Answering, Diverting, And Ending Calls - Cisco SPA300 Series User Manual

Using Basic Phone Functions
Placing, Answering, and Managing Calls
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Answering, Diverting, and Ending Calls

Speaker and headset not available for Cisco SPA301.
Task
Answering a call
Answering a second call
during an active call
Diverting a call to the Call
No Answer Number
Placing a call on hold
Resuming a call on hold
Cisco SPA301
Cisco SPA502G
All other models
Instructions
Options:
• Lift the handset, press
button (if applicable).
• Press .
Answer
• If multiple lines are ringing, press the line button
to select a line.
Press the flashing line button (or
Cisco SPA301) to place the active call on hold and
answer the new call. Press the button again to
toggle between the two calls.
On Cisco SPA50xG models (except Cisco
SPA501G and SPA502G), the information for the
active call appears in the main area of the screen.
The information for the held call appears in a black
bar at the top of the screen.
On Cisco SPA525G/G2, the information for the
active calls appears on the screen. A white border
indicates the active call.
Not available on Cisco SPA301 or Cisco SPA501G
Press Ignore. The call is immediately forwarded to
the Call No Answer Number (by default, voice mail).
For information about setting the Call No Answer
Number, see Forwarding All Calls, page
Press the Hold button (or the
Cisco SPA301). The caller hears a series of beeps
or music on hold (if configured).
Press twice.
FLASH
Press .
Resume
Press the flashing line button.
2
or , or press a line
on the
FLASH
41.
button on
FLASH
32