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ADMINISTRATION
GUIDE
Cisco Small Business
IP Phones Models SPA301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310

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   Summary of Contents for Cisco Small Business SPA509G

  • Page 1

    ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA301, 303, 501G, 502G, 504G, 508G, 509G, 525G/525G2, and WIP310...

  • Page 2: Table Of Contents

    Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone Chapter 2: Configuring Lines and Extensions Configuring Lines Shared Line Appearances Configuring a Line Configuring Shared Line Appearance Configuring Call Appearance Per Line Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 3: Table Of Contents

    Enabling Call Back Service Enabling Call Park and Call Pickup Services Enabling Call Transfer and Call Forwarding Services Enabling Conferencing Enabling Do Not Disturb Enabling the Missed Call Shortcut Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 4: Table Of Contents

    Initiating Pairing from Your Bluetooth-Enabled Mobile Phone Enabling SMS Messaging Enabling the Web Server Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 5: Table Of Contents

    RFC3311 Support Support for SIP NOTIFY XML-Service Configuring SIP Configuring SIP Parameters Configuring SIP Timer Values Configuring Response Status Code Handling Configuring RTP Parameters Configuring SDP Payload Types Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 6: Table Of Contents

    Configuring DHCP, Static IP, and PPPoE Information Setting a Static IP Address Configuring Power Settings Configuring PPPoE Settings (Cisco SPA525G/525G2 only) Setting Optional Network Parameters Configuring VLAN Settings for IP Phones Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 7: Table Of Contents

    Configuration Access Control Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series) Using HTTPS Server Certificates Client Certificates Obtaining a Server Certificate Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 8: Table Of Contents

    Syntax for the Dial Plan Timer Interdigit Long Timer (Incomplete Entry Timer) Syntax for the Interdigit Long Timer Interdigit Short Timer (Complete Entry Timer) Syntax for the Interdigit Short Timer Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 9: Table Of Contents

    LED Pattern Appendix B: Cisco SPA IP Phone Field Reference Info Tab System Information Network Configuration (SPCP) VPN Status (SPA525G/525G2 Only) Product Information Phone Status Ext Status Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 10: Table Of Contents

    Distinctive Ring Patterns Control Timer Values (sec) Vertical Service Activation Codes Vertical Service Announcement Codes Outbound Call Codec Selection Codes Time (Cisco SPA525G/525G2 Only) Language (Cisco SPA525G/525G2 Only) Miscellaneous Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 11: Table Of Contents

    Network Settings SIP Settings Call Feature Settings Proxy and Registration Subscriber Information Audio Configuration Dial Plan User Tab Call Forward Speed Dial Supplementary Services Camera Settings (Cisco SPA525G/525G2) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 12: Table Of Contents

    General Unit 2 Attendant Console Status Cisco SPA525G/525G2-Specific Tabs Wi-Fi Bluetooth Personal Address Book Call History Speed Dials Firmware Upgrade Appendix C: Where to Go From Here Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 13: Table Of Contents

    Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone, page 30 Overview of the Phones The Cisco SPA IP Phone family is a line of full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. They...

  • Page 14: Cisco Spa500s Attendant Console

    For more information on phone features, see the data sheets for each product. Cisco SPA500S Attendant Console The Cisco SPA500S Attendant Console is used with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models to provide additional lines. The Cisco SPA500S has 32 buttons for dialing, call transfer, call pick up and call monitoring.

  • Page 15: Network Configurations

    Control Protocol (SPCP). SPCP is supported only on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones. You can use the Cisco SPA IP Phones as part of a Cisco SPA 9000 Voice System phone network, or with any vendor’s IP PBX system that supports SIP.

  • Page 16: Cisco Spa 9000 Voice System

    Internet Telephony Service Provider (ITSP) that supports SIP. At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and one or more Cisco SPA IP Phones. These devices are connected through a switch to a local area network.

  • Page 17: Cisco Unified Communications 500 Series For Small Business, Other Sip Ip Pbx Call Control Systems

    2. Configure the wireless network (required for Cisco SPA525G/525G2 and WIP310). 3. Install and configure the call control system, such as such as a Cisco SPA Cisco SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX.

  • Page 18: Upgrading Firmware

    • Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco SPA IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000 Cisco SPA Voice System Setup Wizard to upgrade your phones. See the 9000 Voice System Setup Wizard User Guide .

  • Page 19: Determining The Current Firmware Version

    STEP 3 Version WIP310 Phone Info In the Home screen, press the Options, highlight , and press the Select STEP 1 button. Software Version Scroll to STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 20: Determining Your Ip Address

    WIP310 Settings In the Home screen, press the Select key and navigate to STEP 1 Press the Select key and navigate to Phone Info. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 21: Downloading The Firmware, Installing The Firmware

    Cisco SPA525Gm, 525G2 Log in to the configuration utility for the phone. STEP 1 Choose the Firmware Upgrade tab. STEP 2 Click Firmware Upgrade Window. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 22: Using The Web-based Configuration Utility

    You must be connected to the same subnetwork as your phone. If you are connected to a VPN, you must first disconnect. If you are using the Cisco SPA IP Phones with the Cisco Unified Communications NOTE 500 Series for Small Business for Call Control, use Cisco Unified Communication Manager Express or Cisco Configuration Assistant for phone administration.

  • Page 23

    Press 1 to enable the web server, then press #. STEP 3 To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 24: Understanding Administrator And User Views

    The Administrator account can modify all web profile parameters, including web parameters available to the user login. The Administrator specifies the parameters that a User account can modify by using the Provisioning tab of the configuration utility. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 25: Accessing Administrative Options, Understanding Basic And Advanced Views, Using The Web Administration Tabs

    Each tab contains parameters related to that feature. Some tasks require that you set multiple parameters in different tabs. Appendix B, “Cisco SPA IP Phone Field Reference,” provides a reference for each parameter available on the configuration utility. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 26: Roadmap To Configuration Utility Features

    Enable VLAN and CDP Configure parameters to adjust SIP stack and SIP tab protocols. To enable: Chapter 4, “Configuring • SIP, SPCP, and NAT.” • SIP-B • STUN Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 27

    Extension numbers for line keys • Shared call (line) appearance • Enabling call conferencing, call forward, call transfer, and so forth • Select ring tones, audio input, and extension mobility settings Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 28

    (applicable only to Cisco SPA300 Series or Cisco Chapter 9, “Configuring the SPA500 Series IP Phones with one or two Cisco Cisco SPA500S Attendant SPA500S attendant consoles attached) Console.” Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 29: Viewing Phone Information, Viewing Reboot Reasons

    Configuration Utility” section on page 21), you can check the current status of the Cisco SPA IP Phone by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status. All fields are read-only.

  • Page 30

    You can view the reboot history from the phone Web GUI, the phone LCD screen, and the phone SPA Status Dump file (http://phoneIP/status.xml or http://phoneIP/admin/status.xml). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 31: Viewing The Reboot History On The Web Gui

    To access the IVR menu: • Cisco SPA301: Press the asterisk (*) four times. Enter the number of the option and press #. • Cisco SPA501G: Press Settings. Enter the number of the option and press #.

  • Page 32

    2—Primary Extension—Recites the primary extension. 3—Reboot—Reboots the phone. Hang up to exit. 4—Factory Reset—Restores the phone to the factory default software and settings. Enter 1 to confirm or * to cancel. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 33

    Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process. 732668 Reboot the phone. Enter # and hang up to begin rebooting. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 34

    Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 35: Chapter 2: Configuring Lines And Extensions, Configuring Lines, Shared Line Appearances

    Any station can answer the call. If the active phone places the call on hold, the call can be resumed from any of the sharing stations by pressing the corresponding line key (Cisco SPA303 and Cisco SPA500 series, except for the Cisco SPA502G) or the Select button when the Resume icon is displayed (WIP310).

  • Page 36: Configuring A Line

    Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone, page The number of line keys displayed depends on the type of phone. Click Submit All Changes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 37: Configuring Shared Line Appearance

    Horizontal first—The same LED to flashes with the second incoming call. (Optional) Under SCA Barge-In Enable, choose yes to allow users sharing call STEP 9 appearances to take over the call on a shared line. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 38: Configuring Call Appearance Per Line

    Table 1 Maximum Number of Allowed Calls Per Phone Phone Maximum Number of Calls SPA303, SPA502G, SPA504G SPA508G SPA509G Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 39: Lines On A Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone

    Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone You can configure unused or idle lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone to interact with another phone line in the system. For example, if you have two idle lines on an assistant’s phone, you can configure those lines to...

  • Page 40

    In this example, after this configuration, Bob will be able to monitor Stephanie’s line. He can press line button 4 to pick up a call ringing at Stephanie’s line. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 41: Configuring Speed Dial

    Configuring Speed Dial In this example, the assistant Bob (extension 200) has another idle line (line 5) on his Cisco SPA508G. He would like to be able to speed dial his supervisor Mark (extension 400) from that line. To configure this feature for Bob’s Cisco SPA508G: Log in to the configuration utility.

