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ADMINISTRATION
GUIDE
Cisco Small Business
IP Phones Models SPA301, SPA303, SPA501G,
SPA502G, SPA504G, SPA508G, SPA509G, SPA512G,
SPA514G, SPA525G, SPA525G2, and WIP310

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   Summary of Contents for Cisco SPA301

  • Page 1

    ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, SPA514G, SPA525G, SPA525G2, and WIP310...

  • Page 2: Table Of Contents

    Viewing the Reboot History on the IP Phone Screen Viewing the Reboot History in the SPA Status Dump File Using IVR on IP Phones Without Screens Ensuring Voice Quality Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 3: Table Of Contents

    Changing the Display Background (Wallpaper) Configuring the Screen Saver Configuring the LCD Contrast Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2) Configuring Linksys Key System Parameters Enabling Call Features Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 4: Table Of Contents

    Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA300 Series and Cisco SPA500 Series only) Assigning a Ring Tone to an Extension Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 5: Table Of Contents

    Configuring Synchronization of DND and CFWD by Using the Configuration File Broadsoft ACD Support Configuring BroadSoft ACD Support Configuring XML Services XML Directory Service XML Applications Macro Variables Configuring Music On Hold Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 6: Table Of Contents

    Configuring the Protocol on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone Managing NAT Transversal with Cisco IP Phones NAT Mapping with Session Border Controller NAT Mapping with SIP-ALG Router Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 7: Table Of Contents

    Chapter 6: Provisioning Redundant Provisioning Servers Retail Provisioning Automatic In-House Preprovisioning Using HTTPS Server Certificates Client Certificates Obtaining a Server Certificate Manually Provisioning a Phone from the Keypad Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 8: Table Of Contents

    Activating or Deactivating Supplementary Services Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series) Bonus Services Announcement Description Outbound Call Codec Selection Codes Miscellaneous Parameters Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 9: Table Of Contents

    Appendix A: Cisco SPA IP Phone Field Reference Info Tab System Information Reboot History Network Configuration (SPCP) VPN Status (Cisco SPA525G or Cisco SPA525G2 Only) Product Information Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 10: Table Of Contents

    Linksys Key System Parameters Provisioning Tab Regional Tab Call Progress Tone Description Distinctive Ring Patterns Control Timer Values (sec) Vertical Service Activation Codes Vertical Service Announcement Codes Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 11: Table Of Contents

    Ext Tab General Share Line Appearance NAT Settings Network Settings SIP Settings Call Feature Settings Proxy and Registration Subscriber Information Audio Configuration Dial Plan Script User Tab Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 12: Table Of Contents

    Attendant Console Status TR-069 Tab Cisco SPA525G or Cisco SPA525G2-Specific Tabs Wi-Fi Bluetooth Personal Address Book Call History Speed Dials Firmware Upgrade Appendix B: Where to Go From Here Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 13: Chapter 1: Getting Started, Overview Of The Phones

    Overview of the Phones • Network Configurations • Updating Firmware • Using the Web-Based Configuration Utility • Viewing Phone Information • Using IVR on IP Phones Without Screens Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 14: Cisco Attendant Console, Changing The Cisco Spa500ds Attendant Console Display

    The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.

  • Page 15

    Attendant Console Font Size—Choose 10 or 12 point font. • Attendant Console LCD Contrast—Enter a number value from 1 to 30. The higher the number, the greater the contrast on the display. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 16: Network Configurations, Cisco Spa9000 Voice System

    Network Configurations Network Configurations The Cisco SPA IP phones can be used as part of a Cisco SPA9000 Voice System phone network, any vendor SIP network, or Cisco Unified Communications 500. The Cisco SPA IP phones support Session Initiation Protocol (SIP). The Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart Phone Control Protocol (SPCP).

  • Page 17: Cisco Uc320w, Cisco Unified Communications 500 Series For Small Business

    Internet Telephony Service Provider (ITSP) that supports SIP. At minimum, the Cisco SPA9000 Voice System includes a Cisco IP PBX and one or more Cisco SPA IP phones. These devices are connected through a switch to a local area network (LAN).

  • Page 18: Updating Firmware, Upgrading Cisco Spa30x, Spa50x, And Spa51x Ip Phones

    You must use the management interface for the call control system to upgrade the software on your phones (for example, Cisco Configuration Assistant, when the phones are used with the Cisco UC5XX). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 19: Upgrading Cisco Spa525g And Cisco Spa525g2 Ip Phones, Determining The Firmware Version

    To determine the current firmware version: Cisco SPA301G Quickly press the asterisk (*) button four times to enter the IVR menu. STEP 1 Enter 150#. The firmware version is recited. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 20

    Version. Cisco WIP310 In the Home screen, press Options, highlight Phone Info, and press Select. STEP 1 Scroll to Software Version. The firmware is displayed. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 21: Determining The Ip Address Of The Phone

    Scroll to Network Status and press Select. The IP address is displayed. STEP 3 Cisco WIP310 In the Home window, press Select and navigate to Settings. STEP 1 Press Select and navigate to Phone Info. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 22: Downloading The Firmware, Installing The Firmware

    Cisco SPA525G or Cisco SPA525G2 Log in to the configuration utility for the phone. STEP 1 Choose the Firmware Upgrade tab. STEP 2 Click Firmware Upgrade Window. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 23: Using The Web-based Configuration Utility

    STEP 4 installed and your phone reboots. Cisco WIP310 Turn off your Cisco WIP310 and connect it to your computer by using a USB cable. STEP 1 Double-click the executable file for the firmware upgrade (for example, double- STEP 2 click wip310-5-0-11.exe).

  • Page 24: Allowing Web Access To The Ip Phone

    On some models you can enable modifying the configuration profile by using the phone web user interface or disable the ability to modify the profile making the phone web user interface read only. To toggle the write access: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 25

    To allow or disallow from the phone viewing of the phone web user interface: Press Setup. STEP 1 To display the Web Server Writable option, select Settings > Network STEP 2 Configuration > Web Server. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 26: Saving The Configuration Profile

    Click Undo All Changes if you want to clear all changes made this session and return to the parameter values set before the session began or since the last time you clicked Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 27: Understanding Administrator And User Views

    User account name is user. These account names cannot be changed. The Admin account is designed to give the service provider or VAR configuration access to the Cisco IP phone, while the User account is designed to give limited and configurable control to the end user of the device.

  • Page 28: Accessing Administrative Options, Using The Web Administration Tabs, Viewing Phone Information, Viewing Reboot Reasons

    Viewing Phone Information You can check the current status of the Cisco SPA IP phones by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status.

  • Page 29

    The reboot was triggered by system events (for example, running out of resources). IP Changed The reboot was triggered after the phone IP address was changed. The following is a list of the supported reboot/refresh reasons (Cisco SPA525G or Cisco SPA525G2): Reason Description Upgrade...

  • Page 30: Viewing The Reboot History On The Phone Web User Interface

    (http://<phone_IP_address>/admin/status.xml). In this file, tags Reboot_Reason_1 to Reboot_Reason_5 store the reboot history, as shown in this example: <Reboot_History><Reboot_String/> <Reboot_Reason_1>Provisioning(06/13/2011 14:03:43)</Reboot_Reason_1> <Reboot_Reason_2>Provisioning(06/13/2011 13:58:15)</Reboot_Reason_2> <Reboot_Reason_3>Provisioning(06/13/2011 12:08:58)</Reboot_Reason_3> <Reboot_Reason_4>Provisioning(05/26/2011 15:26:49)</Reboot_Reason_4> <Reboot_Reason_5>System 4(05/24/2011 10:20:06)</Reboot_Reason_5> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 31: Using Ivr On Ip Phones Without Screens

    To access the IVR menu: • Cisco SPA301: Press the asterisk (*) four times. Enter the number of the option and press #. • Cisco SPA501G: Press Settings. Enter the number of the option and press Some menus require entering of more information or numbers.

  • Page 32

    Recites the HTTP port on which the web server listens. Defaults to 80. Recites the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 33

    (use * to enter the decimal (.)), then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 34: Ensuring Voice Quality

    The table shows the codecs (voice compression algorithms) supported by Cisco SPA IP phones. The Mean Opinion Score (MOS) measures the voice quality by using a scale of 1–5, where 1 is the lowest quality and 5 is the highest quality.

  • Page 35

    IP phones display a HD Logo next to the call state. This allows a caller to clearly differentiate between a wide-band call and a narrow-band call. G.722 is not supported on the Cisco WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 36: Bandwidth Requirements

    504 kbps G.729 55 kbps 110 kbps 220 kbps 330 kbps 440 kbps For more information about bandwidth calculation, refer to the following web sites: http://www.erlang.com/calculator/lipb/ http://www.packetizer.com/voip/diagnostics/bandcalc.html Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 37: Factors Affecting Voice Quality

    Packet loss—Audio packets are transported by UDP. Packets might be lost or contain errors that can lead to audio sample drop-outs and distortions and lower the perceived voice quality. The Cisco SPA IP phones apply an error concealment algorithm to alleviate the effect of packet loss.

  • Page 38: Voice Quality Report Via Sip Publish

    Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design. The source can be ambient noise or 60 Hz noise from the power adaptor. The Cisco hardware design minimizes noise coupling. •...

  • Page 39

    SIP PUBLISH will be sent for session termination with some parameters retrieved from RTCP-XR filled with default values. The Cisco SPA IP phones resend the SIP PUBLISH messages with the voice quality report once per 5xx response with a valid Retry-After header.

  • Page 40: Chapter 2: Configuring Lines, Configuring A Line Key

    Configuring Lines The Cisco SPA IP phones provide different numbers of lines depending on the phone model. Each line corresponds to a phone number (or extension) used for calls. Each line can support two calls. For example, a four-line phone can handle eight calls.

