................................................................................................................................................
Configuring The User Name And Account On The Camera112................................................................................................................................................................
Entering Camera Information Into The Cisco Spa525g Or Cisco Spa525g2 Configuration Utility112................................................................................................................................................................
Viewing The Video113................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat114................................................................................................................................................................
Sip And Cisco Ip Phones114................................................................................................................................................................
Sip Over Tcp116................................................................................................................................................................
Sip Proxy Redundancy116................................................................................................................................................................
Configuring Survivable Remote Site Telephony (srst) Support116................................................................................................................................................................
Dual Registration117................................................................................................................................................................
Alternate Proxy And Dual Registration Disabled117................................................................................................................................................................
Register Upon Failover/recovery117................................................................................................................................................................
Rfc3311 Support118................................................................................................................................................................
Support For Sip Notify Xml-service118................................................................................................................................................................
Configuring Sip119................................................................................................................................................................
Configuring Basic Sip Parameters119................................................................................................................................................................
Configuring Sip Timer Values123................................................................................................................................................................
Configuring Response Status Code Handling126................................................................................................................................................................
Configuring Rtp Parameters126................................................................................................................................................................
Configuring Sdp Payload Types128................................................................................................................................................................
Configuring Sip Settings For Extensions131................................................................................................................................................................
Configuring A Sip Proxy Server137................................................................................................................................................................
Configuring Subscriber Information Parameters139................................................................................................................................................................
Configuring The Ip Phone Communications Protocol140................................................................................................................................................................
Configuring The Protocol On A Cisco Spa525g Or Cisco Spa525g2141................................................................................................................................................................
Configuring The Protocol On A Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone141................................................................................................................................................................
Managing Nat Transversal With Cisco Ip Phones141................................................................................................................................................................
Nat Mapping With Session Border Controller142................................................................................................................................................................
Nat Mapping With Sip-alg Router142................................................................................................................................................................
Nat Mapping With A Static Ip Address142................................................................................................................................................................
Nat Mapping With Stun143................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat144................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features146................................................................................................................................................................
Setting Security Features146................................................................................................................................................................
Configuring Domain And Internet Settings146................................................................................................................................................................
Configuring Restricted Access Domains146................................................................................................................................................................
Configuring Dhcp, Static Ip, Or Pppoe Connection Type147................................................................................................................................................................
Challenging Sip Initial Invite And Mwi Messages149................................................................................................................................................................
Encrypting Signaling With Sip Over Tls149................................................................................................................................................................
Securing Voice Traffic With Srtp150................................................................................................................................................................
Configuring Voice Codecs150................................................................................................................................................................
Setting Optional Network Servers155................................................................................................................................................................
Configuring Vlan Settings156................................................................................................................................................................
Configuring Cisco Discovery Protocol (cdp)156................................................................................................................................................................
Configuring Lldp-med157................................................................................................................................................................
Tlv Information158................................................................................................................................................................
Configuring The Vlan Settings165................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa525g Or Cisco Spa525g2167................................................................................................................................................................
Configuring The Vpn On The Security Appliance168................................................................................................................................................................
Configuring The Vpn On The Cisco Spa525g Or Cisco Spa525g2168................................................................................................................................................................
Chapter 6: Provisioning171................................................................................................................................................................
Redundant Provisioning Servers172................................................................................................................................................................
Retail Provisioning172................................................................................................................................................................
Automatic In-house Preprovisioning173................................................................................................................................................................
Using Https174................................................................................................................................................................
Server Certificates174................................................................................................................................................................
Client Certificates175................................................................................................................................................................
Obtaining A Server Certificate175................................................................................................................................................................
Manually Provisioning A Phone From The Keypad176................................................................................................................................................................
Sample Configuration File177................................................................................................................................................................
Updating Profiles And Firmware178................................................................................................................................................................
Launch A Firmware Update By Using A Browser Command185................................................................................................................................................................
Launch A Profile Update By Using A Browser Command185................................................................................................................................................................
Rebooting A Phone By Using A Browser Command186................................................................................................................................................................
Configuring A Custom Certificate Authority186................................................................................................................................................................
General Purpose Parameters187................................................................................................................................................................
Using Tr-069188................................................................................................................................................................
Chapter 7: Configuring Regional Parameters And Supplementary Services191................................................................................................................................................................
Scripting For Cadences, Call Progress Tones, And Ring Tones192................................................................................................................................................................
Cadence Script192................................................................................................................................................................
Example: Normal Ring192................................................................................................................................................................
Example 2: Distinctive Ring (short, Short, Short, Long)193................................................................................................................................................................
Tone Script193................................................................................................................................................................
Example: Dial Tone193................................................................................................................................................................
Example: Sit Tone194................................................................................................................................................................
Ring Script195................................................................................................................................................................
Call Progress Tones196................................................................................................................................................................
Distinctive Ring Patterns196................................................................................................................................................................
Example 1: Normal Ring196................................................................................................................................................................
Distinctive Call Waiting Tone197................................................................................................................................................................
Control Timer Values (sec)198................................................................................................................................................................
Configuring Supplementary Services (star Codes)199................................................................................................................................................................
Entering Star Code Values199................................................................................................................................................................
Activating Or Deactivating Supplementary Services203................................................................................................................................................................
Vertical Service Announcement Codes (cisco Spa300 Series And Cisco Spa500 Series)204................................................................................................................................................................
Bonus Services Announcement Description204................................................................................................................................................................
Outbound Call Codec Selection Codes206................................................................................................................................................................
Miscellaneous Parameters206................................................................................................................................................................
Dtmf Parameters206................................................................................................................................................................
Localizing Your Ip Phone207................................................................................................................................................................
Managing The Time And Date208................................................................................................................................................................
Configuring Daylight Saving Time209................................................................................................................................................................
Daylight Saving Time Examples210................................................................................................................................................................
Selecting A Display Language211................................................................................................................................................................
Creating A Dictionary Server Script211................................................................................................................................................................
Chapter 8: Configuring Dial Plans213................................................................................................................................................................
About Dial Plans213................................................................................................................................................................
Digit Sequences214................................................................................................................................................................
Digit Sequence Examples217................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits219................................................................................................................................................................
Dial Plan Timer (off-hook Timer)220................................................................................................................................................................
Syntax For The Dial Plan Timer220................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)221................................................................................................................................................................
Syntax For The Interdigit Long Timer221................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)222................................................................................................................................................................
Syntax For The Interdigit Short Timer222................................................................................................................................................................
Editing Dial Plans On The Ip Phone223................................................................................................................................................................
Resetting The Control Timers224................................................................................................................................................................
Chapter 9: Configuring Led Patterns225................................................................................................................................................................
Led Script230................................................................................................................................................................
Led Script Examples230................................................................................................................................................................
Info Tab233................................................................................................................................................................
System Information233................................................................................................................................................................
Reboot History235................................................................................................................................................................
Network Configuration (spcp)236................................................................................................................................................................
Vpn Status (cisco Spa525g Or Cisco Spa525g2 Only)237................................................................................................................................................................
Product Information237................................................................................................................................................................
Phone Status238................................................................................................................................................................
Ext Status239................................................................................................................................................................
Line/call Status240................................................................................................................................................................
Downloaded Ring Tone242................................................................................................................................................................
Custom Ca Status242................................................................................................................................................................
System Tab244................................................................................................................................................................
System Configuration244................................................................................................................................................................
Power Settings246................................................................................................................................................................
Internet Connection Type246................................................................................................................................................................
Static Ip Settings247................................................................................................................................................................
Pppoe Settings (cisco Spa525g Or Cisco Spa525g2 Only)248................................................................................................................................................................
Optional Network Configuration248................................................................................................................................................................
Vlan Settings250................................................................................................................................................................
Wi-fi Settings (cisco Spa525g Or Cisco Spa525g2 Only)251................................................................................................................................................................
Bluetooth Settings (cisco Spa525g Or Cisco Spa525g2 Only)252................................................................................................................................................................
Vpn Settings (cisco Spa525g Or Cisco Spa525g2 Only)252................................................................................................................................................................
Inventory Settings253................................................................................................................................................................
Sip Parameters254................................................................................................................................................................
Sip Timer Values (sec)260................................................................................................................................................................
Response Status Code Handling263................................................................................................................................................................
Rtp Parameters264................................................................................................................................................................
Sdp Payload Types266................................................................................................................................................................
Nat Support Parameters270................................................................................................................................................................
Linksys Key System Parameters272................................................................................................................................................................
Provisioning Tab274................................................................................................................................................................
Regional Tab274................................................................................................................................................................
Call Progress Tone Description274................................................................................................................................................................
Vertical Service Activation Codes280................................................................................................................................................................
Vertical Service Announcement Codes285................................................................................................................................................................
Time (cisco Spa525g Or Cisco Spa525g2 Only)289................................................................................................................................................................
Language (cisco Spa525g Or Cisco Spa525g2 Only)290................................................................................................................................................................
Miscellaneous290................................................................................................................................................................
Phone Tab295................................................................................................................................................................
General295................................................................................................................................................................
Line Key301................................................................................................................................................................
Miscellaneous Line Key Settings302................................................................................................................................................................
Line Key Led Pattern305................................................................................................................................................................
Supplementary Services307................................................................................................................................................................
Ring Tone (cisco Spa300 Series And Cisco Spa500 Series)309................................................................................................................................................................
Ring Tone (cisco Wip310)311................................................................................................................................................................
Audio Input Gain (db)311................................................................................................................................................................
Multiple Paging Group Parameters313................................................................................................................................................................
Broadsoft Settings314................................................................................................................................................................
Ldap Corporate Directory Search316................................................................................................................................................................
Xml Service319................................................................................................................................................................
Extension Mobility319................................................................................................................................................................
Call Audio Recording (cisco Spa525g And Spa525g2)322................................................................................................................................................................
Share Line Appearance324................................................................................................................................................................
Nat Settings325................................................................................................................................................................
Network Settings326................................................................................................................................................................
Sip Settings327................................................................................................................................................................
Call Feature Settings332................................................................................................................................................................
Proxy And Registration338................................................................................................................................................................
Subscriber Information342................................................................................................................................................................
Audio Configuration343................................................................................................................................................................
Dial Plan Script348................................................................................................................................................................
User Tab350................................................................................................................................................................
Call Forward350................................................................................................................................................................
Speed Dial350................................................................................................................................................................
Camera Settings (cisco Spa525g Or Cisco Spa525g2)353................................................................................................................................................................
Web Information Service Settings (cisco Spa525g Or Cisco Spa525g2)353................................................................................................................................................................
Audio (spa5xx)/audio Volume (spa525g/525g2)353................................................................................................................................................................
Screen (cisco Spa525g Or Cisco Spa525g2)356................................................................................................................................................................
Attendant Console Tab (cisco Spa500 And Cisco Spa500ds)358................................................................................................................................................................
Attendant Key Led Patterns361................................................................................................................................................................
Attendant Console Status363................................................................................................................................................................
Tr-069 Tab364................................................................................................................................................................
Cisco Spa525g Or Cisco Spa525g2-specific Tabs366................................................................................................................................................................
Wi-fi366................................................................................................................................................................
Bluetooth366................................................................................................................................................................
Personal Address Book368................................................................................................................................................................
Call History368................................................................................................................................................................
Speed Dials368................................................................................................................................................................
Firmware Upgrade368................................................................................................................................................................
Where To Go From Here369................................................................................................................................................................

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Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (332 pages)

Administration Guide  
Brand: Cisco | Category: IP Phone | Size: 2.52 MB
Table of contents
Table Of Contents2................................................................................................................................................................
Chapter 1: Getting Started13................................................................................................................................................................
Overview Of The Phones13................................................................................................................................................................
Cisco Spa500s Attendant Console14................................................................................................................................................................
Network Configurations15................................................................................................................................................................
Cisco Spa 9000 Voice System16................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business17................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems17................................................................................................................................................................
Prerequisites17................................................................................................................................................................
Upgrading Firmware18................................................................................................................................................................
Determining The Current Firmware Version19................................................................................................................................................................
Determining Your Ip Address20................................................................................................................................................................
Downloading The Firmware21................................................................................................................................................................
Installing The Firmware21................................................................................................................................................................
Using The Web-based Configuration Utility22................................................................................................................................................................
Understanding Administrator And User Views24................................................................................................................................................................
Accessing Administrative Options25................................................................................................................................................................
Understanding Basic And Advanced Views25................................................................................................................................................................
Using The Web Administration Tabs25................................................................................................................................................................
Roadmap To Configuration Utility Features26................................................................................................................................................................
Viewing Phone Information29................................................................................................................................................................
Viewing Reboot Reasons29................................................................................................................................................................
Viewing The Reboot History On The Web Gui31................................................................................................................................................................
Viewing The Reboot History On The Phone Lcd Screen31................................................................................................................................................................
Viewing The Reboot History In The Spa Status Dump File31................................................................................................................................................................
Using Ivr On The Cisco Spa301 And Cisco Spa501g Ip Phone31................................................................................................................................................................
Chapter 2: Configuring Lines And Extensions35................................................................................................................................................................
Configuring Lines35................................................................................................................................................................
Shared Line Appearances35................................................................................................................................................................
Configuring A Line36................................................................................................................................................................
Configuring Shared Line Appearance37................................................................................................................................................................
Configuring Call Appearance Per Line38................................................................................................................................................................
Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone39................................................................................................................................................................
Configuring Call Pickup And Busy Lamp Field39................................................................................................................................................................
Configuring Speed Dial41................................................................................................................................................................
Configuring Unused Line Keys For Call Park On The Cisco Spa525g/525g2 (metaswitch)42................................................................................................................................................................
Configuring Audio Indication For Call Pickup Event42................................................................................................................................................................
Configuring Unused Line Keys To Access Services43................................................................................................................................................................
Spa500 Series Ip Phone45................................................................................................................................................................
Configuring Line Key Led Patterns On The Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone45................................................................................................................................................................
Configuring Extensions47................................................................................................................................................................
Chapter 3: Customizing Cisco Spa And Wireless Ip Phones49................................................................................................................................................................
Configuring Phone Information And Display Settings50................................................................................................................................................................
Configuring The Phone Name50................................................................................................................................................................
Configuring Voice Mail50................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (when Using Cisco Spa400 For Voice Mail)51................................................................................................................................................................
Customizing The Startup Screen51................................................................................................................................................................
Changing The Display Background53................................................................................................................................................................
Series)54................................................................................................................................................................
Configuring The Screen Saver54................................................................................................................................................................
Configuring The Lcd Contrast56................................................................................................................................................................
Configuring Back Light Settings (cisco Spa525g/525g2)57................................................................................................................................................................
Configuring Linksys Key System Parameters57................................................................................................................................................................
Enabling Call Features58................................................................................................................................................................
Enabling Anonymous Call And Caller Id Blocking Services58................................................................................................................................................................
Enabling Acd Service59................................................................................................................................................................
Enabling Call Back Service59................................................................................................................................................................
Enabling Call Park And Call Pickup Services60................................................................................................................................................................
Enabling Call Transfer And Call Forwarding Services60................................................................................................................................................................
Enabling Conferencing61................................................................................................................................................................
Enabling Do Not Disturb61................................................................................................................................................................
