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ADMINISTRATION GUIDE Cisco Small Business Pro IP Phones Models SPA 501G, 502G, 504G, 508G, 509G, 525G, and WIP310...
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Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY, PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc.
Page 3: Table Of Contents

Contents Chapter 1: Getting Started Overview of the Phones Cisco SPA 500S Attendant Console Network Configurations Cisco SPA 9000 Voice System Cisco Unified Communications 500 Series for Small Business Other SIP IP PBX Call Control Systems Prerequisites Upgrading Firmware Determining the Current Firmware Version Determining Your IP Address Downloading the Firmware Installing the Firmware...
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Changing the Display Background (Cisco SPA 500 Series) Configuring the Screen Saver Configuring the LCD Contrast Configuring Back Light Settings (Cisco SPA 525G) Configuring Linksys Key System Parameters Enabling Call Features Enabling Anonymous Call and Caller ID Blocking Enabling Automatic Call Distribution (ACD)
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Contents Configuring Paging Groups Enabling Secure Call Enabling Service Announcements Configuring Phone Features Customizing Phone Softkeys Programmable Softkeys Configuration Example Configuring the Message Waiting Indicator Configuring Ring Tones Configuring On-Demand Ring Tones (Cisco SPA 525G) User-Created MP3 Ring Tones (Cisco SPA 525G) Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA 50XG only) Assigning a Ring Tone to an Extension...
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Contents Chapter 4: Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP Over TCP SIP Proxy Redundancy Configuring Survivable Remote Site Telephony (SRST) Support RFC3311 Support Support for SIP NOTIFY XML-Service Configuring SIP Configuring SIP Parameters Configuring SIP Timer Values Configuring Response Status Code Handling Configuring RTP Parameters...
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Contents Supported Codecs Bandwidth Requirements Factors Affecting Voice Quality Configuring Voice Codecs Configuring Domain and Internet Settings Configuring Restricted Access Domains Configuring DHCP, Static IP, and PPPoE Information Setting a Static IP Address Configuring PPPoE Settings Setting Optional Network Parameters Configuring VLAN Settings Using the IP Phones in a VLAN Configuring SSL VPN on the Cisco SPA 525G...
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Contents Using HTTPS Server Certificates Client Certificates Obtaining a Server Certificate Chapter 7: Configuring Regional Parameters and Supplementary Services 147 Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Example 1: Normal Ring Example 2: Distinctive Ring (short,short,short,long) Example 1: Dial Tone Example 3: SIT Tone Example 1: SIT Tone Call Progress Tones...
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Contents About Dial Plans Digit Sequences Digit Sequence Examples Acceptance and Transmission of the Dialed Digits Dial Plan Timer (Off-Hook Timer) Syntax for the Dial Plan Timer Interdigit Long Timer (Incomplete Entry Timer) Syntax for the Interdigit Long Timer Interdigit Short Timer (Complete Entry Timer) Syntax for the Interdigit Short Timer Editing Dial Plans on the IP Phone Resetting the Control Timers...
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SIP Timer Values (sec) Response Status Code Handling RTP Parameters SDP Payload Types NAT Support Parameters Linksys Key System Parameters Provisioning Tab Regional Tab Call Progress Tones Distinctive Ring Patterns Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Contents Control Timer Values (sec) Vertical Service Activation Codes Vertical Service Announcement Codes Outbound Call Codec Selection Codes Time (Cisco SPA 525G Only) Language (Cisco SPA 525G only) Miscellaneous Phone Tab General Line Key Miscellaneous Line Key Settings Line Key LED Pattern Supplementary Services Ring Tone (Cisco SPA 500 Series) Ring Tone (WIP310)
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Contents Audio Configuration Dial Plan User Tab Call Forward Speed Dial Supplementary Services Camera Settings Web Information Service Settings (Cisco SPA 525G) Audio Volume Screen (Cisco SPA 525G) Attendant Console Tab (Cisco SPA 500 Series) General Unit 2 Attendant Console Status Cisco SPA 525G-Specific Tabs Wi-Fi Bluetooth (Cisco SPA 525G)
Page 13: Chapter 1: Getting Started

Getting Started This chapter contains basic information on Cisco SPA 500 Series and Wireless-G IP Phones. It includes the following sections: • Overview of the Phones, page 2 • Network Configurations, page 4 • Prerequisites, page 6 • Upgrading Firmware, page 7 •...
Page 14: Cisco Spa 500s Attendant Console

Getting Started Cisco SPA 500S Attendant Console The Cisco SPA 500 Series and Wireless-G IP Phone family includes the models shown in the following table: Model Screen Lines Softkeys Navigation Button SPA 501G Paper labels 4 fixed (forward, cancel, conference, and transfer) SPA 502G 128 X 64...
Page 15: Network Configurations

Getting Started Network Configurations Network Configurations The Cisco SPA 500 Series and Wireless-G IP Phones support Session Initiation Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on the Cisco SPA 500 Series IP Phones.) You can use the Cisco SPA 500 Series and Wireless-G IP Phones as part of a Cisco SPA 9000 Voice System phone network, or with any vendor’s IP PBX system that supports SIP.
Page 16: Cisco Spa 9000 Voice System

Getting Started Network Configurations This document describes some common network configurations; however, your configuration may vary depending on the type of equipment used by your service provider. Cisco SPA 9000 Voice System The Cisco SPA 9000 Voice System is an affordable and feature-rich voice over IP (VoIP) telephone system that is designed especially for small businesses.
Page 17: Cisco Unified Communications 500 Series For Small Business

Getting Started Prerequisites Cisco Unified Communications 500 Series for Small Business The Cisco Unified Communications 500 Series for Small Business is an affordable appliance that provides voice, data, voice mail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs.
Page 18: Upgrading Firmware

Getting Started Upgrading Firmware Upgrading Firmware Phones should be upgraded to the latest firmware before using any administration features. There are various ways to upgrade your firmware: All Phones • Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco SPA 500 Series and Wireless-G IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your phones.
Page 19: Determining Your Ip Address

Getting Started Upgrading Firmware Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: Press the Setup button. STEP 1 Scroll to Product Info and then press Select. The current firmware is displayed STEP 2 under Software Version Cisco SPA 525G: Press the Setup button.
Page 20: Downloading The Firmware

Getting Started Upgrading Firmware Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: Press the Setup button. STEP 1 Scroll to Network and press Select. The IP Address is displayed under Current IP. STEP 2 Cisco SPA 525G: Press the Setup button.
Page 21: Installing The Firmware

Getting Started Upgrading Firmware Locate the download page and download the firmware file. STEP 3 If the firmware file you download is in zip format, double-click the file and extract STEP 4 its contents to a single folder or to the desktop. Installing the Firmware Your computer must be on the same sub-network as the phone you are upgrading.
Page 22: Using The Web Administration User Interface

Getting Started Using the Web Administration User Interface Follow the on-screen instructions. STEP 3 When the upgrade is complete, disconnect the phone from your PC and power it STEP 4 Using the Web Administration User Interface You must be connected to the same network as your phone. For example, if you are connected to a VPN, you must first disconnect.
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Getting Started Using the Web Administration User Interface If your service provider disabled access to the web UI, you must contact the NOTE service provider. If you have trouble accessing the web interface, perform the following steps: Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: Press the Setup button on the phone.
Page 24: Understanding Administrator And User Views

Getting Started Using the Web Administration User Interface Cisco SPA 525G: Press the Setup button. STEP 1 Select Network Configuration. STEP 2 Scroll to Web Server and make sure it is set to On. STEP 3 Press Save. STEP 4 Understanding Administrator and User Views Depending on whether you are a VAR or service provider, you might have different privileges.
Page 25: Understanding Basic And Advanced Views

Getting Started Using the Web Administration User Interface Understanding Basic and Advanced Views advanced These views are similar, but view shows more options on each web advanced page. To see all available options for your login, use the view. Using the Web Administration Tabs Each tab contains different parameters.
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Getting Started Using the Web Administration User Interface To perform these tasks... On the web UI, click the ... Configure parameters to adjust SIP stack and SIP tab protocols. To enable: Chapter 4, “Configuring • SIP, SPCP, and NAT.” • SIP-B •...
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Getting Started Using the Web Administration User Interface To perform these tasks... On the web UI, click the ... Ext tab Customize individual extension parameters, including: (1-6, depending on phone model) • Shared line/call appearance Chapter 2, “Configuring • NAT settings Lines and Extensions.”...
Page 28: Viewing Phone Information

Getting Started Viewing Phone Information Viewing Phone Information After you log on to the web UI (see “Using the Web Administration User Interface” section on page 11), you can check the current status of the Cisco SPA 500 Series or Wireless-G IP Phone by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status.
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Getting Started Using IVR on the Cisco SPA 501G IP Phone Number Option Set call control—enter the value for the call control method you want, then press #: • 0: SIP • 1: SPCP To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. 73738 Restore the phone to the factory default software and settings.
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Getting Started Using IVR on the Cisco SPA 501G IP Phone Number Option Set the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Enter the address (use * to enter the “.” value), then press #. To save, press 1.
Page 31: Chapter 2: Configuring Lines And Extensions

Configuring Lines and Extensions This chapter contains the following sections: • Configuring Lines, page 20 • Configuring Extensions, page 31 Configuring Lines stations The Cisco SPA 500 series and Wireless-G IP Phones (also called in this document) provide different numbers of lines depending on the phone model. See “Overview of the Phones”...
Page 32: Configuring A Line

Configuring Lines and Extensions Configuring Lines The Cisco SPA 500 Series IP Phones support the “private hold” feature for NOTE MetaSwitch and BroadSoft. Users who have a shared line can press the “PrivHold” softkey, and the call can only be resumed by the user who placed the call on hold. Each station with an SLA can be configured independently.
Page 33: Configuring Shared Line Appearance