  • Page 41: Configuring Shared–line Appearance

    The number of line keys depends on the model of the IP phone (does not apply to the Cisco WIP310). Generally you should reserve Line Key 1 on the IP phone as the primary and private extension of the designated user.

  • Page 42

    Each IP phone can be configured independently. Although the account information is usually the same for all of the Cisco SPA IP phones, settings such as the dial plan or the preferred codec can vary between phones and continue to support shared- line appearance.

  • Page 43: Configuring Call Appearance Per Line

    Settings) lets you choose the number of calls per line button. The default value is This option is not supported on the Cisco SPA501G and Cisco SPA301 phones. Also, this feature is only supported when the phones are operating in SIP mode.

  • Page 44: Expand Call Appearance Per Line, Configuring Call Appearance Mapping Style

    You can assign an extension to both the line LEDs. The first call always causes the assigned LED to flash. Choose one of the following: • Vertical First—The next LED on the phone flashes with the second incoming call. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 45: Configuring Unused Line Keys To Access Services

    Horizontal first—The same LED flashes with the second incoming call. Configuring Unused Line Keys to Access Services On the Cisco SPA300 Series and Cisco SPA500 Series IP phones, unused or idle phone lines can also be configured to access services, such as: •...

  • Page 46: Broadsoft Advanced Call Park And Recall Support, Assigning, Picking, And Monitoring A Parked Call

    The parking lot number has to be the configured SIP line on the phone. To assign and pick up a parked call: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 47

    Configure the proper access codes for Broadsoft call park (Attendant Console Call NOTE Park Code) and call pick up (Attendant Console Call unPark Code) function. Click Submit All Changes. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 48: Assigning Busy Lamp Field, Call Pickup, Or Speed Dial Functions To Unused Lines

    Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines You can configure unused or idle lines on a Cisco SPA300 Series or Cisco SPA500 Series IP phones to interact with another line in the system. For example, if you have two idle lines on an assistant’s phone, you can configure those lines to show...

  • Page 49: Configuring Speed Dial

    Configuring Speed Dial In this example, the assistant, Bob (extension 200), has another idle line (line 5) on his Cisco SPA508G. He wants to speed dial his supervisor Mark (extension 400) from that line. To configure this feature for Bob: Click Admin Login >...

  • Page 50: Configuring Dtmf Wait And Pause Parameters

    , (comma)—A 2-second pause that is inserted for each comma in the string. X (wait)—Awaits user input and acknowledgement • The “Waiting for more digits input. When done, press OK to continue” message displays. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 51

    DTMF signals. If this occurs while the user is editing an entry, the edits might be lost. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 52: Configuring Audio Indication For Call Pickup Event

    DTMF signals, depending on the duration the call is connected before it is transferred, for example, any internal call through a Cisco UC320. As soon as the call is connected, it is transferred and the DTMF signals are ignored in the Cisco UC320.

  • Page 53: Configuring Basic Or Advanced Call Park Function To A Line Key

    BroadSoft Advanced Call Park and Recall Support, page 45 • MetaSwitch Call Park Function Support For example to configure unused line keys for call park and retrieval on Cisco SPA 525G/SPA525G2 (MetaSwitch): Click Admin Login > advanced > Voice > Att(endant) Console.

  • Page 54

    Ext 1 tab. You can also use fnc=prk;sub=05@$PROXY to set this value. Click Submit All Changes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 55: Chapter 3: Customizing Standard Features, Configuring Phone Information And Display Settings, Enabling Sms Messaging

    Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) • Configuring XML Services • Configuring Music On Hold • Configuring Extension Mobility • Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 56: Configuring The Phone Name, Customizing The Startup Screen

    You can create a text or 128-by-48 pixel by 1-bit deep image logo to display when the IP phone boots up. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) A logo displays during the boot sequence for a short period after the Cisco logo displays.

  • Page 57: Changing The Display Background (wallpaper)

    Select the background picture in the Select Background Picture menu: STEP 3 • None–Does not display a background picture. • BMP Picture–Displays the BMP Picture Download URL picture. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 58

    URL, the phone downloads the picture from the link and displays it on the IP phone screen. The phone automatically retrieves the picture after the specified number of seconds. Click Submit All Changes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 59: Configuring The Screen Saver

    STEP 5 Configuring the Screen Saver You can configure a screen saver for the Cisco SPA300 Series and Cisco SPA500 Series IP phones. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly by using phone Setup button.)

  • Page 60: Configuring The Lcd Contrast

    Under LCD, in the LCD Contrast field, enter a number value from 1 to 30. The higher STEP 2 the number, the greater the contrast on the IP phone screen. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 61: Configuring Back Light Settings (cisco Spa525g Or Cisco Spa525g2), Configuring Linksys Key System Parameters

    Linksys Key System—Enables or disables the Linksys Key System for use System with the Cisco SPA9000. Defaults to yes. See the Cisco SPA9000 Administration Guide for more details. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 62: Enabling Call Features

    Enabling Call Features • Multicast Address—Used by the Cisco SPA9000 to communicate with Cisco SPA IP phones. Defaults to 224. 1 68. 1 68. 1 68:6061. (The Cisco SPA501G, can be configured by using the IVR. See the “Using IVR on IP Phones Without Screens”...

  • Page 63: Secure Call Indication Tone

    Under Call Progress Tones, enter the tone string in the Secure Call Indication Tone field. Defaults to 397@-19,507@-19;15(0/2/0,.2/. 1 /1,. 1 /2. 1 /2). See Scripting for Cadences, Call Progress Tones, and Ring Tones for syntax information. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 64: Enabling Anonymous Call And Caller Id Blocking Services, Enabling Call Back Service

    To enable call back service, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Call Back Serv field, choose yes to enable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 65: Enabling Call Park And Call Pickup Services, Enabling Call Transfer And Call Forwarding Services

    Cfwd Busy—Forwards calls only if the line is busy. • Cfwd No Ans—Forwards calls only if the line is not answered. Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 66: Logging Missed Calls

    On the Cisco SPA300 Series and Cisco SPA500 Series IP phones, users can press the Ignore softkey to divert a ringing call to another destination.

  • Page 67: Enabling Paging (intercom), Configuring Paging Groups

    Group Paging lets the user page all the client Cisco SPA IP phones at once, or page groups of phones. If the client phone is on an active call while a group page starts, the incoming page is ignored.

  • Page 68

    For each Sales phone, enter the following in the Phone > Multiple Paging Groups Parameters > Group Paging Script field: pggrp=224.123.123.121:43210;name=All; num=801;listen=yes; pggrp=224.123.123.121:43211;name=Sales;num=802; listen=yes; pggrp=224.123.123.121:43212;name=Support;num=803; pggrp=224.123.123.121:43213;name=Engineering;num=804; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 69: Enabling Service Announcements, Configuring Voice Mail And Message Waiting Settings, Configuring Voice Mail

    Ext n. Under Call Feature Settings, enter the voice mail line number and phone extension in the Mailbox ID field. For example, 2101 indicates that the Cisco SPA400 voice mail server is configured on the Cisco SPA9000 Line 2, phone extension 101.

  • Page 70: Configuring The Message Waiting Indicator, Customizing Phone Softkeys

    To enable the indicator at the top of your Cisco SPA300 Series or Cisco SPA500 Series IP phone to light when voice mail is left, or on a Cisco WIP310 display a seeing message waiting notification, navigate to Admin Login > advanced >...

  • Page 71

    Customizing Standard Features Customizing Phone Softkeys On a Cisco SPA525G or Cisco SPA525G2 in the Off Hook state, the More softkey NOTE is fixed in position 4 and cannot be changed. The table below lists each softkey and the phone state under which the softkey displays.

  • Page 72

    Idle Mobility. em_logout Logout Logs user out of Extension Idle Mobility. endcall End Call Ends a call. Connected, Off- hook, Progressing, Start-Xfer, Start- Conf, Conferencing, Releasing, Resume Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 73

    Idle, Off-Hook ringing on another extension by (no input) entering the extension number. redial Redial Displays the redial list. Idle, Connected, Start-Conf, Start- Xfer, Off-Hook (no input), Hold Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 74

    Requires that Attn Xfer Serv is enabled and there are two or more calls that are active or on hold. Click Submit All Changes. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 75: Programmable Softkeys, Configuring Psk Fields

    The field displays on the softkey on the IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters are used, the label can be truncated on the IP phone screen.

  • Page 76

    STEP 4 left of the IP phone screen when the phone is idle, when the phone is connected on a call, and when the phone is off hook. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 77: Configuring Toggling For Psks

    The name field displays on the softkey on the IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone.

  • Page 78: Configuring Psks To Call Xml Scripts, Physical Hold Button And Psk Linking

    8 characters for a Cisco SPA300 Series or Cisco SPA500 Series phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters are used, the label can be truncated on the IP phone screen.

  • Page 79: Configuring Ring Tones

    STEP 4 Configuring Ring Tones You can define up to 12 ring tones for a Cisco SPA300 Series or Cisco SPA500 Series IP phone. In addition to these 12 ring tones, 4 user-configurable ring tones can be used in place of some of the default ring tones. See Appendix A, “Ring...

  • Page 80

    (Cisco SPA525G or Cisco SPA525G2) 1, 2, 3, 4, file://Pulse1.raw, file:// Ring7.raw, file://Warble.raw, w=file://Low.raw, file://Floor.raw, file:// Reverb.raw • Cadence (c)—1, 2, 3, 4, or 5 (Not supported on the Cisco SPA300 Series or Cisco SPA5XXG.) Click Submit All Changes. STEP 2 You can also configure four additional ring tones to replace up to four of the standard default ring tones.

