Download Print this page

Cisco WIP310 - iPhone Wireless VoIP Phone User Manual

Cisco unified communications manager express for ip phone models.
Hide thumbs

Advertisement

USER GUIDE
Cisco Small Business Pro
Cisco Unified Communications Manager Express for IP
Phone Models SPA50X (SPCP)

Advertisement

Chapters

   Also See for Cisco WIP310 - iPhone Wireless VoIP Phone

   Related Manuals for Cisco WIP310 - iPhone Wireless VoIP Phone

   Summary of Contents for Cisco WIP310 - iPhone Wireless VoIP Phone

  • Page 1

    USER GUIDE Cisco Small Business Pro Cisco Unified Communications Manager Express for IP Phone Models SPA50X (SPCP)

  • Page 2

    Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc.

  • Page 3: Table Of Contents

    Contents Chapter 1: Getting Started About This Document Overview of the Cisco Small Business Pro IP Phones Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional)

  • Page 4

    Contents Adjusting the Ringer Volume Using Mute Placing or Answering a Call Using Hold and Resume Using Mute Ending a Call Transferring Calls Performing an Attended Transfer Redialing a Number Viewing and Returning Missed Calls Forwarding All Calls to Another Number Forwarding All Calls Setting Do Not Disturb Picking Up a Call from Another Extension...

  • Page 5

    Contents Updating Your Ring Tone Using the Interactive Voice Response Menu on the SPA501G Advanced Procedures for Technical Support Personnel Status Information and Statistics Rebooting, Restarting, and Resetting a Phone Chapter 5: Using the Web Interface Logging In to the Web Interface Configuring Speed Dials and Fast Dials Changing Your Password and PIN Setting Up Voice Mail Notifications...

  • Page 6: Chapter 1: Getting Started

    Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. • About This Document, page 4 • Overview of the Cisco Small Business Pro IP Phones, page 6 • Understanding Your Phone’s Lines and Buttons, page 7 About This Document This guide describes the concepts and tasks necessary to use and configure your...

  • Page 7

    Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. Chapter 2 Installing Your Phone This chapter provides an...

  • Page 8: Overview Of The Cisco Small Business Pro Ip Phones

    Getting Started Overview of the Cisco Small Business Pro IP Phones Title Description Appendix A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources.

  • Page 9: Caring For Your Phone

    Getting Started Understanding Your Phone’s Lines and Buttons SPA501G SPA502G SPA504G SPA508G SPA509G Navigation None Four-way navigation key Button Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel.

  • Page 10

    Getting Started Understanding Your Phone’s Lines and Buttons Figure 1 Phone Components The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page Numbered objects in the photo are explained in the following table.

  • Page 11

    Getting Started Understanding Your Phone’s Lines and Buttons Phone Feature Description Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above. Note: The SPA501G has the following four buttons: Redial—Dials the last number called. Cancel—Cancels an action (such as a transfer).

  • Page 12: Softkey Buttons

    Getting Started Understanding Your Phone’s Lines and Buttons Phone Feature Description Headset button Push to turn the headset on or off. When the headset is on, the button glows green. Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green.

  • Page 13: Using Keypad Shortcuts

    Getting Started Understanding Your Phone’s Lines and Buttons Button Function GPickUp Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. PickUp Allows you to answer a call ringing on another extension by entering the extension number.

  • Page 14: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 12 • Phone Connections, page 13 • Connecting the Handset, page 14 •...

  • Page 15: Phone Connections

    Installing Your Phone Phone Connections Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary NOTE devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port. CAUTION: Do not plug a telephone line cord into the port marked “AUX.”...

  • Page 16: Connecting The Handset

    Installing Your Phone Connecting the Handset Connecting the Handset Turn the phone body over to expose the ports on the back of the unit. STEP 1 Do not insert a telephone line cord into the AUX (auxiliary) port. CAUTION Insert the long end of the phone cord into the handset port on the phone body that STEP 2 is marked with a phone symbol.

  • Page 17: Mounting The Phone To The Wall (optional)

    Installing Your Phone Mounting the Phone to the Wall (Optional) Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

  • Page 18

    Installing Your Phone Mounting the Phone to the Wall (Optional) To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes STEP 1 in the phone’s base. Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation.