Configuring Lines and Extensions Configuring Lines The number of line keys displayed depends on the type of phone. NOTE Click Submit All Changes. STEP 5 Configuring Shared Line Appearance After configuring the line and choosing shared in the Shared Call Appearance field, perform the following steps: Click the Ext <number>...
Page 34: Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Cisco Spa 500 Series Ip Phone

Configuring Lines and Extensions Configuring Lines • Vertical first—The next LED on the phone flashes with the second incoming call. • Horizontal first—The same LED to flashes with the second incoming call. (Optional) Under SCA Barge-In Enable, choose yes to allow users sharing call STEP 9 appearances to take over the call on a shared line.
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Configuring Lines and Extensions Configuring Lines Configuring Call Pickup and Busy Lamp Field You must enable BLF to configure call pickup. NOTE In this example, the assistant Bob (extension 200) has an idle line (line 4) on his Cisco SPA 508G. He would like to be able to see if his supervisor Stephanie (extension 300) is on the phone, and pick up calls that are ringing at her extension.
Page 36: Configuring Speed Dial

Configuring Lines and Extensions Configuring Lines • Green: Available • Red: Busy • Red Fast Blink: Ringing If the phone LEDs display orange or slow blinking orange, there is a problem: Orange denotes that the phone failed to subscribe (received 4xx response) and slow blinking orange denotes an undefined problem (there may be no response to subscribe, or BLF).
Page 37: Metaswitch)

Configuring Lines and Extensions Configuring Lines sd: speed dial ext or usr: extension or user (the usr and ext keywords are interchangeable) Click Submit All Changes. STEP 6 In this example, after this configuration, Bob can press line button 5 to dial Mark’s line.
Page 38: Configuring Unused Line Keys To Access Services

Configuring Lines and Extensions Configuring Lines domain.com: phone domain, usually the same as the “proxy” value in the Ext 1 tab. You can also use fnc=prk;sub=05@$PROXY to use this value. Click Submit All Changes. STEP 7 Configuring Unused Line Keys to Access Services On the Cisco SPA 500 Series IP Phones, unused or idle phone lines can also be configured to access services, such as the following: •...
Page 39: Configuring Line Key Led Patterns On The Cisco Spa 500 Series Ip Phone

Configuring Lines and Extensions Configuring Lines The XML service configured on the Phone tab under the XML Service NOTE field is used (see the “Configuring XML Services” section on page 73). You can specify a different XML service to connect to by using the syntax “fnc=xml;URL=http://xxx.xx.xxx/entry.html”...
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Configuring Lines and Extensions Configuring Lines Under Line Key LED Pattern, use the following letters to customize the fields STEP 4 shown in the following table: • “p” indicates “pattern”: the blinking pattern of the LED • “c” indicates “color”: the color of the LED •...
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Configuring Lines and Extensions Configuring Lines Parameters Description Remote Ringing LED Appears when the shared call appearance is in ringing on another station. (applicable only to shared call Defaults to blank (c=r;p=d). appearance) Local Active LED Appears when the call appearance is engaged in an active call. Defaults to blank (c=r).
Page 42: Configuring Extensions

Configuring Lines and Extensions Configuring Extensions Configuring Extensions Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Ext <number> tab for the extension you want to configure. STEP 3 In the General section, make sure that Line Enable is set to yes. STEP 4 You can configure many parameters differently for different extensions.
Page 43: Chapter 3: Customizing Cisco Spa And Wireless Ip Phones

Customizing Cisco SPA and Wireless IP Phones This chapter describes customizing the SPA 500 Series and Wireless-G IP phones and contains the following sections: • Configuring Phone Information and Display Settings, page 32 • Enabling Call Features, page 41 • Configuring Phone Features, page 50 •...
Page 44: Configuring The Phone Name

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Configuring the Phone Name Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under General, enter the Station Name, or name for the phone. This name shows STEP 4 up in the corporate directory.
Page 45: Customizing The Startup Screen

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Enter the IP address of the voice mail server. STEP 5 Click Submit All Changes. STEP 6 Customizing the Startup Screen You can create a text logo to display when the IP phone boots up. (Not applicable to the WIP310.) Cisco SPA 50XG: Log in to the web administration interface.
Page 46: Changing The Display Background (cisco Spa 500 Series)

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings For example, “Super\n%0aTelecom” will display: Super Telecom In the Logo Type field, select Text Logo. STEP 4 Click Submit All Changes. The phone reboots. STEP 5 Changing the Display Background (Cisco SPA 500 Series) You can use a logo and picture to customize the background on your IP phone LCD displays.
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings BMP Picture Download URL Enter the URL of the image file you want in the field. STEP 6 The URL must include the TFTP/HTTP server name (or IP address), directory, and filename, for example: tftp://myserver.mydomain.com/images/downloadablepicture.bmp http://myserver.mydomain.com/images/downloadablepicture.bmp...
Page 48: Configuring The Screen Saver

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings BMP Picture Download URL Enter the URL of the .bmp file you want in the field. STEP 6 The URL must include the HTTP server name (or IP address), directory, and filename, for example: http://myserver.mydomain.com/images/downloadablepicture.jpg If the HTTP Refresh Timer is set in the server’s response to BMP Picture Download...
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings In the Screen Saver Icon field, choose the display type: STEP 6 • A background picture. • The station time in the middle of the screen. • A moving padlock icon.
Page 50: Configuring The Lcd Contrast

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Configuring the LCD Contrast You can configure the LCD contrast on the Cisco SPA 500 Series IP Phone. (Not applicable to the WIP310.) To configure the contrast for the LCD screen on the phone: Cisco SPA 50XG: Log in to the web administration interface.
Page 51: Configuring Back Light Settings (cisco Spa 525g)

Click Submit All Changes. STEP 6 Configuring Linksys Key System Parameters To configure the phone as part of a Linksys Key System (for use with the Cisco SPA 9000): Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 52: Enabling Call Features

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features • Key System IP Address—IP address of the call control server IP. Enter the IP address for teleworkers or other scenarios where multicast does not work. • Force LAN Codec—Used with the Cisco SPA 9000. Choices are none, G.711u, or G.711a.
Page 53: Enabling Automatic Call Distribution (acd)

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Enabling Automatic Call Distribution (ACD) Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on a database of instructions. You can enable this with the SIP B parameter ( “Configuring SIP”...
Page 54: Enabling Call Park And Call Pickup

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Enabling Call Park and Call Pickup Call park and call pickup are features available on IP phones in a Cisco SPA 9000 system. Call park allows users to put a call on a line and make it available for another user to pick up.
Page 55: Enabling Call Waiting

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features You can also enable or disable call forwarding: • Cfwd All—Forwards all calls. • Cfwd Busy—Forwards calls only if the line is busy. • Cfwd No Ans—Forwards calls only if the line is not answered. Click Submit All Changes.
Page 56: Enabling Dial Assistance

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Enabling Dial Assistance Dial assistance can help users to place calls more quickly. When a user begins dialing, the phone displays a list of closely-matched phone numbers on the screen. To enable dial assistance: Click Admin Login and advanced.
Page 57: Enabling The Missed Call Shortcut

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Click Submit All Changes. STEP 5 Enabling the Missed Call Shortcut The IP phones can display a notification that a call has been missed. (Not applicable to WIP310.) To enable this notification: Log in to the web administration interface.
Page 58: Enabling Paging (intercom)

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Enabling Paging (Intercom) The paging, or intercom feature, allows two types of paging: Single Page A user can directly contact another user by phone. If the person being paged has configured their phone to automatically accept pages (see Configuring a Phone to Automatically Accept Pages, page...
Page 59: Configuring Paging Groups

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Under Supplementary Services, in the Auto Answer Page field, choose yes. STEP 4 Click Submit All Changes. The phone reboots. STEP 5 Configuring Paging Groups You can configure a phone as part of a paging group. Users can then direct pages to specific groups of phones.
Page 60: Enabling Secure Call

Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Click Submit All Changes. STEP 5 Configuration Example The following example sets up four paging groups: Sales Support , and Engineering . Users will press 801 to send pages to all phones, 802 to send pages to phones configured as part of the Sales group, 803 to send pages to phones configured as part of the Support group, and 804 to send pages to phones configured as part of the Engineering group.
Page 61: Configuring Phone Features

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Configuring Phone Features The following sections describe how to configure features on the phone such as softkeys, the message waiting indicator, ring tones, and audio features. Customizing Phone Softkeys This feature is unavailable on the Cisco SPA 500 Series IP Phones using SPCP. NOTE The Cisco SPA 500 Series IP phones have four softkeys on the screen that, when pressed, perform certain actions.
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features softkeyname position where is the name of the key and is where the key is displayed on the phone screen. Positions are numbered, with position one displayed on the lower left of the screen, followed by positions two through four. Additional positions are accessed by pressing the right arrow key on the phone.
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Keyword Key Label Definition Available Phone States cfwd Forward Forwards all calls to a specified Idle, Off-Hook, number. Hold, Shared- Active, Shared- Held chkcfwd Clr Fwd/- Deactivates call forwarding. Idle cfwd chkdnd Clr DND/-...
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Keyword Key Label Definition Available Phone States endcall End Call Ends a call. Progressing, Start- Xfer, Start-Conf, Conferencing, Releasing, Resume gpickup GrPickup/ Allows user to answer a call Idle, Off-Hook (no grPick ringing on an extension by input)
Page 65: Programmable Softkeys

