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USER GUIDE
Cisco Small Business
Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G

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Table of Contents

   Also See for Cisco SPA50X

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   Summary of Contents for Cisco SPA50X

  • Page 1 USER GUIDE Cisco Small Business Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G...
  • Page 2: Table Of Contents

    Download the Firmware from Cisco Get the Phone IP Address Update the Firmware on the Phone Chapter 3: Using Basic Call Management Functions Managing the Audio Source and Volume Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 3 Forwarding Calls (Delay) Without Answering the Phone Canceling Call Forwarding All Call Forward Deactivation by using Star Codes Setting Do Not Disturb Enabling Do Not Disturb Disabling Do Not Disturb Setting Call Waiting Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 4 Monitoring and Accessing Another Phone Customizing Your IP Phone Screen Changing the IP Phone Screen Contrast Changing the Screen Backlight Settings Configuring the Phone Screen Saver Turning on the Screen Saver Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 5 Setting Voice Phone Parameters Setting Voice User Parameters Viewing Call History Lists Using Your Personal Directory Viewing Attendant Console Status Appendix A: Where to Go From Here Product Resources 74 Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide...
  • Page 6: Chapter 1: Getting Started

    This document describes using the Cisco Small Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk system. If you are using your Cisco Small Business IP Phone with a Cisco Unified Communications 500 Series, also see the Cisco Unified Communications Manager Express Administrator Guide.
  • Page 7 Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA500 Series phones. This appendix provides links to many of these resources. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 8: Overview Of The Cisco Small Business Ip Phones

    Calls can be made or received with a handset, headset, or a speaker. The Cisco Small Business IP phones contain Ethernet ports that link them to the computer network. They also have secondary Ethernet ports that allow another Ethernet device, such as a computer, to be connected to the network through the IP phone.
  • Page 9: Understanding Your Phone Lines And Buttons

    Blinks red during an incoming call. IP phone screen Displays date and time, phone station name, line extensions, and softkey options (except on the Cisco SPA501G). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 10 Press to access voice mail. (This feature must be set up by your phone system administrator). Hold button Press to place a call either on hold or to resume. NOTE SPA501 phone does not support this feature. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 11: Softkey Buttons

    The softkey buttons on your phone display might vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
  • Page 12 Puts a call on hold at a designated “park” number. The call is parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 13: Using Keypad Shortcuts

    IP phone screen. (Not applicable to the Cisco SPA501G.) For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 14: Using The Cisco Attendant Console

    The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.
  • Page 15 Getting Started Using the Cisco Attendant Console You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone: Press the Setup button.
  • Page 16: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 17 • Phone Connections, page 17 • Connecting the Handset, page 18 •...
  • Page 17: Before You Begin

    Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked CAUTION AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.
  • Page 18: Connecting The Handset

    (Optional) Route the phone cord through the cable slot. STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset STEP 4 (not shown). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 19: Installing The Desk Stand Or Wall Mount (optional)

    Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 20: Connecting The Power

    Connecting the Power The Cisco 500 Series IP phones do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for each phone.
  • Page 21: Connecting Your Phone To The Network

    STEP 2 wireless bridge into the RJ-45 phone port marked SW, located on the back of the IP phone base station. Connect the power cable of the Cisco WNBP to the power port on the phone STEP 3 base. Connect one end of the IP phone power adapter into the power port of the STEP 4 wireless bridge.
  • Page 22: Connecting A Pc To Your Phone

    Connecting a PC to Your Phone Connecting a PC to Your Phone A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly.
  • Page 23: Verifying Phone Startup

    IP phone screen. At the bottom of the IP phone screen, softkeys are displayed over their associated soft buttons. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 24: Updating Your Phone Firmware

    Installing Your Phone Updating Your Phone Firmware On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up the handset or pressing the speakerphone button. If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again.
  • Page 25: Download The Firmware From Cisco

    To get your IP address for the Cisco SPA501G phone: Press the Setup button. STEP 1 Enter 110, then press #. The IP address is recited. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 26: Update The Firmware On The Phone

    Do not disconnect your phone power until the upgrade is complete (the lights on CAUTION your phone are no longer blinking). Click OK to dismiss the status message of the upgrade. STEP 7 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 27: Chapter 3: Using Basic Call Management Functions

    Using the Phone Directories, page 43 • Using the Call History Lists, page 45 • Setting or Changing a Phone Password, page 46 • Accessing Voicemail, page 47 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 28: Managing The Audio Source And Volume

    Headset to answer a ringing call. To use a wireless headset, lift the receiver off hook before speaking or listening through the headset. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 29: Switching Between The Handset, Headset, Or Speakerphone During A Call

    Select Preferences > Preferred Audio Device > edit. STEP 2 Press option to scroll through the choices. When the option you want is displayed, STEP 3 press ok. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 30: Answering Or Placing A Call