  • Page 19

    Installing Your Phone Mounting the Phone to the Wall (Optional) (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

  • Page 20

    Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

  • Page 21

    Installing Your Phone Mounting the Phone to the Wall (Optional) Hang onto screws mounted in the wall. STEP 5 Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

  • Page 22: Reverse The Handset Retention Tab

    Installing Your Phone Connecting the Power Reverse the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

  • Page 23: Connecting Your Phone To The Network

    Installing Your Phone Connecting Your Phone to the Network Connecting Your Phone to the Network If you are using an Ethernet connection: Insert one end of the Ethernet cable into the network port on the phone body STEP 1 marked “SW.” Insert the other end of the Ethernet cable into the appropriate device, such as a STEP 2 network switch, on your network.

  • Page 24: Connecting A Pc To Your Phone (optional)

    Installing Your Phone Connecting a PC to Your Phone (Optional) Plug the other end of the IP phone power adapter into an electrical outlet. STEP 5 Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): Cisco does not recommend connecting a PC to the phone when it is operating NOTE wirelessly.

  • Page 25: Verifying Phone Startup

    Installing Your Phone Verifying Phone Startup Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network.” All of the lights on the phone will flash. After your phone is successfully connected to the network and receives a basic configuration, the extension number appears on the display screen (on models with a display screen) and the phone has dial tone.

  • Page 26: Upgrading Your Phone's Firmware

    Installing Your Phone Upgrading Your Phone’s Firmware If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service Provider (ITSP).

  • Page 27: Chapter 3: Using Basic Phone Functions

    Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions. It includes the following sections: • Using Phone Hardware and Accessories, page 26 • Adjusting Call Volume and Muting, page 27 • Placing or Answering a Call, page 27 •...

  • Page 28: Using Phone Hardware And Accessories

    Using Basic Phone Functions Using Phone Hardware and Accessories Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset with Your IP Phone Install the headset as described in the “Connecting Wired and Wireless Headsets (Optional)”...

  • Page 29: Adjusting Call Volume And Muting

    Using Basic Phone Functions Adjusting Call Volume and Muting Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume.

  • Page 30: Using Hold And Resume

    Using Basic Phone Functions Using Hold and Resume Techniques to place a call without dialing a number: • Press Redial to dial the last number. • If you have configured speed dials, press the assigned speed dial code and then press AbbrDial. •...

  • Page 31: Ending A Call

    Using Basic Phone Functions Ending a Call Ending a Call To end a call: • Press the EndCall button. • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the handset (wireless).

  • Page 32: Redialing A Number

    Using Basic Phone Functions Redialing a Number • To transfer after speaking privately to the other person, press Trnsfer at any time during the conversation. SPA501G: During an active call, press the Transfer button. STEP 1 Enter the number to which you want to transfer the call. STEP 2 Press the Transfer button again.

  • Page 33: Viewing And Returning Missed Calls

    Using Basic Phone Functions Viewing and Returning Missed Calls Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. Does not apply to the SPA501G. NOTE To return a missed call: Press the Setup button.

  • Page 34: Forwarding All Calls To Another Number

    Using Basic Phone Functions Forwarding All Calls to Another Number Forwarding All Calls to Another Number When you will be away from your phone, you can forward all calls to another IP phone in your phone system. You may be able to forward calls to an external number such as your home phone number or cell phone number, if allowed by your phone system administrator.

  • Page 35: Picking Up A Call From Another Extension

    Using Basic Phone Functions Picking Up a Call from Another Extension Picking Up a Call from Another Extension You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call in the following ways: •...

  • Page 36: Placing A Three-way Conference Call

    Using Basic Phone Functions Placing a Three-Way Conference Call Placing a Three-Way Conference Call SPA502G, SPA504G, SPA508G, SPA509G: To initiate a conference call: During an active call, press more and then press Confrn. The first call is placed on STEP 1 hold, a second line is opened, and you hear a dial tone.

  • Page 37: Using The Call History Lists

    Using Basic Phone Functions Using the Call History Lists To use the local directory: Press the Setup button. STEP 1 Scroll to Directory and press Select. STEP 2 Scroll to Local Directory and press Select. STEP 3 When the search form appears, you can search for a particular entry by entering a STEP 4 last name, a first name, or both, or you can leave the fields blank.

  • Page 38: Deleting All Numbers From The Placed Calls List

    Using Basic Phone Functions Accessing Voicemail To call a number in the list, scroll to an entry and press Dial to dial the number. Press STEP 4 Edit Dial to change the number before dialing.. Press Cancel to exit. If the call was from a long distance number, you may have to edit the call NOTE before dialing it.

  • Page 39: Chapter 4: Using Advanced Phone Features

    Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • Creating Speed Dials, page 37 • Adding and Using Speed Dials, page 38 • Monitoring/Accessing Another Phone from Your Phone, page 40 •...