  • Page 81

    The phone does not require rebooting after downloading a ring tone. path To remove the User 1 ring tone from the phone, set the to delete, as follows: http://phone_ip_addr/ringtone1?/delete Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 82: User-created Mp3 Ring Tones (cisco Spa525g Or Cisco Spa525g2)

    User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) A Cisco SPA525G or Cisco SPA525G2 user can create up to two ring tones from an MP3 audio file stored on a USB memory device. For instructions, see the Cisco Small Business SPA525G and SPA525G2 SIP IP Phones User Guide, located on Cisco.com.

  • Page 83

    Click Save As to save the file to your computer. Enter the file name and press Save. STEP 7 Close the open Ring Tone Utility windows. STEP 8 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 84: Assigning A Ring Tone To An Extension

    Under Call Feature Settings in the Default Ring field, choose from the following: STEP 2 • No Ring • 1 through 12 • User 1 • User 2 Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 85: Configuring Rss Newsfeeds (cisco Spa525g Or Cisco Spa525g2)

    5—Politics News (defaults to URL http:// rss.news.yahoo.com/rss/politics) Weather Choose which unit to display for weather information Temperature Unit (Fahrenheit or Celsius). Click Submit All Changes. The phone reboots. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 86: Configuring Audio Settings

    (Default) Original—Handset set to Version 2 and below. V3—Handset set to Version 3. Deep Bass Sets a standard tone or an enhanced bass tone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 87

    Voice > Phone. Under Audio Input Gain (dB), choose the item to configure: • A positive value increases amplification (sound is louder). • A negative value decreases amplification (sound is quieter). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 88

    Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) The Cisco SPA525G or Cisco SPA525G2 supports Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset. The Cisco SPA525G2 also supports Bluetooth communications with a Bluetooth-enabled mobile phone. You can do the following: •...

  • Page 89: Pairing A Bluetooth Headset

    To enable a Bluetooth headset from the phone web user interface: Click Admin Login > advanced > Bluetooth. STEP 1 Under Bluetooth Device, choose On. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 90

    STEP 5 following: • Phone—Configures a Cisco SPA525G2 with a Bluetooth-enabled mobile phone. (The Cisco SPA525G pairs with headsets only; it does not pair with mobile phones.) • Both—The Cisco SPA525G2 uses a Bluetooth headset or operates with a Bluetooth-enabled mobile phone (see...

  • Page 91

    Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the STEP 5 following: • Handsfree—Your Cisco SPA525G2 operates as a handsfree device with a Bluetooth-enabled mobile phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 92

    The procedure varies depending on your phone model. The example in this section uses an Apple iPhone. Before starting, it is helpful to find the MAC address of your Cisco SPA525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information.

  • Page 93: Enabling Sms Messaging

    STEP 4 The mobile phone appears in the list of Bluetooth devices. Enabling SMS Messaging The Cisco SPA IP phones can receive and display text messages by using SIP (RFC-3428). Cisco WIP310 users can send receive text messages. When this feature is enabled, the IP phone screen displays messages up to 255 characters in length.

  • Page 94

    Under the System Configuration section in the Enable Web Server field, verify STEP 2 that the parameter is set to yes to enable the web administration server. (For the Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 95

    Customizing Standard Features Enabling and Configuring the Phone Web Server Cisco 301 and Cisco SPA501G, this can be configured by using the IVR. See the “Using IVR on IP Phones Without Screens” section on page 30.) In the Web Server Port field, enter the port to access the web server. The default STEP 3 is port 80.

  • Page 96

    Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones The Cisco SPA300 Series and Cisco SPA500 Series IP phones support Lightweight Directory Access Protocol (LDAP) v3.

  • Page 97

    Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Corp Dir Name Enter a free-form text name, such as Corporate Directory. LDAP Server Enter a fully qualified domain name or IP address of LDAP server, in the format nnn.nnn.nnn.nnn.

  • Page 98

    Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Last Name Filter Define the search for surnames [sn], known as last name in some parts of the world. For example, sn:(sn=*$VALUE*).

  • Page 99

    Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Display Attrs Enter the format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) •...

  • Page 100: Configuring Broadsoft Settings (cisco Spa300 Series And Cisco Spa500 Series), Configuring Broadsoft Directory

    To improve security, the SPA phone firmware places access restrictions on the host server and directory name entry fields. Field Access Restriction Dir. Name Admin password required (if set) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 101: Configuring Personal Address Book

    Sample Personal address book xml format (for SPA525G phones, SPA300 seris and SPA500 series phones use a subset): <flat-profile> <paddrbook> <entry> <name>Abc Test</name> <homePhone>4081111234</homePhone> <workPhone>4082221234</workPhone> <mobilePhone>4083331234</mobilePhone> <ringToneID>1</ringToneID> </entry> <entry> <name>Def Test</name> <homePhone>4081001234</homePhone> <ringToneID>1</ringToneID> </entry> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 102: Synchronization Of Do Not Disturb And Call Forward On A Per Line Basis (ap Plicable To Broadsoft)

    Cisco SPA301 or Cisco SPA501G—The softkey and phone menu settings are not available. • Cisco SPA509—Lines 9–12 cannot be set by using the SoftKeys or Menu settings. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 103: Configuring Synchronization Of Dnd And Cfwd

    Broadsoft server related to ACD. Limitations: • Cisco SPA301 or Cisco SPA501G—ACD is not supported. The ACD Login and Status keys are not visible. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 104: Configuring Broadsoft Acd Support, Configuring Xml Services

    The following table shows some Cisco XML objects that are supported: Cisco XML Object Supported Phone CiscoIPPhoneMenu Cisco SPA5XXG, Cisco SPA30X, Cisco SPA525G or Cisco SPA525G2 CiscoIPPhoneText CiscoIPPhoneInput CiscoIPPhoneDirectory CiscoIPPhoneIconMenu CiscoIPPhoneStatus CiscoIPPhoneExecute Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 105: Xml Directory Service

    The parameter "XML UserName" in XML URL is replaced by $XML UserName. For example: If the parameter XML UserName is set as "cisco", and the XML Directory Service URL is http://www.sipurash.compath?username=$XML_User_Name, when the request is sent out, the URL will be http://www.sipurash.com/...

  • Page 106: Xml Applications, Macro Variables

    MAC Address using lower case hex digits—MA • Product Name—PN • Product Series Number—PSN • Serial Number—SERIAL_NUMBER The following table shows the list of macros supported on the SPA phones: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 107

    Provisioning State (a numeric string): • -1 = explicit resync request • 0 = power-up resync • 1 = periodic resync • 2 = resync failed, retry attempt Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 108

    Customization status viewable on Web UI Info page. INCOMINGNAME REMOTENUMBER DISPLAYNAMEn The contents of the Line N Display Name configuration parameter. AUTHIDn The contents of the Line N auth ID configuration parameter. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 109

    URL configured here, unless you enter a different URL when configuring the line button. See the “Horizontal first—The same LED flashes with the second incoming call.” section on page Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 110: Configuring Music On Hold, Configuring Extension Mobility

    To configure extension mobility: Click Admin Login > advanced > Voice > Phone. STEP 1 Under Extension Mobility, in the EM Enable field, choose yes to enable. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 111: Configuring Video Surveillance (cisco Spa525g Or Cisco Spa525g2)

    Cisco SPA525G2) The Cisco SPA525G or Cisco SPA525G2 provides a simple video surveillance solution for a small business office. It works with the Cisco WVC2300 Wireless-G Business Internet Video Camera and the Cisco PVC2300 Business Internet Video Camera to provide simple video monitoring from your IP phone of a location such as a lobby entrance or doorway.

  • Page 112: Configuring The User Name And Account On The Camera

    In the Access Password field, enter the password for the phone username that STEP 7 you created by using the camera phone web user interface. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 113: Viewing The Video

    Scroll to the camera from which you want to view and press Monitor or Select. STEP 3 Pressing Call dials the number associated with the camera (see Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 114: Chapter 4: Configuring Sip, Spcp, And Nat, Sip And Cisco Ip Phones

    Session management boundaries. controls the attributes of an end-to-end call. The diagram shows a SIP request for connection to another subscriber in the network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 115

    RTP provides mechanisms for the sending and receiving applications to support streaming data. Typically, RTP runs on top of UDP. See Mapping with STUN. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 116: Sip Over Tcp, Sip Proxy Redundancy, Configuring Survivable Remote Site Telephony (srst) Support

    DNS server. If configured, the DNS server returns an SRV record that contains a list of SIP proxy servers for the domain, with their host names, priority, listening ports, and so forth. The Cisco IP phone tries to contact the hosts in the order of their priority.

  • Page 117: Dual Registration, Alternate Proxy And Dual Registration Disabled, Register Upon Failover/recovery

    Failover—SPA phone peforms a failover to an alternate proxy when the SIP request gets no response. • Recovery—The phone attempts to re-register with the primary proxy while registered or actively connected to the secondary proxy. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 118: Rfc3311 Support, Support For Sip Notify Xml-service

    Method. Support for SIP NOTIFY XML-Service The Cisco SPA300 Series and Cisco SPA500 Series IP phones support the SIP NOTIFY XML-Service event. On receipt of a SIP NOTIFY message with an XML- Service event, the IP phone challenges the NOTIFY with a 401 response if the message does not contain correct credentials.

  • Page 119: Configuring Sip, Configuring Basic Sip Parameters

    Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP SIP settings for the Cisco SPA IP phones are configured for the phone in general and for individual extensions. Configuring Basic SIP Parameters To configure general SIP parameters, navigate to Admin Login > advanced >...

  • Page 120

    (non-compact) headers, the phone substitutes incoming headers with compact headers. If set to no, Cisco SPA IP phones use normal SIP headers. If inbound SIP requests contain compact headers, the phones reuse the same compact headers when generating the response, regardless of this setting.

  • Page 121

    Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Notify If set to yes, Cisco SPA IP phones send out a NOTIFY with Conference event=conference when starting a conference call (with the BroadSoft Conference Package). Defaults to no. RFC 2543 Call...