    It might be necessary to modify a number selected from a call history list so that the phone will dial it correctly. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 31: Redialing A Call

    Using Basic Call Management Functions Putting a Call on Hold Redialing a Call To redial the last number on a Cisco SPA501G, press the Redial button. To redial another number from a history list on all phones except the Cisco SPA501G: Press the redial softkey and select the desired number from the Redial list.
  • Page 32: Ending A Call

    Enter the number to which you want to transfer the call, then press dial or wait a few seconds. • Press dir and either choose a number from the personal directory or (if configured) select the Corporate Directory, then press dial. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 33: Performing An Unattended (blind) Transfer

    If you have more than one call on hold, choose the held call you want to transfer by pressing the line button of the call on hold. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 34: Managing Missed Calls

    STEP 2 Choose Miss Call Shortcut and press edit. STEP 3 Press y/n to enable or disable the feature. STEP 4 Press ok. STEP 5 Press save. STEP 6 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 35: Forwarding Calls

    You can forward all calls, forward calls when the phone is busy, or forward calls to a phone when there is no answer. For the Cisco SPA501G, you can only use the IP phone Web interface or Call Forward All Star Code to set call forwarding.
  • Page 36: Forwarding Calls When Your Phone Is Busy

    Enter *93 to deactivate call forward delay. Call Forward Delay by using Setup Press the Setup button and select Call Forward > CFWD No Ans Number. STEP 1 Press the edit softkey. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 37: Canceling Call Forwarding All

    Sets a delay interval that must elapse before the call is forwarded because there is no answer at your phone. The delay timer is ignored when the Call Forward No Answer value is blank. On the Cisco SPA501G, the delay interval is set by using the web configuration utility.
  • Page 38: Call Forward Deactivation By Using Star Codes

    You can also set Do Not Disturb from your PC by using the web configuration utility. For the Cisco SPA501G, you can only set Do Not Disturb in the web configuration utility or set Do Not Disturb by using the Star Code.
  • Page 39: Disabling Do Not Disturb

    You can also turn call waiting on or off from your PC by using the IP phone Web interface. For the Cisco SPA501G, you can only configure Call Waiting in the web configuration utility or set Call Waiting by using the Star Code.
  • Page 40: Picking Up A Call

    Press the grPick softkey. The phone displays any stations in the group that have STEP 1 ringing calls. Press dial to see a list of calls. Choose the call you want to pick up and press dial. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 41: Parking A Call

    Press the unpark softkey. STEP 1 Enter the number of the park line (for example, the number that was entered in STEP 2 Step 2 of “parking a call.”) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 42: Placing A Three-way Conference Call

    Press the Conference button during an active call. The first call is placed on hold, a STEP 1 second line is opened, and you hear a dial tone. Dial the second person’s telephone number. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 43: Conferencing A Held Call With An Active Call

    If you have a call on hold and an active call, you can create a conference call that includes the active call and the call on hold (except on the Cisco SPA501G). With an active call and one or more calls on hold, press the confLx softkey.
  • Page 44: Using Your Personal Directory

    Press the play softkey to play the selected ring tone or press the select softkey to assign that ringtone to the number you are adding to the directory. Press save to save the entry. STEP 5 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 45: Using The Corporate Directory

    You can also view the Call History Lists from your PC using the web configuration utility. See the “Viewing Call History Lists” section on page You can only view call history lists for the Cisco SPA501G using the web configuration utility. To view or call a number on the Call History lists: Press the Setup button.
  • Page 46: Setting Or Changing A Phone Password

    You can set or change the password for your phone to prevent unauthorized use. To set a password for your phone: Press the Setup button. STEP 1 Select Set Password. STEP 2 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 47: Accessing Voicemail

    STEP 1 Scroll to Voice Mail and press select. STEP 2 Enter the number to dial for voicemail. For a Cisco Voice System, this is normally STEP 3 vmm. For an external system, enter the phone number, including any digits that must be dialed to reach an outside line.
  • Page 48: Chapter 4: Using Advanced Phone Features

    You can also configure many of these features by using your PC and the web configuration utility. For the Cisco SPA501G, configure these features by using the web configuration utility or the star codes (described below). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 49: Configuring Privacy And Security

    Select Preferences. STEP 2 Choose Block Anonymous Call and press edit. STEP 3 Press y/n to choose yes (enable) or no (disable). STEP 4 Press ok. STEP 5 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 50: Using Secure Call

    *18—Activate Secure Call feature for a single call. To deactivate secure call: • *17—Deactivate Secure Call feature for all calls. • *19—Deactivate Secure Call feature for a single call. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 51: Enabling And Using Dial Assistance