  • Page 40: Adding And Using Speed Dials

    Using Advanced Phone Features Adding and Using Speed Dials Scroll to Speed Dial Buttons and press Select. STEP 4 For a new speed dial, press Add. To edit a previously existing speed dial, scroll to STEP 5 it, and then press Change. Enter a Label to identify the destination.

  • Page 41

    Using Advanced Phone Features Adding and Using Speed Dials Press Change to edit the selected entry. STEP 5 Enter the following information: STEP 6 • Label: Enter a name or other identifier for this speed dial entry. • Number: Enter the destination number. Press Submit.

  • Page 42: Monitoring/accessing Another Phone From Your Phone

    Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can monitor other user’s phones from your phone. If this feature is configured, some line buttons on your phone (or, on the SPA509G, the four additional programmable keys) are assigned to display the status of another user’s phone.

  • Page 43: Setting The Back Light Timer

    Using Advanced Phone Features Customizing Your LCD Screen Use the navigation button to adjust the screen contrast: STEP 4 • To decrease the contrast: Press the Left navigation button. • To increase the contrast: Press the Right navigation button. Press OK. STEP 5 Setting the Back Light Timer You can set a timer for your screen back light so that your LCD screen becomes...

  • Page 44: Turning On The Screen Saver Immediately

    Using Advanced Phone Features Updating Your Ring Tone c. Press OK to save the changes. To specify the amount of idle time that can elapse before the screen saver STEP 5 appears: a. Scroll to Screen Saver Wait Time and press Edit. b.

  • Page 45: Using The Interactive Voice Response Menu On The Spa501g

    Using Advanced Phone Features Using the Interactive Voice Response Menu on the SPA501G To change a ring tone: Press the Setup button. STEP 1 Scroll to Settings and press Select. STEP 2 Scroll to Ring Type and press Select. A list of available tones appears STEP 3 Choose the ring tone that you want to change, and press Select.

  • Page 46: Advanced Procedures For Technical Support Personnel

    Using Advanced Phone Features Advanced Procedures for Technical Support Personnel Advanced Procedures for Technical Support Personnel Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you.

  • Page 47

    Using Advanced Phone Features Advanced Procedures for Technical Support Personnel When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without rebooting the phone. To restart your phone: Press the Setup button. STEP 1 Scroll to Restart and press Select.

  • Page 48: Chapter 5: Using The Web Interface

    Using the Web Interface This chapter explains how to use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone. • Logging In to the Web Interface, on page 46 • Configuring Speed Dials and Fast Dials, on page 47 •...

  • Page 49: Configuring Speed Dials And Fast Dials

    Using the Web Interface Configuring Speed Dials and Fast Dials Enter your user name and password, and then click Login. STEP 2 If you are unsure how to log in, contact your phone system administrator. NOTE Configuring Speed Dials and Fast Dials You can use the web pages to create speed dials and fast dials.

  • Page 50

    Using the Web Interface Configuring Speed Dials and Fast Dials To configure your speed dials or fast dials: Log in to the Cisco Unified Communications Express web page. See “Logging In STEP 1 to the Web Interface,” on page From the menu, choose Configure > Phones. STEP 2 To add a speed dial, find an open space in the Speed Dial Information section STEP 3...

  • Page 51: Changing Your Password And Pin

    Using the Web Interface Changing Your Password and PIN Click Save Change to save your settings. STEP 5 Changing Your Password and PIN You can change your password and PIN by using the web pages. Log in to the Cisco Unified Communications Express web page. See “Logging In STEP 1 to the Web Interface,”...

  • Page 52

    Using the Web Interface Setting Up Voice Mail Notifications • Click the magnifying glass icon to choose an internal extension to be notified. In the Notification Devices section, click the hyperlink for the type of device that STEP 4 you want to receive notifications of new messages. Then enter the following information: •...

  • Page 53: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources. Product Resources Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it.

  • Page 54: Related Documentation

    Where to Go From Here Related Documentation Resource Location www.cisco.com/go/osln Open Source License Notices www.cisco.com/en/US/products/ps10033/ Regulatory Compliance and tsd_products_support_series_home.html Safety Information Cisco Partner www.cisco.com/web/partners/sell/smb Central (Login Required) Cisco Small www.cisco.com/smb Business Home Related Documentation The following table describes related documents that Cisco provides to help you use your Cisco Small Business Pro IP Phone.

Comments to this Manuals

Symbols: 0
Latest comments: