Using Softkeys To Handle Calls - Cisco SPA300 Series User Manual

Getting Started

Using Softkeys to Handle Calls

Using Softkeys to Handle Calls

NOTE
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W
Softkeys are dynamic buttons that appear on the phone screen to provide access
to special functions for the current task or the selected menu.
Four softkeys can be displayed at one time. When additional options are available,
a right-arrow icon (>) or left-arrow icon (<)appears at the right or left end of the
softkey area. Press the left-arrow or right-arrow navigation button to view more
softkeys.
Refer to the following table for information about common softkeys for handling
calls.
Softkey labels vary on different models. Availability of a particular softkey depends
on the phone state, the configuration, and the phone model. Not available on the
Cisco SPA301 or the Cisco SPA501G.
Softkey
> or <
Answer
Bxfer, BlindXfer
Call Rtn
Cfwd, -Cfwd
Dnd, -Dnd, Clr Dnd
Conf
Function
Indicates that more softkeys are available by pressing
the left-arrow or right-arrow navigation button.
Answers a ringing call.
To transfer a call to another user without announcing the
call, press this softkey, enter the extension or phone
number, and then press the softkey again. Also see
Transfer or Xfer.
Returns the last call that was received on this phone.
Press to forward all incoming calls. Then enter
Cfwd
an extension or phone number. Press
calls normally.
Press to prevent calls from ringing your phone;
Dnd
calls are forwarded to your Call Forward All number.
Press or
-Dnd Clr Dnd
see Ignore.
During an active call, press this softkey to initiate a
conference call. Enter a number, wait for an answer, and
then press again. Also see
Conf
To end the conference for everyone, press
hang up. To exit the conference and allow the other
callers to continue the call, press
to receive
-Cfwd
to receive calls normally. Also
Conflx or Conf
End Call
.
Join
1
Line.
or
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