Enabling The Missed Call Shortcut62................................................................................................................................................................
Logging Missed Calls (cisco Spa300 Series And Cisco Spa500 Series)62................................................................................................................................................................
Enabling Paging (intercom)62................................................................................................................................................................
Single Page63................................................................................................................................................................
Group Paging63................................................................................................................................................................
Configuring A Phone To Automatically Accept Pages63................................................................................................................................................................
Configuring Paging Groups64................................................................................................................................................................
Enabling Secure Call65................................................................................................................................................................
Enabling Service Announcements65................................................................................................................................................................
Customizing Phone Softkeys66................................................................................................................................................................
Programmable Softkeys70................................................................................................................................................................
Configuration Example71................................................................................................................................................................
Configuring The Message Waiting Indicator73................................................................................................................................................................
Configuring Ring Tones73................................................................................................................................................................
Configuring On-demand Ring Tones (cisco Spa525g/525g2)75................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa525g/525g2)75................................................................................................................................................................
Creating And Uploading Ring Tones Using The Ring Tone Utility (cisco Spa30x And Cisco Spa50xg Only)75................................................................................................................................................................
Assigning A Ring Tone To An Extension77................................................................................................................................................................
Configuring Rss Newsfeeds On The Cisco Spa525g/525g2 Ip Phone78................................................................................................................................................................
Configuring Audio Settings79................................................................................................................................................................
Configuring Audio Input Gain (cisco Spa300 Series And Cisco Spa500 Series)79................................................................................................................................................................
Enabling Wireless (cisco Spa525g/525g2 Only)80................................................................................................................................................................
Configuring Bluetooth (cisco Spa525g/525g2 Only)80................................................................................................................................................................
Enabling Bluetooth (cisco Spa525g/525g2)81................................................................................................................................................................
Using A Bluetooth Headset (cisco Spa525g/525g2)82................................................................................................................................................................
Pairing Your Cisco Spa525g2 With A Bluetooth-enabled Mobile Phone83................................................................................................................................................................
Initiating Pairing From The Cisco Spa525g284................................................................................................................................................................
Initiating Pairing From Your Bluetooth-enabled Mobile Phone84................................................................................................................................................................
Enabling Sms Messaging85................................................................................................................................................................
Enabling The Web Server87................................................................................................................................................................
Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa300 Series And Cisco Spa500 Series Ip Phones88................................................................................................................................................................
Configuring Broadsoft Settings93................................................................................................................................................................
Configuring Broadsoft Directory93................................................................................................................................................................
Configuring Synchronization Of Do Not Disturb And Call Forward On A Per Line Basis (applicable To Broadsoft)94................................................................................................................................................................
Configuring Synchronization Of Dnd And Cewd Using The Configuration Utility95................................................................................................................................................................
Configuring Synchronization Of Dnd And Cewd Using The Configuration File95................................................................................................................................................................
Configuring Broadsoft Acd Support95................................................................................................................................................................
Configuring Broadsoft Acd Support Using The Configuration Utility96................................................................................................................................................................
Configuring Broadsoft Acd Support Using The Configuration File96................................................................................................................................................................
Configuring Xml Services96................................................................................................................................................................
Configuring Music On Hold99................................................................................................................................................................
Configuring Extension Mobility99................................................................................................................................................................
Configuring Video Surveillance On The Cisco Spa525g/525g2100................................................................................................................................................................
Configuring The User Name And Account On The Camera101................................................................................................................................................................
Entering Camera Information Into The Cisco Spa525g/525g2 Configuration Utility101................................................................................................................................................................
Viewing The Video102................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat103................................................................................................................................................................
Session Initiation Protocol And Cisco Ip Phones103................................................................................................................................................................
Sip Over Tcp104................................................................................................................................................................
Sip Proxy Redundancy105................................................................................................................................................................
Configuring Survivable Remote Site Telephony (srst) Support105................................................................................................................................................................
Rfc3311 Support105................................................................................................................................................................
Support For Sip Notify Xml-service106................................................................................................................................................................
Configuring Sip106................................................................................................................................................................
Configuring Sip Parameters106................................................................................................................................................................
Configuring Sip Timer Values110................................................................................................................................................................
Configuring Response Status Code Handling113................................................................................................................................................................
Configuring Rtp Parameters113................................................................................................................................................................
Configuring Sdp Payload Types115................................................................................................................................................................
Configuring Sip Settings For Extensions117................................................................................................................................................................
Configuring A Sip Proxy Server123................................................................................................................................................................
Configuring Subscriber Information Parameters127................................................................................................................................................................
Configuring Spcp On The Cisco Spa525g/525g2128................................................................................................................................................................
Configuring Spcp On The Cisco Spa300 Series And Cisco Spa50xg129................................................................................................................................................................
Network Address Translation (nat) And Cisco Ip Phones129................................................................................................................................................................
Nat Mapping With Session Border Controller130................................................................................................................................................................
Nat Mapping With Sip-alg Router130................................................................................................................................................................
Configuring Nat Mapping With A Static Ip Address130................................................................................................................................................................
Configuring Nat Mapping With Stun131................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat132................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features134................................................................................................................................................................
Setting Security Features134................................................................................................................................................................
Sip Initial Invite And Mwi Challenge135................................................................................................................................................................
Sip Over Tls135................................................................................................................................................................
Srtp And Securing Calls136................................................................................................................................................................
Secure Call Indication Tone137................................................................................................................................................................
Ensuring Voice Quality137................................................................................................................................................................
Supported Codecs138................................................................................................................................................................
Bandwidth Requirements139................................................................................................................................................................
Factors Affecting Voice Quality140................................................................................................................................................................
Sip Publish Signaling Improvements142................................................................................................................................................................
Configuring Voice Codecs143................................................................................................................................................................
Configuring Domain And Internet Settings147................................................................................................................................................................
Configuring Restricted Access Domains147................................................................................................................................................................
Configuring Dhcp, Static Ip, And Pppoe Information147................................................................................................................................................................
Setting A Static Ip Address148................................................................................................................................................................
Configuring Power Settings149................................................................................................................................................................
Configuring Pppoe Settings (cisco Spa525g/525g2 Only)149................................................................................................................................................................
Setting Optional Network Parameters150................................................................................................................................................................
Configuring Vlan Settings For Ip Phones152................................................................................................................................................................
Configuring Cisco Discovery Protocol (cdp)152................................................................................................................................................................
Configuring Link Layer Discovery Protocol For Media Endpoint Devices (lldp-med)153................................................................................................................................................................
Tlv Information154................................................................................................................................................................
Configuring The Vlan Settings161................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa525g/525g2162................................................................................................................................................................
Configuring The Vpn On The Security Appliance163................................................................................................................................................................
Configuring The Vpn On The Cisco Spa525g/525g2164................................................................................................................................................................
Chapter 6: Provisioning Basics167................................................................................................................................................................
Provisioning Capabilities168................................................................................................................................................................
Provisioning Configuration From Phone Keypad168................................................................................................................................................................
Ip Phone Configuration Profiles170................................................................................................................................................................
Obtaining The Spc Tool171................................................................................................................................................................
General Purpose Parameters171................................................................................................................................................................
Sample Configuration File171................................................................................................................................................................
Upgrading, Resyncing, And Rebooting Phones172................................................................................................................................................................
Firmware Upgrade Parameters173................................................................................................................................................................
Resyncing A Phone175................................................................................................................................................................
Rebooting A Phone175................................................................................................................................................................
Redundant Provisioning Servers176................................................................................................................................................................
Retail Provisioning176................................................................................................................................................................
Automatic In-house Preprovisioning177................................................................................................................................................................
Configuration Access Control177................................................................................................................................................................
Restricting User Access To The Phone Interface Menus (cisco Spa300 And Cisco Spa500 Series)178................................................................................................................................................................
Using Https179................................................................................................................................................................
Server Certificates179................................................................................................................................................................
Client Certificates180................................................................................................................................................................
Obtaining A Server Certificate180................................................................................................................................................................
Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones182................................................................................................................................................................
Call Progress Tones185................................................................................................................................................................
Distinctive Ring Patterns185................................................................................................................................................................
Control Timer Values (sec)187................................................................................................................................................................
Configuring Supplementary Services (star Codes)188................................................................................................................................................................
Entering Star Code Values188................................................................................................................................................................
Activating Or Deactivating Supplementary Services192................................................................................................................................................................
Vertical Service Announcement Codes193................................................................................................................................................................
Bonus Services Announcement Description193................................................................................................................................................................
Outbound Call Codec Selection Codes195................................................................................................................................................................
Miscellaneous Parameters195................................................................................................................................................................
Dtmf Parameters195................................................................................................................................................................
Localizing Your Ip Phone196................................................................................................................................................................
Managing The Time And Date197................................................................................................................................................................
Configuring Daylight Saving Time198................................................................................................................................................................
Daylight Saving Time Examples199................................................................................................................................................................
Selecting A Display Language200................................................................................................................................................................
Creating A Dictionary Server Script200................................................................................................................................................................
Chapter 8: Configuring Dial Plans202................................................................................................................................................................
About Dial Plans202................................................................................................................................................................
Digit Sequences203................................................................................................................................................................
Digit Sequence Examples205................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits208................................................................................................................................................................
Dial Plan Timer (off-hook Timer)209................................................................................................................................................................
Syntax For The Dial Plan Timer209................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)210................................................................................................................................................................
Syntax For The Interdigit Long Timer210................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)211................................................................................................................................................................
Syntax For The Interdigit Short Timer211................................................................................................................................................................
Editing Dial Plans On The Ip Phone212................................................................................................................................................................
Resetting The Control Timers213................................................................................................................................................................
Chapter 9: Configuring The Cisco Spa500s Attendant Console214................................................................................................................................................................
Cisco Spa500s Features214................................................................................................................................................................
Setting Up The Cisco Spa500s Attendant Console215................................................................................................................................................................
Configuring The Cisco Spa 9000 For The Cisco Spa500s216................................................................................................................................................................
Configuring The Broadsoft Server For The Cisco Spa500s217................................................................................................................................................................
Configuring The Asterisk Server For The Cisco Spa500s217................................................................................................................................................................
Configuring The Cisco Spa500s218................................................................................................................................................................
Unit/key Configuration Scripts219................................................................................................................................................................
Assigning Cisco Spa500s Leds To Phone Extensions221................................................................................................................................................................
Cisco Spa 9000 Syntax222................................................................................................................................................................
Broadsoft Syntax222................................................................................................................................................................
Asterisk Syntax222................................................................................................................................................................
Configuring Broadsoft Busy Lamp Field Auto-configuration223................................................................................................................................................................
Attendant Console Parameters223................................................................................................................................................................
Monitoring The Cisco Spa500s225................................................................................................................................................................
Cisco Spa500s Unit Monitoring Notes225................................................................................................................................................................
Chapter A: Creating An Led Script226................................................................................................................................................................
Led Script Examples227................................................................................................................................................................
Led Pattern227................................................................................................................................................................
Appendix B: Cisco Spa Ip Phone Field Reference229................................................................................................................................................................
Info Tab229................................................................................................................................................................
System Information230................................................................................................................................................................
Network Configuration (spcp)232................................................................................................................................................................
Vpn Status (spa525g/525g2 Only)233................................................................................................................................................................
Product Information233................................................................................................................................................................
Phone Status234................................................................................................................................................................
Ext Status235................................................................................................................................................................
Line/call Status236................................................................................................................................................................
Downloaded Ring Tone238................................................................................................................................................................
System Tab238................................................................................................................................................................
System Configuration239................................................................................................................................................................
Internet Connection Type And Static Ip Settings241................................................................................................................................................................
Power Settings (spa50x/)242................................................................................................................................................................
Pppoe Settings (cisco Spa525g/525g2 Only)242................................................................................................................................................................
Optional Network Configuration243................................................................................................................................................................
Vlan Settings244................................................................................................................................................................
Wi-fi Settings (cisco Spa525g/525g2 Only)245................................................................................................................................................................
Bluetooth Settings (cisco Spa525g/525g2 Only)245................................................................................................................................................................
Vpn Settings (cisco Spa525g/525g2 Only)246................................................................................................................................................................
Sip Parameters247................................................................................................................................................................
Sip Timer Values (sec)250................................................................................................................................................................
Response Status Code Handling253................................................................................................................................................................
Rtp Parameters254................................................................................................................................................................
Sdp Payload Types256................................................................................................................................................................
Nat Support Parameters259................................................................................................................................................................
Linksys Key System Parameters261................................................................................................................................................................
Provisioning Tab261................................................................................................................................................................
Regional Tab261................................................................................................................................................................
Vertical Service Activation Codes266................................................................................................................................................................
Time (cisco Spa525g/525g2 Only)275................................................................................................................................................................
Language (cisco Spa525g/525g2 Only)275................................................................................................................................................................
Miscellaneous275................................................................................................................................................................
Phone Tab280................................................................................................................................................................
General281................................................................................................................................................................
Line Key284................................................................................................................................................................
Miscellaneous Line Key Settings285................................................................................................................................................................
Line Key Led Pattern286................................................................................................................................................................
Supplementary Services288................................................................................................................................................................
Ring Tone (cisco Spa300 Series And Cisco Spa500 Series)290................................................................................................................................................................
Ring Tone (wip310)292................................................................................................................................................................
Auto Input Gain (db)292................................................................................................................................................................
Multiple Paging Group Parameters294................................................................................................................................................................
Broadsoft Settings294................................................................................................................................................................
Xml Service299................................................................................................................................................................
Extension Mobility299................................................................................................................................................................
Share Line Appearance303................................................................................................................................................................
Nat Settings304................................................................................................................................................................
Network Settings304................................................................................................................................................................
Sip Settings305................................................................................................................................................................
Call Feature Settings310................................................................................................................................................................
Proxy And Registration312................................................................................................................................................................
Subscriber Information314................................................................................................................................................................
Audio Configuration315................................................................................................................................................................
Dial Plan319................................................................................................................................................................
User Tab319................................................................................................................................................................
Call Forward320................................................................................................................................................................
Speed Dial320................................................................................................................................................................
Camera Settings (cisco Spa525g/525g2)321................................................................................................................................................................
Web Information Service Settings (cisco Spa525g/525g2)321................................................................................................................................................................
Audio Volume321................................................................................................................................................................
Screen (cisco Spa525g/525g2)322................................................................................................................................................................
Attendant Console Tab (cisco Spa500 Series)324................................................................................................................................................................
Unit325................................................................................................................................................................
Attendant Console Status325................................................................................................................................................................
Cisco Spa525g/525g2-specific Tabs326................................................................................................................................................................
Wi-fi326................................................................................................................................................................
Bluetooth327................................................................................................................................................................
Personal Address Book328................................................................................................................................................................
Call History329................................................................................................................................................................
Speed Dials329................................................................................................................................................................
Firmware Upgrade329................................................................................................................................................................
Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (325 pages)

Brand: Cisco | Category: IP Phone | Size: 2.48 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Cisco Spa500s Attendant Console16................................................................................................................................................................
Network Configurations16................................................................................................................................................................
Cisco Spa 9000 Voice System17................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business18................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems19................................................................................................................................................................
Prerequisites19................................................................................................................................................................
Upgrading Firmware20................................................................................................................................................................
Determining The Current Firmware Version20................................................................................................................................................................
Determining Your Ip Address22................................................................................................................................................................
Installing The Firmware23................................................................................................................................................................
Downloading The Firmware23................................................................................................................................................................
Using The Web-based Configuration Utility24................................................................................................................................................................
Understanding Administrator And User Views26................................................................................................................................................................
Accessing Administrative Options27................................................................................................................................................................
Understanding Basic And Advanced Views27................................................................................................................................................................
Using The Web Administration Tabs27................................................................................................................................................................
Roadmap To Configuration Utility Features27................................................................................................................................................................
Viewing Phone Information31................................................................................................................................................................
Using Ivr On The Cisco Spa301 And Cisco Spa501g Ip Phone31................................................................................................................................................................
Chapter 2: Configuring Lines And Extensions35................................................................................................................................................................
Configuring Lines35................................................................................................................................................................
Shared Line Appearances35................................................................................................................................................................
Configuring A Line36................................................................................................................................................................
Configuring Shared Line Appearance37................................................................................................................................................................
Unused Lines On A Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone38................................................................................................................................................................
Configuring Call Pickup And Busy Lamp Field38................................................................................................................................................................
Configuring Speed Dial40................................................................................................................................................................
Cisco Spa525g/525g2 (metaswitch)41................................................................................................................................................................
Configuring Unused Line Keys To Access Services42................................................................................................................................................................
Configuring Line Key Led Patterns On The Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone43................................................................................................................................................................
Configuring Extensions45................................................................................................................................................................
Chapter 3: Customizing Cisco Spa And Wireless Ip Phones47................................................................................................................................................................
Configuring Phone Information And Display Settings48................................................................................................................................................................
Configuring The Phone Name48................................................................................................................................................................
Configuring Voice Mail48................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (when Using Cisco Spa 400 For Voice Mail)49................................................................................................................................................................
Customizing The Startup Screen49................................................................................................................................................................
Changing The Display Background (cisco Spa300 Series And Cisco Spa500 Series)51................................................................................................................................................................
Configuring The Screen Saver53................................................................................................................................................................
Configuring The Lcd Contrast54................................................................................................................................................................
Configuring Back Light Settings (cisco Spa525g/525g2)55................................................................................................................................................................
Configuring Linksys Key System Parameters56................................................................................................................................................................
Enabling Call Features56................................................................................................................................................................
Enabling Anonymous Call And Caller Id Blocking Services57................................................................................................................................................................
Enabling Automatic Call Distribution (acd) Service57................................................................................................................................................................
Enabling Call Back Service58................................................................................................................................................................
Enabling Call Park And Call Pickup Services58................................................................................................................................................................
Enabling Call Transfer And Call Forwarding Services59................................................................................................................................................................
Enabling Conferencing59................................................................................................................................................................
Enabling Do Not Disturb60................................................................................................................................................................
Enabling The Missed Call Shortcut60................................................................................................................................................................
Logging Missed Calls (cisco Spa300 Series And Cisco Spa500 Series)61................................................................................................................................................................
Enabling Paging (intercom)61................................................................................................................................................................
Single61................................................................................................................................................................
Group Paging61................................................................................................................................................................
Configuring A Phone To Automatically Accept62................................................................................................................................................................
Configuring Paging Groups62................................................................................................................................................................
Enabling Secure Call64................................................................................................................................................................
Enabling Service Announcements64................................................................................................................................................................
Customizing Phone Softkeys64................................................................................................................................................................
Programmable Softkeys69................................................................................................................................................................
Configuration Example70................................................................................................................................................................
Configuring The Message Waiting Indicator71................................................................................................................................................................
Configuring Ring Tones72................................................................................................................................................................
Configuring On-demand Ring Tones (cisco Spa525g/525g2)73................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa525g/525g2)74................................................................................................................................................................
Assigning Ring Tone To Extension75................................................................................................................................................................
Assigning A Ring Tone To An Extension75................................................................................................................................................................
Configuring Rss Newsfeeds On The Cisco Spa525g/525g2 Ip Phone76................................................................................................................................................................
Configuring Audio Settings77................................................................................................................................................................
Configuring Audio Input Gain (cisco Spa300 Series And Cisco Spa500 Series)78................................................................................................................................................................
Enabling Wireless (cisco Spa525g/525g2 Only)79................................................................................................................................................................
Configuring Bluetooth (cisco Spa525g/525g2 Only)79................................................................................................................................................................
Enabling Bluetooth (cisco Spa525g/525g2)79................................................................................................................................................................
Using A Bluetooth Headset (cisco Spa525g/525g2)80................................................................................................................................................................
Pairing Your Cisco Spa525g2 With A Bluetooth-enabled Mobile Phone82................................................................................................................................................................
Initiating Pairing From The Cisco Spa525g282................................................................................................................................................................
Initiating Pairing From Your Bluetooth-enabled Mobile Phone83................................................................................................................................................................
Enabling Sms Messaging84................................................................................................................................................................
Enabling The Web Server86................................................................................................................................................................
Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa300 Series And Cisco Spa500 Series Ip Phones87................................................................................................................................................................
Configuring Broadsoft Directory91................................................................................................................................................................
Synchronization: Do Not Disturb/call Forward92................................................................................................................................................................
Configuring Synchronization Of Do Not Disturb And Call Forward92................................................................................................................................................................
Configuring Xml Services93................................................................................................................................................................
Configuring Music On Hold95................................................................................................................................................................
Configuring Extension Mobility96................................................................................................................................................................
Configuring Video Surveillance On The Cisco Spa525g/525g297................................................................................................................................................................
Configuring The User Name And Account On The Camera98................................................................................................................................................................
Entering Camera Information Into The Cisco Spa525g/525g2 Configuration Utility98................................................................................................................................................................
Viewing The Video99................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat100................................................................................................................................................................
Session Initiation Protocol And Cisco Ip Phones100................................................................................................................................................................
Sip Over Tcp101................................................................................................................................................................
Sip Proxy Redundancy102................................................................................................................................................................
Configuring Survivable Remote Site Telephony (srst) Support102................................................................................................................................................................
Rfc3311 Support103................................................................................................................................................................
Support For Sip Notify Xml-service103................................................................................................................................................................
Configuring Sip103................................................................................................................................................................
Configuring Sip Parameters103................................................................................................................................................................
Configuring Sip Timer Values107................................................................................................................................................................
Configuring Response Status Code Handling110................................................................................................................................................................
Configuring Rtp Parameters110................................................................................................................................................................
Configuring Sdp Payload Types112................................................................................................................................................................
Configuring Sip Settings For Extensions115................................................................................................................................................................
Configuring A Sip Proxy Server120................................................................................................................................................................
Configuring Subscriber Information Parameters123................................................................................................................................................................
Configuring Spcp On The Cisco Spa525g/525g2124................................................................................................................................................................
Configuring Spcp On The Cisco Spa300 Series And Cisco Spa50xg125................................................................................................................................................................
Network Address Translation (nat) And Cisco Ip Phones125................................................................................................................................................................
Nat Mapping With Session Border Controller126................................................................................................................................................................
Nat Mapping With Sip-alg Router126................................................................................................................................................................
Configuring Nat Mapping With A Static Ip Address126................................................................................................................................................................
Configuring Nat Mapping With Stun127................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat128................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features130................................................................................................................................................................
Setting Security Features130................................................................................................................................................................
Sip Initial Invite And Mwi Challenge131................................................................................................................................................................
Sip Over Tls131................................................................................................................................................................
Srtp And Securing Calls132................................................................................................................................................................
Secure Call Indication Tone133................................................................................................................................................................
Ensuring Voice Quality134................................................................................................................................................................
Supported Codecs134................................................................................................................................................................
Bandwidth Requirements135................................................................................................................................................................
Factors Affecting Voice Quality136................................................................................................................................................................
Configuring Voice Codecs138................................................................................................................................................................
Configuring Domain And Internet Settings142................................................................................................................................................................
Configuring Restricted Access Domains142................................................................................................................................................................
Configuring Dhcp, Static Ip, And Pppoe Information142................................................................................................................................................................
Setting A Static Ip Address143................................................................................................................................................................
Configuring Pppoe Settings (cisco Spa525g/525g2 Only)144................................................................................................................................................................
Setting Optional Network Parameters145................................................................................................................................................................
Configuring Vlan Settings For Ip Phones147................................................................................................................................................................
Configuring Cisco Discovery Protocol (cdp)147................................................................................................................................................................
Configuring Link Layer Discovery Protocol For Media Endpoint Devices (lldp-med)148................................................................................................................................................................
Tlv Information149................................................................................................................................................................
Configuring The Vlan Settings156................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa525g/525g2157................................................................................................................................................................
Configuring The Vpn On The Security Appliance158................................................................................................................................................................
Configuring The Vpn On The Cisco Spa525g/525g2159................................................................................................................................................................
Chapter 6: Provisioning Basics162................................................................................................................................................................
Provisioning Capabilities163................................................................................................................................................................
Provisioning Configuration From Phone Keypad163................................................................................................................................................................
Ip Phone Configuration Profiles165................................................................................................................................................................
Obtaining The Spc Tool166................................................................................................................................................................
General Purpose Parameters167................................................................................................................................................................
Sample Configuration File167................................................................................................................................................................
Upgrading, Resyncing, And Rebooting Phones168................................................................................................................................................................
Firmware Upgrade Parameters169................................................................................................................................................................
Resyncing A Phone170................................................................................................................................................................
Rebooting A Phone171................................................................................................................................................................
Redundant Provisioning Servers171................................................................................................................................................................
Retail Provisioning171................................................................................................................................................................
Automatic In-house Preprovisioning172................................................................................................................................................................
Configuration Access Control173................................................................................................................................................................
Using Https174................................................................................................................................................................
Server Certificates175................................................................................................................................................................
Client Certificates175................................................................................................................................................................
Obtaining A Server Certificate175................................................................................................................................................................
Chapter 7: Configuring Regional Parameters And Supplementary Services177................................................................................................................................................................
Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones178................................................................................................................................................................
Example 1: Normal Ring178................................................................................................................................................................
Example 2: Distinctive Ring (short,short,short,long)178................................................................................................................................................................
Example 1: Dial Tone179................................................................................................................................................................
Example 3: Sit Tone179................................................................................................................................................................
Example 1: Sit Tone180................................................................................................................................................................
Call Progress Tones181................................................................................................................................................................
Distinctive Ring Patterns181................................................................................................................................................................
Control Timer Values (sec)182................................................................................................................................................................
Configuring Supplementary Services (star Codes)183................................................................................................................................................................
Entering Star Code Values183................................................................................................................................................................
Activating Or Deactivating Supplementary Services188................................................................................................................................................................
Vertical Service Announcement Codes (cisco Spa300 And Cisco Spa500 Series)188................................................................................................................................................................
Bonus Services Announcement Description189................................................................................................................................................................
Outbound Call Codec Selection Codes190................................................................................................................................................................
Miscellaneous Parameters191................................................................................................................................................................
Dtmf Parameters191................................................................................................................................................................
Localizing Your Ip Phone192................................................................................................................................................................
Managing The Time And Date193................................................................................................................................................................
Configuring Daylight Saving Time194................................................................................................................................................................
Daylight Saving Time Examples195................................................................................................................................................................
Selecting A Display Language195................................................................................................................................................................
Creating A Dictionary Server Script196................................................................................................................................................................
Chapter 8: Configuring Dial Plans198................................................................................................................................................................
About Dial Plans198................................................................................................................................................................
Digit Sequences200................................................................................................................................................................
Digit Sequence Examples202................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits204................................................................................................................................................................
Dial Plan Timer (off-hook Timer)205................................................................................................................................................................
Syntax For The Dial Plan Timer205................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)206................................................................................................................................................................
Syntax For The Interdigit Long Timer206................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)207................................................................................................................................................................
Syntax For The Interdigit Short Timer207................................................................................................................................................................
Editing Dial Plans On The Ip Phone208................................................................................................................................................................
Resetting The Control Timers209................................................................................................................................................................
Chapter 9: Configuring The Cisco Spa500s Attendant Console210................................................................................................................................................................
Cisco Spa500s Features211................................................................................................................................................................
Setting Up The Cisco Spa500s Attendant Console212................................................................................................................................................................
Configuring The Cisco Spa 9000 For The Cisco Spa500s213................................................................................................................................................................
Configuring The Broadsoft Server For The Cisco Spa500s213................................................................................................................................................................
Configuring The Asterisk Server For The Cisco Spa500s214................................................................................................................................................................
Configuring The Cisco Spa500s215................................................................................................................................................................
Unit/key Configuration Scripts216................................................................................................................................................................
Assigning Cisco Spa500s Leds To Phone Extensions217................................................................................................................................................................
Cisco Spa 9000 Syntax218................................................................................................................................................................
Broadsoft Syntax218................................................................................................................................................................
Asterisk Syntax218................................................................................................................................................................
Configuring Broadsoft Busy Lamp Field Auto-configuration219................................................................................................................................................................
Attendant Console Parameters219................................................................................................................................................................
Monitoring The Cisco Spa500s221................................................................................................................................................................
Cisco Spa500s Unit Monitoring Notes221................................................................................................................................................................
Led Script222................................................................................................................................................................
Led Script Examples223................................................................................................................................................................
Led Pattern223................................................................................................................................................................
Info Tab226................................................................................................................................................................
System Information226................................................................................................................................................................
Network Configuration (spcp)228................................................................................................................................................................
Vpn Status (spa525g/525g2 Only)229................................................................................................................................................................
Product Information229................................................................................................................................................................
Phone Status230................................................................................................................................................................
Ext Status232................................................................................................................................................................
Line/call Status232................................................................................................................................................................
Downloaded Ring Tone234................................................................................................................................................................
System Tab235................................................................................................................................................................
System Configuration235................................................................................................................................................................
Internet Connection Type And Static Ip Settings237................................................................................................................................................................
Pppoe Settings (cisco Spa525g/525g2 Only)238................................................................................................................................................................
Optional Network Configuration238................................................................................................................................................................
Vlan Settings239................................................................................................................................................................
Wi-fi Settings (cisco Spa525g/525g2 Only)241................................................................................................................................................................
Bluetooth Settings (cisco Spa525g/525g2 Only)241................................................................................................................................................................
Vpn Settings (cisco Spa525g/525g2 Only)241................................................................................................................................................................
Sip Parameters242................................................................................................................................................................
Sip Timer Values (sec)246................................................................................................................................................................
Response Status Code Handling248................................................................................................................................................................
Rtp Parameters249................................................................................................................................................................
Sdp Payload Types251................................................................................................................................................................
Nat Support Parameters254................................................................................................................................................................
Linksys Key System Parameters256................................................................................................................................................................
Provisioning Tab256................................................................................................................................................................
Regional Tab257................................................................................................................................................................
Vertical Service Activation Codes262................................................................................................................................................................
Vertical Service Announcement Codes267................................................................................................................................................................
Time (cisco Spa525g/525g2 Only)270................................................................................................................................................................
Language (cisco Spa525g/525g2 Only)270................................................................................................................................................................
Miscellaneous270................................................................................................................................................................
Phone Tab276................................................................................................................................................................