  • Page 122

    REFER to the transferee when initiating a fully- attended call transfer (where the transfer target has answered). Default value is “no,” where the call leg is not held. Not applicable to Cisco WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 123: Configuring Sip Timer Values

    0 to 64 seconds. Defaults to 16 seconds. SIP Timer J RFC-3261 Wait time for Non-INVITE request retransmits. Ranges from 0 to 64 seconds. Defaults to 16 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 124

    REGISTER after a failure. Minimum and maximum random delay to be added to the short timer. The range is from 0 to 268435455. Defaults to 0, which disables this feature. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 125

    0 to 268435455. Defaults to 10 seconds. 1. Cisco IP phones can use a RETRY-AFTER value when it is received from a SIP proxy server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before to REGISTER again.

  • Page 126: Configuring Response Status Code Handling, Configuring Rtp Parameters

    Max RTP ICMP Err—Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call. If the value is set to 0 (the default), the Cisco IP phone ignores the limit on ICMP errors, disabling the feature.

  • Page 127

    The NTP timestamp used in the SR is a snapshot of the Cisco IP phone local time, not the time reported by an NTP server. If the Cisco IP phone receives a RR from a peer, it tries to compute the round Call Round Trip Delay...

  • Page 128: Configuring Sdp Payload Types

    Cisco IP phones use the configured codec names in outbound SDP. For incoming SDP with standard payload types of 0-95, the Cisco IP phone ignores the codec names. For dynamic payload types, the Cisco IP phone identifies the codec by the configured codec names (comparison is case-sensitive).

  • Page 129

    G.711a codec name used in SDP. Defaults to Pulse Code Modulation A-Law (PCMA). G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 130

    G.723 codec name used in SDP. Defaults to G723. Not applicable to the Cisco WIP310, Cisco SPA525G or Cisco SPA525G2. EncapRTP Codec Name EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 131: Configuring Sip Settings For Extensions

    Description SIP Transport Select from UDP, TCP or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 132

    Defaults to 4. Refer-To Target Indicates the refer-to target. Select yes to send the SIP Contact Refer to the contact. Otherwise, select no. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 133

    REGISTER requests/responses. Defaults to none. Refer Target Bye Delay time for the Refer Target Bye Delay. Enter the Delay appropriate period of time in seconds. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 134

    To enable this feature, select yes. Otherwise, select no. Defaults to yes. Not applicable to the Cisco WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 135

    VAD. yes—enable. Not applicable to the Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 136

    123.collect@123. 1 23. 1 23. 1 23:5555 • 5678@domain.com:5656 For example if extension 1 was configured by using the phone profile: <Voice_Quality_Report_Address_1_ ua="na"> collector@domain.com </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na"> 123.collect@123.123.123.123:5555 </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na"> 5678@domain.com:5656 </Voice_Quality_Report_Address_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 137: Configuring A Sip Proxy Server

    In both examples Use DNS SRV to no and DNS SRV Auto Prefix are set to no. Outbound Proxy All outbound requests are sent as the first hop. Enter an IP address or domain name. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 138

    The phone automatically prepends the proxy or outbound proxy name with _sip._udp when performing a DNS SRV lookup on that name. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 139: Configuring Subscriber Information Parameters

    Description Display Name Name displayed as the caller ID. User ID Extension number for this line. Password Password for this line. Defaults to blank (no password required). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 140: Configuring The Ip Phone Communications Protocol

    By default, the phone automatically detects the protocol and the Unified Communications device. Cisco SPA500 Series IP Phones can be used as part of a Cisco Unified Communications System that uses Smart Phone Control Protocol (SPCP), also known as Skinny Call Control Protocol (SCCP), to manage a voice network. Or the phones can be configured to use Session Initiation Protocol (SIP), an IETF-defined signaling protocol that controls voice communication sessions in an IP network.

  • Page 141: Configuring The Protocol On A Cisco Spa525g Or Cisco Spa525g2

    SIP unless it detects a Cisco Unified Communications device. When set to no, the phone uses the protocol set in the Signaling Protocol field. The Cisco SPA301 or the Cisco SPA501G can be configured by using the IVR. See Using IVR on IP Phones Without Screens for more information.

  • Page 142: Nat Mapping With Session Border Controller, Nat Mapping With Sip-alg Router

    Enter the public IP address for your router EXT IP field. STEP 3 Click the Ext_n tab and navigate to NAT Settings. STEP 4 Set NAT Mapping Enable to yes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 143: Nat Mapping With Stun

    Set the following parameters to yes: STEP 2 • Handle VIA received • Insert VIA received, • Substitute VIA Addr • Handle VIA rport • Insert VIA rport Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 144: Determining Whether The Router Uses Symmetric Or Asymmetric Nat

    STEP 3 if the port number is anything other than the default, 514. It is not necessary to include the port number if it is the default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 145

    Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones The address and port number must be reachable from the Cisco IP phone. The port number appears on the output log file name. The default output file is syslog.514.log (if port number was not specified).

  • Page 146: Chapter 5: Configuring Security, Quality, And Network Features, Setting Security Features

    The security features ensure that calls are secure and authenticated. Configuring Domain and Internet Settings Configuring Restricted Access Domains If you enter domains, the Cisco IP phones respond to SIP messages only from the identified servers. To configure restricted access domains, navigate to Admin Login > advanced >...

  • Page 147: Configuring Dhcp, Static Ip, Or Pppoe Connection Type

    If you are configuring a Cisco SPA525G or Cisco SPA525G2, also configure: LAN MTU—LAN Maximum Transmission Unit size. Default value: 1500. Duplex Mode—Choose the speed/duplex for the phone Ethernet ports: Auto, 10MBps/Duplex, 10MBps/Half, 100Mbps/Duplex, 100MBps/Half Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 148

    PPPoE link. PPPoE Login Password—The password assigned by the ISP. PPPoE Service Name—The service name assigned by the ISP. The Cisco SPA301 or Cisco SPA501G can be configured by using the IVR. See Using IVR on IP Phones Without Screens.

  • Page 149: Challenging Sip Initial Invite And Mwi Messages, Encrypting Signaling With Sip Over Tls

    TLS Record Protocol--layered on a reliable transport protocol, such as SIP or TCH, it ensures that the connection is private by using symmetric data encryption and it ensures that the connection is reliable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 150: Securing Voice Traffic With Srtp, Configuring Voice Codecs

    Cisco SPA IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone, navigate to Admin Login > advanced > Voice >...

  • Page 151

    Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco SPA IP phones to match a codec name with the far-end device or gateway codec name. Cisco SPA IP phones allow the network administrator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far-end equipment.

  • Page 152

    To enable the use of the G.726 codec at 40 kbps, select yes. Otherwise, select no. Defaults to yes. Not applicable to the Cisco WIP310, Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 153

    AVT sends DTMF as AVT events. • INFO uses the SIP INFO method. • Auto uses InBand or AVT based on the outcome of codec negotiation. Defaults to Auto. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 154

    Invite with a 200 OK response advertising the preferred codec only. When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 155: Setting Optional Network Servers

    Debug Server. Debug Server—Debug server name and port for logging debug information. The level of detailed output depends on the Debug Level. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 156: Configuring Vlan Settings, Configuring Cisco Discovery Protocol (cdp)

    Defaults to blank. Enable Bonjour—Bonjour is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable. Applies to the Cisco SPA525G or Cisco SPA525G2 only.

  • Page 157: Configuring Lldp-med

    IEEE 802. 1 AB (LLDP) Specification of May 2005, and ANSI TIA-1057 of April 2006. Cisco SPA IP phones operate as LLDP-MED Media End Point Class III devices with direct LLDP-MED links to Network Connectivity Devices, according to the Media Endpoint Discovery Reference Model and Definition (ANSI TIA-1057 Section 6).

  • Page 158: Tlv Information

    Port ID TLV • Time to live TLV • End of LLDPDU TLV There are some restrictions in the implementation of LLDP-MED on the Cisco IP Phones: • Storage and retrieval of neighbor information is not supported. • SNMP and corresponding MIBs are not supported.

  • Page 159

    For the outgoing LLDPDU, in the System Name TLV, the value is the same as ‘Platform TLV” for CDP. For the Cisco SPA525G2, the name is “SPA525G2.” The incoming LLDPDU, the System Name TLV, is ignored and not validated. Only one System Name TLV is allowed for the outgoing and incoming LLDPDUs.

  • Page 160

    0x8000 to indicate unknown. The Cisco SPA525G/525G2 allows the administrator to set the switch operational mode to auto-negotiation or to a specific speed/duplexity. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 161

    Incoming LLDPDU—Multiple Network Policy TLVs for different application types are allowed. The phone will only support and interpret the TLV with the application type=1 (Voice). TLVs for other application types are ignored and not validated. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 162

    The following sections describe network policy and QoS for the IP phones. Special VLANs VLAN=0, VLAN=1 and VLAN=4095 are treated the same way as an untagged VLAN. As the VLAN is untagged, CoS is not applicable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 163

    If the VLAN > 1 and VLAN < 4095, the VLAN is set accordingly. CoS and ToS are based on the default as previously described. DSCP is applicable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 164

    If there is a valid network policy for voice application from LLDP-MED PDU and if the tagged flag is not set, only the DPSC (mapped to ToS) is applicable. For the Cisco SPA525G/525G2, when the VLAN is changed, the user sees the voice component refreshed when IP address is changed. For the Cisco SPA50X, the phone reboots and restarts the fast start sequence.

  • Page 165: Configuring The Vlan Settings

    Defaults to 0. Enable CDP Enable CDP only if you are using a switch that has CDP. CDP is negotiation-based and determines on which VLAN the IP phone resides. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 166

    LLDP-MED to work. Configuring a delay can be important for networks that use Spanning Tree Protocol. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 167: Configuring Ssl Vpn On The Cisco Spa525g Or Cisco Spa525g2

    SRTP for secured audio is not supported. • Video monitoring is not supported. To configure and use the Cisco SPA525G or Cisco SPA525G2 on a VPN, you must do the following: 1. Configure the VPN on the VPN server by using Cisco AnyConnect VPN client software.