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Keyword Key Label Definition Available Phone States redial Redial Displays the redial list. Idle, Connected, Start-Conf, Start- Xfer, Off-Hook (no input), Hold resume Resume Resumes a call that is on hold. Idle, Hold, Shared- Held right...
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features To configure programmable softkeys: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 In the Programmable Softkeys section, under Programmable Softkey Enable, STEP 4 choose yes.
Page 67: Configuration Example

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features • Auth ID—AUTHID1, AUTHID2 • Proxy—PROXY1, PROXY2 • MAC Address—MA • Product Name—PN • Product Series Number—PSN • Serial Number—SERIAL_NUMBER Click Submit All Changes. STEP 5 Configuration Example You want to configure the Cisco SPA 525G phone with softkey that, when pressed, dials the Sales Department’s extension (200).
Page 68: Configuring The Message Waiting Indicator

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features • Connected Key List: Edit the field to add psk1|1 to the string, editing the softkeyname existing |1 to PSK1. For example, the original string: hold|1;endcall|2;conf|3;xfer|4;bxfer;confLx;xferLx;park;p hold;flash; becomes: psk|1;hold|2;endcall|3;conf|4;xfer;bxfer;confLx;xferLx; park;phold;flash Click Submit All Changes.
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features • The default ring tone for the extension • Specific ring tones assigned to individual callers in the personal directory. These override the default ring tone. To configure ring tones: Log in to the web administration interface.
Page 70: Configuring On-demand Ring Tones (cisco Spa 525g)

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Click Submit All Changes. STEP 4 Configuring On-Demand Ring Tones (Cisco SPA 525G) The Cisco SPA 525G supports on-demand ring tones, which means that ring tones are downloaded and played from a TFTP server when a call comes in. To configure: Log in to the web administration interface.
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Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features To create a ring tone and upload it to a phone: Open the Ring Tone Utility. STEP 1 Enter the IP address of the phone. STEP 2 Click Browse and navigate to the directory on your computer where the source STEP 3 .wav file is stored.
Page 72: Assigning A Ring Tone To An Extension

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Close the open Ring Tone Utility windows. STEP 8 To delete a ring tone from a phone: Open the Ring Tone Utility. STEP 1 Enter the IP address of the phone. STEP 2 Click the Delete button next to the ring tone you want to delete.
Page 73: Configuring Audio Settings

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features To configure newsfeeds: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Under Web Information Service Settings, you can edit the following fields: STEP 4 Parameter Description...
Page 74: Configuring Audio Input Gain (cisco Spa 500 Series)

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features To configure the audio volume settings: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. You can configure the following settings: STEP 3 Parameter Description...
Page 75: Enabling Wireless (cisco Spa 525g Only)

Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features • Try a value that is loud enough without producing echo (an issue if the input gain is too high). Click Submit All Changes. STEP 5 Enabling Wireless (Cisco SPA 525G only) The Cisco SPA 525G provides a built-in Wireless-G interface.
Page 76: Enabling Sms Messaging

Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging Enabling SMS Messaging These Cisco IP phones can receive and display text messages via SIP according to RFC3428. Users can receive text messages. WIP310 users can send receive text messages. When this feature is enabled, the phone displays messages up to 255 characters in length.
Page 77: Enabling The Web Server

Customizing Cisco SPA and Wireless IP Phones Enabling the Web Server (Optional) To enable receipt of text messages from a third party directly without STEP 5 proxy involvement, in the Text Message from 3rd Party field, choose yes. Click Submit All Changes. STEP 6 WIP310 Log in to the web administration interface.
Page 78: Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa 500 Series

Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series can be configured using the IVR. See the “Using IVR on the Cisco SPA 501G IP Phone” section on page 17.) In the Admin Passwd field, enter a password if you want the system administrator STEP 7 to log on to the web UI with a password.
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Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series These instructions assume you have the following equipment and services: • A functional LDAP server such as OpenLDAP or Microsoft's Active Directory Server 2003 •...
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Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series Parameter Description LDAP Corp Dir Name Enter a free-form text name, such as “Corporate Directory.” LDAP Server Enter a fully qualified domain name or IP address of LDAP server, in the following format: nnn.nnn.nnn.nnn Enter the host name of the LDAP server if the MD5...
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Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series Parameter Description LDAP Last Name Filter This defines the search for surnames [sn], known as last name in some parts of the world. For example, sn:(sn=*$VALUE*).
Page 82: Configuring Broadsoft Settings (cisco Spa 500 Series)

Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA 500 Series) Parameter Description LDAP Number Mapping Can be blank if not needed. Uses the same syntax as the “dial plan” field. NOTE With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server.
Page 83: Configuring Synchronization Of Do Not Disturb And Call Forward

Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA 500 Series) To configure the BroadSoft Directory service: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Broadsoft Settings, configure the following: STEP 4...
Page 84: Configuring Xml Services

Customizing Cisco SPA and Wireless IP Phones Configuring XML Services This feature is disabled by default. To enable synchronization: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Broadsoft Settings, in the Call Feature Sync Ext field, choose the extension STEP 4 (1 through 5) that is registered to the BroadSoft server.
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Customizing Cisco SPA and Wireless IP Phones Configuring XML Services Cisco XML Object Supported Phone CiscoIPPhoneFileMenu Cisco SPA 525G CiscoIPPhoneStatus CiscoIPPhoneStatusFile CiscoIPPhoneExecute Cisco SPA 525G, Cisco SPA 50X CiscoIPPhoneResponse Cisco SPA 525G CiscoIPPhoneErrror CiscoIPPhoneGraphicFileMenu You can use macro variables in XML URLs. The following macro variables are supported: •...
Page 86: Configuring Music On Hold

Customizing Cisco SPA and Wireless IP Phones Configuring Music On Hold • XML Directory Service Name: Name of the XML Directory. Displays on the user’s phone as a directory choice. • XML Directory Service URL: URL where the XML Directory is located. Click Submit All Changes.
Page 87: Configuring Extension Mobility With A Broadsoft Server

Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility with a BroadSoft Server Under Call Feature Settings, in the MOH Server field, enter the user ID or the URL STEP 4 of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is contacted.
Page 88: Configuring Video Surveillance On The Cisco Spa 525g

Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA 525G Click Submit All Changes. The phone reboots. STEP 6 You must also configure the Extension Mobility parameters in the profile rule field Provisioning Parameters for Extension Mobility on in the Provisioning tab.
Page 89: Configuring The User Name And Account On The Camera

Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA 525G Configuring the User Name and Account on the Camera Download and install the software release for the camera that provides video STEP 1 monitoring support. For more information, consult the release notes for the camera software.
Page 90: Viewing The Video

Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA 525G (Optional) In the Associated Caller ID field, enter the phone number of the phone STEP 9 associated with the camera. For example, if the camera is located in the lobby, you may want to enter the extension of the lobby phone if one is installed there.
Page 91: Chapter 4: Configuring Sip, Spcp, And Nat

Configuring SIP, SPCP, and NAT The Cisco SPA 500 Series and Wireless IP Phones use the following protocols: • Session Initiation Protocol (SIP)—Cisco SPA 500 Series, WIP310 • Cisco Smart Phone Control Protocol (SPCP)—Cisco SPA 500 Series This chapter describes how to configure the phone protocols and other parameters.
Page 92: Sip Over Tcp

Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP UA SIP Proxy SIP Proxy SIP Proxy SIP UA SIP message routing is dynamic. If a SIP proxy receives a request from a UAS for a connection but cannot locate the UAC, the proxy forwards the message to another SIP proxy in the network.
Page 93: Sip Proxy Redundancy

Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP Proxy Redundancy An average SIP proxy server may handle tens of thousands of subscribers. A backup server allows an active server to be temporarily switched out for maintenance.
Page 94: Support For Sip Notify Xml-service

Configuring SIP, SPCP, and NAT Configuring SIP Support for SIP NOTIFY XML-Service The Cisco SPA 500 Series IP Phones support the SIP NOTIFY XML-Service event. On receipt of a SIP NOTIFY message with an XML-Service event, the IP phone challenges the NOTIFY with a 401 response if the message does not contain correct credentials.
Page 95

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Reg User User-Agent name used in a REGISTER request. If not specified, Agent Name the SIP User Agent Name is also used for the REGISTER request. Defaults to blank. SIP Accept Accept-Language header used.
Page 96

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Conference If set to yes, enables support for the BroadSoft Conference Package Package, which enables users to start a conference call by clicking a button in an external application. Defaults to no. Notify Conference If set to yes, the Cisco IP phone sends out a NOTIFY with event=conference when starting a conference call (with the...
Page 97

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description CTI Enable If set to yes, enables the computer telephony integration (CTI), where a computer can act as a call center handling all sorts of incoming and outgoing communications., including phone calls, faxes, and text messages.
Page 98: Configuring Sip Timer Values

Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Timer Values To configure SIP timer values: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under SIP Timer Values, make the necessary configuration changes to the fields STEP 4 shown in the following table and click Submit All Changes.
Page 99

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Timer D FRC 3261 wait time for response retransmits. Ranges from 0 to 64 seconds. Defaults to 16 seconds. SIP Timer J RFC 3261 Wait time for Non-INVITE request retransmits. Ranges from 0 to 64 seconds.
Page 100

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Reg Retry Random Random delay added to the Register Retry Intvl value when Delay retrying REGISTER after a failure. Minimum and maximum random delay to be added to the short timer. Defaults to 0, which disables this feature.
Page 101: Configuring Response Status Code Handling

Configuring SIP, SPCP, and NAT Configuring SIP specified length of time before retrying to REGISTER again. If a RETRY-AFTER header is not present, the phone waits for the value specified in the Reg Retry Interval or the Reg Retry Long Interval parameter. Configuring Response Status Code Handling To configure response status code handling: Log in to the web administration interface.
Page 102