  • Page 42: Configuring Audio Indication For Call Pickup Event

    SPA525G/525G2 (MetaSwitch) You can configure unused line keys for call park (for the MetaSwitch softswitch) on the Cisco SPA525G/525G2. Users can then press this line button to park a call or retrieve a parked call. To configure: Log in to the configuration utility.

  • Page 43: Configuring Unused Line Keys To Access Services

    Click Submit All Changes. STEP 7 Configuring Unused Line Keys to Access Services On the Cisco SPA300 Series or Cisco SPA500 Series IP Phones, unused or idle phone lines can also be configured to access services, such as the following: •...

  • Page 44

    STEP 6 and display the following icons next to the extension label: • xml: XML icon • mp3: mp3 player icon (Cisco SPA525G/525G2) • news: RSS icon Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 45: Configuring Line Key Led Patterns On The Cisco Spa300 Series Or Cisco Spa500 Series Ip Phone

    Local Seized LED Appears when this station seizes the call appearance to prepare for a new outbound call. Defaults to blank (c=r). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 46

    Defaults to blank (c=r;p=s). Remote Held LED Appears when another station places this call appearance on hold. (applicable only to shared call Defaults to blank (c=r,p=s). appearance) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 47: Configuring Extensions

    • NAT, Network, and SIP Settings—Chapter 4, “Configuring SIP, SPCP, and NAT.” • Call Feature Settings—Chapter 3, “Customizing Cisco SPA and Wireless IP Phones.” Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 48

    Information—Chapter 4, “Configuring SIP, SPCP, and NAT.” • Audio (Codec) Configuration—Chapter 5, “Configuring Security, Quality, and Network Features.” • Dial Plan—Chapter 3, “Customizing Cisco SPA and Wireless IP Phones.” Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 49: Chapter 3: Customizing Cisco Spa And Wireless Ip Phones

    Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series), page 92 • Configuring XML Services, page 95 • Configuring Music On Hold, page 98 • Configuring Extension Mobility, page 98 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 50: Configuring Phone Information And Display Settings, Configuring The Phone Name, Configuring Voice Mail

    (Optional) Enter the Voice Mail Subscribe Interval, or the expiration time, in STEP 5 seconds, of a subscription to a voice mail server. Click Submit All Changes. The phone reboots. STEP 6 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 51: Configuring Internal Voice Mail For Each Extension (when Using Cisco Spa400 For Voice Mail)

    Under Call Feature Settings, enter the voice mail line number and phone extension STEP 4 in the Mailbox ID field. For example, 2101 indicates that the Cisco SPA 400 voice mail server is configured on the Cisco SPA 9000 Line 2, phone extension 101.

  • Page 52

    + characters before and after the text to center it. In the Logo Type field, select Text Logo. STEP 4 Click Submit All Changes. The phone reboots. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 53: Changing The Display Background (cisco Spa300 Series And Cisco Spa500 Series)

    URL, the phone downloads the picture from the link and displays it on the screen. The phone automatically retrieves the picture after the specified number of seconds. Click Submit All Changes. STEP 7 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 54: Configuring The Screen Saver

    Download BMP Picture). Configuring the Screen Saver You can configure a screen saver for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones. (Not applicable to WIP310.) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 55

    STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Under Screen, in the Screen Saver Enable field, choose yes. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 56: Configuring The Lcd Contrast

    Click Submit All Changes. STEP 8 Configuring the LCD Contrast You can configure the LCD contrast on the Cisco SPA300 Series and Cisco SPA500 Series IP Phone. (Not applicable to the WIP310.) To configure the contrast for the LCD screen on the phone: Cisco SPA303 and Cisco SPA50XG: Log in to the configuration utility.

  • Page 57: Configuring Back Light Settings (cisco Spa525g/525g2), Configuring Linksys Key System Parameters

    Click Submit All Changes. STEP 6 Configuring Linksys Key System Parameters To configure the phone as part of a Linksys Key System (for use with the Cisco SPA 9000): Log in to the configuration utility. STEP 1 Click Admin Login and advanced.

  • Page 58: Enabling Call Features, Enabling Anonymous Call And Caller Id Blocking Services

    • Multicast Address—Used by the Cisco SPA 9000 to communicate with Cisco IP phones. Defaults to 224. 1 68. 1 68. 1 68:6061. (For the Cisco SPA501G, can be configured using the IVR. See the “Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone”...

  • Page 59: Enabling Acd Service, Enabling Call Back Service

    Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 In the Phone tab, under Supplementary Services, in the Call Back Serv field, STEP 4 choose yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 60: Enabling Call Park And Call Pickup Services, Enabling Call Transfer And Call Forwarding Services

    Enabling Call Park and Call Pickup Services Call park and call pickup are features available on IP phones in a Cisco SPA 9000 system. Call park allows users to put a call on a line and make it available for another user to pick up.

  • Page 61: Enabling Conferencing, Enabling Do Not Disturb

    On the Cisco SPA300 Series and Cisco SPA500 Series IP Phones, users can press NOTE the Ignore softkey to divert a ringing call to the forwarded destination.

  • Page 62: Enabling The Missed Call Shortcut, Logging Missed Calls (cisco Spa300 Series And Cisco Spa500 Series)

    Under Supplementary Services, in the Log Missed Calls for EXT <number> field, STEP 4 choose yes. Click Submit All Changes. STEP 5 Enabling Paging (Intercom) The paging, or intercom feature, allows two types of paging: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 63: Single, Group Paging, Configuring A Phone To Automatically Accept

    STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Under Supplementary Services, in the Auto Answer Page field, choose yes. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 64: Configuring Paging Groups

    A phone can be a listening member of a maximum of two groups. If no value is entered, the default is to not listen as a member of this group. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 65: Enabling Secure Call, Enabling Service Announcements

    STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, in the Service Annc Serv field, choose yes. STEP 4 Click Submit All Changes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 66: Customizing Phone Softkeys

    “float” and appears in the first available empty position on the screen. On the Cisco SPA525G/SPA525G2, in the Off Hook State, the More softkey is fixed NOTE in position 4 and cannot be changed.

  • Page 67

    Conf Initiates a conference call. Connected, Start- Requires that Conf Serv is Conf enabled and there are two or more calls that are active or on hold. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 68

    Hold Put a call on hold. Connected, Start- Xfer, Start-Conf, Conferencing ignore Ignore Ignores an incoming call. Ringing join Join Connects a conference call. Conferencing Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 69

    (Cisco SPA502) unavail Unavail Denotes that a user who is logged Idle in to an ACD server has set his status as unavailable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 70: Programmable Softkeys

    Vertical service activation codes (* codes) are supported in speed dial configurations. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 71: Configuration Example

    Cisco NOTE recommends a maximum of 8 characters for a Cisco SPA30X or Cisco 50X phone and 10 characters for a Cisco SPA525G/525G2 phone. If more characters are used, the label can be truncated on the phone display.

  • Page 72

    Click Submit All Changes. The “Sales” speed dial softkey is displayed in the lower STEP 6 left of the screen when the phone is idle, when the phone is connected on a call, and when the phone is off hook. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 73: Configuring The Message Waiting Indicator, Configuring Ring Tones

    The MWI lights based on the presence of new voicemail messages in the mailbox. However, if the indicator at the top of your Cisco SPA300 Series or Cisco SPA500 Series IP Phone is not lighting when voice mail is left, or you are not seeing message waiting notifications on your WIP310: Log in to the configuration utility.

  • Page 74

    The total ring duration is fixed at 60 seconds. The user ring tone names displayed on the phone LCD are derived from the ring tone file header file. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 75: Configuring On-demand Ring Tones (cisco Spa525g/525g2), User-created Mp3 Ring Tones (cisco Spa525g/525g2)

    Click Submit All Changes. STEP 5 User-Created MP3 Ring Tones (Cisco SPA525G/525G2) Cisco SPA525G/525G2 users can create up to two ring tones from an MP3 audio Cisco Small file stored on a USB memory device. For instructions, see the Business SPA525G/525G2 User Guide (SIP) , located on Cisco.com.