  • Page 168: Configuring The Vpn On The Security Appliance

    Download the Cisco AnyConnect VPN client software from Cisco.com and install it STEP 1 on the VPN server. Download a Cisco IOS version that supports this feature and install it on the VPN STEP 2 server. Configure SSL VPN on the VPN server.

  • Page 169

    Enter the username to log in to the VPN server. STEP 6 Enter the password for the user. STEP 7 (Optional) Enter the tunnel group, if this is required by the VPN server. STEP 8 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 170

    Cisco SPA525G2 in SPCP mode.) Click the Info tab. • Use the phone menu: Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 171: Chapter 6: Provisioning

    TFTP, HTTP, or HTTPS. The Cisco IP phones accept configuration profiles in XML format, or in a proprietary binary format generated by the SIP Profile Compiler (SPC) available from Cisco. The Cisco IP phones support 256-bit symmetric key encryption to secure the XML content of the profiles.

  • Page 172: Redundant Provisioning Servers, Retail Provisioning

    (FQDN). The use of a FQDN facilitates the deployment of redundant provisioning servers. When the provisioning server is identified through a FQDN, the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS. Only DNS A-records are supported for provisioning; DNS SRV address resolution is not available for provisioning.

  • Page 173: Automatic In-house Preprovisioning

    URL of the Cisco IP phone provisioning server. Subsequently, when a new customer signs up for service, the preprovisioned Cisco IP phone can be simply bar-code scanned, to record its MAC address or serial number, before being shipped to the customer. Upon receiving the unit, the customer connects the unit to the broadband link.

  • Page 174: Using Https, Server Certificates

    To use HTTPS with Cisco IP phones, you must generate a Certificate Signing Request (CSR) and submit it to Cisco. The Cisco IP phone generates a certificate for installation on the provisioning server that is accepted by Cisco IP phones when they seek to establish an HTTPS connection with the provisioning server.

  • Page 175: Client Certificates, Obtaining A Server Certificate

    Generate a private key that will be used in a CSR (Certificate Signing Request). STEP 2 This key is private and you do not need to provide this key to Cisco support. Use open source “openssl” to generate the key. For example: openssl genrsa -out <file.key>...

  • Page 176: Manually Provisioning A Phone From The Keypad

    Provisioning Manually Provisioning a Phone from the Keypad Email the CSR (in zip file format) to the Cisco support person or to STEP 4 ciscosb-certadmin@cisco.com. The certificate is signed by Cisco and given to you. Manually Provisioning a Phone from the Keypad...

  • Page 177: Sample Configuration File

    Navigate to Misc Settings. STEP 2 Navigate to profile rule. Enter the profile rule in the following format: STEP 3 protocol://server[:port]/profile_pathname For example, to have the Cisco WIP310 provisioning done by a Cisco SPA9000, enter: 192.168.2.64/cfg/generic.xml Press the Resync softkey. STEP 4 Cisco SPA525G or Cisco SPA525G2 Press the Setup button.

  • Page 178: Updating Profiles And Firmware

    User intervention is not required to initiate or complete a profile update or firmware upgrade. If intermediate upgrades are required to reach a future upgrade state from an older release, the Cisco IP phone upgrade logic is capable of automating multi-stage upgrades. A profile resync is only attempted when the Cisco IP phone is idle, because this might trigger a software reboot and disconnect a call.

  • Page 179

    Resync Periodic parameter is ignored. Resync Periodic Time in seconds between periodic resynchs. If this value is empty or zero, the device does not resync periodically. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 180

    This can be overridden by this parameter. When it is set to no, the device accepts a file-not-found response from the server as a successful resync. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 181

    HTTP protocol. Choose post or put. User Configurable Allows a user resynch the phone from the IP phone Resync screen. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 182

    525.xml. User Configurable Allows a user resynch the phone from the IP phone Resync screen. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 183

    Click Admin Login > advanced > Voice > Provisioning. STEP 1 Under Firmware Upgrade in the Upgrade Enable field, choose yes. STEP 2 Enter the parameters defined in the table: STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 184

    Log Upgrade Failure Msg Syslog message issued after a failed firmware upgrade attempt. The default is $PN $MAC -- Upgrade failed: $ERR. License Keys This field is not used. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 185: Launch A Firmware Update By Using A Browser Command

    /wip310.img for the Cisco WIP310.) Launch a Profile Update by using a Browser Command Cisco SPA IP phones can synchronize to specific profiles stored on a remote server. The phone resyncs only when it is idle. The update is attempted automatically after the call is complete.

  • Page 186: Rebooting A Phone By Using A Browser Command, Configuring A Custom Certificate Authority

    (for example, http://192.168.2.217admin/resync?tftp:// 192.168.2.251/spaconf.cfg). Rebooting a Phone by using a Browser Command You can remotely reboot a Cisco IP phone by entering a command in a web browser URL field. To reboot a phone, enter the following command: http://phone-ip-address/admin/reboot •...

  • Page 187: General Purpose Parameters

    These parameters can be used as variables in provisioning and upgrade rules. They are referenced by prepending the variable name with a ‘$’ character, such as $GPP_A. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 188: Using Tr-069

    VoIP-phones. The technical specifications are managed and published by the Broadband Forum. Cisco IP phones can be managed by using the protocols and standards defined in TR-069. The ACS enables bulk configuration changes and firmware updates for CPEs (IP phones).

  • Page 189

    From the drop-down menu, select yes to enable TR-069 on Support the Internet Gateway Device (IGD). Enter no to disable traceability. (This is used for debugging purposes.) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 190

    BACKUP ACS Enter the backup password grants access to the ACS for Password the backup user. This password is used only for HTTP- based authentication of the CPE. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 191: Chapter 7: Configuring Regional Parameters And Supplementary Services

    Localizing Your IP Phone • Selecting a Display Language Call progress tone pass-through lets a user hear call progress tones (such as ringing) that are generated by the far-end network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 192: Scripting For Cadences, Call Progress Tones, And Ring Tones, Cadence Script, Example: Normal Ring

    Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60 s • Number of Segments = 1 • Segment 1: On=2s, Off=4s • Total Ring Length = 60s Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 193: Example 2: Distinctive Ring (short, Short, Short, Long), Tone Script, Example: Dial Tone

    Example: Dial Tone 350@-19,440@-19;10(*/0/1+2) • Number of Frequencies = 2 • Frequency 1 = 350 Hz at –19 dBm • Frequency 2 = 440 Hz at –19 dBm Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 194: Example: Sit Tone

    Frequency 2 = 1428 Hz at –16 dBm • Frequency 3 = 1777 Hz at –16 dBm • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 20s Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 195: Ring Script

    8>. Cadence-id can be 0 If w=3,4, or an url. Setting c=0 implies the on-time is the natural length of the ring tone file. break-time specifies the number of seconds to break between two bursts of ring tone, such as b=2.5. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 196: Call Progress Tones, Distinctive Ring Patterns, Example 1: Normal Ring

    Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60 s • Number of Segments = 1 • Segment 1: On=2s, Off=4s • Total Ring Length = 60s Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 197: Distinctive Call Waiting Tone, Example 2: Distinctive Ring (short, Short, Short, Long)

    If there is no matching ring tone name, or an invalid cadence value is specified, the configured Call Waiting Tone is used. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 198: Control Timer Values (sec)

    (PDD), which is the time between the start of a call and the time the phone starts ringing. A value that is too low can result in dialed digits not being correctly recognized. Defaults to 10. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 199: Configuring Supplementary Services (star Codes), Entering Star Code Values

    Defaults to 3. Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as call return, blind call transfers, call pickup, and so on.

  • Page 200

    Block CID Per Call Deact (*82)—Deactivates caller ID blocking on the next outbound call (on the current call appearance only). • Block ANC Act—Blocks anonymous calls. Applies to all extensions. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 201

    VoIP calls to a subscriber. The test results can also provide audio quality scoring, that lets a service provider better understand the subscriber’s experience. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 202

    (first or second dial tone), they can enter a * code (and the following target number according to current dial plan) to trigger the Cisco IP phone to call the target number prepended by the * code. For example:...

  • Page 203: Activating Or Deactivating Supplementary Services

    ‘s‘ = Second dial tone ‘x‘ = No tones are place, x is any digit not used above If no tone parameter is specified, the Cisco IP phone plays the prompt tone by default. If the * code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter.

  • Page 204: Vertical Service Announcement Codes (cisco Spa300 Series And Cisco Spa500 Series), Bonus Services Announcement Description

    [Regional]<Service Annc Base Number> = {announcement server base number} [Regional]<Service Annc Extension Codes> = {SAEC Script} SAEC Script format:{SA_map;}* Here * means 0 or multiple SA_map syntax: SA_serv=SA_extcode Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 205

    CDF: Caller ID disabled 12) CW CID WDT: CWCID enabled WDF: CWCID disabled 13) Block Anonymous call BAT: Block anonymous call enabled BAF: Block anonymous call disabled Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 206: Outbound Call Codec Selection Codes, Miscellaneous Parameters, Dtmf Parameters

    Does not affect DTMF transmission. Defaults to -16. DTMF Playback Length • : Local DTMF playback duration in milliseconds. Affects only OOB. Defaults to . 1 . Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 207: Localizing Your Ip Phone

    (which is also played by the Cisco SPA525G2). This does not affect operation with interactive voice response applications, as the tone is audible only on the local device. See the Cisco support community at http://www.cisco.com/go/smallbizsupport...

  • Page 208: Managing The Time And Date

    SIP Messages—Each SIP message (request or response) sent to the phone could contain a Date header with the current time information. If the header is present, the phone uses it to set its clock. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 209: Configuring Daylight Saving Time

    + or - value in the range 1-31. If value is -1, the time will change on the weekday on or before the end of the month; the last occurrence of a weekday in that month. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 210: Daylight Saving Time Examples

    The following example reflects the new change starting March 2007. DST starts on the second Sunday in March and ends on the first Sunday in November: start=3/8/7/02:0:0;end=11/1/7/02:0:0;save=1 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 211: Selecting A Display Language, Creating A Dictionary Server Script

    Selecting a Display Language This section describes how to localize the Cisco SPA300 Series and Cisco SPA500 Series IP Phone display language. You can define up to nine languages, in addition to English, to be available and host the dictionaries for each of the languages on the HTTP or TFTP provisioning server.

  • Page 212

    For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 213: Chapter 8: Configuring Dial Plans, About Dial Plans

    If the Cisco SPA IP phones are part of the Cisco SPA9000, dial plans are configured on the Cisco SPA9000. In installations where a Cisco SPA9000 is not...

  • Page 214: Digit Sequences

    4. The Cisco SPA9000 compares the dialed digits to the CALL ROUTING RULE (on SPA9000 Voice > SIP page in the PBX Parameters section). 5. If the call routing rule allows the call to process, then the Cisco SPA9000 compares the dialed digits to the LINE INTERFACE dial plan (on the Cisco SPA9000 Voice >...

  • Page 215

    For example: <:1>xxxxxxxxxx When the user dials 9725550112, the number 1 is added at the beginning of the sequence; the system transmits 19725550112. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 216

    For example: EXAMPLE: P5 A pause of 5 seconds is introduced. The Cisco SPA9000 and the Cisco IP phones implicitly append the vertical code NOTE sequences entered in the regional parameter settings to the end of the dial plan.

  • Page 217: Digit Sequence Examples

    EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 218

    The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 219: Acceptance And Transmission Of The Dialed Digits

    If the sequence is incomplete or is blocked by the dial plan, the number is rejected. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 220: Dial Plan Timer (off-hook Timer), Syntax For The Dial Plan Timer

    If no digits are pressed within 9 seconds, the call is transmitted automatically to extension 23. Create a hotline on a line button for an extension: EXAMPLE: ( P0 <:1000>) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 221: Interdigit Long Timer (incomplete Entry Timer), Syntax For The Interdigit Long Timer

    Interdigit Long Timer expires. This setting is especially helpful to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 222: Interdigit Short Timer (complete Entry Timer), Syntax For The Interdigit Short Timer

    EXAMPLE: (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 9,8,011xx. | 9,8,xx.|[1-8]xx) With the timer set to 0, the call is transmitted 9,8,1[2-9]xxxxxxxxxS0 automatically when the user dials the final digit in the sequence. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 223: Editing Dial Plans On The Ip Phone

    If you need to configure a dial plan for any other extensions on the phone STEP 8 (depending on the model), click the appropriate Extension tab, enter the dial plan, and submit the changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 224: Resetting The Control Timers

    Enter the desired values in the Interdigit Long Timer field and the Interdigit Short STEP 5 Timer field. Refer to the definitions at the beginning of this section. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 225: Chapter 9: Configuring Led Patterns

    Offhook/Proceeding Line Solid red Connected/Local active Line Solid red Shared line remote active Line Slow blink green call back mode MuteOn Mute Solid red Mute Off Mute Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 226

    Fast blink red BLF Busy LED Line/SC Solid red BLF Held LED Line/SC Slow blink red Sidecar (SC) LED button is the LED button on the Attendant Console. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 227

    Configuring LED Patterns The table shows the MWI LED pattern for the SPA301 phone in SIP mode: Description LED Pattern Temporary Ethernet link lost Heart-beat blink red Permanent Ethernet link lost (resulting in a reboot Heart-beat blink amber when link is detected again) ) amber...

  • Page 228

    This phone seized the call appearance in preparation for a new outbound call. Remote Seized LED The shared call appearance was seized by another (applicable only to phone. shared call appearance) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 229

    The corresponding extension tries to register with the proxy server. Defaults to blank. Call Back Active Call Back operation is currently active on this call. Defaults to blank. Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 230: Led Script, Led Script Examples

    2 decimal places; each value is separated by a forward slash (/). LED Script Examples c=r;p=sb Color is red and pattern is slow blink. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 231

    Color is green and pattern is steady on (default). c=a;p=ud;u=.1/.1/.1/.1/.1/.9 Color is amber (orange) and the blink pattern is: 100ms on, 100ms off, 100ms on, 100ms off, 100ms on, 900ms off. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 232

    Ext Tab • User Tab • Attendant Console Tab (Cisco SPA500 and Cisco SPA500DS) • Attendant Console Status • TR-069 Tab • Cisco SPA525G or Cisco SPA525G2-Specific Tabs Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 233: Info Tab, System Information

    Displays the default router assigned to the SPA9000. Primary DNS Displays the primary DNS server assigned to the SPA9000. Secondary DNS Displays the secondary DNS server assigned to the SPA9000. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 234

    Standard Channel Shows the wireless channel being used in the wireless connection. Security Mode Shows if wireless security is configured on the phone (yes or no). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 235: Reboot History

    A new menu, Reboot History, was added under the Setup menu. On the Reboot History Page, the 5 reboot entries are displayed in reverse chronological order, just like the Web GUI. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 236: Network Configuration (spcp)

    Populated by the Unified Communications Server; points to the authentication server. DHCP Address Released Populated by the Unified Communications Server; indicates if the DHCP address has been released. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 237: Vpn Status (cisco Spa525g Or Cisco Spa525g2 Only), Product Information

    Licenses Indicates any additional licenses that you have installed in the IP phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 238: Phone Status

    Total number of SIP messages sent (including retransmissions). SIP Bytes Sent Total number of SIP messages received (including retransmissions). SIP Messages Recv Total number of bytes of SIP messages sent (including retransmissions). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 239: Ext Status

    Indicates whether the phone user has a new voice mail waiting: Yes or No. This is updated when voice mail notification is received. Mapped SIP Port Port number of the SIP port mapped by NAT. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 240: Line/call Status

    (source or mirror) and type (media or packet). If the call is not loopback, the field appears blank. Decode Latency Number of milliseconds for decoder latency. Jitter Number of milliseconds for receiver jitter. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 241

    The mean duration, expressed in milliseconds, of the gap periods that have occurred since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 242: Downloaded Ring Tone, Custom Ca Status

    Information about the user downloaded ring tone 2: name, size, and time-stamp of the tone. Custom CA Status These fields display the status of provisioning using a custom Certificate Authority (CA). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 243

    Custom CA certificates are configured in the Provisioning tab. For more information about custom CA certificates, see the Cisco Small Business IP Telephony Devices Provisioning Guide. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 244: System Tab, System Configuration

    Select yes or no from the drop-down menu. Defaults to yes. Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 245

    Cisco SPA525G2 only) the Phone-UI-user-mode parameter is set to yes. If set to no, users cannot view and configure WiFi settings if the Phone-UI-user-mode parameter is set to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 246: Power Settings, Internet Connection Type

    IP address. If set to no, the phone keeps retrying the DHCP server to obtain a new IP address. This field is set to yes by default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 247: Static Ip Settings

    Duplex Mode—Choose one of the following to configure the speed/duplex for the phone (Cisco SPA525G or Ethernet ports: Cisco SPA525G2 SPCP mode only) • Auto • 10MBps/Duplex • 10MBps/Half • 100Mbps/Duplex • 100MBps/Half Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 248: Pppoe Settings (cisco Spa525g Or Cisco Spa525g2 Only), Optional Network Configuration

    DHCP is disabled, this is the secondary DNS server. Defaults to 0.0.0.0. DNS Server Order Specifies the method for selecting the DNS server. The options are Manual, Manual/DHCP, and DHCP/Manual. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 249

    Used for IP phone network layer debugging purposes. Do not use except when advised to do so by Cisco technical support, as this may impact system performance. Set to no by default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 250: Vlan Settings

    0-4095 (default 0). Value of the VLAN ID. The phone tags all the untagged frames coming from the PC (it will not tag frames with an existing tag). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 251: Wi-fi Settings (cisco Spa525g Or Cisco Spa525g2 Only)

    Spanning Tree Protocol. Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only) Parameter Description SPA525-wifi-on Set to yes to enable Wireless-G service. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 252: Bluetooth Settings (cisco Spa525g Or Cisco Spa525g2 Only)

    If the phone should attempt to connect to the VPN each time it is powered on. Choose yes to have the phone try to automatically connect, or no to keep the default behavior. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 253: Inventory Settings

    The Asset ID is not displayed on the phone screen. Changing the Asset ID field causes the phone to reboot. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 254: Sip Parameters

    User-Agent name to be used in a REGISTER request. If this is not specified, the <SIP User Agent Name> is also used for the REGISTER request. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 255

    SIP requests contain normal headers, the phone substitutes those headers with compact headers (if defined by RFC-261) if <Use Compact Header> parameter is set to yes. Default: no Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 256

    Package, which enables a user to start a conference by clicking a button in an external application. Notify Conference If enabled, the unit will send out a NOTIFY with event=conference when starting a conference. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 257

    PC. Caller ID Header Provides the option to take the caller ID from PAID-RPID-FROM, P-ASSERTEDIDENTITY, REMOTE-PARTY-ID, or FROM header. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 258

    When enabled and the Notify message body is too big causing fragmentation, the Notify message xml dialog is simplified; Session Description Protocol (SDP) is not included in the dialog xml content. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 259

    INVITE message “From” header, even if the call is an anonymous call. When the parameter is set to no, the phone displays "Anonymous Caller" as the caller ID. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 260: Sip Timer Values (sec)

    INVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999. Defaults to 240 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 261

    Random delay range (in seconds) to add to <Register Retry Intvl> when retrying REGISTER after a failure. This feature was added in Release 5. 1 . Defaults to blank, which disables this feature. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 262

    This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.

  • Page 263: Response Status Code Handling

    Defaults to blank. Retry Reg RSC Interval to wait before the SPA9000 retries registration after failing during the last registration. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 264: Rtp Parameters

    RTP packets to the peer before the SPA9000 terminates the call. If value is set to 0, the SPA9000 ignores the limit on ICMP errors. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 265

    <Call Round Trip Delay> value (ms) in the Info section of SPA9000 web page. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 266: Sdp Payload Types

    SDP Payload Types The configured dynamic payloads are used for outbound calls only where the Cisco SPA9000 presents the SDP offer. For inbound calls with a SDP offer, the Cisco SPA9000 follows the caller dynamic payload type assignments. The Cisco SPA9000 uses the configured codec names in its outbound SDP. The SPA9000 ignores the codec names in incoming SDP for standard payload types (0-95).

  • Page 267

    Not applicable to Cisco SPA525G2 Cisco WIP310 G729b Dynamic Payload G729b Dynamic Payload type. Defaults to 99. EncapRTP Dynamic EncapRTP Dynamic Payload type. Payload Defaults to 112. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 268

    G.726-24 codec name used in SDP. Defaults to G726-24. Cisco WIP310, NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. G726r32 Codec Name G.726-32 codec name used in SDP. Defaults to G726-32. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 269

    G.722 codec name used in SDP. Defaults to G722. Cisco WIP310 NOTE Not supported on the EncapRTP Codec Name EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 270: Nat Support Parameters

    Defaults to no. Substitute VIA Addr Lets you use NAT-mapped IP:port values in the VIA header. Select yes or no from the drop-down menu. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 271

    SDP (if NAT Mapping is enabled for that line). However, the results of STUN and VIA received parameter processing, if available, supersede this statically configured value. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 272: Linksys Key System Parameters

    Enables or disables auto discovery of the call Discovery control server (for example, the Cisco SPA9000). Disable this feature for teleworkers or other scenarios where multicast does not work. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 273

    When set to no, the page is not automatically answered, and the user can decide to answer the page or stay on the active call. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 274: Provisioning Tab, Regional Tab, Call Progress Tone Description

    Prompts the user to enter a call forwarding phone number. Defaults to 520@-19,620@-19;10(*/0/1+2). Busy Tone Played when a 486 RSC is received for an outbound call. Defaults to 480@-19,620@-19;10(.5/.5/1+2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 275

    Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the IP phone screen. Defaults to 914@-16,1371@-16,1777@-16;20(.274/ 0/1,.274/0/2,.380/0/3,0/4/0). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 276

    (less than 30 seconds) and at a reduced level (less than -19 dBm) so it does not interfere with the conversation. Defaults to 397@-19,507@-19;15(0/2/0,.2/. 1 /1,. 1 / 2. 1 /2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 277

    The default value for this parameter is 440@-10;30(.3/9.7/1), which is the same as the call waiting tone. This feature appears as follows in the phone configuration file: <Call_Pickup_Tone ua="na">440@-10;30(.3/9.7/ 1)</Call_Pickup_Tone> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 278: Distinctive Ring Patterns

    Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence 8 Cadence script for distinctive ring 8. Defaults to 60(0.25/9.75) Cadence 9 Cadence script for distinctive ring 9. Defaults to 60(.4/.2,.4/2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 279

    Range: 0–64 seconds. Defaults to 3. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 280: Vertical Service Activation Codes

    Cancels call forwarding of busy calls. Code Defaults to *91. Cfwd No Ans Act Forwards no-answer calls to the extension specified Code after the activation code. Defaults to *92. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 281

    Defaults to *77. Block ANC Deact Removes blocking of all anonymous calls. Code Defaults to *87. DND Act Code Enables the do not disturb feature. Defaults to *78. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 282

    The star code used for picking up a group call. Code Defaults to *37. Media Loopback The star code used for media loopback. Code Defaults to *03. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 283

    The *codes should not conflict with any of the other vertical service codes internally processed by the Cisco SPA9000. You can empty the corresponding *code that you do not want to Cisco SPA9000 to process. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 284

    Cisco SPA9000 sends a INVITE to *72<target_number> as in a normal call. This feature allows the proxy to process features like call forward (*72) or BLock Caller ID (*67). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 285: Vertical Service Announcement Codes

    *73. Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 286

    Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. Cisco WIP310 NOTE Not supported on the Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 287

    Prefer G726r16 Code Makes this codec the preferred codec for the associated call. Defaults to *0172616. Cisco WIP310, NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 288

    Prefer G726r40 Code Makes this codec the preferred codec for the associated call. Defaults to *0172640. Cisco WIP310, NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 289: Time (cisco Spa525g Or Cisco Spa525g2 Only)

    See Ignore DHCP Time Offset in Miscellaneous. Daylight Saving Time Rule See Daylight Saving Time Rule in Miscellaneous. Daylight Saving Time Select yes to enable Daylight Saving Time. Enable Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 290: Language (cisco Spa525g Or Cisco Spa525g2 Only), Miscellaneous

    Time Offset (HH/mm) This specifies the offset from GMT to use for the local system time. NOTE Found in the Time section for the Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 291

    If <day> is 1, it means the <weekday> on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 292

    Defaults to . 1 . Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 293

    The following is an example value: <Dictionary_Server_Script ua="na"> serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1 =esS_v101.xml </Dictionary_Server_Script> Cisco WIP310 NOTE Not applicable to the Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 294

    Cisco SPA500 Series) user interface containing UTF-8 characters are displayed correctly on the phone. (SIP only) Locale Choose the locale that should be set in the HTTP Accept-Language header. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 295: Phone Tab, General

    The advantages of hosted voice mail include: • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 296

    Cisco WIP310 NOTE Not applicable to the Cisco SPA301, or Cisco SPA501G. On the Cisco SPA525G or Cisco SPA525G2, this setting is located on the User tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 297

    Choose the font width for the softkey labels to display on your phone. See Customizing Phone Softkeys. Cisco WIP310 NOTE Not applicable to the Cisco SPA301, or Cisco SPA501G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 298

    Cisco WIP310 NOTE Not applicable to the Cisco SPA301, or Cisco SPA501G. On the Cisco SPA525G or Cisco SPA525G2, this setting is located on the User tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 299

    User tab. JPEG Logo Download URL URL from which to download a .jpg file for the phone logo display. Cisco SPA525G or Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 300

    SPA525: Dialed digits are displayed on the fourth line. For a conference call, two call appearances present on the GUI, and the digits are displayed only on the highlighted call. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 301: Line Key

    • ext or usr: extension or user (the usr and ext keywords are interchangeable) NOTE Not applicable to the Cisco WIP310, Cisco SPA301, or Cisco SPA501G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 302: Miscellaneous Line Key Settings

    When enabled, taking the phone off-hook will not Seize automatically pick up an incoming call on a shared line. SCA Unseize Delay Allows shared line unseize delay to be Configurable. Default is 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 303

    Line 1, pressing the up or down navigation button moves directly to display any calls on Line 2 (rather than the second call on Line 1). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 304

    “More” softkey is displayed, which, when pressed, displays the additional softkeys. NOTE The Cisco SPA525G and Cisco SPA525G2 always display the “More” softkey when in an idle state. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 305: Line Key Led Pattern

    The shared call appearance is in ringing on another phone. Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 306

    Trunk In-Use LED A shared trunk is in use. Trunk No Service LED A shared trunk is not in service. Trunk Reserved LED A shared trunk has been reserved. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 307: Supplementary Services

    Secure Call Serv Enable/disable secure-call service. Defaults to yes. Cfwd All Serv Enable/disable call-forward-all service. Defaults to yes. Cfwd Busy Serv Enable/disable call-forward-on-busy service. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 308

    Enable/disable the web server. Cisco SPA525G only) or Cisco SPA525G2 Defaults to yes. SMS Serv ( Enable/disable the SMS text messaging server. Cisco SPA525G only) or Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 309: Ring Tone (cisco Spa300 Series And Cisco Spa500 Series)

    Ring tone script for ring 8. Defaults to n=Simple-4;w=2;c=4. Ring9 Ring tone script for ring 9. Defaults to n=Simple-5;w=2;c=5. Ring10 Ring tone script for ring 10. Defaults to n=Office;w=4;c=1. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 310

    Warble (Cisco SPA300 Series and Cisco SPA500 Series) ((Cisco SPA525G or Cisco SPA525G2)) w=file://Warble.raw (Cisco SPA300 Series and Cisco SPA500 Series) ((Cisco SPA525G or Cisco SPA525G2)) w=file://Low.raw Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 311: Ring Tone (cisco Wip310), Audio Input Gain (db)

    Select no to silence the keypad. Keypad Tone Volume Corresponds to the volume of the keypad tone. Default is 5. Audio Input Gain (dB) Does not apply to the Cisco WIP310. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 312

    Handset Additional Input Applies additional input gain to the handset. The Gain maximum value is 9. NOTE Does not apply to the Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 313: Multiple Paging Group Parameters

    (optional): The name of the paging group. In this name, do not use the pggrp string because it is reserved. Using it causes the script not to work, as in these examples: pggrp=224.168.168.168:3141;name=ITGPgGrp; num=800;listen=yes; pggrp=224.168.168.168:3141;name=PgGrp;num=800;listen=yes; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 314: Broadsoft Settings

    Cisco SPA501G. Directory Name Name of the directory. Displays on the user phone as a directory choice. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 315

    Choose the extension (1 through 5) that is registered to the BroadSoft server. NOTE This parameter was removed in software release 7.4.9, and replaced by the Feature Key Sync parameter in the Extension tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 316: Ldap Corporate Directory Search

    Primary DNS, enter the IP address of the DNS server. • In the Optional Network Configuration section, under Domain, enter the Lightweight Directory Access Protocol (LDAP) domain. Does not apply to the Cisco WIP310, Cisco SPA301, or Cisco SPA501G. NOTE Parameter Description LDAP Dir Enable Choose yes to enable LDAP.