General276................................................................................................................................................................
Line Key279................................................................................................................................................................
Miscellaneous Line Key Settings281................................................................................................................................................................
Line Key Led Pattern281................................................................................................................................................................
Supplementary Services283................................................................................................................................................................
Ring Tone (cisco Spa300 Series And Cisco Spa500 Series)285................................................................................................................................................................
Ring Tone (wip310)286................................................................................................................................................................
Auto Input Gain (db)287................................................................................................................................................................
Multiple Paging Group Parameters288................................................................................................................................................................
Broadsoft Settings288................................................................................................................................................................
Lightweight Directory Access Protocol (ldap) Corporate Directory Search290................................................................................................................................................................
Xml Service293................................................................................................................................................................
Extension Mobility293................................................................................................................................................................
Share Line Appearance297................................................................................................................................................................
Nat Settings298................................................................................................................................................................
Network Settings298................................................................................................................................................................
Sip Settings299................................................................................................................................................................
Call Feature Settings303................................................................................................................................................................
Proxy And Registration305................................................................................................................................................................
Subscriber Information308................................................................................................................................................................
Audio Configuration309................................................................................................................................................................
Dial Plan312................................................................................................................................................................
User Tab313................................................................................................................................................................
Call Forward314................................................................................................................................................................
Speed Dial314................................................................................................................................................................
Camera Settings (cisco Spa525g/525g2)315................................................................................................................................................................
Web Information Service Settings (cisco Spa525g/525g2)315................................................................................................................................................................
Audio Volume315................................................................................................................................................................
Screen (cisco Spa525g/525g2)316................................................................................................................................................................
Attendant Console Tab (cisco Spa500 Series)318................................................................................................................................................................
Unit319................................................................................................................................................................
Attendant Console Status319................................................................................................................................................................
Cisco Spa525g/525g2-specific Tabs320................................................................................................................................................................
Wi-fi320................................................................................................................................................................
Bluetooth321................................................................................................................................................................
Personal Address Book322................................................................................................................................................................
Call History323................................................................................................................................................................
Speed Dials323................................................................................................................................................................
Firmware Upgrade323................................................................................................................................................................
Where To Go From Here324................................................................................................................................................................

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Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (325 pages)

Cisco Small Business  
Brand: Cisco | Category: IP Phone | Size: 2.08 MB
Table of contents
Table Of Contents2................................................................................................................................................................
Chapter 1: Getting Started12................................................................................................................................................................
Overview Of The Phones13................................................................................................................................................................
Cisco Attendant Console13................................................................................................................................................................
Network Configurations14................................................................................................................................................................
Cisco Spa9000 Voice System15................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business15................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems15................................................................................................................................................................
Updating Firmware16................................................................................................................................................................
Determining The Firmware Version17................................................................................................................................................................
Determining The Ip Address Of The Phone18................................................................................................................................................................
Downloading The Firmware19................................................................................................................................................................
Installing The Firmware19................................................................................................................................................................
Using The Web-based Configuration Utility20................................................................................................................................................................
Allowing Web Access To The Ip Phone21................................................................................................................................................................
Saving The Configuration Profile23................................................................................................................................................................
Understanding Administrator And User Views23................................................................................................................................................................
Restricting User Access To The Phone Interface Menus (cisco Spa300 And Cisco Spa500 Series)24................................................................................................................................................................
Accessing Administrative Options24................................................................................................................................................................
Using The Web Administration Tabs24................................................................................................................................................................
Viewing Phone Information25................................................................................................................................................................
Viewing Reboot Reasons25................................................................................................................................................................
Viewing The Reboot History On The Phone Web User Interface27................................................................................................................................................................
Viewing The Reboot History On The Ip Phone Screen27................................................................................................................................................................
Viewing The Reboot History In The Spa Status Dump File27................................................................................................................................................................
Using Ivr On Ip Phones Without Screens27................................................................................................................................................................
Ensuring Voice Quality31................................................................................................................................................................
Supported Codecs31................................................................................................................................................................
Bandwidth Requirements32................................................................................................................................................................
Factors Affecting Voice Quality33................................................................................................................................................................
Sip Publish Signaling Improvements35................................................................................................................................................................
Chapter 2: Configuring Lines37................................................................................................................................................................
Configuring A Line Key38................................................................................................................................................................
Configuring Shared-line Appearance38................................................................................................................................................................
Configuring Call Appearance Per Line41................................................................................................................................................................
Expand Call Appearance Per Line42................................................................................................................................................................
Configuring Unused Line Keys To Access Services42................................................................................................................................................................
Configuring Call Park On The Cisco Spa525g Or Cisco Spa525g2 (metaswitch)43................................................................................................................................................................
Assigning Busy Lamp Field, Call Pickup, Or Speed Dial Functions To Unused Lines44................................................................................................................................................................
Configuring Call Pickup And Busy Lamp Field45................................................................................................................................................................
Configuring Speed Dial46................................................................................................................................................................
Configuring Audio Indication For Call Pickup Event47................................................................................................................................................................
Chapter 3: Customizing Standard Features48................................................................................................................................................................
Configuring Phone Information And Display Settings49................................................................................................................................................................
Configuring The Phone Name49................................................................................................................................................................
Configuring Voice Mail49................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (using A Cisco Spa400)49................................................................................................................................................................
Customizing The Startup Screen50................................................................................................................................................................
Changing The Display Background51................................................................................................................................................................
Configuring The Screen Saver52................................................................................................................................................................
Configuring The Lcd Contrast54................................................................................................................................................................
Configuring Back Light Settings (cisco Spa525g Or Cisco Spa525g2)54................................................................................................................................................................
Configuring Linksys Key System Parameters55................................................................................................................................................................
Enabling Call Features56................................................................................................................................................................
Enabling Anonymous Call And Caller Id Blocking Services56................................................................................................................................................................
Enabling Acd Service56................................................................................................................................................................
Enabling Call Back Service56................................................................................................................................................................
Enabling Call Park And Call Pickup Services57................................................................................................................................................................
Enabling Call Transfer And Call Forwarding Services57................................................................................................................................................................
Enabling Conferencing58................................................................................................................................................................
Enabling Do Not Disturb58................................................................................................................................................................
Enabling The Missed Call Shortcut58................................................................................................................................................................
Logging Missed Calls58................................................................................................................................................................
Enabling Paging (intercom)59................................................................................................................................................................
Configuring Paging Groups59................................................................................................................................................................
Enabling Service Announcements61................................................................................................................................................................
Customizing Phone Softkeys61................................................................................................................................................................
Programmable Softkeys66................................................................................................................................................................
Configuring The Message Waiting Indicator68................................................................................................................................................................
Configuring Ring Tones69................................................................................................................................................................
Configuring On-demand Ring Tones (cisco Spa525g Or Cisco Spa525g2)70................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa525g Or Cisco Spa525g2)71................................................................................................................................................................
Creating And Uploading Ring Tones Using The Ring Tone Utility71................................................................................................................................................................
Series And Cisco Spa500 Series Only)71................................................................................................................................................................
Assigning A Ring Tone To An Extension73................................................................................................................................................................
Configuring Rss Newsfeeds (cisco Spa525g Or Cisco Spa525g2)74................................................................................................................................................................
Configuring Audio Settings75................................................................................................................................................................
Configuring Audio Input Gain (cisco Spa300 Series And Cisco Spa500 Series)76................................................................................................................................................................
Enabling Wireless (cisco Spa525g Or Cisco Spa525g2 Only)76................................................................................................................................................................
Configuring Bluetooth (cisco Spa525g Or Cisco Spa525g2 Only)77................................................................................................................................................................
Enabling Bluetooth From The Web Interface77................................................................................................................................................................
Enabling Bluetooth From The Phone77................................................................................................................................................................
Pairing A Bluetooth Headset78................................................................................................................................................................
Pairing Your Cisco Spa525g2 With A Bluetooth-enabled Mobile Phone79................................................................................................................................................................
Initiating Pairing From The Cisco Spa525g280................................................................................................................................................................
Initiating Pairing From Your Bluetooth-enabled Mobile Phone81................................................................................................................................................................
Enabling Sms Messaging82................................................................................................................................................................
Enabling And Configuring The Phone Web Server83................................................................................................................................................................
Configure The Web Server From The Phone Web Interface83................................................................................................................................................................
Configure The Web Server From The Phone Screen Interface84................................................................................................................................................................
Configuring Ldap For The Cisco Spa300 Series And Cisco Spa500 Series Ip Phones84................................................................................................................................................................
Configuring Broadsoft Settings89................................................................................................................................................................
Series)89................................................................................................................................................................
Configuring Broadsoft Directory89................................................................................................................................................................
Configuring Synchronization Of Do Not Disturb And Call Forward On A Per Line Basis (applicable To Broadsoft)90................................................................................................................................................................
Configuring Synchronization Of Dnd And Cewd90................................................................................................................................................................
Configuring Synchronization Of Dnd And Cewd By Using The Configuration File91................................................................................................................................................................
Configuring Broadsoft Acd Support91................................................................................................................................................................
Configuring Xml Services92................................................................................................................................................................
Configuring Music On Hold95................................................................................................................................................................
Configuring Extension Mobility95................................................................................................................................................................
Configuring Video Surveillance (cisco Spa525g Or Cisco Spa525g2)96................................................................................................................................................................
Configuring The User Name And Account On The Camera97................................................................................................................................................................
Entering Camera Information Into The Cisco Spa525g Or Cisco Spa525g2 Configuration Utility97................................................................................................................................................................
Viewing The Video98................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat99................................................................................................................................................................
Sip And Cisco Ip Phones99................................................................................................................................................................
Sip Over Tcp101................................................................................................................................................................
Sip Proxy Redundancy101................................................................................................................................................................
Configuring Survivable Remote Site Telephony (srst) Support101................................................................................................................................................................
Rfc3311 Support102................................................................................................................................................................
Support For Sip Notify Xml-service102................................................................................................................................................................
Configuring Sip103................................................................................................................................................................
Configuring Basic Sip Parameters103................................................................................................................................................................
Configuring Sip Timer Values107................................................................................................................................................................
Configuring Response Status Code Handling110................................................................................................................................................................
Configuring Rtp Parameters110................................................................................................................................................................
Configuring Sdp Payload Types112................................................................................................................................................................
Configuring Sip Settings For Extensions115................................................................................................................................................................
Configuring A Sip Proxy Server121................................................................................................................................................................
Configuring Subscriber Information Parameters123................................................................................................................................................................
Configuring The Ip Phone Communications Protocol124................................................................................................................................................................
Configuring The Protocol On A Cisco Spa525g Or Cisco Spa525g2125................................................................................................................................................................
Configuring The Protocol On A Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone125................................................................................................................................................................
Managing Nat Transversal With Cisco Ip Phones125................................................................................................................................................................
Nat Mapping With Session Border Controller126................................................................................................................................................................
Nat Mapping With Sip-alg Router126................................................................................................................................................................
Nat Mapping With A Static Ip Address126................................................................................................................................................................
Nat Mapping With Stun127................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat128................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features130................................................................................................................................................................
Setting Security Features131................................................................................................................................................................
Challenging Sip Initial Invite And Mwi Messages131................................................................................................................................................................
Encrypting Signaling With Sip Over Tls131................................................................................................................................................................
Securing Voice Traffic With Srtp132................................................................................................................................................................
Authorizing Secure Calls With A Mini-certification132................................................................................................................................................................
Secure Call Indication Tone133................................................................................................................................................................
Configuring Voice Codecs133................................................................................................................................................................
Configuring Domain And Internet Settings137................................................................................................................................................................
Configuring Restricted Access Domains137................................................................................................................................................................
Configuring Dhcp, Static Ip, Or Pppoe Connection Type137................................................................................................................................................................
Configuring Power Settings139................................................................................................................................................................
Setting Optional Network Servers139................................................................................................................................................................
Configuring Vlan Settings141................................................................................................................................................................
Configuring Cisco Discovery Protocol (cdp)141................................................................................................................................................................
Configuring Lldp-med141................................................................................................................................................................
Tlv Information143................................................................................................................................................................
Configuring The Vlan Settings149................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa525g Or Cisco Spa525g2151................................................................................................................................................................
Configuring The Vpn On The Security Appliance152................................................................................................................................................................
Configuring The Vpn On The Cisco Spa525g Or Cisco Spa525g2152................................................................................................................................................................
Chapter 6: Provisioning155................................................................................................................................................................
Redundant Provisioning Servers156................................................................................................................................................................
Retail Provisioning156................................................................................................................................................................
Automatic In-house Preprovisioning157................................................................................................................................................................
Using Https158................................................................................................................................................................
Server Certificates158................................................................................................................................................................
Client Certificates159................................................................................................................................................................
Obtaining A Server Certificate159................................................................................................................................................................
Manually Provisioning A Phone From The Keypad160................................................................................................................................................................
Sample Configuration File161................................................................................................................................................................
Updating Profiles And Firmware162................................................................................................................................................................
Launch A Firmware Update By Using A Browser Command167................................................................................................................................................................
Launch A Profile Update By Using A Browser Command168................................................................................................................................................................
Rebooting A Phone By Using A Browser Command168................................................................................................................................................................
Configuring A Custom Certificate Authority169................................................................................................................................................................
General Purpose Parameters169................................................................................................................................................................
Using170................................................................................................................................................................
Chapter 7: Configuring Regional Parameters And Supplementary Services173................................................................................................................................................................
Scripting For Cadences, Call Progress Tones, And Ring Tones174................................................................................................................................................................
Cadence Script174................................................................................................................................................................
Example: Normal Ring174................................................................................................................................................................
Example 2: Distinctive Ring (short, Short, Short, Long)175................................................................................................................................................................
Tone Script175................................................................................................................................................................
Example: Dial Tone175................................................................................................................................................................
Example: Sit Tone176................................................................................................................................................................
Ring Script177................................................................................................................................................................
Call Progress Tones178................................................................................................................................................................
Distinctive Ring Patterns178................................................................................................................................................................
Example 1: Normal Ring178................................................................................................................................................................
Distinctive Call Waiting Tone179................................................................................................................................................................
Control Timer Values (sec)180................................................................................................................................................................
Configuring Supplementary Services (star Codes)181................................................................................................................................................................
Entering Star Code Values181................................................................................................................................................................
Activating Or Deactivating Supplementary Services185................................................................................................................................................................
Vertical Service Announcement Codes (cisco Spa300 Series And Cisco Spa500 Series)186................................................................................................................................................................
Bonus Services Announcement Description186................................................................................................................................................................
Outbound Call Codec Selection Codes188................................................................................................................................................................
Miscellaneous Parameters188................................................................................................................................................................
Dtmf Parameters188................................................................................................................................................................
Localizing Your Ip Phone189................................................................................................................................................................
Managing The Time And Date190................................................................................................................................................................
Configuring Daylight Saving Time191................................................................................................................................................................
Daylight Saving Time Examples192................................................................................................................................................................
Selecting A Display Language193................................................................................................................................................................
Creating A Dictionary Server Script193................................................................................................................................................................
Chapter 8: Configuring Dial Plans195................................................................................................................................................................
About Dial Plans195................................................................................................................................................................
Digit Sequences196................................................................................................................................................................