  • Page 76

    Click Browse and navigate to the directory on your computer where the source STEP 3 wav file is stored. Select the wav file and click Open. Click Load. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 77: Assigning A Ring Tone To An Extension

    Under Call Feature Settings, in the Default Ring field, choose from the following: STEP 4 • No Ring • User 1 • User 2 Click Submit All Changes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 78: Configuring Rss Newsfeeds On The Cisco Spa525g/525g2 Ip Phone

    5—Politics News (defaults to URL http:// rss.news.yahoo.com/rss/politics) Weather Choose which unit to display for weather information (Fahrenheit Temperature Unit or Celsius). Click Submit All Changes. The phone reboots. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 79: Configuring Audio Settings, Configuring Audio Input Gain (cisco Spa300 Series And Cisco Spa500 Se Ries)

    You can amplify or deamplify the sound on your phone’s handset, headset, and speakerphone. Log in to the configuration utility. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 80: Enabling Wireless (cisco Spa525g/525g2 Only), Configuring Bluetooth (cisco Spa525g/525g2 Only)

    STEP 5 Configuring Bluetooth (Cisco SPA525G/525G2 only) The Cisco SPA525G/525G2 supports Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset. The Cisco SPA525 (G2 model only) also supports the use of your Cisco IP phone in conjunction with Bluetooth-enabled mobile phone.

  • Page 81: Enabling Bluetooth (cisco Spa525g/525g2)

    Scroll to Bluetooth Configuration and press Select. STEP 3 With Bluetooth selected, press the Right Arrow key until a blue check mark STEP 4 appears. Press Save. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 82: Using A Bluetooth Headset (cisco Spa525g/525g2)

    • Phone—Your Cisco SPA525G2 will pair with a Bluetooth headset only. Choose this option if you will not use the Cisco SPA525G2 with a Bluetooth- enabled mobile phone. • Both—Your Cisco SPA525G2 will use a Bluetooth headset, or operate with...

  • Page 83: Pairing Your Cisco Spa525g2 With A Bluetooth-enabled Mobile Phone

    Manager Express for the Cisco Small Business IP Phone SPA525G/525G2 (SPCP) User Guide To pair your Cisco SPA525G2 with your Bluetooth-enabled mobile phone, you can either initiate pairing from the Cisco SPA525G2, or from your mobile phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 84: Initiating Pairing From The Cisco Spa525g2, Initiating Pairing From Your Bluetooth-enabled Mobile Phone

    SPA525G2 will connect to only one device at a time (either the Bluetooth headset or the Bluetooth-enabled mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.

  • Page 85: Enabling Sms Messaging

    Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging Before starting, it’s helpful to find the MAC address of your Cisco SPA525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information. The MAC address is displayed.

  • Page 86

    Click Submit All Changes. STEP 6 WIP310 Log in to the configuration utility. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 87: Enabling The Web Server

    In the Enable Web Server field, choose yes to enable the web administration STEP 4 server for the phone. (For the Cisco 301 and Cisco SPA501G, this can be configured using the IVR. See the “Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone”...

  • Page 88: Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa300 Series And Cisco Spa500 Series Ip Phones

    Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Click Submit All Changes. STEP 9 You can also enable the configuration utility from the Phone tab (does not apply to the WIP310): Log in to the configuration utility.

  • Page 89

    Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Log in to the configuration utility. STEP 1 Click Admin Login and advanced. STEP 2 Click the System tab.

  • Page 90

    Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Auth Method Select the authentication method that the LDAP server requires. Choices are: •...

  • Page 91

    Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP First Name Filter This defines the search for the common name [cn]. For example, cn:(cn=*$VALUE*). This search allows the provided text to appear anywhere in a name, beginning, middle, or end.

  • Page 92

    Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name •...

  • Page 93: Configuring Broadsoft Directory

    Under Broadsoft Settings, configure the following: STEP 4 • Directory Enable: Set to yes. • XSI Host Server: Enter the name of the server; for example, xsp.xdp.broadsoft.com. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 94: Configuring Synchronization Of Do Not Disturb And Call Forward On A Per Line Basis (applicable To Broadsoft)

    You can enable DND/CFWD per extension. This feature is disabled by default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 95: Configuring Synchronization Of Dnd And Cewd Using The Configuration Util Ity, Configuring Broadsoft Acd Support

    If you set Broadsoft ACD to No, the phone may still send out a Subscribe message because another feature is using ACD, but the phone ignores any Notify message from the Broadsoft server related to ACD. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 96: Configuring Broadsoft Acd Support Using The Configuration Utility

    The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide support for XML services, such as an XML Directory Service or other XML applications. The following table shows some Cisco XML objects that are supported by the Cisco SPA300 Series and Cisco SPA500 Series IP Phones:...

  • Page 97

    You can use macro variables in XML URLs. The following macro variables are supported: • User ID—UID1, UID2 • Display name—DISPLAYNAME1, DISPLAYNAME2 • Auth ID—AUTHID1, AUTHID2 • Proxy—PROXY1, PROXY2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 98

    URL configured here, unless you enter a different URL when configuring the line button. See the “Configuring Unused Line Keys to Access Services” section on page Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 99: Configuring Music On Hold, Configuring Extension Mobility

    STEP 4 of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is contacted. Defaults to blank (no MOH). If used with a Cisco SPA imusic 9000 Voice System, defaults to .

  • Page 100: Configuring Video Surveillance On The Cisco Spa525g/525g2

    The Cisco SPA525G/525G2 connects to the videocamera and provides a real- time video stream display from the camera. Storage and manipulation of video and physical camera control are not available from the IP phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 101: Configuring The User Name And Account On The Camera

    (for example, Lobby). This name is displayed on the phone display screen to identify the camera. In the Access URL field, enter the URL to access the camera, in the following STEP 6 format: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 102: Viewing The Video

    Scroll to the camera from which you want to view and press Monitor or Select. STEP 3 Pressing Call dials the number associated with the camera (see Entering Camera Information Into the Cisco SPA525G/525G2 Configuration Utility, page 100). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 103: Chapter 4: Configuring Sip, Spcp, And Nat, Session Initiation Protocol And Cisco Ip Phones

    Session management boundaries. controls the attributes of an end-to-end call. The following diagram shows a SIP request for connection to another subscriber in the network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 104: Sip Over Tcp

    SIP. This protocol is “guaranteed delivery”, which assures that lost packets are retransmitted. TCP also guarantees that the SIP packages are received in the same order that they were sent. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 105: Sip Proxy Redundancy, Configuring Survivable Remote Site Telephony (srst) Support, Rfc3311 Support

    DNS server. If configured, the DNS server returns an SRV record that contains a list of SIP proxy servers for the domain, with their host names, priority, listening ports, and so on. The Cisco IP phone tries to contact the hosts in the order of their priority.

  • Page 106: Support For Sip Notify Xml-service, Configuring Sip, Configuring Sip Parameters

    A1 = username ":" realm ":" passwd and A2 = Method ":" digest-uri Configuring SIP SIP settings for the Cisco SPA IP Phones are configured for the phone in general and for individual extensions. The following sections describe SIP configuration. Configuring SIP Parameters To configure general SIP parameters, including enabling CTI: Log in to the configuration utility.

  • Page 107

    (non-compact) headers, the phone substitutes incoming headers with compact headers. If set to no, the Cisco IP phone uses normal SIP headers. If inbound SIP requests contain compact headers, the phone reuses the same compact headers when generating the response, regardless of this setting.

  • Page 108

    Package, which enables users to start a conference call by clicking a button in an external application. Defaults to no. Notify Conference If set to yes, the Cisco IP phone sends out a NOTIFY with event=conference when starting a conference call (with the BroadSoft Conference Package). Defaults to no.

  • Page 109

    REFER to the transferee when initiating a fully-attended call transfer (where the transfer target has answered). Default value is “no,” where the call leg is not held. NOTE Not applicable to WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 110: Configuring Sip Timer Values

    Defaults to 16 seconds. SIP Timer H RFC 3261 INVITE final response time-out value for ACK receipt. Ranges from 0 to 64 seconds. Defaults to 16 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 111

    Cisco IP phone waits for this length of time before (see Note below) retrying. If this interval is 0, the Cisco IP phone stops trying. This value should be much larger than the Reg Retry Intvl value. Defaults to 1200 seconds.

  • Page 112

    The retry interval when the last Subscribe request fails. Defaults to 10 seconds. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.

  • Page 113: Configuring Response Status Code Handling, Configuring Rtp Parameters

    <RTP Port Min> and <RTP Port Max> should define a range that contains at least 10 even number ports (twice the number of lines); for example, 100 – 106. Defaults to 16384. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 114

    Max RTP ICMP Err—Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call. If the value is set to 0 (the default), the Cisco IP phone ignores the limit on ICMP errors, disabling the feature.

  • Page 115: Configuring Sdp Payload Types

    Cisco IP phones use the configured codec names in outbound SDP. For incoming SDP with standard payload types of 0-95, the Cisco IP phone ignores the codec names. For dynamic payload types, the Cisco IP phone identifies the codec by the configured codec names (comparison is case-sensitive).