Configuring SIP, SPCP, and NAT Configuring SIP • RTP Port Min—Minimum port number for RTP transmission and reception. <RTP Port Min> and <RTP Port Max> should define a range that contains at least 10 even number ports (twice the number of lines); for example, 100 – 106.
Page 103: Configuring Sdp Payload Types

Configuring SIP, SPCP, and NAT Configuring SIP • Symmetric RTP—Enable symmetric RTP operation. If enabled, sends RTP packets to the source address and port of the last received valid inbound RTP packet. If disabled (or before the first RTP packet arrives) sends RTP to the destination as indicated in the inbound SDP.
Page 104

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description AVT Dynamic Payload AVT dynamic payload type. Ranges from 96-127. Defaults to 101. INFOREQ Dynamic Payload This parameter defines the Codec Number used in the SIP messaging for the Dynamic Payload size mechanism.
Page 105

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description AVT Codec Name AVT codec name used in SDP. Defaults to telephone-event. G711u Codec Name G.711u codec name used in SDP. Defaults to PCMU. G711a Codec Name G.711a codec name used in SDP. Defaults to PCMA.
Page 106: Configuring Sip Settings For Extensions

Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Settings for Extensions Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Extension <number> tab. STEP 3 Under Network Settings, configure the following fields: STEP 4 Parameter Description...
Page 107

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes.
Page 108

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen.
Page 109

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. • 1-line—Logs the start-line only for all messages.
Page 110: Configuring A Sip Proxy Server

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. NOTE Not applicable to the WIP310. Ntfy Refer On 1xx- If set to yes, as a transferee, the phone will send a NOTIFY with To-Inv Event:Refer to the transferor for any 1xx response returned by the transfer target, on the transfer call leg.
Page 111

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Proxy SIP proxy server and port number set by the service provider for all outbound requests. For example: 192. 1 68.2. 1 00:6060. NOTE Port number is optional. The default is port 5060. Use Outbound Proxy Enables an outbound proxy (for example, 172.20.2.
Page 112

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Register Enables periodic registration with the proxy. This parameter is ignored if a proxy is not specified. Defaults to yes. Make Call Without Reg Enables making outbound calls without successful (dynamic) registration by the phone. If set to no, the dial tone plays only when registration is successful.
Page 113: Configuring Subscriber Information Parameters

Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority.
Page 114: Configuring Spcp On The Cisco Spa 525g

Configuring SIP, SPCP, and NAT Configuring SPCP on the Cisco SPA 525G Parameter Description Auth ID Authentication ID for SIP authentication. Defaults to blank. Mini Certificate Base64 encoded of Mini-Certificate concatenated with the 1024-bit public key of the CA signing the MC of all subscribers in the group.
Page 115: Configuring Spcp On The Cisco Spa 50xg

Configuring SIP, SPCP, and NAT Configuring SPCP on the Cisco SPA 50XG Configuring SPCP on the Cisco SPA 50XG The Cisco SPA 50XG can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the Cisco SPA 50XG: Log in to the web administration interface.
Page 116: Nat Mapping With Session Border Controller

Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Some ITSPs provide NAT traversal, but some do not. If your ITSP does not provide NAT traversal, you have several options. • NAT Mapping with Session Border Controller, page 105 •...
Page 117: Configuring Nat Mapping With Stun

Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Click Admin Login and advanced. STEP 1 Click the SIP tab. STEP 2 Under NAT Support Parameters, configure the following: STEP 3 • Handle VIA received, Insert VIA received, Substitute VIA Addr: yes •...
Page 118

Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Use NAT mapping only if the ITSP network does not provide a Session Border NOTE Controller functionality. Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab.
Page 119: Determining Whether The Router Uses Symmetric Or Asymmetric Nat

Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Click Submit All Changes. STEP 6 You also need to configure the firewall settings on your router to allow SIP NOTE traffic. See “Configuring SIP,” on page Determining Whether the Router Uses Symmetric or Asymmetric NAT STUN does not work on routers with symmetric NAT.
Page 120

Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones To collect information about what type of NAT your router uses click the SIP tab STEP 8 and scroll to NAT Support Parameters. STUN Test Enable Back in the tab, select yes in the drop-down box.
Page 121: Chapter 5: Configuring Security, Quality, And Network Features

Configuring Security, Quality, and Network Features This chapter describes how to configure security, quality, and network features for the phone. It contains the following sections: • “Setting Security Features” section on page 110 • “Ensuring Voice Quality” section on page 114 •...
Page 122: Sip Initial Invite And Mwi Challenge

Configuring Security, Quality, and Network Features Setting Security Features SIP Initial INVITE and MWI Challenge SIP INVITE (initial) and MWI message in a session can be challenged by the endpoint. The purpose of this challenge is to restrict the SIP servers that are permitted to interact with the devices on the service provider network, which significantly increases the security of the VoIP network by preventing malicious attacks against the device.
Page 123: Srtp And Securing Calls

Configuring Security, Quality, and Network Features Setting Security Features The IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone: Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 124: Secure Call Indication Tone

Configuring Security, Quality, and Network Features Setting Security Features To enable the secure call service: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 In the Supplementary Services section, under Secure Call Serv, choose yes. STEP 4 Click Submit All Changes.
Page 125: Ensuring Voice Quality

Configuring Security, Quality, and Network Features Ensuring Voice Quality Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of the PSTN. Cisco IP phones support several codecs. See: • “Supported Codecs” section on page 114 •...
Page 126: Bandwidth Requirements

Configuring Security, Quality, and Network Features Ensuring Voice Quality Codec (Voice Complexity and Description MOS Score Compression Algorithm) G.726 Low complexity. Supports compressed 16, 24, 32, and 4. 1 (32 kbps) 40 kbps digitized voice transmission at one through ten 10 ms voice frames per packet. When no static payload value is assigned per RFC 1890, Cisco IP phones can support dynamic payloads for G.726.
Page 127: Factors Affecting Voice Quality

Configuring Security, Quality, and Network Features Ensuring Voice Quality The following table approximates the bandwidth budget for each side of the conversation (in each direction) using different codecs and number of calls. This table is based on the following assumptions: •...
Page 128

Configuring Security, Quality, and Network Features Ensuring Voice Quality signal at the other end. Cisco IP phones support the most popular audio compression algorithms for IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on WIP310) and G.723. 1 . (not supported on the SPA 525G or WIP310.) •...
Page 129

Configuring Security, Quality, and Network Features Ensuring Voice Quality as they arrive. This reserve is known as a jitter buffer. The bigger the jitter buffer, the more jitter it can absorb, but this also introduces bigger delay. Jitter buffer size should be kept to a relatively small size whenever possible. If jitter buffer size is too small, many late packets may be considered as lost and thus lowers the voice quality.
Page 130: Configuring Voice Codecs

Configuring Security, Quality, and Network Features Configuring Voice Codecs Configuring Voice Codecs A codec resource is considered allocated if it has been included in the SDP codec list of an active call, even though it eventually might not be chosen for the connection.
Page 131

Configuring Security, Quality, and Network Features Configuring Voice Codecs Parameter Description Preferred Codec Preferred codec for all calls. (The actual codec used in a call still depends on the outcome of the codec negotiation protocol.) Select one of the following: •...
Page 132

Configuring Security, Quality, and Network Features Configuring Voice Codecs Parameter Description G723 Enable To enable the use of the G.723a codec at 6.3 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE Not applicable to the WIP310 or SPA 525G. G726-16 Enable To enable the use of the G.726 codec at 16 kbps, select yes.
Page 133: Configuring Domain And Internet Settings

Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings Parameter Description DTMF Tx Method Select the method to transmit DTMF signals to the far end: InBand, audio video transport (AVT), INFO, Auto, InBand+INFO, or AVT+INFO. InBand sends DTMF using the audio path. AVT sends DTMF as AVT events.
Page 134: Configuring Dhcp, Static Ip, And Pppoe Information

Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings Click the System tab. STEP 3 Enter fully-qualified domain names (FQDNs) for each SIP server you want the STEP 4 phone to respond to. Separate with semicolons. Click Submit All Changes. STEP 5 Configuring DHCP, Static IP, and PPPoE Information Log in to the web administration interface.
Page 135: Setting A Static Ip Address

Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings PPPoE is not applicable to WIP310. NOTE Click Submit All Changes. STEP 5 For the SPA501G, can be configured using the IVR. See the “Using IVR on the NOTE Cisco SPA 501G IP Phone”...
Page 136: Configuring Pppoe Settings

Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings Click Submit All Changes. STEP 5 For the SPA501G, can be configured using the IVR. See the “Using IVR on the NOTE Cisco SPA 501G IP Phone” section on page Configuring PPPoE Settings If you configured PPPoE as the internet connection type: Log in to the web administration interface.
Page 137: Setting Optional Network Parameters

Configuring Security, Quality, and Network Features Setting Optional Network Parameters Setting Optional Network Parameters Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the System tab. STEP 3 Configure the following fields: STEP 4 Parameter Description...
Page 138: Configuring Vlan Settings

Configuring Security, Quality, and Network Features Configuring VLAN Settings Parameter Description Syslog Server Specify the syslog server name and port. This feature specifies the server for logging system information and critical events. If both Debug Server and Syslog Server are specified, Syslog messages are also logged to the Debug Server.
Page 139

Configuring Security, Quality, and Network Features Configuring VLAN Settings • Obtains the protocol addresses of neighboring devices and also discovers the platform of those devices. • Shows information about the interfaces your router uses. • Is media and protocol-independent. If you are using a VLAN without CDP, you must enter a VLAN ID for the IP phone. Log in to the web administration interface.
Page 140: Configuring Ssl Vpn On The Cisco Spa 525g

Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA 525G Parameter Description PC Port VLAN ID 0-4095 (default 0). Value of the VLAN ID. The phone tags all the untagged frames coming from the PC (it will not tag frames with an existing tag).
Page 141: Configuring The Vpn On The Security Appliance

Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA 525G • Video monitoring is not supported. To configure and use the Cisco SPA 525G on a VPN, you must do the following: 1. Configure the VPN on the VPN server using Cisco AnyConnect VPN client software.
Page 142

Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA 525G Under Optional Network Configuration, in the Alternate TFTP field, choose yes. STEP 3 In the TFTP Server field, enter the IP address of the Cisco Unified Communications STEP 4 500 Series server.
Page 143

Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA 525G Scroll to Web Server and ensure that it is enabled. Press the right arrow key if it is STEP 3 not enabled. Scroll to VPN and press the right arrow key. STEP 4 Under VPN server, enter the IP address of the VPN server.
Page 144: Chapter 6: Provisioning Basics

Provisioning Basics The Provisioning Tab and its fields are for service provider use only and are not needed in non-SP deployments. This chapter discusses: • Provisioning Capabilities, page 134 • IP Phone Configuration Profiles, page 136 • Sample Configuration File, page 138 •...
Page 145: Provisioning Capabilities

Provisioning Basics Provisioning Capabilities Provisioning Capabilities The Cisco IP phones provide for secure provisioning and remote upgrade. Provisioning is achieved through configuration profiles transferred to the device via TFTP, HTTP, or HTTPS. The Cisco IP phones can be configured to automatically resync their internal configuration state to a remote profile periodically and on power up.
Page 146

Provisioning Basics Provisioning Capabilities To provision from the phone: SPA 50XG: Press Setup, then scroll to Profile Rule. STEP 1 Enter the profile rule using the following format, then press the Resync soft button. STEP 2 protocol://server[:port]/profile_pathname For example: tftp://192.168.1.5/spa504.cfg If no protocol is specified, TFTP is assumed.
Page 147: Ip Phone Configuration Profiles

Provisioning Basics IP Phone Configuration Profiles SPA 525G Press the Setup button. STEP 1 Scroll to Device Administration and press Select. STEP 2 Scroll to Profile Rule and press Select. STEP 3 Enter the profile rule using the following format, then press the Resync soft button. STEP 4 protocol://server[:port]/profile_pathname For example:...
Page 148: Obtaining The Spc Tool

Provisioning Basics IP Phone Configuration Profiles The names of parameters in XML profiles can generally be inferred from the Cisco IP phones configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_.
Page 149: General Purpose Parameters

Provisioning Basics Sample Configuration File General Purpose Parameters These are configured in the General Purpose Parameters section of the Provisioning tab. These parameters can be used as variables in provisioning and upgrade rules. They are referenced by prepending the variable name with a ‘$’ character, such as $GPP_A.
Page 150: Upgrading, Resyncing, And Rebooting Phones

Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Upgrading, Resyncing, and Rebooting Phones Cisco IP phones support secure remote provisioning and firmware upgrades. You can generate configuration profiles using common, open-source tools that integrate with service provider provisioning systems. Supported transport protocols include TFTP, HTTP, and HTTPS with client certificates.
Page 151: Firmware Upgrade Parameters

Provisioning Basics Upgrading, Resyncing, and Rebooting Phones • Port is the port of the protocol being used (for example, 69 for TFTP or 80 for HTTP). • Firmware-path defaults to /spa.bin (for example, http://192. 1 68.2.217/ admin/upgrade?tftp://192. 1 68.2.251/spa.bin) for SPA phones and / wip310.img for the WIP310.
Page 152: Resyncing A Phone

Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Parameter Description Log_Upgrade_Success_Msg Syslog message issued after a firmware upgrade attempt completes successfully. The default is $PN $MAC -- Successful upgrade $SCHEME:// $SERVIP:$PORT$PATH -- $ERR Log_Upgrade_Failure_Msg Syslog message issued after a failed firmware upgrade attempt.
Page 153: Rebooting A Phone

Provisioning Basics Redundant Provisioning Servers • Port defaults to: 69 for TFTP 80 for HTTP 443 for HTTPS • Profile-path defaults to the path to the new resync profile (for example, http://192. 1 68.2.217admin/resync?tftp://192. 1 68.2.251/spaconf.cfg). Rebooting a Phone You can remotely reboot a Cisco IP phone if needed. Use the following syntax to reboot a phone: http://phone-ip-address/admin/reboot Redundant Provisioning Servers...
Page 154: Automatic In-house Preprovisioning

Provisioning Basics Automatic In-House Preprovisioning In a retail distribution model, a customer purchases a Cisco voice endpoint device, and subsequently subscribes to a particular service. The customer first signs on to the service and establishes a VoIP account, possibly through an online portal. Subsequently, the customer binds the particular device to the assigned service account.
Page 155: Configuration Access Control

Provisioning Basics Configuration Access Control preprovision phones. Any new Cisco IP phone connected to this LAN automatically resyncs to the local TFTP server, initializing its internal state in preparation for deployment. Among other parameters, this preprovisioning step configures the URL of the Cisco IP phone provisioning server. Subsequently, when a new customer signs up for service, the preprovisioned Cisco IP phone can be simply bar-code scanned, to record its MAC address or serial number, before being shipped to the customer.
Page 156: Server Certificates

Provisioning Basics Using HTTPS To use HTTPS with Cisco IP phones, you must generate a Certificate Signing Request (CSR) and submit it to Cisco. The Cisco IP phone generates a certificate for installation on the provisioning server that is accepted by Cisco IP phones when they seek to establish an HTTPS connection with the provisioning server.
Page 157: Obtaining A Server Certificate

Contact a Cisco support person who will work with you on the certificate process. STEP 1 If you are not working with a specific support person, you can email your request to linksys-certadmin@cisco.com.) Generate a private key that will be used in a CSR (Certificate Signing Request). STEP 2 This key is private and you do not need to provide this key to Cisco support.
Page 158: Chapter 7: Configuring Regional Parameters And Supplementary Services

Configuring Regional Parameters and Supplementary Services Use the Regional tab to configure regional and local settings, such as Vertical Service Activation codes (star codes), Vertical Service Announcement Codes, and local language and dictionary. See the following sections: • Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones, page 148 •...
Page 159: Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones

Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Advanced information on defining tones an and cadences follows. A CadScript is a mini-script that specifies the cadence parameters of a signal. It can be up to 127 characters.
Page 160: Example 1: Dial Tone

Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones where fi,j = n1[+n2]+n3[+n4[+n5[+n6]]]]] and 1 < nk < 6 indicates which of the frequency components given in the FreqScript are used in that segment; if more than one frequency component is used in a segment, the components are summed together.
Page 161: Example 1: Sit Tone

Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones A RingScript is a mini-script that describes a ring tone. The syntax follows: n=ring-tone-name;w=waveform-id-or-path;c=cadence-id;b=break- time;t=total-time ring-tone-name is a name to identify this ring tone specification. This name will appear on the Ring Tone menu of the phone.
Page 162: Call Progress Tones

Configuring Regional Parameters and Supplementary Services Call Progress Tones Call Progress Tones For definitions of all call progress tones, see “Call Progress Tones” section on page 226. Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call. The WIP310 has only eight distinctive ring pattern fields.
Page 163: Control Timer Values (sec)

Configuring Regional Parameters and Supplementary Services Control Timer Values (sec) • Number of Segments = 4 • Segment 1: On=0.2s, Off=0.2s • Segment 2: On=0.2s, Off=0.2s • Segment 3: On=0.2s, Off=0.2s • Segment 4: On=1.0s, Off=4.0s • Total Ring Length=60s Control Timer Values (sec) The following table describes all control timer parameters.
Page 164: Configuring Supplementary Services (star Codes)

Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) Field Description Interdigit Long Long timeout between entering digits when dialing. The interdigit Interdigit Timer timer values are used as defaults when dialing. The Long Timer is used after any one digit, if all valid matching sequences in the dial plan are incomplete as dialed.
Page 165

Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) To configure star code values: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Regional tab. STEP 3 Under Vertical Service Activation Codes, enter the values you want to change for STEP 4 the codes.
Page 166

Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) • CW Act (*56)—Enables call waiting. For example, if call waiting is turned off globally, this star code will turn on call waiting until the CW Deact code is entered.
Page 167

Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) • Paging (*96)—Pages the number called. • Call Park (*38)—Parks a call on an entered line number. • Call UnPark Code (*39)—Retrieves a call from an entered line number. •...
Page 168

Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) You can configure one or more * codes into this parameter, such as *72, or *72|*74|*67|*82, and so on. The maximum total length is 79 characters. When the user has a dial tone (first or second dial tone), they can enter a * code (and the following target number according to current dial plan) to trigger the Cisco IP phone to call the target number prepended by the * code.
Page 169: Activating Or Deactivating Supplementary Services

Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 500 Series) Activating or Deactivating Supplementary Services You can disable services handled locally by the phone in one of two ways: Vertical Service Activation • Delete the star code in the section in the Regional tab.
Page 170: Bonus Services Announcement Description

Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 500 Series) When the user enables call waiting service, the IP phone automatically calls "1234 @$proxy". disables When the user the call waiting service, IP phone connects to "1234 @$proxy".
Page 171: Outbound Call Codec Selection Codes

Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 500 Series) 6) Block Caller ID BCT: Block caller id enabled BCF: Block caller id disabled 7) Distinctive Ringing DRT: Distinctive ringing enabled DRF: Distinctive ringing disabled 8) Speed Dial SDT: Speed dial enabled SDF: Speed dial disabled 9) Secure Call...
Page 172: Miscellaneous Parameters