Digit Sequence Examples199................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits201................................................................................................................................................................
Dial Plan Timer (off-hook Timer)202................................................................................................................................................................
Syntax For The Dial Plan Timer202................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)203................................................................................................................................................................
Syntax For The Interdigit Long Timer203................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)204................................................................................................................................................................
Syntax For The Interdigit Short Timer204................................................................................................................................................................
Editing Dial Plans On The Ip Phone205................................................................................................................................................................
Resetting The Control Timers206................................................................................................................................................................
Chapter 9: Configuring Led Patterns207................................................................................................................................................................
Led Script209................................................................................................................................................................
Led Script Examples210................................................................................................................................................................
Led Pattern210................................................................................................................................................................
Appendix A: Cisco Spa Ip Phone Field Reference212................................................................................................................................................................
Info Tab213................................................................................................................................................................
System Information213................................................................................................................................................................
Network Configuration (spcp)216................................................................................................................................................................
Vpn Status (cisco Spa525g Or Cisco Spa525g2 Only)217................................................................................................................................................................
Product Information217................................................................................................................................................................
Phone Status218................................................................................................................................................................
Ext Status219................................................................................................................................................................
Line/call Status220................................................................................................................................................................
Downloaded Ring Tone222................................................................................................................................................................
System Tab223................................................................................................................................................................
System Configuration223................................................................................................................................................................
Internet Connection Type And Static Ip Settings225................................................................................................................................................................
Power Settings (cisco Spa500 Series Or Cisco Spa300 Series Only)226................................................................................................................................................................
Pppoe Settings (cisco Spa525g Or Cisco Spa525g2 Only)226................................................................................................................................................................
Optional Network Configuration227................................................................................................................................................................
Vlan Settings228................................................................................................................................................................
Wi-fi Settings (cisco Spa525g Or Cisco Spa525g2 Only)230................................................................................................................................................................
Bluetooth Settings (cisco Spa525g Or Cisco Spa525g2 Only)230................................................................................................................................................................
Vpn Settings (cisco Spa525g Or Cisco Spa525g2 Only)230................................................................................................................................................................
Sip Tab231................................................................................................................................................................
Sip Parameters231................................................................................................................................................................
Sip Timer Values (sec)236................................................................................................................................................................
Response Status Code Handling239................................................................................................................................................................
Rtp Parameters240................................................................................................................................................................
Sdp Payload Types242................................................................................................................................................................
Nat Support Parameters245................................................................................................................................................................
Linksys Key System Parameters248................................................................................................................................................................
Provisioning Tab249................................................................................................................................................................
Regional Tab249................................................................................................................................................................
Call Progress Tone Description249................................................................................................................................................................
Vertical Service Activation Codes256................................................................................................................................................................
Vertical Service Announcement Codes261................................................................................................................................................................
Time (cisco Spa525g Or Cisco Spa525g2 Only)265................................................................................................................................................................
Language (cisco Spa525g Or Cisco Spa525g2 Only)266................................................................................................................................................................
Miscellaneous266................................................................................................................................................................
Phone Tab271................................................................................................................................................................
General271................................................................................................................................................................
Line Key274................................................................................................................................................................
Miscellaneous Line Key Settings276................................................................................................................................................................
Line Key Led Pattern277................................................................................................................................................................
Supplementary Services279................................................................................................................................................................
Ring Tone (cisco Spa300 Series And Cisco Spa500 Series)281................................................................................................................................................................
Ring Tone (cisco Wip310)282................................................................................................................................................................
Auto Input Gain (db)283................................................................................................................................................................
Multiple Paging Group Parameters284................................................................................................................................................................
Broadsoft Settings285................................................................................................................................................................
Ldap Corporate Directory Search286................................................................................................................................................................
Xml Service290................................................................................................................................................................
Extension Mobility290................................................................................................................................................................
Ext Tab292................................................................................................................................................................
Share Line Appearance293................................................................................................................................................................
Nat Settings294................................................................................................................................................................
Network Settings295................................................................................................................................................................
Sip Settings296................................................................................................................................................................
Call Feature Settings300................................................................................................................................................................
Proxy And Registration303................................................................................................................................................................
Subscriber Information306................................................................................................................................................................
Audio Configuration307................................................................................................................................................................
Dial Plan Script311................................................................................................................................................................
User Tab313................................................................................................................................................................
Call Forward313................................................................................................................................................................
Speed Dial313................................................................................................................................................................
Camera Settings (cisco Spa525g Or Cisco Spa525g2)314................................................................................................................................................................
Web Information Service Settings (cisco Spa525g Or Cisco Spa525g2)314................................................................................................................................................................
Audio Volume314................................................................................................................................................................
Screen (cisco Spa525g Or Cisco Spa525g2)315................................................................................................................................................................
Attendant Console Tab (cisco Spa500 Series)317................................................................................................................................................................
Attendant Console Status319................................................................................................................................................................
Cisco Spa525g Or Cisco Spa525g2-specific Tabs320................................................................................................................................................................
Wi-fi320................................................................................................................................................................
Bluetooth320................................................................................................................................................................
Personal Address Book322................................................................................................................................................................
Call History322................................................................................................................................................................
Speed Dials322................................................................................................................................................................
Firmware Upgrade322................................................................................................................................................................
Appendix B: Where To Go From Here323................................................................................................................................................................
Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (311 pages)

Brand: Cisco | Category: IP Phone | Size: 4.7 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Cisco Small Business Spa 300 Series, Spa 500 Series, And Wip310 Ip Phone Administration Guide13................................................................................................................................................................
Cisco Spa 500s Attendant Console16................................................................................................................................................................
Cisco Spa 9000 Voice System17................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business18................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems19................................................................................................................................................................
Upgrading Firmware20................................................................................................................................................................
Determining Your Ip Address22................................................................................................................................................................
Downloading The Firmware23................................................................................................................................................................
Using The Web-based Configuration Utility24................................................................................................................................................................
Understanding Administrator And User Views26................................................................................................................................................................
Accessing Administrative Options27................................................................................................................................................................
Roadmap To Configuration Utility Features28................................................................................................................................................................
Viewing Phone Information31................................................................................................................................................................
Chapter 2: Configuring Lines And Extensions35................................................................................................................................................................
Configuring A Line36................................................................................................................................................................
Configuring Shared Line Appearance37................................................................................................................................................................
Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Cisco Spa 500 Series Ip Phone38................................................................................................................................................................
Configuring Speed Dial39................................................................................................................................................................
Cisco Spa 525g/525g2 (metaswitch)40................................................................................................................................................................
Configuring Unused Line Keys To Access Services41................................................................................................................................................................
Configuring Line Key Led Patterns On The Cisco Spa 300 Series Or Cisco Spa 500 Series Ip Phone43................................................................................................................................................................
Configuring Extensions45................................................................................................................................................................
Chapter 3: Customizing Cisco Spa And Wireless Ip Phones47................................................................................................................................................................
Configuring Phone Information And Display Settings48................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (when Using Cisco Spa 400 For Voice Mail)49................................................................................................................................................................
Changing The Display Background (cisco Spa 300 Series And Cisco Spa 500 Series)51................................................................................................................................................................
Configuring The Screen Saver52................................................................................................................................................................
Configuring The Lcd Contrast54................................................................................................................................................................
Configuring Back Light Settings (cisco Spa 525g/525g2)55................................................................................................................................................................
Enabling Call Features56................................................................................................................................................................
Enabling Automatic Call Distribution (acd) Service57................................................................................................................................................................
Enabling Call Park And Call Pickup Services58................................................................................................................................................................
Enabling Conferencing59................................................................................................................................................................
Enabling The Missed Call Shortcut60................................................................................................................................................................
Enabling Paging (intercom)61................................................................................................................................................................
Configuring Paging Groups62................................................................................................................................................................
Enabling Secure Call63................................................................................................................................................................
Customizing Phone Softkeys64................................................................................................................................................................
Programmable Softkeys68................................................................................................................................................................
Configuration Example69................................................................................................................................................................
Configuring The Message Waiting Indicator70................................................................................................................................................................
Configuring Ring Tones71................................................................................................................................................................
Configuring On-demand Ring Tones (cisco Spa 525g/525g2)72................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa 525g/525g2)73................................................................................................................................................................
Assigning A Ring Tone To An Extension75................................................................................................................................................................
Configuring Audio Settings76................................................................................................................................................................
Configuring Audio Input Gain (cisco Spa 300 Series And Cisco Spa 500 Series)77................................................................................................................................................................
Enabling Wireless (cisco Spa 525g/525g2 Only)78................................................................................................................................................................
Using A Bluetooth Headset (cisco Spa 525g/525g2)79................................................................................................................................................................
Pairing Your Cisco Spa 525g2 With A Bluetooth-enabled Mobile Phone81................................................................................................................................................................
Initiating Pairing From Your Bluetooth-enabled Mobile Phone82................................................................................................................................................................
Enabling Sms Messaging83................................................................................................................................................................
Enabling The Web Server84................................................................................................................................................................
Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa 300 Series And Cisco Spa 500 Series Ip Phones86................................................................................................................................................................
Configuring Broadsoft Directory90................................................................................................................................................................
Configuring Synchronization Of Do Not Disturb And Call Forward91................................................................................................................................................................
Configuring Xml Services92................................................................................................................................................................
Configuring Music On Hold94................................................................................................................................................................
Configuring Extension Mobility95................................................................................................................................................................
Configuring Video Surveillance On The Cisco Spa 525g/525g296................................................................................................................................................................
Configuring The User Name And Account On The Camera97................................................................................................................................................................
Viewing The Video98................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat99................................................................................................................................................................
Sip Over Tcp100................................................................................................................................................................
Sip Proxy Redundancy101................................................................................................................................................................
Rfc3311 Support102................................................................................................................................................................
Configuring Sip Timer Values106................................................................................................................................................................
Configuring Response Status Code Handling109................................................................................................................................................................
Configuring Sdp Payload Types111................................................................................................................................................................
Configuring Sip Settings For Extensions114................................................................................................................................................................
Configuring A Sip Proxy Server118................................................................................................................................................................
Configuring Subscriber Information Parameters121................................................................................................................................................................
Configuring Spcp On The Cisco Spa 525g/525g2122................................................................................................................................................................
Configuring Spcp On The Cisco Spa 300 Series And Cisco Spa 50xg123................................................................................................................................................................
Nat Mapping With Session Border Controller124................................................................................................................................................................
Configuring Nat Mapping With Stun125................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat126................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features128................................................................................................................................................................
Sip Initial Invite And Mwi Challenge129................................................................................................................................................................
Srtp And Securing Calls130................................................................................................................................................................
Secure Call Indication Tone131................................................................................................................................................................
Ensuring Voice Quality132................................................................................................................................................................
Bandwidth Requirements133................................................................................................................................................................
Factors Affecting Voice Quality134................................................................................................................................................................
Configuring Voice Codecs137................................................................................................................................................................
Configuring Domain And Internet Settings140................................................................................................................................................................
Configuring Dhcp, Static Ip, And Pppoe Information141................................................................................................................................................................
Setting A Static Ip Address142................................................................................................................................................................
Configuring Pppoe Settings (cisco Spa 525g/525g2 Only)143................................................................................................................................................................
Configuring Vlan Settings145................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa 525g/525g2147................................................................................................................................................................
Configuring The Vpn On The Security Appliance148................................................................................................................................................................
Chapter 6: Provisioning Basics151................................................................................................................................................................
Provisioning Capabilities152................................................................................................................................................................
Ip Phone Configuration Profiles154................................................................................................................................................................
Obtaining The Spc Tool155................................................................................................................................................................
General Purpose Parameters156................................................................................................................................................................
Upgrading, Resyncing, And Rebooting Phones157................................................................................................................................................................
Firmware Upgrade Parameters158................................................................................................................................................................
Resyncing A Phone159................................................................................................................................................................
Rebooting A Phone160................................................................................................................................................................
Automatic In-house Preprovisioning161................................................................................................................................................................
Configuration Access Control162................................................................................................................................................................
Server Certificates163................................................................................................................................................................
Obtaining A Server Certificate164................................................................................................................................................................
Chapter 7: Configuring Regional Parameters And Supplementary Services165................................................................................................................................................................
Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones166................................................................................................................................................................
Example 1: Dial Tone167................................................................................................................................................................
Example 1: Sit Tone168................................................................................................................................................................
Call Progress Tones169................................................................................................................................................................
Control Timer Values (sec)170................................................................................................................................................................
Configuring Supplementary Services (star Codes)171................................................................................................................................................................
Activating Or Deactivating Supplementary Services176................................................................................................................................................................
Bonus Services Announcement Description177................................................................................................................................................................
Outbound Call Codec Selection Codes178................................................................................................................................................................
Miscellaneous Parameters179................................................................................................................................................................
Localizing Your Ip Phone180................................................................................................................................................................
Managing The Time And Date181................................................................................................................................................................
Configuring Daylight Savings Time182................................................................................................................................................................
Daylight Saving Time Examples183................................................................................................................................................................
Creating A Dictionary Server Script184................................................................................................................................................................
Chapter 8: Configuring Dial Plans186................................................................................................................................................................
Digit Sequences188................................................................................................................................................................
Digit Sequence Examples190................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits192................................................................................................................................................................
Dial Plan Timer (off-hook Timer)193................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)194................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)195................................................................................................................................................................
Editing Dial Plans On The Ip Phone196................................................................................................................................................................
Resetting The Control Timers197................................................................................................................................................................
Chapter 9: Configuring The Cisco Spa 500s Attendant Console198................................................................................................................................................................
Cisco Spa 500s Features199................................................................................................................................................................
Setting Up The Cisco Spa 500s Attendant Console200................................................................................................................................................................
Configuring The Cisco Spa 9000 For The Cisco Spa 500s201................................................................................................................................................................
Configuring The Asterisk Server For The Cisco Spa 500s202................................................................................................................................................................
Configuring The Cisco Spa 500s203................................................................................................................................................................
Unit/key Configuration Scripts204................................................................................................................................................................
Assigning Cisco Spa 500s Leds To Phone Extensions206................................................................................................................................................................
Broadsoft Syntax207................................................................................................................................................................
Attendant Console Parameters208................................................................................................................................................................
Monitoring The Cisco Spa 500s209................................................................................................................................................................
Cisco Spa 500s Unit Monitoring Notes210................................................................................................................................................................
Led Script211................................................................................................................................................................
Led Script Examples212................................................................................................................................................................
Info Tab215................................................................................................................................................................
Network Configuration (spcp)217................................................................................................................................................................
Vpn Status (spa 525g/525g2 Only)218................................................................................................................................................................
Phone Status219................................................................................................................................................................
Ext Status221................................................................................................................................................................
Downloaded Ring Tone223................................................................................................................................................................
System Tab224................................................................................................................................................................
Internet Connection Type And Static Ip Settings225................................................................................................................................................................
Pppoe Settings (cisco Spa 525g/525g2 Only)226................................................................................................................................................................
Optional Network Configuration227................................................................................................................................................................
Vlan Settings228................................................................................................................................................................
Wi-fi Settings (cisco Spa 525g/525g2 Only)229................................................................................................................................................................
Sip Parameters230................................................................................................................................................................