  • Page 116

    Defaults to G711u. AVT Codec Name AVT codec name used in SDP. Defaults to telephone-event. G711u Codec Name G.711u codec name used in SDP. Defaults to PCMU. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 117: Configuring Sip Settings For Extensions

    EncapRTP codec name used in SDP. Defaults to encaprtp. Configuring SIP Settings for Extensions Log in to the configuration utility. STEP 1 Click Admin Login and advanced. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 118

    Defaults to up and down. Under SIP Settings, configure the following fields: STEP 5 Parameter Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 119

    (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds. Defaults to 4. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 120

    OPTIONS, NOTIFY, and REGISTER requests/ responses. Defaults to none. Refer Target Bye For the Refer Target Bye Delay, enter the appropriate period of Delay time in seconds. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 121

    ID header indicates privacy=full when the caller wishes to block his caller-id. Default: yes. NOTE Not applicable to the WIP310. Set G729 annexb Configure G.729 Annex B settings. NOTE Not applicable to the Cisco SPA525G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 122

    5678@domain.com:5656 For example to configure for extension 1, edit the phone’s configuration file as follows: <Voice_Quality_Report_Address_1_ ua="na"> collector@domain.com </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na"> 123.collect@123.123.123.123:5555 </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na"> 5678@domain.com:5656 </Voice_Quality_Report_Address_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 123: Configuring A Sip Proxy Server

    SIP proxy server and port number set by the service provider for all outbound requests. For example: 192. 1 68.2. 1 00:6060. NOTE Port number is optional. The default is port 5060. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 124

    Outbound Proxy is blank Defaults to yes. Register Enables periodic registration with the proxy. This parameter is ignored if a proxy is not specified. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 125

    Outbound Proxy is blank Defaults to yes. Register Enables periodic registration with the proxy. This parameter is ignored if a proxy is not specified. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 126

    The phone should have the primary and backup proxy server list via DNS SRV record lookup on the server name. It needs to know proxy priority; otherwise, it does not retry. Defaults to 3600 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 127: Configuring Subscriber Information Parameters

    Use Auth ID To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 128: Configuring Spcp On The Cisco Spa525g/525g2

    Log in to the configuration utility. STEP 1 Click Admin Login and advanced. STEP 2 Click the System tab. STEP 3 Under System Configuration, in the SPA525-protocol field, choose SCCP. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 129: Configuring Spcp On The Cisco Spa300 Series And Cisco Spa50xg

    STEP 6 Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG The Cisco SPA300 Series and Cisco SPA50XG can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features.

  • Page 130: Nat Mapping With Session Border Controller, Nat Mapping With Sip-alg Router

    Use NAT mapping only if the ITSP network does not provide a Session Border NOTE Controller functionality. Click Admin Login and advanced. STEP 1 Click the SIP tab. STEP 2 Under NAT Support Parameters, configure the following: STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 131: Configuring Nat Mapping With Stun

    STEP 2 Click the SIP tab. STEP 3 Under NAT Support Parameters, configure the following: STEP 4 • Handle VIA received: yes • Handle VIA rport: yes Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 132: Determining Whether The Router Uses Symmetric Or Asymmetric Nat

    This procedure assumes that a syslog server is configured and is ready to receive NOTE syslog messages. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 133

    Note that this address and port number has to be reachable from the Cisco IP phone. This port number appears on the output file name. The default port number is 514. The default output is named syslog.514.log (if port number was not specified).

  • Page 134: Chapter 5: Configuring Security, Quality, And Network Features, Setting Security Features

    The following features help ensure that calls are secure and authenticated. • SIP Initial INVITE and MWI Challenge, page 134 • SIP Over TLS, page 134 • SRTP and Securing Calls, page 135 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 135: Sip Initial Invite And Mwi Challenge, Sip Over Tls

    TLS is application protocol-independent. Higher-level protocols such as SIP can layer on top of the TLS protocol transparently. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 136: Srtp And Securing Calls

    SRTP and Securing Calls Secure Real-Time Transport Protocol (SRTP) is a secure protocol for transporting real-time data over networks. Cisco SPA IP Phones use SRTP to securely send and receive real-time voice traffic from other phones and gateways. Security Description (RFC 4568) is supported.

  • Page 137: Secure Call Indication Tone, Ensuring Voice Quality

    PSTN. Cisco IP phones support several codecs. See: • “Supported Codecs” section on page 137 • “Bandwidth Requirements” section on page 138 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 138: Supported Codecs

    Note that Cisco IP phones support voice codec priority. You can select up to three preferred codecs. The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled.

  • Page 139: Bandwidth Requirements

    (in each direction) using different codecs and number of calls. This table is based on the following assumptions: • Bandwidth calculated with no silence suppression • 20 millisecond of payload per RTP packet Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 140: Factors Affecting Voice Quality

    12–16 bits per sample. The compression algorithm plays a large role in determining the voice quality of the reconstructed speech signal at the other end. Cisco IP phones support the most popular audio compression algorithms for IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on WIP310) and G.723.

  • Page 141

    • Network jitter—The IP network can induce varying delay of received packets. The RTP receiver in Cisco IP phones keeps a reserve of samples to absorb the network jitter, instead of playing out all the samples as soon as they arrive. This reserve is known as a jitter buffer. The bigger the jitter buffer, the more jitter it can absorb, but this also introduces bigger delay.

  • Page 142: Sip Publish Signaling Improvements

    Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design. The source can be ambient noise or 60 Hz noise from the power adaptor. The Cisco hardware design minimizes noise coupling. •...

  • Page 143: Configuring Voice Codecs

    Click Admin Login and advanced. STEP 2 Click the Ext <number> tab for the extension you want to configure. STEP 3 Under Audio Configuration, configure the following parameters: STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 144

    To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. NOTE Not applicable to the WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 145

    To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. See “Ensuring Voice Quality” section on page 136. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 146

    When set to Default, the Cisco IP phone responds to an Invite with a 200 OK response advertising the preferred codec only. When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default, or to respond with the preferred codec only.

  • Page 147: Configuring Domain And Internet Settings, Configuring Restricted Access Domains

    Configuring Domain and Internet Settings Configuring Domain and Internet Settings Configuring Restricted Access Domains You can configure restricted access domains. If you enter domains, the Cisco IP phones respond to SIP messages only from the entered servers. Log in to the configuration utility.

  • Page 148: Setting A Static Ip Address

    NOTE /525G2 Click Submit All Changes. STEP 5 For the Cisco SPA301 and Cisco SPA501G, can be configured using the IVR. See NOTE “Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone” section on page Setting a Static IP Address If you configured Static IP as the internet connection type: Log in to the configuration utility.

  • Page 149: Configuring Power Settings, Configuring Pppoe Settings (cisco Spa525g/525g2 Only)

    100Mbps/Duplex 100MBps/Half Click Submit All Changes. STEP 5 For the Cisco SPA301 and Cisco SPA501G, can be configured using the IVR. See NOTE “Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone” section on page Configuring Power Settings To configure PoE power requirements to a PoE switch: Log in to the configuration utility.

  • Page 150: Setting Optional Network Parameters

    The network domain of the phone. However, if using LDAP, see Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones, page Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 151

    Zero (0) means no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 152: Configuring Vlan Settings For Ip Phones, Configuring Cisco Discovery Protocol (cdp)

    WIP310.) Configuring Cisco Discovery Protocol (CDP) If you are using a Cisco switch, Cisco discovery protocol (CDP) is enabled. CDP is enabled by default. CDP is negotiation-based and determines which VLAN the IP phone resides in. CDP: •...

  • Page 153: Configuring Link Layer Discovery Protocol For Media Endpoint Devices (lldp Med)

    LLDP-MED links to Network Connectivity Devices, according to the Media Endpoint Discovery Reference Model and Definition (ANSI TIA-1057 Section 6). The Cisco IP Phones support only the following limited set of TLVs as LLDP-MED Media Endpoint device class III: •...

  • Page 154: Tlv Information

    Port ID TLV • Time to live TLV • End of LLDPDU TLV There are some restrictions in the implementation of LLDP-MED on the Cisco IP Phones: • Storage and retrieval of neighbor information is not supported. • SNMP and corresponding MIBs are not supported.

  • Page 155

    For the outgoing LLDPDU, in the System Name TLV, the value is the same as ‘Platform TLV” for CDP. For the Cisco SPA525G2, the name is “SPA525G2.” The incoming LLDPDU, the System Name TLV, is ignored and not validated. Only one System Name TLV is allowed for the outgoing and incoming LLDPDUs.