Configuring Regional Parameters and Supplementary Services Miscellaneous Parameters Miscellaneous Parameters This section contains both DTMF parameters and localization parameters: • DTMF Parameters, page 161 • Localizing Your IP Phone, page 162 • Managing the Time and Date, page 163 • Configuring Daylight Savings Time, page 164 •...
Page 173: Localizing Your Ip Phone

Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone To get better detection by the IVR, avoid inband and use OOB. This way, the DTMF tone is reconstructed by the PSTN gateway or the remote endpoint, and the quality is not subject to distortion from the audio codec. If you use OOB, use a slightly longer DTMF Playback Length.
Page 174: Managing The Time And Date

Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Field Description Language Specifies the default language. The value must match one of the Selection languages supported by the dictionary server. The script (dx value) is as follows: <Language_Selection ua="na"> </Language_Selection>...
Page 175: Configuring Daylight Savings Time

Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Time Zone Time Offset (HH/mm) offset values are applied to manual NOTE time and date setup. Configuring Daylight Savings Time The phone supports auto adjustment for daylight saving time. You must set Daylight Savings Time Enable to yes and enter the DST rule.
Page 176: Daylight Saving Time Examples

Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Daylight Saving Time Examples The following example configures daylight savings time for the U.S, adding one hour starting at midnight on the first Sunday in April and ending at midnight on the last Sunday of October;...
Page 177

Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Defaults to blank; the maximum number of characters is 512. For example: <Language_Selection ua="na"> Spanish </Language_Selection> During startup, the phone checks the selected language and downloads the dictionary from the TFTP/HFTP provisioning server indicated in the phone’s configuration.
Page 178: Creating A Dictionary Server Script

Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Select Option to change the language. STEP 3 With the desired language selected, press Save. STEP 4 Creating a Dictionary Server Script The Dictionary Server Script defines the location of the dictionary server, the languages available and the associated dictionary.
Page 179: Chapter 8: Configuring Dial Plans

Configuring Dial Plans Dial plans determine how the digits are interpreted and transmitted. They also determine whether the dialed number is accepted or rejected. You can use a dial plan to facilitate dialing or to block certain types of calls such as long distance or international.
Page 180

Configuring Dial Plans About Dial Plans When a user lifts a handset or presses a speaker button on the IP phone, the following sequence of events begins: 1. The phone begins collecting the dialed digits. The inter-digit timers starts tracking the time that elapses between digits. 2.
Page 181: Digit Sequences

Configuring Dial Plans About Dial Plans Digit Sequences A dial plan contains a series of digit sequences, separated by the | character. The entire collection of sequences is enclosed within parentheses. Each digit sequence within the dial plan consists of a series of elements, which are individually matched to the keys that the user presses.
Page 182

Configuring Dial Plans About Dial Plans Digit Sequence Function For sequence substitution, use this format to indicate <dialed:substituted> that certain dialed digits are replaced by other characters when the sequence is transmitted. The digits can be zero or more characters. dialed EXAMPLE 1: <8:1650>xxxxxxx...
Page 183: Digit Sequence Examples

Configuring Dial Plans About Dial Plans The Cisco SPA 9000 and the Cisco IP phones implicitly append the vertical code NOTE sequences entered in the regional parameter settings to the end of the dial plan. Likewise, if Enable_IP_Dialing is enabled, then IP dialing is also accepted on the associated line.
Page 184

Configuring Dial Plans About Dial Plans This example is useful where a local area code is required. 9, <:1>[2-9]xxxxxxxxx After a user presses 9, an external dial tone sounds. The user must enter a 10- digit number that begins with a digit 2 through 9. The system automatically inserts the 1 prefix before transmitting the number to the carrier.
Page 185: Acceptance And Transmission Of The Dialed Digits

Configuring Dial Plans About Dial Plans • Informational numbers EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 This example includes two digit sequences, separated by the pipe 0 | [49]11 character.
Page 186: Dial Plan Timer (off-hook Timer)

Configuring Dial Plans About Dial Plans Terminating Event Processing • If the sequence is complete and is allowed by The user presses the # key or the the dial plan, the number is accepted and is dial softkey on the phone display. transmitted according to the dial plan.
Page 187: Interdigit Long Timer (incomplete Entry Timer)

Configuring Dial Plans About Dial Plans After taking the phone off hook, a user has 9 seconds to begin dialing. If P9<:23> no digits are pressed within 9 seconds, the call is transmitted automatically to extension 23. • Create a hotline on a line button for an extension EXAMPLE: ( P0 <:1000>) With the timer set to 0 seconds, the call is transmitted automatically to the...
Page 188: Interdigit Short Timer (complete Entry Timer)

Configuring Dial Plans About Dial Plans Interdigit Short Timer (Complete Entry Timer) You can think of this timer as the “complete entry” timer. This timer measures the interval between dialed digits. It applies when the dialed digits match at least one digit sequence in the dial plan.
Page 189: Editing Dial Plans On The Ip Phone

Configuring Dial Plans Editing Dial Plans on the IP Phone Editing Dial Plans on the IP Phone You can edit dial plans and can modify the control timers. To edit the dial plans on the IP phone: Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 190: Resetting The Control Timers

Configuring Dial Plans Resetting the Control Timers If you need to configure a dial plan for any other extensions on the phone STEP 9 (depending on the model), click the appropriate Extension tab, enter the dial plan, and submit the changes. Verify that you can successfully complete a call using each digit sequence that STEP 10 you entered in the dial plan.
Page 191: Chapter 9: Configuring The Cisco Spa 500s Attendant Console

Configuring the Cisco SPA 500S Attendant Console The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones. The Cisco SPA 500S works in both SIP and SPCP mode. The Cisco SPA 500S connects to the phone with the attachment arm provided (not shown).
Page 192: Cisco Spa 500s Features

Configuring the Cisco SPA 500S Attendant Console Cisco SPA 500S Features Cisco SPA 500S Features Cisco SPA 500S features include: • 32 programmable speed-dial or direct station select (DSS) buttons/LEDs • Three-color LEDs (red, green, and orange) • Support for BroadSoft Busy Lamp Field (BLF) •...
Page 193: Setting Up The Cisco Spa 500s Attendant Console

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console To configure the server to use the Cisco SPA 500S, configure each extension that will be monitored by the attendant console. The Cisco SPA 500S is a SIP subscriber in relation to each SIP proxy server, which allows the Cisco SPA 500S to receive NOTIFY messages from the SIP proxy that indicate the status of each monitored phone.
Page 194: Configuring The Cisco Spa 9000 For The Cisco Spa 500s

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 9000 for the Cisco SPA 500S You must still enable Computer Telephony Integration (CTI) on the Cisco SPA 9000 web UI, as shown in the following procedure: Connect to the web UI for the Cisco SPA 9000.
Page 195: Configuring The Asterisk Server For The Cisco Spa 500s

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console On the Busy Lamp Field page, move users that need to be monitored from the STEP 4 Available Users column to the Monitored Users column. Click the Add (or Add All) button to move each user to the Monitored Users STEP 5 column.
Page 196: Configuring The Cisco Spa 500s

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console This is entered in the file sip.conf: [3500] type=friend secret=3500 callerid="spa3500"<3500> nat=no context=home mailbox=3500 Subscribecontext=home Configuring the Cisco SPA 500S Complete the configuration required for the extensions on your IP PBX and obtain the following information: •...
Page 197: Unit/key Configuration Scripts

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console Server Type Select your from the drop-down list: STEP 7 • SPA9000 • BroadSoft • Asterisk Test Mode Enable Make sure that no is selected for .
Page 198

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console Unit/key LEDs will not light without the “sub” keyword. (Not required for NOTE speed dials.) • usr or ext (optional)—Use one of these keywords to identify the specific users or extensions to be monitored.
Page 199: Assigning Cisco Spa 500s Leds To Phone Extensions

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console Assigning Cisco SPA 500S LEDs to Phone Extensions By default, all 32 keys on the Cisco SPA 500S are assigned to the first extension on the IP phone (extension 101 based on the default multicast autoconfiguration).
Page 200: Broadsoft Syntax

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console BroadSoft syntax For example, the following enables speed dialing and BLF monitoring, with a BLF monitoring list URI of marketing, for the user account reception, on a BroadSoft server with the IP address 192.
Page 201: Attendant Console Parameters

Configuring the Cisco SPA 500S Attendant Console Setting Up the Cisco SPA 500S Attendant Console In the BLF List URI field, enter the URI to generate BLF keys: STEP 5 listname@domain.com;vid=2 Where: • listname: Name of the list. • domain.com: Name of the domain. •...
Page 202: Monitoring The Cisco Spa 500s

Configuring the Cisco SPA 500S Attendant Console Monitoring the Cisco SPA 500S Parameter Description Server Type Selects the type of server used (SPA9000, BroadSoft, or Asterisk). Test Mode Enable Enables or disables test mode. When test mode is enabled, the LEDs are turned on when keys are pressed, going from off to green to red, and back to off.
Page 203: Cisco Spa 500s Unit Monitoring Notes

Configuring the Cisco SPA 500S Attendant Console Monitoring the Cisco SPA 500S Cisco SPA 500S Unit Monitoring Notes The following table describes each parameter; both units display the same parameters. Parameter Description Unit Enable Displays if the Unit is enabled or disabled. Subscribe Expires Displays when the current subscription expires.
Page 204: Chapter A: Creating An Led Script

Creating an LED Script LED Script The LED script describes the color and blinking pattern of a Line Key LED. Each script contains a number of fields separated by a semicolon(;). White spaces are ignored. Each field has the syntax <field-name> = <field-value>. The allowed field-name and corresponding field-values are listed below: c=o|r|g|a This field sets the color of the LED.
Page 205: Led Script Examples

Creating an LED Script LED Script Examples Example 1 c=r;p=sb Color is red and pattern is slow blink. Example 2 LED is off. Example 3 Color is green and pattern is steady on (default). Example 4 c=a;p=ud;u=.1/.1/.1/.1/.1/.9 Color is amber (orange) and the blink pattern is: 100ms on, 100ms off, 100ms on, 100ms off, 100ms on, 900ms off LED Pattern The administrator can also specify a different color and pattern for each of the...
Page 206

Creating an LED Script • Remote Seized: This call appearance has been seized by another station to prepare for an outbound call • Remote Progressing: Another station is making a call on this call appearance and is progressing • Remote Active: Another station is engaged in a connected call on this call appearance •...
Page 207: Appendix B: Cisco Spa 500 Series And Wireless Ip Phone Field Reference

Cisco SPA 500 Series and Wireless IP Phone Field Reference This appendix describes the fields within each section of the following web UI pages: Voice Tab • Info Tab, page 197 • System Tab, page 204 • SIP Tab, page 211 •...
Page 208: Info Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Info Tab This section describes the fields for the following headings on the Info tab: • System Information, page 197 • Network Configuration (SPCP), page 199 • VPN Status, page 199 •...
Page 209

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Current Gateway Displays the default router assigned to the IP phone. Primary DNS Displays the primary DNS server assigned to the IP phone. Secondary DNS Displays the secondary DNS server assigned to the IP phone.
Page 210: Network Configuration (spcp)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Standard Channel (Cisco SPA Shows the wireless channel being used in the wireless 525G only) connection. Security Mode (Cisco SPA Shows if wireless security is configured on the phone 525G only) (yes or no).
Page 211: Product Information

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Product Information Parameter Description Product Name Model number of the IP phone. Serial Number Serial number of the IP phone. Software Version Version number of the IP phone software. Hardware Version Version number of the IP phone hardware.
Page 212

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Broadcast Bytes Recv Total number of broadcast bytes received and processed. Broadcast Pkts Dropped Total number of broadcast packets received but not processed. Most codecs can handle up to 5% random packet drops as long as the packets are random and not in groups of two or more.
Page 213: Ext Status

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Ext Status The following parameters show for each extension on the phone. Parameter Description Registration State Shows “Registered” if the phone is registered, “Not Registered” if the phone is not registered to the ITSP. Last Registration At Last date and time the line was registered.
Page 214

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Peer Phone Phone number of the internal phone. Duration Duration of the call. Packets Sent Number of packets sent. Packets Recv Number of packets received. Bytes Sent Number of bytes sent.
Page 215: Downloaded Ring Tone

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description R Factor Voice quality metric describing the segment of the call that is carried over this RTP session. Defined in RFC 3611—RTP Control Protocol Extended Reports (RTCP XR).
Page 216: System Configuration

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab • VLAN Settings, page 209 • Wi-Fi Settings (Cisco SPA 525G only), page 210 • Bluetooth Settings (Cisco SPA 525G only), page 210 • VPN Settings, page 210 System Configuration Parameter Description...
Page 217: Internet Connection Type And Static Ip Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description SPA525-protocol (Cisco SPA Allows you to choose the type of protocol for the 525G only) phone: • SIP—Session Initiation Protocol. Choose if the phone is used with a SIP call control system, such as the Cisco SPA 9000 or a SIP call control system from another provider such as BroadSoft or Asterisk.
Page 218: Pppoe Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description LAN MTU LAN Maximum Transmission Unit size. Default value: 1500. Ethernet MTU (SPCP) Ethernet Maximum Transmission Unit size. Default value: 1500. Duplex Mode Duplex Mode—Choose one of the following to configure the speed/duplex for the phone’s Ethernet ports: •...
Page 219

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description Domain The network domain of the IP phone. Primary DNS DNS server used by IP phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server.
Page 220: Vlan Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description Enable Bonjour Enable Bonjour networking that is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable.
Page 221: Wi-fi Settings (cisco Spa 525g Only)

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Wi-Fi Settings (Cisco SPA 525G only) Parameter Description Set to yes to enable Wireless-G service on the SPA525-wifi-on Cisco SPA 525G. Bluetooth Settings (Cisco SPA 525G only) Parameter Description Enable BT Set to yes to enable support for Bluetooth devices on...
Page 222: Sip Tab

RTP Parameters, page 218 • SDP Payload Types, page 220 • NAT Support Parameters, page 223 • Linksys Key System Parameters, page 225 SIP Parameters Parameter Description Max Forward SIP Max Forward value, which can range from 1 to 255.
Page 223

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description SIP Reg User Agent Name User-Agent name to be used in a REGISTER request. If this is not specified, the <SIP User Agent Name> is also used for the REGISTER request. Defaults to blank.
Page 224

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Escape Display Name Lets you keep the Display Name private. Select yes if you want the IP phone to enclose the string (configured in the Display Name) in a pair of double quotes for outbound SIP messages.
Page 225

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Mark All AVT packets If set to yes, all audio video transport (AVT) tone packets (encoded for redundancy) have the marker bit set. If set to no, only the first packet has the marker bit set for each DTMF event.
Page 226: Sip Timer Values (sec)

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab SIP Timer Values (sec) Parameter Description SIP T1 RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. Defaults to .5 seconds. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses), which can range from 0 to 64 seconds.
Page 227

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Reg Max Expires Maximum registration expiration time allowed from the proxy in the Min-Expires header. If the value is larger than this setting, the maximum value is used. Defaults to 7200.
Page 228: Response Status Code Handling

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Sub Retry Intvl This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message).
Page 229: Rtp Parameters

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Retry Reg RSC Interval to wait before the IP phone retries registration after failing during the last registration. Defaults to blank. RTP Parameters Parameter Description RTP Port Min Minimum port number for RTP transmission and reception.
Page 230

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the IP phone can be programmed to send out compound RTCP packet on the connection.
Page 231: Sdp Payload Types

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Stats In BYE Determines whether the IP phone includes the P-RTP- Stat header or response to a BYE message. The header contains the RTP statistics of the current call. Select yes or no from the drop-down menu.
Page 232

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description G726r32 Dynamic Payload G726r32 dynamic payload type. The default is 2. G726r40 Dynamic Payload G.726-40 dynamic payload type. Ranges from 96-127. Defaults to 96. NOTE Not applicable to Cisco SPA 525G/WIP310. G729b Dynamic Payload G729b Dynamic Payload type.
Page 233

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description G726r24 Codec Name G.726-24 codec name used in SDP. Defaults to G726-24. NOTE Not applicable to Cisco SPA 525G/WIP310. G726r32 Codec Name G.726-32 codec name used in SDP. Defaults to G726-32.
Page 234: Nat Support Parameters

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab NAT Support Parameters Parameter Description Handle VIA received If you select yes, the phone processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored.
Page 235

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the IP phone can perform a NAT- type discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests.
Page 236: Linksys Key System Parameters

Provisioning Tab Linksys Key System Parameters Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone. Defaults to yes. Multicast Address The multicast address is used by the Cisco SPA 9000 to communicate with the Cisco SPA IP phones.
Page 237: Call Progress Tones

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab • Control Timer Values (sec), page 230 • Vertical Service Activation Codes, page 230 • Vertical Service Activation Codes, page 230 • Outbound Call Codec Selection Codes, page 236 •...
Page 238

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call. Reorder Tone is played automatically when <Dial Tone> or any of its alternatives times out.
Page 239

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description SIT4 Tone This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen.
Page 240: Distinctive Ring Patterns

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Distinctive Ring Patterns Parameter Description Cadence 1 Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4. Cadence 3 Cadence script for distinctive ring 3.
Page 241: Control Timer Values (sec)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Control Timer Values (sec) Parameter Description Reorder Delay Delay after far end hangs up before reorder tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds.
Page 242

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Call Return Code This code calls the last caller. Defaults to *69. Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code. Defaults to *98.
Page 243

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description CW Deact Code Disables call waiting on all calls. Defaults to *57. CW Per Call Act Code Enables call waiting for the next call. Defaults to *71. CW Per Call Deact Code Disables call waiting for the next call.
Page 244

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Secure One Call Act Code Makes the next outbound call secure. (It is redundant if all outbound calls are secure by default.) Defaults to *18. Secure One Call Deact Code Makes the next outbound call not secure.
Page 245

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Referral Services Codes These codes tell the IP phone what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97| * 98|*123, etc.
Page 246

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes These codes tell the IP phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72| * 74|*67|*82, etc.
Page 247: Vertical Service Announcement Codes

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Outbound Call Codec Selection Codes These codes automatically appended to the dial-plan. You do not need to include them in the dial-plan.
Page 248

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Force G722 Code Makes this codec the only codec that can be used for the associated call. Defaults to *02722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio.
Page 249

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Prefer G726r24 Code Makes this codec the preferred codec for the associated call. Defaults to *0172624. NOTE Not applicable to WIP310 or Cisco SPA 525G. Force G726r24 Code Makes this codec the only codec that can be used for the associated call.
Page 250: Time (cisco Spa 525g Only)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Time (Cisco SPA 525G Only) Parameter Description Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00.
Page 251

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Set Local Time (HH/mm) Sets the local time (hh represents hours and mm represents minutes). Seconds are optional. NOTE Not applicable to the Cisco SPA 525G. Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation.
Page 252

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ; (a semicolon) as shown below.
Page 253

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description The <weekday> value equals any value in the range 1- 7 (Monday-Sunday). It can also equal 0. If the <weekday> value is 0, this means that the date to start or end daylight saving is exactly the date given.
Page 254

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Dictionary Server Script/ Defines the location of the dictionary server, the SCCP Dictionary Server languages available and the associated dictionary. The Script (Cisco SPA 525G) syntax is as follows: <Dictionary_Server_Script ua="na">...
Page 255