Sip Timer Values (sec)234................................................................................................................................................................
Response Status Code Handling236................................................................................................................................................................
Rtp Parameters237................................................................................................................................................................
Sdp Payload Types239................................................................................................................................................................
Nat Support Parameters242................................................................................................................................................................
Linksys Key System Parameters244................................................................................................................................................................
Regional Tab245................................................................................................................................................................
Distinctive Ring Patterns248................................................................................................................................................................
Vertical Service Activation Codes250................................................................................................................................................................
Vertical Service Announcement Codes255................................................................................................................................................................
Time (cisco Spa 525g/525g2 Only)258................................................................................................................................................................
Phone Tab264................................................................................................................................................................
Line Key267................................................................................................................................................................
Miscellaneous Line Key Settings269................................................................................................................................................................
Supplementary Services271................................................................................................................................................................
Ring Tone (cisco Spa 300 Series And Cisco Spa 500 Series)273................................................................................................................................................................
Ring Tone (wip310)274................................................................................................................................................................
Auto Input Gain (db)275................................................................................................................................................................
Multiple Paging Group Parameters276................................................................................................................................................................
Directory Search278................................................................................................................................................................
Xml Service281................................................................................................................................................................
General285................................................................................................................................................................
Nat Settings286................................................................................................................................................................
Sip Settings287................................................................................................................................................................
Call Feature Settings290................................................................................................................................................................
Proxy And Registration293................................................................................................................................................................
Subscriber Information295................................................................................................................................................................
Audio Configuration296................................................................................................................................................................
Dial Plan299................................................................................................................................................................
User Tab300................................................................................................................................................................
Speed Dial301................................................................................................................................................................
Audio Volume302................................................................................................................................................................
Attendant Console Tab (cisco Spa 500 Series)304................................................................................................................................................................
Unit305................................................................................................................................................................
Attendant Console Status306................................................................................................................................................................
Cisco Spa 525g/525g2-specific Tabs307................................................................................................................................................................
Personal Address Book308................................................................................................................................................................
Call History309................................................................................................................................................................
Where To Go From Here310................................................................................................................................................................
Product Resources310................................................................................................................................................................
Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (300 pages)

Small Business Pro  
Brand: Cisco | Category: IP Phone | Size: 3.35 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Chapter 1: Getting Started13................................................................................................................................................................
Overview Of The Phones13................................................................................................................................................................
Cisco Spa 500 Series And Wip310 Ip Phone Administration Guide13................................................................................................................................................................
Cisco Spa 500s Attendant Console14................................................................................................................................................................
Network Configurations15................................................................................................................................................................
Cisco Spa 9000 Voice System16................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business17................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems17................................................................................................................................................................
Prerequisites17................................................................................................................................................................
Upgrading Firmware18................................................................................................................................................................
Determining The Current Firmware Version18................................................................................................................................................................
Determining Your Ip Address19................................................................................................................................................................
Downloading The Firmware20................................................................................................................................................................
Installing The Firmware21................................................................................................................................................................
Using The Web Administration User Interface22................................................................................................................................................................
Understanding Administrator And User Views24................................................................................................................................................................
Accessing Administrative Options24................................................................................................................................................................
Understanding Basic And Advanced Views25................................................................................................................................................................
Using The Web Administration Tabs25................................................................................................................................................................
Roadmap To Web Ui Features25................................................................................................................................................................
Viewing Phone Information28................................................................................................................................................................
Using Ivr On The Cisco Spa 501g Ip Phone28................................................................................................................................................................
Chapter 2: Configuring Lines And Extensions31................................................................................................................................................................
Configuring Lines31................................................................................................................................................................
Shared Line Appearances31................................................................................................................................................................
Configuring A Line32................................................................................................................................................................
Configuring Shared Line Appearance33................................................................................................................................................................
Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Cisco Spa 500 Series Ip Phone34................................................................................................................................................................
Configuring Call Pickup And Busy Lamp Field34................................................................................................................................................................
Configuring Speed Dial36................................................................................................................................................................
Metaswitch)37................................................................................................................................................................
Configuring Unused Line Keys To Access Services38................................................................................................................................................................
Configuring Line Key Led Patterns On The Cisco Spa 500 Series Ip Phone39................................................................................................................................................................
Configuring Extensions42................................................................................................................................................................
Chapter 3: Customizing Cisco Spa And Wireless Ip Phones43................................................................................................................................................................
Configuring Phone Information And Display Settings43................................................................................................................................................................
Configuring The Phone Name44................................................................................................................................................................
Configuring Voice Mail44................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (when Using Cisco Spa 400 For Voice Mail)44................................................................................................................................................................
Customizing The Startup Screen45................................................................................................................................................................
Changing The Display Background (cisco Spa 500 Series)46................................................................................................................................................................
Configuring The Screen Saver48................................................................................................................................................................
Configuring The Lcd Contrast50................................................................................................................................................................
Configuring Back Light Settings (cisco Spa 525g)51................................................................................................................................................................
Configuring Linksys Key System Parameters51................................................................................................................................................................
Enabling Call Features52................................................................................................................................................................
Enabling Anonymous Call And Caller Id Blocking52................................................................................................................................................................
Enabling Automatic Call Distribution (acd)53................................................................................................................................................................
Enabling Call Back53................................................................................................................................................................
Enabling Call Park And Call Pickup54................................................................................................................................................................
Enabling Call Transfer And Call Forwarding54................................................................................................................................................................
Enabling Call Waiting55................................................................................................................................................................
Enabling Conferencing55................................................................................................................................................................
Enabling Dial Assistance56................................................................................................................................................................
Enabling Do Not Disturb56................................................................................................................................................................
Enabling The Missed Call Shortcut57................................................................................................................................................................
Logging Missed Calls (cisco Spa 500 Series)57................................................................................................................................................................
Enabling Paging (intercom)58................................................................................................................................................................
Single Page58................................................................................................................................................................
Group Paging58................................................................................................................................................................
Configuring A Phone To Automatically Accept Pages58................................................................................................................................................................
Configuring Paging Groups59................................................................................................................................................................
Enabling Secure Call60................................................................................................................................................................
Enabling Service Announcements60................................................................................................................................................................
Configuring Phone Features61................................................................................................................................................................
Customizing Phone Softkeys61................................................................................................................................................................
Programmable Softkeys65................................................................................................................................................................
Configuration Example67................................................................................................................................................................
Configuring The Message Waiting Indicator68................................................................................................................................................................
Configuring Ring Tones68................................................................................................................................................................
Configuring On-demand Ring Tones (cisco Spa 525g)70................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa 525g)70................................................................................................................................................................
Creating And Uploading Ring Tones Using The Ring Tone Utility (cisco Spa 50xg Only)70................................................................................................................................................................
Assigning A Ring Tone To An Extension72................................................................................................................................................................
Configuring Rss Newsfeeds On The Cisco Spa 525g Ip Phone72................................................................................................................................................................
Configuring Audio Settings73................................................................................................................................................................
Configuring Audio Input Gain (cisco Spa 500 Series)74................................................................................................................................................................
Enabling Wireless (cisco Spa 525g Only)75................................................................................................................................................................
Enabling Bluetooth (cisco Spa 525g Only)75................................................................................................................................................................
Enabling Sms Messaging76................................................................................................................................................................
Enabling The Web Server77................................................................................................................................................................
Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa 500 Series78................................................................................................................................................................
Configuring Broadsoft Settings (cisco Spa 500 Series)82................................................................................................................................................................
Configuring Broadsoft Directory82................................................................................................................................................................
Configuring Synchronization Of Do Not Disturb And Call Forward83................................................................................................................................................................
Configuring Xml Services84................................................................................................................................................................
Configuring Music On Hold86................................................................................................................................................................
Configuring Extension Mobility With A Broadsoft Server87................................................................................................................................................................
Configuring Video Surveillance On The Cisco Spa 525g88................................................................................................................................................................
Configuring The User Name And Account On The Camera89................................................................................................................................................................
Entering Camera Information Into The Cisco Spa525g Web Administration Interface89................................................................................................................................................................
Viewing The Video90................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat91................................................................................................................................................................
Session Initiation Protocol And Cisco Ip Phones91................................................................................................................................................................
Sip Over Tcp92................................................................................................................................................................
Sip Proxy Redundancy93................................................................................................................................................................
Configuring Survivable Remote Site Telephony (srst) Support93................................................................................................................................................................
Rfc3311 Support93................................................................................................................................................................
Support For Sip Notify Xml-service94................................................................................................................................................................
Configuring Sip94................................................................................................................................................................
Configuring Sip Parameters94................................................................................................................................................................
Configuring Sip Timer Values98................................................................................................................................................................
Configuring Response Status Code Handling101................................................................................................................................................................
Configuring Rtp Parameters101................................................................................................................................................................
Configuring Sdp Payload Types103................................................................................................................................................................
Configuring Sip Settings For Extensions106................................................................................................................................................................
Configuring A Sip Proxy Server110................................................................................................................................................................
Configuring Subscriber Information Parameters113................................................................................................................................................................
Configuring Spcp On The Cisco Spa 525g114................................................................................................................................................................
Configuring Spcp On The Cisco Spa 50xg115................................................................................................................................................................
Network Address Translation (nat) And Cisco Ip Phones115................................................................................................................................................................
Nat Mapping With Session Border Controller116................................................................................................................................................................
Nat Mapping With Sip-alg Router116................................................................................................................................................................
Configuring Nat Mapping With A Static Ip Address116................................................................................................................................................................
Configuring Nat Mapping With Stun117................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat119................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features121................................................................................................................................................................
Setting Security Features121................................................................................................................................................................
Sip Initial Invite And Mwi Challenge122................................................................................................................................................................
Sip Over Tls122................................................................................................................................................................
Srtp And Securing Calls123................................................................................................................................................................
Secure Call Indication Tone124................................................................................................................................................................
Ensuring Voice Quality125................................................................................................................................................................
Supported Codecs125................................................................................................................................................................
Bandwidth Requirements126................................................................................................................................................................
Factors Affecting Voice Quality127................................................................................................................................................................
Configuring Voice Codecs130................................................................................................................................................................
Configuring Domain And Internet Settings133................................................................................................................................................................
Configuring Restricted Access Domains133................................................................................................................................................................
Configuring Dhcp, Static Ip, And Pppoe Information134................................................................................................................................................................
Setting A Static Ip Address135................................................................................................................................................................
Configuring Pppoe Settings136................................................................................................................................................................
Setting Optional Network Parameters137................................................................................................................................................................
Configuring Vlan Settings138................................................................................................................................................................
Using The Ip Phones In A Vlan138................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa 525g140................................................................................................................................................................
Configuring The Vpn On The Security Appliance141................................................................................................................................................................
Configuring The Vpn On The Cisco Spa 525g141................................................................................................................................................................
Chapter 6: Provisioning Basics144................................................................................................................................................................
Provisioning Capabilities145................................................................................................................................................................
Provisioning Configuration From Phone Keypad145................................................................................................................................................................
Ip Phone Configuration Profiles147................................................................................................................................................................
Obtaining The Spc Tool148................................................................................................................................................................
General Purpose Parameters149................................................................................................................................................................
Sample Configuration File149................................................................................................................................................................
Upgrading, Resyncing, And Rebooting Phones150................................................................................................................................................................
Firmware Upgrade Parameters151................................................................................................................................................................
Resyncing A Phone152................................................................................................................................................................
Rebooting A Phone153................................................................................................................................................................
Redundant Provisioning Servers153................................................................................................................................................................
Retail Provisioning153................................................................................................................................................................
Automatic In-house Preprovisioning154................................................................................................................................................................
Configuration Access Control155................................................................................................................................................................
Using Https155................................................................................................................................................................
Server Certificates156................................................................................................................................................................
Client Certificates156................................................................................................................................................................
Obtaining A Server Certificate157................................................................................................................................................................
Chapter 7: Configuring Regional Parameters And Supplementary Services158................................................................................................................................................................
Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones159................................................................................................................................................................
Example 1: Normal Ring159................................................................................................................................................................
Example 2: Distinctive Ring (short,short,short,long)159................................................................................................................................................................
Example 1: Dial Tone160................................................................................................................................................................
Example 3: Sit Tone160................................................................................................................................................................
Example 1: Sit Tone161................................................................................................................................................................
Call Progress Tones162................................................................................................................................................................
Distinctive Ring Patterns162................................................................................................................................................................
Control Timer Values (sec)163................................................................................................................................................................
Configuring Supplementary Services (star Codes)164................................................................................................................................................................
Entering Star Code Values164................................................................................................................................................................
Activating Or Deactivating Supplementary Services169................................................................................................................................................................
Vertical Service Announcement Codes (spa 500 Series)169................................................................................................................................................................
Bonus Services Announcement Description170................................................................................................................................................................
Outbound Call Codec Selection Codes171................................................................................................................................................................
Miscellaneous Parameters172................................................................................................................................................................
Dtmf Parameters172................................................................................................................................................................
Localizing Your Ip Phone173................................................................................................................................................................
Managing The Time And Date174................................................................................................................................................................
Configuring Daylight Savings Time175................................................................................................................................................................
Daylight Saving Time Examples176................................................................................................................................................................
Selecting A Display Language176................................................................................................................................................................
Creating A Dictionary Server Script178................................................................................................................................................................
Chapter 8: Configuring Dial Plans179................................................................................................................................................................
About Dial Plans179................................................................................................................................................................
Digit Sequences181................................................................................................................................................................
Digit Sequence Examples183................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits185................................................................................................................................................................
Dial Plan Timer (off-hook Timer)186................................................................................................................................................................
Syntax For The Dial Plan Timer186................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)187................................................................................................................................................................
Syntax For The Interdigit Long Timer187................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)188................................................................................................................................................................
Syntax For The Interdigit Short Timer188................................................................................................................................................................
Editing Dial Plans On The Ip Phone189................................................................................................................................................................
Resetting The Control Timers190................................................................................................................................................................
Chapter 9: Configuring The Cisco Spa 500s Attendant Console191................................................................................................................................................................
Cisco Spa 500s Features192................................................................................................................................................................
Setting Up The Cisco Spa 500s Attendant Console193................................................................................................................................................................
Configuring The Cisco Spa 9000 For The Cisco Spa 500s194................................................................................................................................................................
Configuring The Broadsoft Server For The Cisco Spa 500s194................................................................................................................................................................
Configuring The Asterisk Server For The Cisco Spa 500s195................................................................................................................................................................
Configuring The Cisco Spa 500s196................................................................................................................................................................
Unit/key Configuration Scripts197................................................................................................................................................................
Assigning Cisco Spa 500s Leds To Phone Extensions199................................................................................................................................................................
Cisco Spa 9000 Syntax199................................................................................................................................................................
Broadsoft Syntax200................................................................................................................................................................
Asterisk Syntax200................................................................................................................................................................
Configuring Broadsoft Busy Lamp Field Auto-configuration200................................................................................................................................................................
Attendant Console Parameters201................................................................................................................................................................
Monitoring The Cisco Spa 500s202................................................................................................................................................................
Cisco Spa 500s Unit Monitoring Notes203................................................................................................................................................................
Chapter A: Creating An Led Script204................................................................................................................................................................
Led Script Examples205................................................................................................................................................................