  • Page 156

    0x8000 to indicate unknown. The Cisco SPA525G/525G2 allows the administrator to set the switch operational mode to auto-negotiation or to a specific speed/duplexity. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 157

    “PSE and local” with binary value “1 1”. The Power Priority is set to binary “0 0 0 0” to indicate unknown priority while the Power Value is set to maximum power value based on phone type: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 158

    VLAN is enabled and manual VLAN ID is not equal to 0, 1, or 4095. ToS is based on configuration for the specific extension. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 159

    If there is a valid network policy for voice application from LLDP-MED PDU and if the tagged flag is not set, only the DPSC (mapped to ToS) is applicable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 160

    Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones For the Cisco SPA525G/525G2, when the VLAN is changed, the user sees the voice component refreshed when IP address is changed. For the Cisco SPA50X, the phone reboots and restarts the fast start sequence.

  • Page 161: Configuring The Vlan Settings

    Enable CDP only if you are using a switch that has Cisco Discovery Protocol. CDP is negotiation based and determines which VLAN the IP phone resides in. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 162: Configuring Ssl Vpn On The Cisco Spa525g/525g2

    STEP 5 Configuring SSL VPN on the Cisco SPA525G/525G2 The Cisco SPA525G/525G2 can be used in a virtual private network (VPN) to allow users secure access to the office phone network from remote locations. Users can connect their Cisco SPA525G/525G2 phones to the Internet and then use the VPN feature to securely access the company phone network.

  • Page 163: Configuring The Vpn On The Security Appliance

    Download the Cisco AnyConnect VPN client software from Cisco.com and install it STEP 1 on the VPN server. Download the Cisco IOS version that supports this feature and install it on the VPN STEP 2 server. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 164: Configuring The Vpn On The Cisco Spa525g/525g2

    Configuring SSL VPN on the Cisco SPA525G/525G2 Configure SSL VPN on the VPN server. STEP 3 Ensure the VPN is functional and you can connect to the VPN using the Cisco STEP 4 AnyConnect VPN client. Configuring the VPN on the Cisco SPA525G/525G2...

  • Page 165

    To view the VPN status, either: • Use the configuration utility: Click Admin Login and advanced. (Not applicable to the SPA525G/ 525G2 in SPCP mode.) Click the Info tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 166

    Configuring SSL VPN on the Cisco SPA525G/525G2 • Use the phone menu: Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 167: Chapter 6: Provisioning Basics

    Cisco SPA3xx, SPA50xG, and SPA525G SPC Templates for Configuration Files, available on the Cisco Support Community at: https://supportforums.cisco.com/docs/DOC-10008 • Cisco SPA 9000 Voice System Administration Guide • Service provider documentation Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 168: Provisioning Capabilities, Provisioning Configuration From Phone Keypad

    URL into the device. The Cisco IP phones accept profiles in XML format, or alternatively in a proprietary binary format, which is generated by a profile compiler tool, SIP Profile Compiler (SPC), available from Cisco.

  • Page 169

    STEP 2 Navigate to profile rule. Enter the profile rule in the following format: STEP 3 protocol server[:port]/profile_pathname For example, to have the WIP310 provisioning done by the Cisco SPA 9000 Voice System, enter: 192.168.2.64/cfg/generic.xml SPA525G/525G2 Press the Setup button.

  • Page 170: Ip Phone Configuration Profiles

    <Upgrade_Enable>Yes</Upgrade_Enable> </flat-profile> The names of parameters in XML profiles can generally be inferred from the Cisco IP phones configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_.

  • Page 171: Obtaining The Spc Tool, General Purpose Parameters, Sample Configuration File

    You can optionally Require Admin Password to Reset Unit to Factory Defaults (see last line of sample config file). Sample Configuration File Following is a sample configuration file: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 172: Upgrading, Resyncing, And Rebooting Phones

    A profile resync is only attempted when the Cisco IP phone is idle, because this may trigger a software reboot. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 173: Firmware Upgrade Parameters

    Upgrading Firmware on a Phone Use the upgrade URL to upgrade firmware on the Cisco IP phone. You can upgrade from either a TFTP or HTTP server. The Upgrade Enable parameter on the Provisioning web page must be set to yes.

  • Page 174

    $SERVIP:$PORT$PATH -- $ERR Log_Upgrade_Failure_Msg Syslog message issued after a failed firmware upgrade attempt. The default is $PN $MAC -- Upgrade failed: $ERR. License Keys This field is empty. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 175: Resyncing A Phone, Rebooting A Phone

    1 68.2.217admin/resync?tftp://192. 1 68.2.251/spaconf.cfg). Rebooting a Phone You can remotely reboot a Cisco IP phone if needed. Use the following syntax to reboot a phone: http://phone-ip-address/admin/reboot Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 176: Redundant Provisioning Servers, Retail Provisioning

    (FQDN). The use of a FQDN facilitates the deployment of redundant provisioning servers. When the provisioning server is identified through a FQDN, the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS. Only DNS A-records are supported for provisioning; DNS SRV address resolution is not available for provisioning.

  • Page 177: Automatic In-house Preprovisioning, Configuration Access Control

    URL of the Cisco IP phone provisioning server. Subsequently, when a new customer signs up for service, the preprovisioned Cisco IP phone can be simply bar-code scanned, to record its MAC address or serial number, before being shipped to the customer. Upon receiving the unit, the customer connects the unit to the broadband link.

  • Page 178: Restricting User Access To The Phone Interface Menus (cisco Spa300 And Cisco Spa500 Series)

    User account are completely configurable in the Cisco IP phone, on a parameter-by-parameter basis. Optionally, user access to the Cisco IP phone configuration utility can be totally disabled. The Internet domains accessed by the Cisco IP phone for resync, upgrades, and SIP registration for Line 1 can be restricted.

  • Page 179: Using Https, Server Certificates

    To use HTTPS with Cisco IP phones, you must generate a Certificate Signing Request (CSR) and submit it to Cisco. The Cisco IP phone generates a certificate for installation on the provisioning server that is accepted by Cisco IP phones when they seek to establish an HTTPS connection with the provisioning server.

  • Page 180: Client Certificates, Obtaining A Server Certificate

    Generate a private key that will be used in a CSR (Certificate Signing Request). STEP 2 This key is private and you do not need to provide this key to Cisco support. Use open source “openssl” to generate the key. For example: openssl genrsa -out <file.key>...

  • Page 181

    Provisioning Basics Using HTTPS Email the CSR (in zip file format) to the Cisco support person or to STEP 4 ciscosb-certadmin@cisco.com. The certificate is signed by Cisco and given to you. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 182: Ring Tones

    = 1 or 2, and j = 1 to 6. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 183

    Number of Cadence Sections = 1 Cadence Section 1: Section Length = 10 s Number of Segments = 1 Segment 1: On=forever, with Frequencies 1 and 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 184

    There are 4 built-in waveforms: 1 = A classic phone with mechanical bell 2 = Typical phone ring 3 = A classic ring tone 4 = A wide-band frequency sweep signal Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 185: Call Progress Tones, Distinctive Ring Patterns

    • Length: The total length of the ring • On: The number of “on” seconds • Off: The number of “off” seconds. Example 1: Normal Ring Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 186

    1 to 9, which specifies the ring cadence under the Regional tab of the Configuration Utility. If there is no matching ring tone name, or an invalid cadence value is specified, the configured Call Waiting Tone is used. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 187: Control Timer Values (sec)

    Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the Cisco IP phone still considers the call as failed and keeps on retrying. Defaults to 0.5.

  • Page 188: Configuring Supplementary Services (star Codes), Entering Star Code Values

    Configuring Supplementary Services (Star Codes) Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as call return, blind call transfers, call pickup, and so on.

  • Page 189

    Block CID Per Call Deact (*82)—Deactivates caller ID blocking on the next outbound call (on the current call appearance only). • Block ANC Act—Blocks anonymous calls. Applies to all extensions. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 190

    This helps the SP identify an offending hop that could be causing issues in VoIP calls to a subscriber. The test results can also provide audio quality scoring, which lets a SP better understand the subscriber’s experience. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 191

    * code. For example: a. After the user dials *98, the Cisco IP phone plays a special prompt tone while waiting for the user the enter a target number (which is validated according to the dial plan as in normal dialing).

  • Page 192: Activating Or Deactivating Supplementary Services

    • ‘x‘ = No tones are place, x is any digit not used above If no tone parameter is specified, the Cisco IP phone plays the prompt tone by default. If the * code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter.

  • Page 193: Vertical Service Announcement Codes (cisco Spa300 And Cisco Spa500 Series), Bonus Services Announcement Description

    [Regional]<Service Annc Base Number> = {announcement server base number} [Regional]<Service Annc Extension Codes> = {SAEC Script} SAEC Script format:{SA_map;}* Here * means 0 or multiple SA_map syntax: SA_serv=SA_extcode Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 194

    CDF: Caller ID disabled 12) CW CID WDT: CWCID enabled WDF: CWCID disabled 13) Block Anonymous call BAT: Block anonymous call enabled BAF: Block anonymous call disabled Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 195: Outbound Call Codec Selection Codes, Miscellaneous Parameters, Dtmf Parameters

    Dual Tone Multi-Frequency (DTMF) is the system used by touch-tone phones. DTMF assigns a specific frequency (consisting of two separate tones) to each key so that it can easily be identified by a microprocessor. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 196: Localizing Your Ip Phone

    (which is also played by the Cisco SPA525G2). This does not affect operation with interactive voice response applications, as the tone is audible only on the local device. See the Cisco support community at http://www.cisco.com/go/smallbizsupport...

