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Using Basic Phone Functions
Transferring Calls
Transferring Calls
STEP 1
STEP 2
STEP 3
STEP 1
STEP 2
STEP 3
Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide
You can perform two types of transfers:
•
Attended—You call the person to whom you are transferring the call and
speak to them before transferring the call.
•
Blind—You transfer the call without speaking to the other party to whom you
are transferring the call.
Performing a Transfer
Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G,
Cisco SPA514G:
During an active call, press Trnsfer. The call is placed on hold and a new line is
opened to dial the number.
Enter the number where you want to transfer the call and wait for the other line to
ring.
Do one of the following:
•
To blind transfer the call, press Trnsfer after the call begins to ring and then
hang up. If you hang up before the target line rings, the transfer fails and the
caller is disconnected. If you misdial, press the line button again to receive a
dial tone (not available on the Cisco SPA502G or Cisco SPA512G).
•
To transfer after speaking privately to the other person, press Trnsfer at any
time during the conversation.
Cisco SPA501G:
During an active call, press the Transfer button.
Enter the number where you want to transfer the call.
Press the Transfer button again.
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