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Cisco SPA50X User Manual

Cisco SPA50X User Manual

Spa50x/spa51x series spcp ip phones
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USER GUIDE
Cisco Small Business
SPA50X and SPA51X Series SPCP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G

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  • Page 1 USER GUIDE Cisco Small Business SPA50X and SPA51X Series SPCP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G...

  • Page 2: Table Of Contents

    Mounting the Phone to the Wall (Optional) Reverse the Handset Retention Tab Verifying Phone Startup Updating Your Phone Firmware Chapter 3: Using Basic Phone Functions Using the Speaker or a Headset Using the Speaker Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 3 Chapter 4: Using Advanced Phone Features Logging in to Your Phone Creating Speed Dials Adding Speed Dials Editing Speed Dials Deleting Speed Dials Calling Speed Dials Monitoring/Accessing Another Phone from Your Phone Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 4 Distinctive Ring Patterns Setting Voice Phone Parameters Setting Voice User Parameters Viewing Call History Lists Using Your Personal Directory Viewing Attendant Console Status Appendix A: Where to Go From Here Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 5: Chapter 1: Getting Started

    This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. The Cisco Small Business IP Phone features vary, depending on the type of call control system that you are using. This document describes using the Cisco Small Business IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series.
  • Page 6 Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA500 Series phones. This appendix provides links to many of these resources. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 7: Overview Of The Cisco Small Business Ip Phones

    IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports that allow them to be linked to the computer network. They also have Ethernet ports that allow a computer to be connected to the network through the IP phone.

  • Page 8: Caring For Your Phone

    Understanding Your Phone Lines and Buttons Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it with a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the device.
  • Page 9 Transfer—Transfers a call. Navigation button Press an arrow key to scroll left, right, up, or down IP phone screen through items shown on the (except on the Cisco SPA501G). Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 10: Softkey Buttons

    Contact your phone administrator for more information. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 11 Selects the highlighted item on the Trnsfer Performs a call transfer. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 12: Using Keypad Shortcuts

    IP phone screen. (Not applicable to the Cisco SPA501G For example, on the Cisco SPA509G, to change your ring settings, press 3 for Settings and press 2 for Ring Type. Menus and options vary depending on phone model.

  • Page 13: Using The Cisco Attendant Console

    Cisco Small Business SPA500S Attendant Console Quick Start Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant Console for SPA500 Family Phones Quick Start Guide. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 14: Changing The Cisco Spa500Ds Attendant Console Display

    The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.

  • Page 15: Chapter 2: Installing Your Phone

    Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked CAUTION AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.

  • Page 16: Phone Connections

    Description Auxiliary port. (For use only with the Cisco Attendant Console.) Upper slots. Lower slots. PC port. Network (switch) port. Cable run. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 17: Connecting The Handset

    STEP 4 (not shown). Connecting the Power The Cisco 500 Series IP phones do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for each phone from Cisco.

  • Page 18: Connecting Your Phone To The Network

    STEP 2 wireless bridge into the RJ-45 phone port marked SW, located on the back of the IP phone base station. Connect the power cable of the Cisco WNBP to the power port on the phone STEP 3 base. Connect one end of the IP phone power adapter into the power port of the STEP 4 wireless bridge.

  • Page 19: Connecting A Pc To Your Phone

    Connecting Your Phone to the Network Connecting a PC to Your Phone A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly.

  • Page 20: Installing The Desk Stand Or Wall Mount (Optional)

    (available separately). Do not attach the desk stand if you intend to mount the phone to the wall. To mount the phone on the wall, follow the instructions included with the wall mount. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 21: Mounting The Phone To The Wall (Optional)

    Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must use the MB100 wall mount bracket kit (available separately). Figure 2 MB100 Wall Mount Kit Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 22: Reverse The Handset Retention Tab

    Rotate the tab 180° and re-insert into the phone base. The tab now catches the STEP 3 slot in the handset when the handset is placed onto the cradle. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 23: Verifying Phone Startup