  • Page 197: Managing The Time And Date

    Defaults to blank; the maximum number of characters is 512. For example: <Language_Selection ua="na"> Spanish </Language_Selection> Managing the Time and Date Cisco IP phones obtain the current time information in one of three ways: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 198: Configuring Daylight Saving Time

    Each value is in this format: month/day/ weekday[/HH:mm:ss] month value equals any value in the range 1-12 (January-December). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 199: Daylight Saving Time Examples

    The following example reflects the new change starting March 2007. DST starts on the second Sunday in March and ends on the first Sunday in November: start=3/8/7/02:0:0;end=11/1/7/02:0:0;save=1 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 200: Selecting A Display Language, Creating A Dictionary Server Script

    Creating a Dictionary Server Script The Dictionary Server Script defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: Dictionary_Server_Script ua="na"/Dictionary_Server_Script Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 201

    For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 202: Chapter 8: Configuring Dial Plans, About Dial Plans

    If the Cisco SPA IP Phones are part of the Cisco SPA 9000 Voice System, dial plans are configured on the Cisco SPA 9000. In installations where a Cisco SPA...

  • Page 203: Digit Sequences

    SPA 9000 Voice > SIP page, PBX Parameters section). 5. If the call routing rule allows the call to process, then the Cisco SPA 9000 compares the dialed digits to the LINE INTERFACE dial plan (on the Cisco SPA 9000 Voice >...

  • Page 204: Digit Sequences

    In this example, no digits are replaced. When the user enters a 10-digit string of numbers, the number 1 is added at the beginning of the sequence. If the user dials 9725550112, the system transmits 19725550112 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 205: Digit Sequence Examples

    EXAMPLE: The Cisco SPA 9000 and the Cisco IP phones implicitly append the vertical code NOTE sequences entered in the regional parameter settings to the end of the dial plan.

  • Page 206

    EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | | 9, 1 900 xxxxxxx ! 9, 1 [2-9] xxxxxxxxx | 9, 011xxxxxx. | 0 | [49]11 ) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 207

    The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 208: Acceptance And Transmission Of The Dialed Digits

    • If the sequence is incomplete or is blocked by the dial plan, the number is rejected. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 209: Dial Plan Timer (off-hook Timer), Syntax For The Dial Plan Timer

    If no digits are pressed within 9 seconds, the call is transmitted automatically to extension 23. • Create a hotline on a line button for an extension EXAMPLE: ( P0 <:1000>) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 210: Interdigit Long Timer (incomplete Entry Timer), Syntax For The Interdigit Long Timer

    If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 211: Syntax For The Interdigit Short Timer

    Log in to the configuration utility. STEP 1 Click Admin Login and advanced. STEP 2 Click the Ext tab, where is the extension being configured. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 212: Editing Dial Plans On The Ip Phone

    If you hear a reorder (fast busy) tone, you need to review your entries and modify NOTE the dial plan appropriately. See <Xref_Color>“Digit Sequences,” on page 203. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 213: Resetting The Control Timers

    Enter the desired values in the Interdigit Long Timer field and the Interdigit Short STEP 5 Timer field. Refer to the definitions at the beginning of this section. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 214: Chapter 9: Configuring The Cisco Spa500s Attendant Console, Cisco Spa500s Features

    SPA500S connects to the phone with the attachment arm provided (not shown). It obtains power directly from the phone and does not require a separate power supply. Two Cisco SPA500S units can be attached to a single phone to monitor a total of 64 separate lines.

  • Page 215: Setting Up The Cisco Spa500s Attendant Console

    For instructions on installing the Cisco SPA500S and an introduction to its use, refer to the Cisco SPA500S Quick Start Guide or the phone user guides Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 216: Configuring The Cisco Spa 9000 For The Cisco Spa500s

    Cisco SPA500S is physically attached and the computer running the configuration utility must be on the same network. CTI must be enabled on the phone for an attached Cisco SPA500S to NOTE properly monitor the IP phone’s line status when the SIP proxy server type is set to Cisco SPA 9000.

  • Page 217: Configuring The Broadsoft Server For The Cisco Spa500s

    The BroadSoft server requires you to assign IP phone users to the Busy Lamp (BLF) Monitor Users List. The BroadSoft server sends updates on the status of each phone on this list to the Cisco SPA500S, which subscribes for this service. To configure the BroadSoft server to support the Cisco SPA500S:...

  • Page 218: Configuring The Cisco Spa500s

    Steps 1 through 4 are only required when the Server Type field is set to SPA9000. NOTE These steps are not required for other server types such as BroadSoft and Asterisk. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 219: Unit/key Configuration Scripts

    STEP 8 default. You cannot complete the software configuration for the Cisco SPA500S if this option is enabled. (You can use Test Mode Enable later to test the Cisco SPA500S.) Create a configuration script for each target extension or user you want to monitor STEP 9 using the Cisco SPA500S.

  • Page 220

    (if supported by the SIP proxy server). Call pickup (cp) must be supported by the SIP proxy server and be used with blf in the configuration. The syntax is fnc=blf+cp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 221: Assigning Cisco Spa500s Leds To Phone Extensions

    222. Assigning Cisco SPA500S LEDs to Phone Extensions By default, all 32 keys on the Cisco SPA500S are assigned to the first extension on the IP phone (extension 101 based on the default multicast autoconfiguration). To limit the number of LEDs assigned to the first extension, use the vid=1 keyword.

  • Page 222: Cisco Spa 9000 Syntax, Broadsoft Syntax, Asterisk Syntax

    The following is an example entry for a Asterisk server. This entry enables speed dialing, BLF monitoring, and call pickup on a Asterisk server with the IP address 192. 1 68. 1 . 1 1: fnc=sd+blf+cp;sub=35890@192.168.1.11;nme=35890 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 223: Configuring Broadsoft Busy Lamp Field Auto-configuration, Attendant Console Parameters

    STEP 6 Attendant Console Parameters Parameters in the Attendant Console web page are described in the following table. For information about Unit/Key syntax, see the previous sections. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 224

    Cisco SPA500S unit. Keywords and values are case-sensitive. The configuration script is described in “Unit/Key Configuration Scripts” section on page 218 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 225: Monitoring The Cisco Spa500s, Cisco Spa500s Unit Monitoring Notes

    Monitoring the Cisco SPA500S Monitoring the Cisco SPA500S To display the status of the Cisco SPA500S, click the Attendant Console Status link on the GUI. The status of each attendant console attached (Unit 1 and Unit 2) is shown. Parameters are read-only.

  • Page 226: Led Script

    This is a user-defined blinking pattern used only when p = ud. It consists of up to 4 pairs of on/off duration in seconds with up to 2 decimal places; each value is separated by a forward slash (/). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 227: Led Script Examples, Led Pattern

    • Local Ringing: This station is ringing for an incoming call on this call appearance • Local Held: This station has placed this call appearance on hold Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 228

    • Disabled: This line key on this station is disabled • Call Back: A call back (repeat dialing) operation is currently active on this call appearance Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 229: Info Tab

    This section describes the fields for the following headings on the Info tab: • System Information, page 229 • Network Configuration (SPCP), page 231 • VPN Status (SPA525G/525G2 Only), page 232 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 230: System Information

    . For each reboot, this parameter provides a reason and a time stamp. NTP Enable Shows if Network Time Protocol is enabled. (Cisco SPA525G/525G2 only) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 231

    Shows the wireless channel being used in the wireless (Cisco SPA525G/525G2 only) connection. Security Mode Shows if wireless security is configured on the phone (Cisco SPA525G/525G2 only) (yes or no). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 232: Network Configuration (spcp)

    Security Mode Shows if wireless security is configured on the phone (yes or no). Network Configuration (SPCP) Parameter Description TFTP Server Address of the TFTP server for provisioning. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 233: Vpn Status (spa525g/525g2 Only), Product Information

    Model number of the IP phone. Serial Number Serial number of the IP phone. Software Version Version number of the IP phone software. Hardware Version Version number of the IP phone hardware. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 234: Phone Status

    Concurrent packet drops result in voice quality issues. Broadcast Bytes Dropped Total number of broadcast bytes received but not processed. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 235: Ext Status

    The following parameters show for each extension on the phone. Parameter Description Registration State Shows “Registered” if the phone is registered, “Not Registered” if the phone is not registered to the ITSP. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 236: Line/call Status