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description The following is an example value: <Dictionary_Server_Script ua="na"> serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish ;x1=esS_v101.xml </ Dictionary_Server_Script> NOTE Not applicable to the WIP310. Language Selection/SCCP Specifies the default language. The value needs to Language Selection (Cisco match one of the languages supported by the SPA 525G)
Page 256: Phone Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Phone Tab This section describes the fields for the following headings on the Phone tab: • General, page 245 • Line Key, page 248 • Miscellaneous Line Key Settings, page 249 •...
Page 257

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text •...
Page 258

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Screen Saver Enable Enables a screen saver on the phone’s LCD. When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly using phone Setup button.) Any button press or on/off hook event triggers the phone to return to its normal mode.
Page 259: Line Key

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Line Key When used in the configuration profile, parameters in this section must be appended with , where represents line 1, 2, 3, 4, 5 or 6. For more information on these parameters, see the “Configuring Lines and Extensions”...
Page 260: Miscellaneous Line Key Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the IP phone initiates a new subscription. Defaults to 1800. Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails.
Page 261: Line Key Led Pattern

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description SCA Barge-In Enable Enables the SCA Barge-In. Defaults to no. Line Key LED Pattern Does not apply to the WIP310. NOTE Parameter Description Idle LED LED pattern during the Idle state, where the call appearance is not is in use and is available to make a new call.
Page 262

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Remote Progressing LED LED pattern during the Remote Progressing state, where another station is attempting on this shared call appearance an outbound call that is progressing. Not applicable if the call appearance is not shared.
Page 263: Supplementary Services

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Call Back Active LED Call Back operation is currently active on this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=s. Trunk In-Use LED LED pattern that indicates that a shared trunk is in use.
Page 264

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Block CID Serv Enable/disable blocking outbound Caller-ID service. Defaults to yes. Secure Call Serv Enable/disable secure-call service. Defaults to yes. Cfwd All Serv Enable/disable call-forward-all service. Defaults to yes.
Page 265: Ring Tone (cisco Spa 500 Series)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Service Annc Serv Enable/disable sending announcement requests to a customer-supplied announcement server. Defaults to no. Web Serv (Cisco SPA 525G Enable/disable the web server. only) Defaults to yes. SMS Serv (Cisco SPA 525G Enable/disable the SMS text messaging server.
Page 266: Ring Tone (wip310)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Ring9 Ring tone script for ring 9. Defaults to n=Simple- 5;w=2;c=5. Ring10 Ring tone script for ring 10. Defaults to n=Office;w=4;c=1. Ring Tone (WIP310) Parameter Description Keypad Tone Select yes to enable the keypad tone to be played when a key on the keypad is pressed.
Page 267: Multiple Paging Group Parameters

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone. Defaults to zero. Handset Additional Input Gain Applies additional input gain to the handset. Headset Additional Input Gain Applies additional input gain to the headset.
Page 268: Extension Mobility

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Extension Mobility You can use extension mobility currently with BroadSoft. For more information, see Configuring Extension Mobility with a BroadSoft Server, page Does not apply to the WIP310. NOTE Parameter Description...
Page 269: Xml Service

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Directory Type Select the type of BroadSoft directory: • Enterprise (default): Allows users to search on last name, first name, user or group ID, phone number, extension, department, or email address.
Page 270: Lightweight Directory Access Protocol (ldap) Corporate Directory Search

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Lightweight Directory Access Protocol (LDAP) Corporate Directory Search Does not apply to the WIP310. NOTE If using Active Directory with authentication set to MD5, you must first configure the following: •...
Page 271

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description LDAP Client DN Enter the distinguished name domain components [dc] ; for example: dc=cv2bu,dc=com If using the default Active Directory schema (Name(cn)->Users->Domain), an example of the client DN follows: cn="David Lee",dc=users,dc=cv2bu,dc=com LDAP Username...
Page 272: Programmable Softkeys

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) • telephoneNumber—phone number • n—Display name •...
Page 273

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Missed Call Key List Softkeys that display when a call has been missed. Customizing Phone Softkeys, page 50 more information. Off Hook Key List Softkeys that display when the receiver is lifted, or the headphone or speakerphone buttons are pressed.
Page 274: Ext Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Shared Held Key List Softkeys that display when a call is on hold on a shared line. See Customizing Phone Softkeys, page 50 for more information. PSK1 through PSK6 To configure a speed dial script, enter the following in the PSK field:...
Page 275: General

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab • Subscriber Information, page 274 • Audio Configuration, page 275 • Dial Plan, page 278 In a configuration profile, the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies. For example: [1] to specify line one [2] to specify line two General...
Page 276: Nat Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab NAT Settings Parameter Description NAT Mapping Enable To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes. Otherwise, select Defaults to no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes.
Page 277: Sip Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description RTP TOS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. RTP CoS Value CoS value for RTP data. Defaults to 6. Network Jitter Level Determines how jitter buffer size is adjusted by the IP phone.
Page 278

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no.
Page 279

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: •...
Page 280: Call Feature Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Ntfy Refer On 1xx-To-Inv If set to yes, as a transferee, the phone will send a NOTIFY with Event:Refer to the transferor for any 1xx response returned by the transfer target, on the transfer call leg.
Page 281

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description MOH Server User ID or URL of the auto-answering streaming audio server. When only a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabled if the MOH Server is not specified.
Page 282: Proxy And Registration

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Mailbox ID Identifies the voice mailbox number/ID for the phone. Defaults to blank. Voice Mail Server Identifies the SpecVM server for the phone, generally the IP address and port number of the VM server. State Agent Reserved feature.
Page 283

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Use Outbound Proxy Enables an outbound proxy (for example, 172.20.2. 1 :5060—port is optional) or a domain name such as sip.server.com as long as this name is a fully- qualified domain name.
Page 284

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Register Expires Allow answering inbound calls without successful (dynamic) registration by the unit. If proxy responded to REGISTER with a smaller Expires value, the phone will renew registration based on this smaller value instead of the configured value.
Page 285: Subscriber Information

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority.
Page 286: Audio Configuration

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Audio Configuration A codec resource is considered as allocated if it has been included in the SDP codec list of an active call, even though it eventually may not be the one chosen for the connection.
Page 287

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. NOTE Not applicable to the WIP310.
Page 288

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line. To use this feature, select yes. Defaults to yes.
Page 289: Dial Plan

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab A codec resource is considered allocated if it has been included in the SDP codec list of an active call, even though it eventually might not be chosen for the connection.
Page 290: User Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab User Tab This section describes the fields for the following headings on the User tab: • Call Forward, page 279 • Speed Dial, page 280 • Supplementary Services, page 280 •...
Page 291: Speed Dial

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab Speed Dial Speed Dial 2 through 9: Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. Defaults to blank. Speed dial configuration has its own tab on the Cisco SPA 525G and does not NOTE appear in this section on the WIP310.
Page 292: Audio Volume

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab For configuration information, see Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone, page Audio Volume Does not apply to the WIP310. NOTE Parameter Description Ringer Volume Sets the default volume for the ringer.
Page 293

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab Parameter Description Choose the type of screen saver: Screen Saver Type • Black Background—Displays a black screen. • Gray Background—Displays a gray screen. • Black/Gray Rotation—The screen incrementally cycles from black to gray.
Page 294: Attendant Console Tab (cisco Spa 500 Series)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Attendant Console Tab (Cisco SPA 500 Series) Parameter Description Background Picture Select from Default, Download BMP Picture, or None. Type Defaults to Default. For more information, see the “Configuring Phone Information and Display Settings”...
Page 295: Unit 2

Cisco SPA 500 Series and Wireless IP Phone Field Reference Attendant Console Tab (Cisco SPA 500 Series) Parameter Description Subscribe Delay Length of delay before attempting to subscribe. Defaults to 1. Unit 2 Enable Enables or disables the second Cisco SPA 500S unit (each IP phone can have up to two Cisco SPA 500Ss attached).
Page 296: Attendant Console Status

Cisco SPA 500 Series and Wireless IP Phone Field Reference Attendant Console Status Attendant Console Status This page provides two tabs to display the status of up to two Cisco SPA 500S units that are supported by a single IP phone: •...
Page 297: Cisco Spa 525g-specific Tabs

Cisco SPA 500 Series and Wireless IP Phone Field Reference Cisco SPA 525G-Specific Tabs Cisco SPA 525G-Specific Tabs The following tabs appear on the Cisco SPA 525G. Wi-Fi Enable or disable the Wireless-G device from this tab. Parameter Description Wireless Enable Click On to enable the wireless controller.
Page 298: Speed Dials

Cisco SPA 500 Series and Wireless IP Phone Field Reference Cisco SPA 525G-Specific Tabs • All Calls • Received Calls • Placed Calls • Missed Calls Speed Dials Speed Dial, page 280. Firmware Upgrade Used to upgrade the firmware for the Cisco SPA 525G. See Upgrading Firmware, page Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 299: Appendix C: Where To Go From Here

Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA500 Series and Wireless IP Phones. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login Required)
Page 300

Where to Go From Here Cisco Unified www.cisco.com/en/US/products/ps7293/ Communications 500 tsd_products_support_series_home.html Series for Small Business Cisco Small Business www.cisco.com/web/partners/sell/smb Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/smb Cisco Small Business Home www.cisco.com/go/marketplace Marketplace Cisco For older Cisco IP phone models, such as the Cisco SPA9XX, see the NOTE SPA9XX Phone Administration Guide on cisco.com.

This manual also for:

Spa 501g Small business pro spa 502g Small business pro spa 504g Small business pro spa 508g Small business pro spa 509g Spa 525g... Show all