    Internet Telephony Service Provider (ITSP). Updating Your Phone Firmware The phone firmware is updated automatically by the Cisco Smart Business Communications System (SBCS), according to the administrative settings. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 24: Chapter 3: Using Basic Phone Functions

    Not all of features described in this document may be available or they might function slightly differently on your phone. This document describes the features as they function in factory default mode. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 25: Using The Speaker Or A Headset

    Press Save. STEP 6 Choosing Your Preferred Audio Device This option designates the headset, handset, or speaker as the preferred audio device. (Not available for the Cisco SPA501G.) Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 26: Using The Headset With Your Ip Phone

    To retain the setting, press OK (except on the ) and the setting is saved. (except on the Cisco SPA501G) Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 27: Adjusting The Ringer Volume

    • Choose a number from a directory. See Using the Local Directory, page • Choose a number from the Call History. See Using the Call History Lists, page Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 28: Using Hold And Resume

    If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the handset (wireless). Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 29: Transferring Calls

    During an active call, press the Transfer button. STEP 1 Enter the number where you want to transfer the call. STEP 2 Press the Transfer button again. STEP 3 Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 30: Redialing A Number

    To redial the last number called, press the Redial softkey (except on the Cisco SPA501G). To redial the last number called from a Cisco SPA501G, press the Redial button. Redialing Calls in the History List You can view, edit, and return calls by looking the number up in a call history list.

  • Page 31: Forwarding All Calls To Another Number

    To activate Do Not Disturb, press more and then press DnD. The IP phone screen indicates that Do Not Disturb is turned on for your phone. To deactivate Do Not Disturb, press the DnD softkey. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 32: Picking Up A Call From Another Extension

    When the second person answers, press the Confrn softkey again. All three STEP 3 parties are connected in the conference call. When you hang up, the other two parties are disconnected. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 33: Using The Local Directory

    STEP 5 Scroll to an entry and press Dial to dial the number. Press Edit Dial to change the STEP 6 number before dialing. Press Cancel to exit. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 34: Using The Call History Lists

    To access voicemail, press the Messages button on your phone. Your system administrator should have configured your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 35: Chapter 4: Using Advanced Phone Features

    If you do not have the Login softkey on your phone: a. Press the Setup button. b. Scroll to CME Services and press Select. c. Choose Extension Mobility. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 36 If you do not have the Logout softkey on your phone: a. Press the Setup button. b. Scroll to CME Services and press Select. c. Choose Extension Mobility. Choose Logout. STEP 2 Press Exit. STEP 3 Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 37: Creating Speed Dials

    To edit a speed dial entry: Press the Setup button. STEP 1 Scroll to CME Services and press Select. STEP 2 Scroll to My Phone Apps and press Select. STEP 3 Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 38: Deleting Speed Dials

    Open a phone line by using any method you would normally use to start a new call. STEP 1 Press the assigned number for the speed dial, then press AbbrDial. The phone STEP 2 number is dialed. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 39: Monitoring/Accessing Another Phone From Your Phone

    To adjust the contrast of the IP phone screen: Press the Setup button. STEP 1 Scroll to Settings and press Select. STEP 2 Scroll to Screen Contrast and press Select. STEP 3 Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 40: Setting The Back Light Timer

    To configure your IP phone screen saver: Press the Setup button. STEP 1 Scroll to Preferences and press Select. STEP 2 Scroll to Screen Saver Mode and press Select. STEP 3 Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 41: Turning On The Screen Saver Immediately

    Screen Saver Wait Time to elapse: Press the Setup button. STEP 1 Scroll to Screen Saver Mode. STEP 2 Press Activate. STEP 3 Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 42: Updating Your Ring Tone

    #. Some typical options that you might use are: Option Number Action The IP address of the phone. The MAC address (hardware address) of the phone. The version of the firmware on the phone. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 43: Advanced Procedures For Technical Support

    Scroll to Reboot and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without rebooting the phone. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 44 Scroll to Factory Reset and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without resetting the phone. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 45: Chapter 5: Using The Phone Web User Interface

    Using the Phone Web User Interface Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser. Your phone system administrator can allow you to view the phone statistics and modify some or all of the parameters by using the phone web user interface.