    You can create speed dials assigned to a number, that, when pressed on the keypad, dials the number assigned to it. Each speed dial can be a phone number, IP address or URL. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 52: Creating Speed Dials On Unused Line Buttons

    Creating Speed Dials You can create and edit speed dials using your PC and the web configuration utility. For the Cisco SPA501G, create speed dials by using the web configuration utility. NOTE “Setting Voice User Parameters,” on page Creating Speed Dials on Unused Line Buttons Press the unused line button and hold down for three seconds.
  • Page 53: Using Speed Dials

    Press the number on the phone keypad for the speed dial and wait a few seconds. Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP phones in the Cisco Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you.
  • Page 54: Configuring Auto Answer

    User cannot configure BLF on the SPA502G and SPA512G phones as they have NOTE only 1 line and no line buttons, but the BLF function can be configured on the attendant console. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 55: Customizing Your Ip Phone Screen

    Choose Back Light Timer and press edit. STEP 3 Press Option to choose the desired setting: STEP 4 • 10 seconds • 20 seconds • 30 seconds • always on Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 56: Configuring The Phone Screen Saver

    In Screen Saver Mode, choose Screen Saver Wait Time and press edit. STEP 1 Enter the time, in seconds, to wait before the screen saver starts. STEP 2 Press ok. STEP 3 Press save. STEP 4 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 57: Turning On The Screen Saver

    Press the Setup button. STEP 1 Scroll to Screen Saver Mode and press activ. (The screen saver must be enabled STEP 2 in order to immediately activate it.) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 58: Using Ring Tones

    If the time does not display am (a) or pm (p) correctly, adjust with Offset. To change STEP 5 from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00. Press save. STEP 6 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 59: Using Star Codes

    Activate Call Back. Causes the IP phone to repeatedly dial a busy number until the called party rings or answers. The IP phone then alerts you that the call has gone through. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 60 Perform a blind transfer. Transferring Calls, page Cisco Voice System *Requires that your IP phone be part of a Cisco Voice System **Requires that the paged extension be part of a Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 61: Using The Interactive Voice Response Menu On The Cisco Spa501g

    Set call control—enter the value for the call control method you want, then press #: • 0: SIP • 1: SPCP To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 62 IP phone). Enter the address (use * to enter the “.” value), then press #. To save, press 1. To review the value you entered, press 2. To re-enter, press 3. To exit, press *. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 63: Advanced Procedures For Technical Support Personnel

    MAC address and Client Certificate. • Status: This setting displays the status of the phone, extension and line buttons. • Reboot: See Rebooting Your Phone, page Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 64: Rebooting Your Phone

    STEP 3 Cisco SPA501G: Press the Setup button. STEP 1 At the IVR menu, enter 732668, then press #. STEP 2 Hang up to begin the reboot. STEP 3 Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 65: Chapter 5: Using The Phone Web User Interface

    Using the Phone Web User Interface Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser. Your phone system administrator can allow you to view the phone statistics and modify some or all of the parameters by using the web configuration utility.
  • Page 66: Tsaving The Configuration Profile

    Click Submit All Changes when you have finished modifying the fields in the web configuration utility to update the configuration profile. The phone is rebooted and the changes are applied. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 67: Setting Voice System Parameters

    Subnetwork mask. Gateway Gateway IP address. HostName Hostname of the phone. Domain Network domain name. Primary DNS Primary DNS server IP address. Secondary DNS Secondary DNS server IP address. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 68: Setting Voice Phone Parameters

    “Press any key to unlock your phone.” • Phone–moving phone icon. • Date Time–station date and time displays in the middle of the IP phone screen. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 69: Setting Voice User Parameters

    Block CID Choose yes from the drop-down menu to block your caller Setting ID from displaying on another phone. Choose no to disable the feature. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 70 Text Message Choose yes from the drop-down menu to enable receiving from 3rd Party text messaging from others on the phone. Choose no to disable the feature. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 71: Viewing Call History Lists

    • Placed—Shows the last 100 numbers dialed from your phone. • Answered—Shows the caller ID of the last 100 answered calls. • Missed—Shows the last 100 missed calls. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 72: Using Your Personal Directory

    The Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, and Cisco SPA509G support up to 100 entries. The Cisco SPA512G and Cisco SPA514G support up to 150 entries. (Not available for the Cisco SPA501G.) To view and edit your personal directory: Log in to the web configuration utility.
  • Page 73: Viewing Attendant Console Status

    Subscription status of the unit/key. The value can be Yes, Fail, or N/A. N/A indicates that the feature/function (fnc) of that line does not require a subscription (such as speed dial). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 74: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login...
  • Page 75 —Installing the Cisco Voice System using the setup wizard. Voice System Web-UI Based Product Installation and Configuration • Cisco Guide —Installing the Cisco Voice System using the web user interface. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide...
  • Page 76 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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