    Phone number of the internal phone. Duration Duration of the call. Packets Sent Number of packets sent. Packets Recv Number of packets received. Bytes Sent Number of bytes sent. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 237

    R Factor Voice quality metric describing the segment of the call that is carried over this RTP session. Defined in RFC 3611—RTP Control Protocol Extended Reports (RTCP XR). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 238: Downloaded Ring Tone, System Tab

    Internet Connection Type and Static IP Settings, page 240 • Power Settings (SPA50X/), page 241 • PPPoE Settings (Cisco SPA525G/525G2 Only), page 241 • Optional Network Configuration, page 242 • VLAN Settings, page 243 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 239: System Configuration

    Select yes or no from the drop- down menu. Defaults to yes. Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 240

    Specific parameters are then designated as “na” or “ro” using provisioning files. Parameters designated as “na” will not appear on the user’s phone interface. Parameters designated as “ro” will not be editable by the user. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 241: Internet Connection Type And Static Ip Settings

    Duplex Mode Duplex Mode—Choose one of the following to configure the speed/duplex for the phone’s Ethernet ports: • Auto • 10MBps/Duplex • 10MBps/Half • 100Mbps/Duplex • 100MBps/Half Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 242: Power Settings (spa50x/), Pppoe Settings (cisco Spa525g/525g2 Only)

    Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 243: Optional Network Configuration

    Zero (0) means no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 244: Vlan Settings

    Enable CDP only if you are using a switch that has Cisco Discovery Protocol. CDP is negotiation based and determines which VLAN the IP phone resides in. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 245: Wi-fi Settings (cisco Spa525g/525g2 Only), Bluetooth Settings (cisco Spa525g/525g2 Only)

    Set to yes to enable Wireless-G service on the SPA525-wifi-on Cisco SPA525G/525G2. Bluetooth Settings (Cisco SPA525G/525G2 Only) Parameter Description Enable BT Set to yes to enable support for Bluetooth devices on the Cisco SPA525G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 246: Vpn Settings (cisco Spa525g/525g2 Only)

    Response Status Code Handling, page 252 • RTP Parameters, page 253 • SDP Payload Types, page 255 • NAT Support Parameters, page 258 • Linksys Key System Parameters, page 260 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 247: Sip Parameters

    DTMF Relay MIME Type MIME Type used in a SIP INFO message to signal a DTMF event. This field must match that of the Service Provider. Defaults to application/dtmf-relay. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 248

    Conference Package Enables support for the BroadSoft Conference Package, which enables a user to start a conference by clicking a button in an external application. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 249

    If set to yes, the Cisco IP phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot.

  • Page 250: Sip Timer Values (sec)

    0 to 64 seconds. Defaults to 4 seconds. SIP T4 RFC 3261 T4 value (maximum duration a message remains in the network), which can range from 0 to 64 seconds. Defaults to 5 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 251

    Defaults to 7200. Reg Retry Intvl (See note Interval to wait before the SPA9000 retries registration below) after failing during the last registration. Defaults to 30. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 252

    This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If...

  • Page 253: Response Status Code Handling

    SIP response code that retries a backup server for the current request. Defaults to blank. Retry Reg RSC Interval to wait before the SPA9000 retries registration after failing during the last registration. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 254: Rtp Parameters

    RTP packets to the peer before the SPA9000 terminates the call. If value is set to 0, the SPA9000 ignores the limit on ICMP errors. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 255

    RTP packet. If disabled (or before the first RTP packet arrives) sends RTP to the destination as indicated in the inbound SDP. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 256: Sdp Payload Types

    INFOREQ Dynamic Payload INFOREQ dynamic payload type. Defaults to blank. G726r16 Dynamic Payload G.726-16 dynamic payload type. Ranges from 96-127. Defaults to 98. NOTE Not applicable to Cisco SPA525G/WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 257

    Defaults to telephone-event. G711u Codec Name G.711u codec name used in SDP. Defaults to PCMU. G711a Codec Name G.711a codec name used in SDP. Defaults to PCMA. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 258

    G.722 codec name used in SDP. Defaults to G722. NOTE Not supported on the WIP310. EncapRTP Codec Name EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 259: Nat Support Parameters

    Defaults to no. STUN Enable Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 260

    SIP messages is substituted for the corresponding port value in the external RTP port range. Defaults to blank. NAT Keep Alive Intvl Interval between NAT-mapping keep alive messages. Defaults to 15. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 261: Linksys Key System Parameters, Provisioning Tab, Regional Tab

    This section describes the fields for the following headings on the Regional tab: • Call Progress Tones, page 261 • Distinctive Ring Patterns, page 264 • Control Timer Values (sec), page 265 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 262

    Played when an outbound call has failed or after the far end hangs up during an established call. Reorder Tone is played automatically when <Dial Tone> or any of its alternatives times out. Defaults to 480@-19,620@-19;10(.25/.25/1+2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 263

    Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to 914@-16,1371@-16,1777@-16;20(.380/0/ 1,.380/0/2,.380/0/3,0/4/0) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 264

    Played when an alert occurs. Defaults to 600@-19;.2(.05/0.05/1). System Beep Audible notification tone played when a system error occurs. Defaults to 600@-16;. 1 (.05/0.05/1). NOTE WIP310 and Cisco SPA525G/525G2 only. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 265: Distinctive Ring Patterns

    Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence 8 Cadence script for distinctive ring 8. Defaults to 60(0.25/9.75) Cadence 9 Cadence script for distinctive ring 9. Defaults to 60(.4/.2,.4/2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 266: Vertical Service Activation Codes, Control Timer Values (sec)

    Range: 0–64 seconds. Defaults to 3. Vertical Service Activation Codes The following Vertical Service Activation Codes are automatically appended to the dial plan. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 267

    Defaults to *92. Cfwd No Ans Deact Code Cancels call forwarding of no-answer calls. Defaults to *93. CW Act Code Enables call waiting on all calls. Defaults to *56. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 268

    Secure All Call Act Code Makes all outbound calls secure. Defaults to *16. Secure No Call Act Code Makes all outbound calls not secure. Defaults to *17. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 269

    Group Call Pickup Code The star code used for picking up a group call. Defaults to *37. Media Loopback Code The star code used for media loopback. Defaults to *03. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 270

    The *codes should not conflict with any of the other vertical service codes internally processed by the SPA9000. You can empty the corresponding *code that you do not want to SPA9000 to process. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 271

    *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the SPA9000 send INVITE *73@..as usual when user dials *73. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 272: Vertical Service Announcement Codes, Outbound Call Codec Selection Codes

    Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Not supported on the WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 273

    Force G726r16 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272616. NOTE Not applicable to WIP310 or Cisco SPA525G/ 525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 274

    Makes this codec the preferred codec for the associated call. Defaults to *01729. Force G729a Code Makes this codec the only codec that can be used for the associated call. Defaults to *02729. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 275: Time (cisco Spa525g/525g2 Only), Language (cisco Spa525g/525g2 Only), Miscellaneous

    Sets the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits. NOTE Not applicable to the Cisco SPA525G/525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 276

    SPA525G/525G2. Time Offset (HH/mm) This specifies the offset from GMT to use for the local system time. NOTE Found in the Time section for the Cisco SPA525G/525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 277

    If <day> is 1, it means the <weekday> on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 278

    Defaults to . 1 . Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 279

    512. The detailed format is as follows: serv={server ip port and root path}; d0=<language0>;x0=<dictionary0 filename>; d1=<language1>;x1=<dictionary1 filename>; d2=<language2>;x2=<dictionary2 filename>; d3=<language3>;x3=<dictionary3 filename>; d4=<language4>;x4=<dictionary4 filename>; d5=<language5>;x5=<dictionary5 filename>; d6=<language6>;x6=<dictionary6 filename>; d7=<language3>;x7=<dictionary7 filename>; d8=<language8>;x8=<dictionary8 filename>; d9=<language5>;x9=<dictionary9 filename>; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 280: Phone Tab

    This section describes the fields for the following headings on the Phone tab: • General, page 280 • Line Key, page 283 • Miscellaneous Line Key Settings, page 284 • Line Key LED Pattern, page 285 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 281: General

    • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 282

    Not applicable to the WIP310, SPA301, or SPA501. On the Cisco SPA525G/525G2, this setting is located in the User tab. See Screen (Cisco SPA525G/ 525G2), page 321. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 283

    Amount of idle time before screen saver displays. NOTE Not applicable to the WIP310, SPA301, or SPA501. Screen saver settings are found in the User tab on the Cisco SPA525G/525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 284: Line Key

    Parameter Description Extension Extension number of the line key. Short Name A short label shown on the LCD display for line key 1 through line key 6. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 285: Miscellaneous Line Key Settings