Led Pattern205................................................................................................................................................................
Appendix B: Cisco Spa 500 Series And Wireless Ip Phone Field Reference207................................................................................................................................................................
Info Tab208................................................................................................................................................................
System Information208................................................................................................................................................................
Network Configuration (spcp)210................................................................................................................................................................
Vpn Status210................................................................................................................................................................
Product Information211................................................................................................................................................................
Phone Status211................................................................................................................................................................
Ext Status213................................................................................................................................................................
Line/call Status213................................................................................................................................................................
Downloaded Ring Tone215................................................................................................................................................................
System Tab215................................................................................................................................................................
System Configuration216................................................................................................................................................................
Internet Connection Type And Static Ip Settings217................................................................................................................................................................
Pppoe Settings218................................................................................................................................................................
Optional Network Configuration218................................................................................................................................................................
Vlan Settings220................................................................................................................................................................
Wi-fi Settings (cisco Spa 525g Only)221................................................................................................................................................................
Bluetooth Settings (cisco Spa 525g Only)221................................................................................................................................................................
Vpn Settings221................................................................................................................................................................
Sip Tab222................................................................................................................................................................
Sip Parameters222................................................................................................................................................................
Sip Timer Values (sec)226................................................................................................................................................................
Response Status Code Handling228................................................................................................................................................................
Rtp Parameters229................................................................................................................................................................
Sdp Payload Types231................................................................................................................................................................
Nat Support Parameters234................................................................................................................................................................
Linksys Key System Parameters236................................................................................................................................................................
Provisioning Tab236................................................................................................................................................................
Regional Tab236................................................................................................................................................................
Vertical Service Activation Codes241................................................................................................................................................................
Vertical Service Announcement Codes247................................................................................................................................................................
Time (cisco Spa 525g Only)250................................................................................................................................................................
Language (cisco Spa 525g Only)250................................................................................................................................................................
Miscellaneous250................................................................................................................................................................
Phone Tab256................................................................................................................................................................
General256................................................................................................................................................................
Line Key259................................................................................................................................................................
Miscellaneous Line Key Settings260................................................................................................................................................................
Line Key Led Pattern261................................................................................................................................................................
Supplementary Services263................................................................................................................................................................
Ring Tone (cisco Spa 500 Series)265................................................................................................................................................................
Ring Tone (wip310)266................................................................................................................................................................
Auto Input Gain (db)266................................................................................................................................................................
Multiple Paging Group Parameters267................................................................................................................................................................
Extension Mobility268................................................................................................................................................................
Broadsoft Settings268................................................................................................................................................................
Xml Service269................................................................................................................................................................
Lightweight Directory Access Protocol (ldap) Corporate Directory Search270................................................................................................................................................................
Ext Tab274................................................................................................................................................................
Share Line Appearance275................................................................................................................................................................
Nat Settings276................................................................................................................................................................
Network Settings276................................................................................................................................................................
Sip Settings277................................................................................................................................................................
Call Feature Settings280................................................................................................................................................................
Proxy And Registration282................................................................................................................................................................
Subscriber Information285................................................................................................................................................................
Audio Configuration286................................................................................................................................................................
Dial Plan289................................................................................................................................................................
User Tab290................................................................................................................................................................
Call Forward290................................................................................................................................................................
Speed Dial291................................................................................................................................................................
Camera Settings291................................................................................................................................................................
Web Information Service Settings (cisco Spa 525g)291................................................................................................................................................................
Audio Volume292................................................................................................................................................................
Screen (cisco Spa 525g)292................................................................................................................................................................
Attendant Console Tab (cisco Spa 500 Series)294................................................................................................................................................................
Unit 2295................................................................................................................................................................
Attendant Console Status296................................................................................................................................................................
Cisco Spa 525g-specific Tabs297................................................................................................................................................................
Wi-fi297................................................................................................................................................................
Bluetooth (cisco Spa 525g)297................................................................................................................................................................
Personal Address Book297................................................................................................................................................................
Call History297................................................................................................................................................................
Speed Dials298................................................................................................................................................................
Firmware Upgrade298................................................................................................................................................................
Appendix C: Where To Go From Here299................................................................................................................................................................
Product Resources299................................................................................................................................................................
Cisco Small Business Pro SPA 502G Administration Manual

Cisco Small Business Pro SPA 502G Administration Manual (298 pages)

Cisco IP Phones Administration guide  
Brand: Cisco | Category: IP Phone | Size: 3.31 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Chapter 1: Getting Started13................................................................................................................................................................
Overview Of The Phones13................................................................................................................................................................
Cisco Spa 500s Attendant Console14................................................................................................................................................................
Cisco Spa 500 Series And Wip310 Ip Phone Administration Guide14................................................................................................................................................................
Network Configurations15................................................................................................................................................................
Cisco Spa 9000 Voice System16................................................................................................................................................................
Cisco Unified Communications 500 Series For Small Business17................................................................................................................................................................
Other Sip Ip Pbx Call Control Systems17................................................................................................................................................................
Prerequisites17................................................................................................................................................................
Upgrading Firmware18................................................................................................................................................................
Determining The Current Firmware Version18................................................................................................................................................................
Determining Your Ip Address19................................................................................................................................................................
Downloading The Firmware20................................................................................................................................................................
Installing The Firmware21................................................................................................................................................................
Using The Web Administration User Interface22................................................................................................................................................................
Understanding Administrator And User Views24................................................................................................................................................................
Accessing Administrative Options24................................................................................................................................................................
Understanding Basic And Advanced Views25................................................................................................................................................................
Using The Web Administration Tabs25................................................................................................................................................................
Roadmap To Web Ui Features25................................................................................................................................................................
Viewing Phone Information28................................................................................................................................................................
Using Ivr On The Cisco Spa 501g Ip Phone28................................................................................................................................................................
Chapter 2: Configuring Lines And Extensions31................................................................................................................................................................
Configuring Lines31................................................................................................................................................................
Shared Line Appearances31................................................................................................................................................................
Configuring A Line32................................................................................................................................................................
Configuring Shared Line Appearance33................................................................................................................................................................
Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Cisco Spa 500 Series Ip Phone34................................................................................................................................................................
Configuring Call Pickup And Busy Lamp Field34................................................................................................................................................................
Configuring Speed Dial36................................................................................................................................................................
Configuring Unused Line Keys For Call Park On The Cisco Spa 525g (metaswitch)37................................................................................................................................................................
Configuring Unused Line Keys To Access Services38................................................................................................................................................................
Ip Phone40................................................................................................................................................................
Configuring Line Key Led Patterns On The Cisco Spa 500 Series Ip Phone40................................................................................................................................................................
Configuring Extensions42................................................................................................................................................................
Chapter 3: Customizing Cisco Spa And Wireless Ip Phones44................................................................................................................................................................
Configuring Phone Information And Display Settings44................................................................................................................................................................
Configuring The Phone Name45................................................................................................................................................................
Configuring Voice Mail45................................................................................................................................................................
Configuring Internal Voice Mail For Each Extension (when Using Cisco Spa 400 For Voice Mail)45................................................................................................................................................................
Customizing The Startup Screen46................................................................................................................................................................
Changing The Display Background (cisco Spa 500 Series)47................................................................................................................................................................
Configuring The Screen Saver49................................................................................................................................................................
Configuring The Lcd Contrast51................................................................................................................................................................
Configuring Back Light Settings (cisco Spa 525g)52................................................................................................................................................................
Configuring Linksys Key System Parameters52................................................................................................................................................................
Enabling Call Features53................................................................................................................................................................
Enabling Anonymous Call And Caller Id Blocking53................................................................................................................................................................
Enabling Automatic Call Distribution (acd)54................................................................................................................................................................
Enabling Call Back54................................................................................................................................................................
Enabling Call Park And Call Pickup55................................................................................................................................................................
Enabling Call Transfer And Call Forwarding55................................................................................................................................................................
Enabling Call Waiting56................................................................................................................................................................
Enabling Conferencing56................................................................................................................................................................
Enabling Dial Assistance57................................................................................................................................................................
Enabling Do Not Disturb57................................................................................................................................................................
Enabling The Missed Call Shortcut58................................................................................................................................................................
Logging Missed Calls (cisco Spa 500 Series)58................................................................................................................................................................
Enabling Paging (intercom)59................................................................................................................................................................
Single Page59................................................................................................................................................................
Group Paging59................................................................................................................................................................
Configuring A Phone To Automatically Accept Pages59................................................................................................................................................................
Configuring Paging Groups60................................................................................................................................................................
Enabling Secure Call61................................................................................................................................................................
Enabling Service Announcements61................................................................................................................................................................
Configuring Phone Features62................................................................................................................................................................
Customizing Phone Softkeys62................................................................................................................................................................
Programmable Softkeys66................................................................................................................................................................
Configuration Example68................................................................................................................................................................
Configuring The Message Waiting Indicator69................................................................................................................................................................
Configuring Ring Tones69................................................................................................................................................................
Configuring On-demand Ring Tones (cisco Spa 525g)71................................................................................................................................................................
User-created Mp3 Ring Tones (cisco Spa 525g)71................................................................................................................................................................
Creating And Uploading Ring Tones Using The Ring Tone Utility (cisco Spa 50xg Only)71................................................................................................................................................................
Assigning A Ring Tone To An Extension73................................................................................................................................................................
Configuring Rss Newsfeeds On The Cisco Spa 525g Ip Phone73................................................................................................................................................................
Configuring Audio Settings74................................................................................................................................................................
Configuring Audio Input Gain (cisco Spa 500 Series)75................................................................................................................................................................
Enabling Wireless (cisco Spa 525g Only)76................................................................................................................................................................
Enabling Bluetooth (cisco Spa 525g Only)76................................................................................................................................................................
Enabling Sms Messaging77................................................................................................................................................................
Enabling The Web Server78................................................................................................................................................................
Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa 500 Series79................................................................................................................................................................
Configuring Broadsoft Settings (cisco Spa 500 Series)83................................................................................................................................................................
Configuring Broadsoft Directory83................................................................................................................................................................
Configuring Synchronization Of Do Not Disturb And Call Forward84................................................................................................................................................................
Configuring Xml Services85................................................................................................................................................................
Configuring Music On Hold87................................................................................................................................................................
Configuring Extension Mobility With A Broadsoft Server88................................................................................................................................................................
Chapter 4: Configuring Sip, Spcp, And Nat89................................................................................................................................................................
Session Initiation Protocol And Cisco Ip Phones89................................................................................................................................................................
Sip Over Tcp90................................................................................................................................................................
Sip Proxy Redundancy91................................................................................................................................................................
Rfc3311 Support91................................................................................................................................................................
Support For Sip Notify Xml-service92................................................................................................................................................................
Configuring Sip92................................................................................................................................................................
Configuring Sip Parameters92................................................................................................................................................................
Configuring Sip Timer Values96................................................................................................................................................................
Configuring Response Status Code Handling99................................................................................................................................................................
Configuring Rtp Parameters99................................................................................................................................................................
Configuring Sdp Payload Types101................................................................................................................................................................
Configuring Sip Settings For Extensions104................................................................................................................................................................
Configuring A Sip Proxy Server108................................................................................................................................................................
Configuring Subscriber Information Parameters111................................................................................................................................................................
Configuring Spcp On The Cisco Spa 525g112................................................................................................................................................................
Configuring Spcp On The Cisco Spa 50xg113................................................................................................................................................................
Network Address Translation (nat) And Cisco Ip Phones113................................................................................................................................................................
Nat Mapping With Session Border Controller114................................................................................................................................................................
Nat Mapping With Sip-alg Router114................................................................................................................................................................
Configuring Nat Mapping With A Static Ip Address114................................................................................................................................................................
Configuring Nat Mapping With Stun115................................................................................................................................................................
Determining Whether The Router Uses Symmetric Or Asymmetric Nat117................................................................................................................................................................
Chapter 5: Configuring Security, Quality, And Network Features119................................................................................................................................................................
Setting Security Features119................................................................................................................................................................
Sip Initial Invite And Mwi Challenge120................................................................................................................................................................
Sip Over Tls120................................................................................................................................................................
Srtp And Securing Calls121................................................................................................................................................................
Secure Call Indication Tone122................................................................................................................................................................
Ensuring Voice Quality123................................................................................................................................................................
Supported Codecs123................................................................................................................................................................
Bandwidth Requirements124................................................................................................................................................................
Factors Affecting Voice Quality125................................................................................................................................................................
Configuring Voice Codecs128................................................................................................................................................................
Configuring Domain And Internet Settings131................................................................................................................................................................
Configuring Restricted Access Domains131................................................................................................................................................................
Configuring Dhcp, Static Ip, And Pppoe Information132................................................................................................................................................................
Setting A Static Ip Address133................................................................................................................................................................
Configuring Pppoe Settings134................................................................................................................................................................
Setting Optional Network Parameters135................................................................................................................................................................
Configuring Vlan Settings136................................................................................................................................................................
Using The Ip Phones In A Vlan136................................................................................................................................................................
Configuring Ssl Vpn On The Cisco Spa 525g138................................................................................................................................................................
Configuring The Vpn On The Security Appliance139................................................................................................................................................................
Configuring The Vpn On The Cisco Spa 525g139................................................................................................................................................................
Chapter 6: Provisioning Basics142................................................................................................................................................................
Provisioning Capabilities143................................................................................................................................................................
Provisioning Configuration From Phone Keypad143................................................................................................................................................................
Ip Phone Configuration Profiles145................................................................................................................................................................
Obtaining The Spc Tool146................................................................................................................................................................
General Purpose Parameters147................................................................................................................................................................
Sample Configuration File147................................................................................................................................................................
Upgrading, Resyncing, And Rebooting Phones148................................................................................................................................................................
Firmware Upgrade Parameters149................................................................................................................................................................
Resyncing A Phone150................................................................................................................................................................
Rebooting A Phone151................................................................................................................................................................
Redundant Provisioning Servers151................................................................................................................................................................
Retail Provisioning151................................................................................................................................................................
Automatic In-house Preprovisioning152................................................................................................................................................................
Configuration Access Control153................................................................................................................................................................
Using Https153................................................................................................................................................................
Server Certificates154................................................................................................................................................................
Client Certificates154................................................................................................................................................................
Obtaining A Server Certificate155................................................................................................................................................................
Chapter 7: Configuring Regional Parameters And Supplementary Services156................................................................................................................................................................
Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones157................................................................................................................................................................
Example 1: Normal Ring157................................................................................................................................................................
Example 2: Distinctive Ring (short,short,short,long)157................................................................................................................................................................
Example 1: Dial Tone158................................................................................................................................................................
Example 3: Sit Tone158................................................................................................................................................................
Example 1: Sit Tone159................................................................................................................................................................
Call Progress Tones160................................................................................................................................................................
Distinctive Ring Patterns160................................................................................................................................................................
Control Timer Values (sec)161................................................................................................................................................................
Configuring Supplementary Services (star Codes)162................................................................................................................................................................
Entering Star Code Values162................................................................................................................................................................
Activating Or Deactivating Supplementary Services167................................................................................................................................................................
Vertical Service Announcement Codes (spa 500 Series)167................................................................................................................................................................
Bonus Services Announcement Description168................................................................................................................................................................
Outbound Call Codec Selection Codes169................................................................................................................................................................
Miscellaneous Parameters170................................................................................................................................................................
Dtmf Parameters170................................................................................................................................................................
Localizing Your Ip Phone171................................................................................................................................................................
Managing The Time And Date172................................................................................................................................................................
Configuring Daylight Savings Time173................................................................................................................................................................
Daylight Saving Time Examples174................................................................................................................................................................
Selecting A Display Language174................................................................................................................................................................
Creating A Dictionary Server Script176................................................................................................................................................................
Chapter 8: Configuring Dial Plans177................................................................................................................................................................
About Dial Plans177................................................................................................................................................................
Digit Sequences179................................................................................................................................................................
Digit Sequence Examples181................................................................................................................................................................
Acceptance And Transmission Of The Dialed Digits183................................................................................................................................................................
Dial Plan Timer (off-hook Timer)184................................................................................................................................................................
Syntax For The Dial Plan Timer184................................................................................................................................................................
Interdigit Long Timer (incomplete Entry Timer)185................................................................................................................................................................
Syntax For The Interdigit Long Timer185................................................................................................................................................................
Interdigit Short Timer (complete Entry Timer)186................................................................................................................................................................
Syntax For The Interdigit Short Timer186................................................................................................................................................................
Editing Dial Plans On The Ip Phone187................................................................................................................................................................
Resetting The Control Timers188................................................................................................................................................................
Chapter 9: Configuring The Cisco Spa 500s Attendant Console189................................................................................................................................................................
Cisco Spa 500s Features190................................................................................................................................................................
Setting Up The Cisco Spa 500s Attendant Console191................................................................................................................................................................
Configuring The Cisco Spa 9000 For The Cisco Spa 500s192................................................................................................................................................................
Configuring The Broadsoft Server For The Cisco Spa 500s192................................................................................................................................................................
Configuring The Asterisk Server For The Cisco Spa 500s193................................................................................................................................................................
Configuring The Cisco Spa 500s194................................................................................................................................................................
Unit/key Configuration Scripts195................................................................................................................................................................
Assigning Cisco Spa 500s Leds To Phone Extensions197................................................................................................................................................................
Cisco Spa 9000 Syntax197................................................................................................................................................................
Broadsoft Syntax198................................................................................................................................................................
Asterisk Syntax198................................................................................................................................................................
Configuring Broadsoft Busy Lamp Field Auto-configuration198................................................................................................................................................................
Attendant Console Parameters199................................................................................................................................................................
Monitoring The Cisco Spa 500s200................................................................................................................................................................
Cisco Spa 500s Unit Monitoring Notes201................................................................................................................................................................
Chapter A: Creating An Led Script202................................................................................................................................................................
Led Script Examples203................................................................................................................................................................
Led Pattern203................................................................................................................................................................
Appendix B: Cisco Spa 500 Series And Wireless Ip Phone Field Reference205................................................................................................................................................................
Info Tab206................................................................................................................................................................
System Information206................................................................................................................................................................
Network Configuration (spcp)208................................................................................................................................................................
Vpn Status208................................................................................................................................................................
Product Information209................................................................................................................................................................
Phone Status209................................................................................................................................................................
Ext Status211................................................................................................................................................................
Line/call Status211................................................................................................................................................................
Downloaded Ring Tone213................................................................................................................................................................
System Tab213................................................................................................................................................................
System Configuration214................................................................................................................................................................
Internet Connection Type And Static Ip Settings215................................................................................................................................................................
Pppoe Settings216................................................................................................................................................................
Optional Network Configuration216................................................................................................................................................................
Vlan Settings218................................................................................................................................................................
Wi-fi Settings (cisco Spa 525g Only)219................................................................................................................................................................
Bluetooth Settings (cisco Spa 525g Only)219................................................................................................................................................................
Vpn Settings219................................................................................................................................................................
Sip Tab220................................................................................................................................................................
Sip Parameters220................................................................................................................................................................
Sip Timer Values (sec)224................................................................................................................................................................
Response Status Code Handling226................................................................................................................................................................
Rtp Parameters227................................................................................................................................................................
Sdp Payload Types229................................................................................................................................................................
Nat Support Parameters232................................................................................................................................................................
Linksys Key System Parameters234................................................................................................................................................................
Provisioning Tab234................................................................................................................................................................
Regional Tab234................................................................................................................................................................
Vertical Service Activation Codes239................................................................................................................................................................
Vertical Service Announcement Codes245................................................................................................................................................................
Time (cisco Spa 525g Only)248................................................................................................................................................................
Language (cisco Spa 525g Only)248................................................................................................................................................................
Miscellaneous248................................................................................................................................................................
Phone Tab254................................................................................................................................................................
General254................................................................................................................................................................
Line Key257................................................................................................................................................................
Miscellaneous Line Key Settings258................................................................................................................................................................
Line Key Led Pattern259................................................................................................................................................................
Supplementary Services261................................................................................................................................................................
Ring Tone (cisco Spa 500 Series)263................................................................................................................................................................
Ring Tone (wip310)264................................................................................................................................................................
Auto Input Gain (db)264................................................................................................................................................................
Multiple Paging Group Parameters265................................................................................................................................................................
Extension Mobility266................................................................................................................................................................
Broadsoft Settings266................................................................................................................................................................
Xml Service267................................................................................................................................................................
Lightweight Directory Access Protocol (ldap) Corporate Directory Search268................................................................................................................................................................
Ext Tab272................................................................................................................................................................
Share Line Appearance273................................................................................................................................................................
Nat Settings274................................................................................................................................................................
Network Settings274................................................................................................................................................................
Sip Settings275................................................................................................................................................................
Call Feature Settings278................................................................................................................................................................
Proxy And Registration280................................................................................................................................................................
Subscriber Information283................................................................................................................................................................
Audio Configuration284................................................................................................................................................................
Dial Plan287................................................................................................................................................................
User Tab288................................................................................................................................................................
Call Forward288................................................................................................................................................................
Speed Dial288................................................................................................................................................................
Web Information Service Settings (cisco Spa 525g)289................................................................................................................................................................
Audio Volume289................................................................................................................................................................
Screen (cisco Spa 525g)290................................................................................................................................................................
Attendant Console Tab (cisco Spa 500 Series)292................................................................................................................................................................
Unit 2293................................................................................................................................................................
Attendant Console Status293................................................................................................................................................................
Cisco Spa 525g-specific Tabs294................................................................................................................................................................
Wi-fi294................................................................................................................................................................
Bluetooth (cisco Spa 525g)295................................................................................................................................................................
Personal Address Book295................................................................................................................................................................
Call History295................................................................................................................................................................
Speed Dials295................................................................................................................................................................
Firmware Upgrade296................................................................................................................................................................
Appendix C: Where To Go From Here297................................................................................................................................................................
Product Resources297................................................................................................................................................................
Cisco Small Business Pro SPA 502G User Manual

Cisco Small Business Pro SPA 502G User Manual (95 pages)

SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications  
Brand: Cisco | Category: IP Phone | Size: 2.74 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Chapter 1: Getting Started6................................................................................................................................................................
Overview Of The Cisco Small Business Ip Phones7................................................................................................................................................................
Phone Features8................................................................................................................................................................
Model Comparison8................................................................................................................................................................
Phone Components Of Cisco Spa3019................................................................................................................................................................
Phone Components Of Cisco Spa303 And Cisco Spa500 Series Models11................................................................................................................................................................
Cisco Spa500s Attendant Console14................................................................................................................................................................
Connecting Wired And Wireless Headsets (optional)15................................................................................................................................................................
Using Softkeys To Handle Calls17................................................................................................................................................................
Using Your Line Buttons20................................................................................................................................................................
Extensions20................................................................................................................................................................
Shared Lines20................................................................................................................................................................
Status Indicators21................................................................................................................................................................
Using The Feature Buttons21................................................................................................................................................................
Entering And Editing Characters23................................................................................................................................................................
Using The Setup Menu25................................................................................................................................................................
Voice Mail25................................................................................................................................................................
Chapter 2: Using Basic Phone Functions26................................................................................................................................................................
Choosing An Audio Device27................................................................................................................................................................
Adjusting Volume And Muting29................................................................................................................................................................
Placing, Answering, And Managing Calls30................................................................................................................................................................
Placing A Call31................................................................................................................................................................
Answering, Diverting, And Ending Calls33................................................................................................................................................................
Managing Multiple Calls34................................................................................................................................................................
Using A Hot Phone35................................................................................................................................................................
Using A Paired Phone36................................................................................................................................................................
Using The Intercom And Paging Features37................................................................................................................................................................
Transferring Calls39................................................................................................................................................................
Viewing And Returning Missed Calls41................................................................................................................................................................
Forwarding All Calls43................................................................................................................................................................
Setting Do Not Disturb44................................................................................................................................................................
Enabling Or Disabling Call Waiting45................................................................................................................................................................
Picking Up A Call For Another Extension46................................................................................................................................................................
Parking A Call47................................................................................................................................................................
Creating A Three-way Conference Call49................................................................................................................................................................
Using The Phone Directories50................................................................................................................................................................
Using Your Contact List (personal Address Book)51................................................................................................................................................................
Using The Corporate Directories54................................................................................................................................................................
Using The Call History Lists54................................................................................................................................................................
Setting Or Changing A Phone Password56................................................................................................................................................................
Using The Voicemail System58................................................................................................................................................................
Setting Up Your Voicemail Box58................................................................................................................................................................
Accessing Voicemail59................................................................................................................................................................
Voicemail Options60................................................................................................................................................................
Chapter 3: Using Advanced Phone Features63................................................................................................................................................................
Configuring Privacy Features64................................................................................................................................................................
Enabling And Using Dial Assistance66................................................................................................................................................................
Creating And Using Personal Speed Dials67................................................................................................................................................................
Adjusting Your Display Screen69................................................................................................................................................................
Configuring The Phone Screen Saver71................................................................................................................................................................
Customizing The Ring Tones For Your Extensions75................................................................................................................................................................
Using Star Codes On Cisco Ip Phones76................................................................................................................................................................
Using The Interactive Voice Response Menu On Cisco Spa301 And Cisco Spa501g79................................................................................................................................................................
Connecting A Cisco Spa525 Model Phone To The Wireless Voice Network80................................................................................................................................................................
Using The Cisco Spa 525g2 With Your Bluetooth-enabled Mobile Phone81................................................................................................................................................................
Enabling Bluetooth82................................................................................................................................................................
Pairing Your Cisco Spa 525g2 With A Bluetooth-enabled Mobile Phone82................................................................................................................................................................
Initiating Pairing From The Cisco Spa 525g283................................................................................................................................................................
Initiating Pairing From Your Bluetooth-enabled Mobile Phone84................................................................................................................................................................
Importing Your Mobile Phone Address Book Into The Cisco Spa 525g285................................................................................................................................................................
Making A Mobile Phone Call Using Your Cisco Spa 525g286................................................................................................................................................................
Receiving Mobile Phone Calls Using The Cisco Spa 525g287................................................................................................................................................................
Switching Audio From Your Cisco Spa 525g2 To Your Mobile Phone87................................................................................................................................................................
Viewing Mobile Phone Battery And Signal Information On Your Cisco Spa 525g287................................................................................................................................................................
Charging Your Mobile Phone Using Your Cisco Spa 525g288................................................................................................................................................................
Changing The System Time Settings89................................................................................................................................................................
Appendix A: Using An Analog Phone With The Cisco Uc320w91................................................................................................................................................................
Basic Calling Functions On Analog Phones91................................................................................................................................................................
Using Star Codes For Special Features On Analog Phones92................................................................................................................................................................
Appendix B: Where To Go From Here95................................................................................................................................................................
Cisco Small Business Pro SPA 502G User Manual

Cisco Small Business Pro SPA 502G User Manual (84 pages)

Brand: Cisco | Category: IP Phone | Size: 1.33 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Chapter 1: Getting Started6................................................................................................................................................................
Overview Of The Cisco Small Business Ip Phones7................................................................................................................................................................
Phone Features8................................................................................................................................................................
Model Comparison8................................................................................................................................................................
Phone Components Of Cisco Spa3019................................................................................................................................................................
Phone Components Of Cisco Spa303 And Cisco Spa500 Series Models11................................................................................................................................................................
Cisco Spa500s Attendant Console14................................................................................................................................................................
Connecting Wired And Wireless Headsets (optional)15................................................................................................................................................................
Using Softkeys To Handle Calls17................................................................................................................................................................
Using Your Line Buttons20................................................................................................................................................................
Extensions20................................................................................................................................................................
Shared Lines20................................................................................................................................................................
Status Indicators21................................................................................................................................................................
Using The Feature Buttons21................................................................................................................................................................
Entering And Editing Characters23................................................................................................................................................................
Chapter 2: Using Basic Phone Functions26................................................................................................................................................................
Choosing An Audio Device27................................................................................................................................................................
Adjusting Volume And Muting29................................................................................................................................................................
Placing, Answering, And Managing Calls30................................................................................................................................................................
Placing A Call30................................................................................................................................................................
Answering, Diverting, And Ending Calls32................................................................................................................................................................
Managing Multiple Calls33................................................................................................................................................................
Using The Intercom And Paging Features35................................................................................................................................................................
Transferring Calls37................................................................................................................................................................
Viewing And Returning Missed Calls39................................................................................................................................................................
Forwarding All Calls41................................................................................................................................................................
Setting Do Not Disturb42................................................................................................................................................................
Enabling Or Disabling Call Waiting43................................................................................................................................................................
Picking Up A Call For Another Extension44................................................................................................................................................................
Parking A Call45................................................................................................................................................................
Creating A Three-way Conference Call47................................................................................................................................................................
Using The Phone Directories48................................................................................................................................................................
Using Your Contact List (personal Address Book)49................................................................................................................................................................
Using The Corporate Directories52................................................................................................................................................................
Using The Call History Lists52................................................................................................................................................................
Setting Or Changing A Phone Password54................................................................................................................................................................
Accessing Voice Mail56................................................................................................................................................................
Chapter 3: Using Advanced Phone Features57................................................................................................................................................................
Configuring Privacy Features58................................................................................................................................................................
Enabling And Using Dial Assistance60................................................................................................................................................................
Creating And Using Personal Speed Dials61................................................................................................................................................................
Adjusting Your Display Screen63................................................................................................................................................................
Configuring The Phone Screen Saver65................................................................................................................................................................
Customizing The Ring Tones For Your Extensions69................................................................................................................................................................
Using Star Codes70................................................................................................................................................................
Using The Interactive Voice Response Menu On Cisco Spa501g73................................................................................................................................................................
Connecting A Cisco Spa525 Model Phone To The Wireless Voice Network75................................................................................................................................................................
Using The Cisco Spa 525g2 With Your Bluetooth-enabled Mobile Phone76................................................................................................................................................................
Enabling Bluetooth76................................................................................................................................................................
Pairing Your Cisco Spa 525g2 With A Bluetooth-enabled Mobile Phone77................................................................................................................................................................
Initiating Pairing From The Cisco Spa 525g277................................................................................................................................................................
Initiating Pairing From Your Bluetooth-enabled Mobile Phone78................................................................................................................................................................