  • Page 317

    LDAP Search Item 4 Additional customized search item. Can be blank if not needed. LDAP Item 4 Filter Customized filter for the searched item. Can be blank if not needed. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 318

    555 1212 would become 9555 1212. If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 319: Xml Service, Extension Mobility

    Execute. You can choose Trusted, Local Credential, or Remote Credential. Extension Mobility For more information, see Configuring Extension Mobility. Does not apply to the Cisco WIP310. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 320

    (Cisco SPA525G or Cisco SPA525G2 only) Connected Key List Softkeys that display when a call is connected. Start-Xfer Key List Softkeys that display when a call transfer has been initiated. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 321

    (* codes), or XML scripts. For more information on the types of softkeys that can be created and the string syntax to enter, see the “Programmable Softkeys” section on page Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 322: Call Audio Recording (cisco Spa525g And Spa525g2)

    Record Beep When enabled, the phone plays a beep when call Reminder recording is started. This feature is enabled by default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 323: General

    [1] to specify line one [2] to specify line two General Line Enable: To enable this line for service, select yes. Otherwise, select no. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 324: Share Line Appearance

    When enabled, the message waiting indicator lights only for messages on private lines. Monitor User ID This field is for future use. (Cisco SPA300 Series, Cisco SPA500 Series) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 325: Nat Settings

    NAT Keep Alive Dest Destination that should receive NAT keep alive messages. If the value is $PROXY, the messages are sent to the current or outbound proxy. Defaults to $PROXY. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 326: Network Settings

    Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted. Select the appropriate setting: up and down, up only, down only, or disable. Defaults to up and down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 327: Sip Settings

    (Referor, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referor Bye Delay, enter the appropriate period of time in seconds. Defaults to 4. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 328

    REG—Logs all SIP messages in full text except REGISTER requests/responses. full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. Defaults to none. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 329

    Defaults to yes. Cisco WIP310 NOTE Not applicable to the Set G729annexb Configure G.729 Annex B settings. NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 330

    123.collect@123. 1 23. 1 23. 1 23:5555 • 5678@domain.com:5656 For example to configure for extension 1, edit the phone configuration file as follows: <Voice_Quality_Report_Address_1_ ua="na">collector@domain.com </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na">123.collect@123.123.123.123:5555 </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na">5678@domain.com:5656 </Voice_Quality_Report_Address_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 331

    URI, the SIP URL includes the optional :user=phone parameter (RFC3261). For example: To: sip:+12325551234@example.com;user=phone To enable this optional parameter, choose yes. The default value is no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 332: Call Feature Settings

    Defaults to No. Auth Page Specifies whether to authenticate the invite before auto answering a page. Defaults to No. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 333

    CFWD Notify Serv Specifies whether to enable a SIP-B feature regarding the sending of a Notify to the phone when a call is forwarded elsewhere. Defaults to No. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 334

    With this parameter set to yes, the phone logs the call as being from Mary@domain2.com, and John can dial Mary from the received call list. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 335

    You can also configure BroadSoft ACD support by adding the following line to your configuration file to configure this feature on line 1: <Broadsoft_ACD_1_ ua="na">Yes</ Broadsoft_ACD_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 336

    Forwarding settings are changed on the phone, changes are also made on the server; if changes are made on the server, they are propagated to the phone. This feature is disabled by default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 337

    When this parameter is set to no, the primary extension or shared extension will not monitor the call park status. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 338: Proxy And Registration

    INVITE, the subscribe/notify transaction will fall back accordingly so that the phone's state can be maintained properly. You must also set Dual Registration in the Proxy and Registration section to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 339

    Outbound Proxy> is no or <Outbound Proxy> is empty. Defaults to yes. Register Enable periodic registration with the <Proxy>. This parameter is ignored if <Proxy> is not specified. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 340

    If enabled, the phone will automatically prepend the Proxy or Outbound Proxy name with _sip._udp when performing a DNS SRV lookup on that name. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 341

    Set to yes to enable the Verizon dual registration/fast fallback feature. You must also configure the alternate proxy/alternate outbound proxy fields in the Proxy and Registration section. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 342: Subscriber Information

    Base64 encoded of Mini-Certificate concatenated with the 1024-bit public key of the certificate authority (CA) signing the mini-certificate of all subscribers in the group. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 343: Audio Configuration

    G.723. 1 /G.726 resources are available per device. Therefore it is important to disable the use of G.729a in order to guarantee the support of two simultaneous uses of the G.723/G.726 codecs. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 344

    To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. Cisco WIP310 NOTE Not applicable to the Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 345

    To enable the use of the G.726 codec at 40 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE Not applicable to the Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 346

    AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. Defaults to Auto. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 347

    When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default, or to respond with the preferred codec only. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 348: Dial Plan Script

    G.729a to guarantee support for two simultaneous G.723/G.726 codecs. Dial Plan Script The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2- 9]xxxxxx|xxxxxxxxxxxx.). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 349

    ID number for display on screen and recorded into call logs. (Not applicable to Cisco WIP310.) Enable IP Dialing Enable or disable IP dialing. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 350: User Tab, Call Forward, Speed Dial

    Cisco SPA300 Series Series IP phones. Speed dial configuration is on a separate tab on the Cisco SPA525G or Cisco SPA525G2. It is not configurable from the phone web user interface on the Cisco WIP310. Speed dial configuration for the Cisco WIP310 is done on the IP phone screen.

  • Page 351

    If enabled, sends the audio to the speaker when the handset is lifted. The handset operates normally, but the speaker is muted. Time Format Choose the time format for the phone (12 or 24 hour). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 352

    Text Message From 3rd To enable receipt of text messages from a third Party party directly without proxy involvement, choose yes to enable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 353: Camera Settings (cisco Spa525g Or Cisco Spa525g2)

    Cisco SPA525G or Cisco SPA525G2 configuration information, see Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2). Audio (SPA5XX)/Audio Volume (SPA525G/525G2) Does not apply to the Cisco WIP310. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 354

    For the SPA525G/525G2 phone, the settings are: • Yes—Default equalization (EQ) taking advantage of the wideband handset. • No—Alternative EQ that accentuates the high frequencies. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 355

    If the parameter is set to no, the speakerphone is disabled, and pressing the Speakerphone button on the phone sends the audio to the phone handset instead of the speaker. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 356: Screen (cisco Spa525g Or Cisco Spa525g2)

    Screen Saver Refresh Number of seconds before the screen saver should Time refresh (if, for example, you chose a rotation of pictures). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 357

    Select from Default, Download BMP Picture, or None. Type Defaults to Default. For more information, see the “Configuring Phone Information and Display Settings” section on page 55. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 358: Attendant Console Tab (cisco Spa500 And Cisco Spa500ds), General

    Console unit (each IP phone can have up to two Cisco Attendant Consoles attached). Server Type Selects the type of server used (Cisco SPA9000, BroadSoft, or Asterisk). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 359

    Set the parameter to yes, to use the the line keys first for Broadsoft BLF list feature. Default is no. NOTE Previously, the phone used only side-car keys for Broadsoft BLF list feature Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 360

    Attendant Console Font Font size of the text on the attendant console Size (SPA500DS) display. Choose 10 or 12 point font. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 361: Attendant Key Led Patterns

    BLF service subscription is on proceeding. SNRM Day Mode LED (Used with Cisco UC320W.) The System Night Ringing Mode (SNRM) is turned off. The system is in day mode. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 362

    Busy lamp field service: the monitored phone or line is in the busy state. BLF Held LED Busy lamp field service: the monitored phone or line is in the held state. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 363: Attendant Console Status

    Cisco SPA IP Phone Field Reference Attendant Console Status Attendant Console Status This page provides two tabs to display the status of up to two Cisco Attendant Consoles that are supported by a single IP phone: • Unit 1—Displays information about the first Cisco Attendant Console.

  • Page 364: Tr-069 Tab

    ACS when Periodic Inform Enable is set to yes. Periodic Inform From the drop-down menu, select yes to enable CPE Enable connection requests. Enter no to disable connection requests. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 365

    BACKUP ACS Enter the backup password grants access to the ACS for Password the backup user. This password is used only for HTTP- based authentication of the CPE. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 366: Cisco Spa525g Or Cisco Spa525g2-specific Tabs, Wi-fi, Bluetooth

    (Cisco SPA525G or Cisco SPA525G2 only). Parameter Description Bluetooth Device Click on to enable Bluetooth. Bluetooth Status Name and status of any connected Bluetooth (Cisco SPA525G2 only) devices. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 367

    Click Scan for Bluetooth Devices to locate (Cisco SPA525G2 only) Bluetooth devices in the area. Found devices are shown with the type of device, MAC address, and device name. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 368: Personal Address Book, Call History, Speed Dials, Firmware Upgrade

    Cisco SPA IP Phone Field Reference Cisco SPA525G or Cisco SPA525G2-Specific Tabs Personal Address Book Address book for the phone. For more information, see the respective Cisco Small Business IP Phone User Guide. Call History Displays the call history for the phone. To change the information displayed, select the type of call history from the drop-down list: •...

  • Page 369: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA IP phone. Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Cisco Small Business www.cisco.com/go/smallbizhelp Support and Resources Phone Support Contacts www.cisco.com/en/US/support/...

  • Page 370

    Small Business (Partner Login Required) Cisco Small Business www.cisco.com/smb Home For older Cisco IP phone models, such as the Cisco SPA9XX, see the NOTE Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the IP phones, Cisco SPA500 Series IP phones, and Cisco SPA300 Series the Cisco Cisco WIP310.

  • Page 371

    Document revised August 2013 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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