    (the usr and ext keywords are interchangeable) NOTE Not applicable to the WIP 310, SPA301, or SPA501. Miscellaneous Line Key Settings Does not apply to the WIP310. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 286: Line Key Led Pattern

    LED pattern during the Idle state, where the call appearance is not is in use and is available to make a new call. Leaving this entry blank indicates the default value of c=g. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 287

    LED pattern during the Local Active state, where the call appearance is engaged in an active call. Leaving this entry blank indicates the default value of c=r. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 288: Supplementary Services

    LED pattern to indicate that a shared trunk has been reserved. Supplementary Services Enable or disable the corresponding supplementary services on the phone. A value of “yes” indicates enabled; “no” indicates disabled. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 289

    Cfwd Busy Serv Enable/disable call-forward-on-busy service. Defaults to yes. Cfwd On No Ans Serv Enable/disable call-forward-on-no-answer service. Defaults to yes. Paging Serv Enable/disable the paging service. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 290: Ring Tone (cisco Spa300 Series And Cisco Spa500 Series)

    Each entry defines a ring tone to be used on the phone, with an ID between 1 and 12. The ID can be used in a DirEntry to indicate which ring tone to use when the corresponding caller calls. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 291

    Ring tone script for ring 11. Defaults to n=Du-dut;w=file://Ring7.raw;c=1. In addition to these two ring tones, four user-configurable ring tones were added: GUI Label Value of the w Parameter Warble (SPA50X/SPA30X) (SPA525G/525G2) w=file://Warble.raw Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 292: Ring Tone (wip310), Auto Input Gain (db)

    Keypad Tone Volume Corresponds to the volume of the keypad tone. Default is 5. Auto Input Gain (dB) Does not apply to the WIP310. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 293

    Does not apply to the SPA525G/525G2, SPA301, or the SPA501. Speakerphone Additional Applies additional input gain to the speakerphone. Input Gain NOTE Does not apply to the SPA525G/525G2, SPA301, or the SPA501. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 294: Multiple Paging Group Parameters, Broadsoft Settings

    The Cisco SPA300 Series and Cisco SPA500 Series supports the BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward. The following configuration fields are available: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 295

    Not applicable to the Cisco SPA301 or Cisco SPA501. Directory Password Alphanumeric password associated with the User ID. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 296

    • Digest-MD5—The LDAP server sends authentication options and a token to the client. The client returns an encrypted response that is decrypted and verified by the server. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 297

    LDAP Search Item 4 Additional customized search item. Can be blank if not needed. LDAP Item 4 Filter Customized filter for the searched item. Can be blank if not needed. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 298

    1212 would become 9555 1212. If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 299: Xml Service, Extension Mobility

    Cisco SPA IP Phone Field Reference Phone Tab XML Service The Cisco SPA300 Series and the Cisco SPA500 Series IP Phones support XML services, such as an XML Directory Service or other XML applications. (Not applicable to the Cisco SPA301 or the Cisco SPA501.)

  • Page 300

    Customizing Phone Softkeys, page 65 for more information. Start-Xfer Key List Softkeys that display when a call transfer has been initiated. See Customizing Phone Softkeys, page 65 for more information. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 301

    Shared Held Key List Softkeys that display when a call is on hold on a shared line. See Customizing Phone Softkeys, page 65 for more information. (SPA525G/525G2 only) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 302

    • Call Feature Settings, page 309 • Proxy and Registration, page 311 • Subscriber Information, page 313 • Audio Configuration, page 314 • Dial Plan, page 318 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 303: Share Line Appearance, General

    When enabled, the message waiting indicator lights only for messages on private lines. Monitor User ID (Cisco This field is for future use. SPA300 Series, Cisco SPA500 Series) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 304: Nat Settings, Network Settings

    SIP TOS/DiffServ Value TOS/DiffServ field value in UDP IP packets carrying a SIP message. Defaults to 0x68. SIP CoS Value CoS value for SIP messages. Defaults to 3. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 305: Sip Settings

    Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 306

    To contact the refer-to target, select yes. Otherwise, select no. Default: no Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time in seconds. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 307

    180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 308

    Default: yes. NOTE Not applicable to the WIP310. Set G729annexb Configure G.729 Annex B settings. NOTE Not applicable to Cisco SPA525G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 309

    123.collect@123. 1 23. 1 23. 1 23:5555 • 5678@domain.com:5656 For example to configure for extension 1, edit the phone’s configuration file as follows: <Voice_Quality_Report_Address_1_ ua="na">collector@domain.com </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na">123.collect@123.123.123.123:5555 </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na">5678@domain.com:5656 </Voice_Quality_Report_Address_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 310: Call Feature Settings

    Identifies the Realm part of the Auth that is accepted when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 311

    With this parameter set to yes, the phone logs the call as being from Mary@domain2.com, and John can dial Mary from the received call list. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 312: Proxy And Registration

    Set “Use DNS SRV” to no and “DNS SRV Auto Prefix” to no. For A Record: sip.server.com:A=172.20.2. 1 ,172.20.2.2 NOTE Set “Use DNS SRV” to no and “DNS SRV Auto Prefix” to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 313

    If enabled, the phone will automatically prepend the Proxy or Outbound Proxy name with _sip._udp when performing a DNS SRV lookup on that name. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 314: Subscriber Information

    Use Auth ID To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 315: Audio Configuration

    Cisco SPA525G/525G2 choices are: G711u, G711a, G726-32, G729a, and G722. G.723 not available on SPA300 Series or SPA500 Series. G722 not available on WIP310. Defaults to G711u. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 316

    To enable the use of the G.726 codec at 24 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE Not supported on the Cisco SPA525G/525G2 or WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 317

    AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. Defaults to Auto. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 318

    The only choices are G711a and G711u. Since two G.723. 1 /G.726 resources are available per IP phone, you should disable the use of G.729a to guarantee support for two simultaneous G.723/G.726 codecs. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 319: Dial Plan, User Tab

    This section describes the fields for the following headings on the User tab: • Call Forward, page 319 • Speed Dial, page 319 • Supplementary Services, page 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 320: Call Forward, Speed Dial

    WIP310. Speed dial configuration from the WIP310 is done on the phone. You can also configure speed dials on the Cisco SPA300 Series and Cisco SPA500 Series IP phones; see the User Guide for the phone for more information.

  • Page 321: Camera Settings (cisco Spa525g/525g2), Supplementary Services, Web Information Service Settings (cisco Spa525g/525g2), Audio Volume

    Ringer Volume Sets the default volume for the ringer. Speaker Volume Sets the default volume for the full-duplex speakerphone. Handset Volume Sets the default volume for the handset. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 322: Screen (cisco Spa525g/525g2)

    Time screen saver turns on. Screen Saver Refresh Number of seconds before the screen saver should refresh Time (if, for example, you chose a rotation of pictures). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 323

    Back Light Enable Select yes to enable the screen back light. Back Light Timer (sec) Enter the number of seconds before the back light should turn off. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 324: Attendant Console Tab (cisco Spa500 Series), General

    The IP phone must be rebooted after the test is completed. Attendant Console Call The star code used for picking up a ringing call. Pickup Code Defaults to *98. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 325: Unit, Attendant Console Status

    214. Attendant Console Status This page provides two tabs to display the status of up to two Cisco SPA500S units that are supported by a single IP phone: • Unit 1—Displays information about the first Cisco SPA500S unit.

  • Page 326: Cisco Spa525g/525g2-specific Tabs, Wi-fi

    32) on the Cisco SPA500S unit. Cisco SPA525G/525G2-Specific Tabs The following tabs appear on the Cisco SPA525G/525G2. Wi-Fi Enable or disable the Wireless-G service on the phone from this tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 327: Bluetooth

    SPA525G/525G2 only), page Parameter Description Bluetooth Device Click On to enable Bluetooth. Shows the name and status of any connected Bluetooth Status (Cisco SPA525G2 only) Bluetooth devices. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 328: Personal Address Book

    MAC address, and device name. Personal Address Book Cisco Small Business IP Address book for the phone. For more information, see the Phone SPA525G/525G2 User Guide Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 329: Call History, Speed Dials, Firmware Upgrade

    • Placed Calls • Missed Calls Speed Dials Speed Dial, page 319. Firmware Upgrade Used to upgrade the firmware for the Cisco SPA525G/525G2. See Upgrading Firmware, page Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...

  • Page 330

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the SPA IP phone. Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Cisco Small Business www.cisco.com/go/smallbizhelp Support and Resources Phone Support Contacts www.cisco.com/en/US/support/...

  • Page 331

    Login Required) Cisco Small Business www.cisco.com/smb Home For older Cisco IP phone models, such as the Cisco SPA9XX, see the NOTE Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA300 Series IP phones, Cisco SPA500 Series IP phones, and the Cisco WIP310.

  • Page 332

    Document revised September 2011 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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