Enabling Automatic Call Distribution (Acd); Enabling Call Back - Cisco SPA 501G Administration Manual

Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
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STEP 6
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STEP 5
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide

Enabling Automatic Call Distribution (ACD)

Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (
Defaults to no (disabled).
Log in to the web administration interface.
Click Admin Login and advanced.
Click the Phone tab.
Under Supplementary Services, in the ACD Login Serv field, choose yes.
In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6,
depending on your phone model. Defaults to 1.
Click Submit All Changes.

Enabling Call Back

Call back is a feature that forces the phone to repeatedly try a number that has
been dialed and received a busy response. The busy number is tried until the call
goes through and the phone rings on the user's end.
To enable call back:
Log in to the web administration interface.
Click Admin Login and advanced.
Click the Phone tab.
In the Phone tab, under Supplementary Services, in the Call Back Serv field,
choose yes.
Click Submit All Changes.
"Configuring SIP" section on page 81
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