Enabling Call Park And Call Pickup Services; Enabling Call Transfer And Call Forwarding Services - Cisco SPA301 Administration Manual

Customizing Standard Features
Enabling Call Features
STEP 1
STEP 2
STEP 3
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide

Enabling Call Park and Call Pickup Services

Call park allows users to put a call on a line and make it available for another user
to pick up. Call pickup allows a user to pick up a phone that is ringing at another
user phone. Call park and call pickup are available on IP phones when used with a
Cisco SPA9000 system.
To enable call park and call pickup, navigate to Admin Login > advanced > Voice
> Phone. Under Supplementary Services, under the type of call feature to enable,
choose yes to enable or no to disable:
• Call Park Serv—Enables call parking.
• Call Pickup Serv—Enables call pickup.

Enabling Call Transfer and Call Forwarding Services

You can transfer or forward a call when the service is enabled.
Click Admin Login > advanced > Voice > Phone.
Under Supplementary Services, under the transfer type you want to enable,
choose yes:
• Attn Transfer Serv—Attended call transfer service. The user answers the
call before transferring it.
• Blind Transfer Serv—Blind call transfer service. The user transfers the call
without speaking to the caller.
You can also enable or disable call forwarding:
• Cfwd All—Forwards all calls.
• Cfwd Busy—Forwards calls only if the line is busy.
• Cfwd No Ans—Forwards calls only if the line is not answered.
Click Submit All Changes.
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