  • Page 46: Logging In To The Phone Web User Interface

    User—Call forwarding, speed dials, call waiting, privacy settings, and audio settings. Ext 1—Time of Service (ToS) and Cost of Service (CoS). • Call History—Calls placed, received, and missed on your phone. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 47: Making The Web Configuration Utility Viewable And Writable

    To enable or disable modifying the configuration profile by using the phone web user interface: Press the Setup button. STEP 1 To display the Web Server Writable option, select Settings > Security STEP 2 Configuration > Web Server Writable. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 48: Saving The Configuration Profile

    Choose yes to enable the phone web server that allows a Server user to view the phone web user interface. Choose no to disable the web server. Web Server Port Port number for the web server. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 49 If you selected a Static connection type, enter the subnetwork mask. Gateway If you selected a Static connection type, enter the gateway IP address. HostName Hostname of the phone. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 50 Secondary NTP IP address or name of the secondary NTP server. The Server phones use these servers to synchronize its time. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 51 PC. (It does not tag frames with existing tags). Asset ID Enter a string to identify the phone in inventory. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 52: Setting Voice Regional Parameters

    Ring Back Tone Played during an outbound call when the far end is ringing. Defaults to 440@-19,480@-19;*(2/4/1+2). Call Waiting Tone Played when a call is waiting. Defaults to 440@-10;30(.3/9.7/1) Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 53 Played instead of the Dial Tone when there are unheard messages in the caller’s mailbox. Defaults to 350@-19,440@-19;2(. 1 /. 1 /1+2);10(*/0/ 1+2). Cfwd Dial Tone Played when all calls are forwarded. Defaults to 350@-19,440@-19;2(.2/.2/1+2);10(*/0/ 1+2). Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 54: Tone Script

    FreqScript shall be used in that segment. If more than one frequency component is used in a segment, the components are summed together. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 55 Segment 1: On=0. 1 s, Off=0. 1 s with Frequencies 1 and 2 Cadence Section 2: Section Length = 10s Number of Segments = 1 Segment 1: On=forever, with Frequencies 1 and 2 Total Tone Length = 12s Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 56: Distinctive Ring Patterns

    Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cadence 4 Cadence script for distinctive ring 4. Defaults to 60(.4/.2,.3/.2,.8/4). Cadence 5 Cadence script for distinctive ring 5. Defaults to 60(.2/.2,.2/.2,.2/.2,1/4) Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 57: Setting Voice Phone Parameters

    Cadence (c)—1, 2, 3, 4, or 5 Under Audio Input Gain (dB), you can choose a value of -6 decibels, 0 decibels, or +6 decibels. All fields default to zero. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 58: Setting Voice User Parameters

    Block CID Choose yes to block your caller ID from displaying on Setting another phone. Choose no to disable the feature. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 59 Choose no to enable the alert tone. Ringer Volume Enter a volume between 1 and 10, with 1 being the lowest Speaker Volume level. Headset Volume Headset Volume Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 60: Viewing Call History Lists

    Placed—Shows the last 100 numbers dialed from your phone. • Answered—Shows the caller ID of the last 100 answered calls. • Missed—Shows the last 100 missed calls. Click the tab for each list to view it. Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 61: Using Your Personal Directory

    The Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, and Cisco SPA509G support up to 100 entries. The Cisco SPA512G and Cisco SPA514G support up to 150 entries. (Not available for the Cisco SPA501G.) To view and edit your personal directory: Log in to the phone web user interface.
  • Page 62 Subscription status of the unit/key. The value can be Yes, Fail, or No. No indicates that the feature/function (fnc) of that line does not require a subscription (such as speed dial). Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...

  • Page 63: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA IP phones. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login...
  • Page 64 Cisco SPA300 Series and guide/rcsi_500_series.pdf Cisco SPA500 Series IP Phones Cisco Small Business www.cisco.com/web/partners/sell/smb Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/smb Cisco Small Business Home www.cisco.com/go/marketplace Marketplace Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide...
  • Page 65 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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